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MSIT:- Pichai Takkabutr DEC, 20101 What is Management Information Systems ? M-I-S What is Management Information Systems ? M-I-S.

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Presentation on theme: "MSIT:- Pichai Takkabutr DEC, 20101 What is Management Information Systems ? M-I-S What is Management Information Systems ? M-I-S."— Presentation transcript:

1 MSIT:- Pichai Takkabutr DEC, What is Management Information Systems ? M-I-S What is Management Information Systems ? M-I-S

2 MSIT:- Pichai Takkabutr DEC, Definition of Management Information System IS:- ( ) ( ) 1.For providing information REAL SECTOR/ ANALOG For providing information For providing information 2.Integrated man-machine system ICT SECTOR/ DIGITAL Integrated man-machine system Integrated man-machine system 3.To support operations, management, analysis and decision making functions of an organization (All of Activities and Functions of Information Processors) / VIRTUAL SECTOR/ WORLD To support operations, management, analysis and decision making functions of an organization (All of Activities and Functions of Information Processors) / To support operations, management, analysis and decision making functions of an organization (All of Activities and Functions of Information Processors) /

3 MSIT:- Pichai Takkabutr DEC, MIS is Integrated man-machine system 1. 1.MAN is People Ware/ PW :- Computer Man/ Technician:- CIO, System Analyst, System Engineer, System Programmer, Data Admin / ADMIN, Operators, Data Entry Operator etc; Users:- EP, EVP, CEO, CCO, CFO, Computing User, USER, Client/ Customer, Executive, BOSS etc; 2. 2.MACHINE is ICT/ IT/ ECTI/ E/ Computer/ NETWORK/ Technology INFRASTRUCTURE of HARDWARE/ HW and SOFTWARE/ SW 3. 3.SYSTEMS Integrated is KNOW-HOW/ Explicit Knowledge and KNOW-WHY/ TACIT Knowledge inter-disciplinary/ SOCIO-cultural INNOVATION/ SOCIO Technology/ APPLICAIONS (METAPHYSICS/ ONTOLOGY/ EPISTERMOLOGY)

4 MSIT:- Pichai Takkabutr DEC, MIS For providing information 1.Types of Information Impact/ Feed Back from Activities and Functions of Information Processors Based on Activities VS. DSS:- Structured, Unstructured, Semi-structured:- SISP. MIS, TPSBased on Activities VS. DSS:- Structured, Unstructured, Semi-structured:- SISP. MIS, TPS Based on Functions VS. GDSS:- Both Front Office and Back Office:- Production, Marketing, Trading, Service, Consumption, FinancialBased on Functions VS. GDSS:- Both Front Office and Back Office:- Production, Marketing, Trading, Service, Consumption, Financial Based on Internal Information VS. ERP, External Information VS. SCM, CRM, DCMBased on Internal Information VS. ERP, External Information VS. SCM, CRM, DCM 2.Information sub_systems:- TPS, EDPS, OAS, MIS, EIS. ES

5 MSIT:- Pichai Takkabutr DEC, MIS To support operations, management, analysis and decision making functions In an organization (All of Activities and Fuctions of Information Processors) 1.Target Gropus Shareholders/ Stock HoldersShareholders/ Stock Holders StakeholdersStakeholders 2.Activities of Target Groups Strategy/ Top Management:- SISPStrategy/ Top Management:- SISP Tactical/ Management/ Middle Management:- MIS/ Information Center, KB CenterTactical/ Management/ Middle Management:- MIS/ Information Center, KB Center Operating Management:- Network Centric Operation/ NCOOperating Management:- Network Centric Operation/ NCO 3.Function/ All of Applications:- Interdisciplinary

6 MSIT:- Pichai Takkabutr DEC, Foundations of Information Systems in Business 1

7 MSIT:- Pichai Takkabutr DEC, Learning Objectives Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge.Explain why knowledge of information systems is important for business professionals and identify five key areas of information systems knowledge. Give examples to illustrate how the business applications of information systems can support a firms business processes, managerial decision making, and strategies for competitive advantage.Give examples to illustrate how the business applications of information systems can support a firms business processes, managerial decision making, and strategies for competitive advantage. 1

8 MSIT:- Pichai Takkabutr DEC, Learning Objectives (Continued) Provide examples of the components of real world information systems.Provide examples of the components of real world information systems. Provide examples of several major types of information systems.Provide examples of several major types of information systems. Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business.Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business. 1

9 MSIT:- Pichai Takkabutr DEC, Information Systems Framework 1

10 MSIT:- Pichai Takkabutr DEC, Information Systems Concepts (Continued) Foundation ConceptsFoundation Concepts –Fundamental concepts about the components and roles of information systems. Information TechnologiesInformation Technologies –Major concepts, developments, and management issues in information technology. 1

11 MSIT:- Pichai Takkabutr DEC, Information Systems Concepts (Continued) Business ApplicationsBusiness Applications –The major uses of information systems for operations, management, and competitive advantage. Development ProcessesDevelopment Processes –How business professionals and information specialists plan, develop, and implement information systems. Management ChallengesManagement Challenges –The challenge of managing ethically and effectively. 1

12 MSIT:- Pichai Takkabutr DEC, What IS a system? A group of interrelated or interacting elements forming a unified whole, ORA group of interrelated or interacting elements forming a unified whole, OR A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system).A group of interrelated components working together toward a common goal by accepting inputs and producing outputs in an organized transformation process (dynamic system). Three basic interacting components:Three basic interacting components: –Input –Processing (transformation process) –Output 1

13 MSIT:- Pichai Takkabutr DEC, Add Feedback and Control Loops.. And the system, now called a cybernetic system, becomes even more useful.And the system, now called a cybernetic system, becomes even more useful. –Self-monitoring –Self-regulating 1

14 MSIT:- Pichai Takkabutr DEC, Other System Characteristics A system exists and functions in an environment containing other systems.A system exists and functions in an environment containing other systems. Subsystem – a component of a larger system.Subsystem – a component of a larger system. Systems that share the same environment may be connected to one another through a shared boundary, or interface.Systems that share the same environment may be connected to one another through a shared boundary, or interface. Open versus closed system.Open versus closed system. Adaptive systemAdaptive system 1

15 MSIT:- Pichai Takkabutr DEC, Components of an INFORMATION System 1

16 MSIT:- Pichai Takkabutr DEC, Components of an Information System (Continued) People ResourcesPeople Resources –End Users –IS Specialists Hardware ResourcesHardware Resources –Computer systems –Peripherals Software ResourcesSoftware Resources –System software –Application software –Procedures 1

17 MSIT:- Pichai Takkabutr DEC, Components of an Information System (Continued) Data ResourcesData Resources –Data versus Information Network ResourcesNetwork Resources –Communication media –Network support 1

18 MSIT:- Pichai Takkabutr DEC, Data Versus Information WestCharles Mann 79154TM Shoes Monthly Sales Report for West Region Sales Rep: Charles Mann Emp No Item Qty Sold Price TM Shoes 1200 $100

19 MSIT:- Pichai Takkabutr DEC, Attributes of Information Quality 1

20 MSIT:- Pichai Takkabutr DEC, Logical Data Elements Name Field Name Field Payroll Record Payroll Record Payroll File Payroll File Personnel Database

21 MSIT:- Pichai Takkabutr DEC, Information Products Focus is on the end-user.Focus is on the end-user. They are the result of IS activities…They are the result of IS activities… –Input –Processing –Output –Storage –Control 1

22 MSIT:- Pichai Takkabutr DEC, Section II Foundation Concepts: Business Applications, Development, and ManagementFoundation Concepts: Business Applications, Development, and Management 1

23 MSIT:- Pichai Takkabutr DEC, Major Roles of IS 1 Support Competitive Advantage Support Business Decision Making Support of Business Processes and Operations

24 MSIT:- Pichai Takkabutr DEC, Major Roles of IS (continued) Support Business ProcessesSupport Business Processes Support Decision MakingSupport Decision Making Support Competitive AdvantageSupport Competitive Advantage 1

25 MSIT:- Pichai Takkabutr DEC, The Present and the Future E-BusinessE-Business –The use of Internet technologies to internet work and empower… Business processesBusiness processes Electronic commerce, andElectronic commerce, and Enterprise communication & collaborationEnterprise communication & collaboration –Within a company & with its customers, suppliers, & other business stakeholders. 1

26 MSIT:- Pichai Takkabutr DEC, IS in the E-Business Enterprise Every business competes globally (whether they realize it or not)Every business competes globally (whether they realize it or not) IS supports business operations through the use of:IS supports business operations through the use of: –Intranets –Extranets –Internet –Other information technologies 1

27 MSIT:- Pichai Takkabutr DEC, IS in the E-Business Enterprise (continued) Enterprise Collaboration SystemsEnterprise Collaboration Systems –Support communication, coordination, & collaboration. Virtual teamsVirtual teams Electronic CommerceElectronic Commerce –Buying & selling, and marketing & servicing of products, services, & information. 1

28 MSIT:- Pichai Takkabutr DEC, Trends in Information Systems 1

29 MSIT:- Pichai Takkabutr DEC, Types of Information Systems Operations Support SystemsOperations Support Systems –Transaction processing systems Batch – transaction data accumulate over time, processed periodically.Batch – transaction data accumulate over time, processed periodically. Real-time – data processed immediately after a transaction occurs.Real-time – data processed immediately after a transaction occurs. –Process Control Systems – monitor & control physical processes. –Enterprise Collaboration Systems 1 Orasa T.

30 MSIT:- Pichai Takkabutr DEC, Types of Information Systems (continued) Management Support SystemsManagement Support Systems –Management Information Systems – pre- specified reports & displays to support decision-making. –Decision Support Systems – provide interactive ad hoc support. –Executive Information Systems – critical information tailored to the information needs of executives. 1 Orasa T.

31 MSIT:- Pichai Takkabutr DEC, Types of Information Systems (continued) Other ClassificationsOther Classifications –Expert systems – expert advice –Knowledge management systems – support the creation, organization, & dissemination of business knowledge –Functional business systems – support the basic business functions –Strategic information systems – strategic advantage 1

32 MSIT:- Pichai Takkabutr DEC, Developing IS Solutions to Business Challenges 1

33 MSIT:- Pichai Takkabutr DEC, Ethical Challenges Just because we can, should we?Just because we can, should we? Where do we draw the line between customer privacy and collecting business information?Where do we draw the line between customer privacy and collecting business information? Do we owe it to society to use this technology wisely and responsibly? Why? Isnt our job to make a profit?Do we owe it to society to use this technology wisely and responsibly? Why? Isnt our job to make a profit? 1

34 MSIT:- Pichai Takkabutr DEC, In Summary, the IS Function… Is a major functional area of business.Is a major functional area of business. Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction.Is an important contributor to operational efficiency, employee productivity and morale, and customer service & satisfaction. Is a major source of information and support for decision making.Is a major source of information and support for decision making. Provides a strategic advantage in developing competitive products & services.Provides a strategic advantage in developing competitive products & services. 1

35 MSIT:- Pichai Takkabutr DEC, Discussion Questions How can information technology support a companys business processes and decision making, and give it a competitive advantage?How can information technology support a companys business processes and decision making, and give it a competitive advantage? How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e- commerce activities?How does the use of the Internet, intranets, and extranets by an e-business enterprise support their e- commerce activities? Why do big companies still fail in their use of information technology? What should they be doing differently?Why do big companies still fail in their use of information technology? What should they be doing differently? 1

36 MSIT:- Pichai Takkabutr DEC, Discussion Questions (continued) How can a manager demonstrate that he or she is a responsible end user of information systems?How can a manager demonstrate that he or she is a responsible end user of information systems? What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities?What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new e-business opportunities? Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world?Why are there so many conceptual classifications of information systems? Why are they typically integrated in information systems found in the real world? 1

37 MSIT:- Pichai Takkabutr DEC, Discussion Questions (continued) In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years?In what major ways have the roles of information systems applications in business expanded during the last 40 years? What is one major change you think will happen in the next 10 years? Can the business use of Internet technologies help a company gain a competitive advantage?Can the business use of Internet technologies help a company gain a competitive advantage? 1

38 MSIT:- Pichai Takkabutr DEC, References James A. O'Brien; George M. Marakas. Management Information Systems: Managing Information Technology in the Business Enterprise 6th Ed., Boston: McGraw-Hill/ Irwin,2004 1

39 MSIT:- Pichai Takkabutr DEC, Information Systems Information Systems are becoming the foundation of business models and processes They allow for the distribution of knowledge

40 MSIT:- Pichai Takkabutr DEC, IT and IS What is Information Technology? –Any form of technology used by people to handle information. What are Information Systems? –Integrated components processing, storing and disseminating information in an organisation. –Interdisciplinary study of systems that provide information to users in organisations. Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4 th Edition. Oxford / New York: Oxford University Press

41 MSIT:- Pichai Takkabutr DEC, Information and Data Information –Clusters of facts meaningful and useful to human beings in processes such as making decisions Data –Streams of raw facts representing events such as business transactions – meaningless without structure

42 MSIT:- Pichai Takkabutr DEC, Experiences of IT and IS Examples of IT –Hardware (PC, UNIX server) –Software ( , Internet, Windows, Word) –Consumer devices (mobiles, train times) Examples of IS –File systems, databases, servers / clients –e-commerce –SAP, student records

43 MSIT:- Pichai Takkabutr DEC, Management Information Systems MIS –The study of information systems focusing on their use in business and management. Approaches –Technical –Behavioural –Sociotechnical

44 MSIT:- Pichai Takkabutr DEC, Approaches to IS SOCIOLOGY POLITICAL SCIENCE PSYCHOLOGY COMPUTERSCIENCE OPERATIONSRESEARCH MANAGEMENTSCIENCE TECHNICAL APPROACHES MIS BEHAVIORAL APPROACHES SOCIOTECHNICAL

45 MSIT:- Pichai Takkabutr DEC, Why is IS Important? For an organisation to survive and prosper –More locations (networking, Internet) –New products and services –Improve jobs and work flows: Efficiency Cost Ethical and social issues

46 MSIT:- Pichai Takkabutr DEC, Why is IS Important? Worldwide changes: –Global economy –Knowledge- or information-based society –Business enterprise –Digital firm

47 MSIT:- Pichai Takkabutr DEC, Global Economy Growing percentage of economy relies upon import and export Need to operate globally IS can provide global trading infrastructure

48 MSIT:- Pichai Takkabutr DEC, Information Economy 0% 10% 20% 30% 40% 50% 60% 70% YEAR % SERVICE % WHITE COLLAR % BLUE COLLAR % FARMING

49 MSIT:- Pichai Takkabutr DEC, Changes to Society Change of employment profiles: –Less farming –Less blue collar – manufacturing –Increased service –Increased white collar – office-based USA: 55% of work force are in knowledge- or information-based activities Shift of manufacture to low-wage countries

50 MSIT:- Pichai Takkabutr DEC, Business Enterprise Change from hierarchical organisations Now flat, decentralised Relies on instant information Flexibility with customer focus, with increasing importance

51 MSIT:- Pichai Takkabutr DEC, Digital Firm An organisation where: –Nearly all relationships with customers, suppliers and employees is digital –Business processes accomplished through digital networks Flexible Dependent upon on IT

52 MSIT:- Pichai Takkabutr DEC, Course Objectives Provide an understanding of –IS and underlying IT –Impact on organisations of IS –Implementation and management of IS –IS and global organisations Provide awareness of IS in your role as a professional

53 MSIT:- Pichai Takkabutr DEC, Course Content Information Systems in an Organisation Information Systems, Organisations, Management and Strategy Enhancing Management Decision Making Managing Data and Information Redesigning the Organisation with Information Systems and Managing Change

54 MSIT:- Pichai Takkabutr DEC, Course Content Electronic Commerce and the Internet Information Systems Security and Control Managing International Information Systems Managing Assets

55 MSIT:- Pichai Takkabutr DEC, Tutorials Three case studies over semester –Information systems, organisations and decision support –Changing organisations –International organisations and the Internet

56 MSIT:- Pichai Takkabutr DEC, Assessment One piece of individual course-work –40% of module –Case study report –Set in week 1 –Due beginning week 12 (Monday by 5:00pm) Exam –60% of module

57 MSIT:- Pichai Takkabutr DEC, Text Book Haag, Cummings, McCubbrey (2004). Management Information Systems for the Information Age, 4th Edition. McGraw Hill. Turban, McLean, Wetherbe (1999). Information Technology for Management, 2nd Edition. John Wiley & Sons. Inc. Laudon, K.C. & Laudon, J.P. (2002). Management Information Systems: Managing the Digital Firm, 7th Edition. Upper Saddle River, New Jersey: Prentice-Hall International, Inc.

58 MSIT:- Pichai Takkabutr DEC, Topics Topic Introduction1 Information Systems in an Organisation2, 11.1 Information Systems, Organisations, Management and Strategy3 Enhancing Management Decision Making13 Managing Data and Information7, 12 Redesigning the Organisation with Information Systems and Managing Change 10, 11.2/3 Electronic Commerce and the Internet4, 8, 9 Information Systems Security and Control14 Managing International Information Systems16 Managing Assets5, 6

59 MSIT:- Pichai Takkabutr DEC, Case Study Planning a New Internet Business


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