1. Welcome to the third Share Knowledge Day. 22 January 2013

2. 09.30 Registration open with refreshment 10.15Budgeting procedure using Excel Delivered by David Nicolson 10.45 How to maintain quality standard in your Guest room & Public Area Delivered by Liz Lycette 11.15Coffee break 11.45Emotional intelligence Delivered by Chris Dreyfus 12.15The Digital Housekeeper – Enslaved or Empowered? Deliver By Asif Alidin 13.15Buffet Lunch 14.30Videos/photos - 2.45 “Back of House - Our living space “ Debate chaired by Derek Picot Pat O'Connell - Ramsay Ritchie - Liz Lycette Closure - Anne Britton & Gurjit Sandhu 16.00 Dessert buffet and Champagne

3. Gurjit Sandhu Budgeting procedure using Excel

4. David Nicolson Regional Director of Finance Budgeting procedure using Excel

5. Liz Lycette Founder of Lycette& Associates How to maintain quality standard in your Guest room & Public Area

7. Chris Dreyfus Leadership and Management Consultant Emotional intelligence

8. Asif Alidina Director at Omni Software The Digital Housekeeper – Enslaved or Empowered?

10. Debate with panel of experts “Back of House - Our living space “ Debate with panel of experts “Back of House - Our living space “ Pat O'Connell Ramsay Ritchie Liz Lycette Derek Picot O’Connell Project Management Ltd O’Connell Project Management Ltd