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Workshop 1D – Getting started with service evaluation in the practice setting.

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1 Workshop 1D – Getting started with service evaluation in the practice setting

2 Outline of the workshop Recap what service evaluation is Explore the challenges associated with doing service evaluation Develop some practical strategies for getting started with service evaluation in the workplace

3 What do we mean by service evaluation?

4 What does service evaluation involve?

5 Write up the evaluation report. Provide copies of the draft report for your stakeholder group to comment on Analyse and interpret the data collected. Make sure you have data management systems in place. Carry out the data collection Write a proposal Make a detailed plan of what you are going to do. Use the lessons learnt from the literature review to develop a method to answer your evaluation question. Decide what needs to be evaluated? Conduct a literature review to find out how the topic has been evaluated in the past Develop a precise question to guide your evaluation What does service evaluation involve? Are there any ethics and governance issues that need to be addressed? Ensure that all ethical and governance requirements are met and/or documented, e.g. if you are told you don’t need ethics make surer you have a record of this. Consider who will be affected by the evaluation Do you need to develop a stakeholder group? Finalise and disseminate the report Make sure the people who need to hear about or see findings Start the conversation about what needs to happen next.

6 Are there any challenges to doing service evaluation?

7 Literature about service evaluation methods Pengelly S, Winfield A (2006) Evaluation for service users and service performance In Clutton S, Grisbrooke J, Pengelly S (eds) Occupational Therapy in Housing: Building on Firm Foundations London: Whurr Publishers, pp Ovreteit J (1998) Evaluating health interventions Buckingham: Open University Press Costley C, Elliot G, Gibbs P (2010) Doing work-based research London: Sage Publications NB: There are lots of resources out there choose one or two; keep the task manageable

8 Examples of service evaluation in housing Service enriched Housing and the senior living enhancement program (Castle 2008) Early access and use of housing (Simon 2008) Housing support and outreach service for homeless people living with HIV (Cameron et al 2009 ) Evaluating a fast- track discharge service for patients wishing to die at home (Moback et al 2011)

9 What have we achieved? Recapped what service evaluation is? Explored the challenges associated with doing service evaluation? Developed some practical strategies for getting started with service evaluation in the workplace?

10 My aim... Who? Will do what? When? To what effect? Review date What will you achieve as a result of attending this workshop?

11 References Cameron A, Lloyd L, Turner W, MacDonald G (2009) Working across boundaries to improve health outcomes: a case study of a housing support and outreach service for homeless people living with HIV. Health and Social Care in the Community, 17 (4), Castle NG (2008) Service enriched housing and the senior living enhancement program. Journal of Housing for the Elderly, 22(3) Moback B, Gerrad R, Minton O, Campbell J, Taylor L, Stone PC (2011) Evaluating a fast-track discharge service for patients wishing to die at home. International Journal of Palliative Nursing, 17 (10), Simon A (2008) Early access and use of housing: care leavers and other young people in difficulty Child and Family. Social Work, 13,


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