Presentation on theme: "Juli Oliver-Smith Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR."— Presentation transcript:
1Juli Oliver-SmithJuli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several local authorities – and what she’s learned along the way
2Effective Collaboration in a Competitive World. Aims:share good practiceexplore practical solutionsencourage open exchange of experiencebring together speakers, case studies and opinion from the HE/FE and other sectors
4Sharing Experience David Ulrich – his legacy 59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle books and his own page on Amazon!Lucky enough to have seen him speak 3 times and been fed and self learnt his theories, but I can’t through his repertoire today!Juli Oliver-Smith – my experience16 years experience, EMEA (Europe, Middle East and Africa), Asia, US and UK, including 4 set up and implementations.No academic studies but have the scars and grey hair to prove it!TCK (Third Culture Kid) through and through
5Sharing Experience Culture Mutual Intent Managing the Change TerroristsCreate a team that understands and commits to the visionWill, Drive and Stubbornness
6Sharing Experience - Culture How similar are the two/three/four......cultures?Do you really understand each other?Juli Oliver – Smith
7Sharing Experience - Culture Have you done a cultural audit?Where will you clash as partners or a shared supplier?
8Sharing Experience - Culture Where are the “smelly fish”?
9Sharing Experience - Mutual Intent Are we committed?Are we dating or serious?Are we in an open relationship?Are we faithful?Is this marriage “till death us do part”? orIs this a short term liaison?
10Sharing Experience - Managing the Terrorists There will be resistanceInternallyExternallyEmployees & Line Managers do not ask for HR Shared ServicesIt was cosy before, just down the corridorNow the Tribe has splitImmediate change – the trust has gone!
11Sharing Experience - Create a team The internal resistance can be as strong as the externalYou knew/liked your customers, can you just carry on as if nothing has happened?Shared Services is a culture your team (the one you inherited) may not want.WIIFM (what’s in it for me)?
12Sharing Experience – Will, Drive and Stubbornness You have to believe it can workComplaint ManagementContinuous ImprovementPartner SupportLanguage and its meaningExcellenceYou cannot exhibit a chink in the armour!It is a war!
14Explore - Shared Services Shared Services – what is it?HR Shared Service – what is it?Why would you create an HR Shared Service?A shared system, will not create a shared service.What works and what doesn't?
15Explore - Objectives EKHRP Objectives Efficiency Savings Increased service resilienceAligned business processesHR / Payroll (self service functionality & timely management information)Larger pool of HR expertise & specialistsGreater buying / procuring power
16Explore - language?It is often said that Britain and America are "two nations divided by a common language".
18Practical Solutions – 1 Cultural Audit Capability and Accountability AssessmentAre Leaders really LeadingAre Managers managing
19Practical Solutions – 2Clear plan of implementation with impact and if required training.Change Management PlanRespond to every criticism – no matter how small or quietly raised!Implement and embed continuous improvement within your culture (SS)CIR – Ford 8D
20Practical Solutions – 3 Measurement and Data, but not for data’s sake! Tracking!Prove what you do, if you can’t you’re not doing it!
21Practical Solutions – 4 Vision – long term plan, short term actions FlexibilityConsistencyYou mustn’t let it lie! Strength of Leadership!
23“Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first.Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”
24Effective Collaboration in a Competitive World. Aims:share good practiceexplore practical solutionsencourage open exchange of experiencebring together speakers, case studies and opinion from the HE/FE and other sectors