Presentation on theme: "Juli Oliver-Smith Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR."— Presentation transcript:
1 Juli Oliver-SmithJuli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several local authorities – and what she’s learned along the way
2 Effective Collaboration in a Competitive World. Aims:share good practiceexplore practical solutionsencourage open exchange of experiencebring together speakers, case studies and opinion from the HE/FE and other sectors
4 Sharing Experience David Ulrich – his legacy 59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle books and his own page on Amazon!Lucky enough to have seen him speak 3 times and been fed and self learnt his theories, but I can’t through his repertoire today!Juli Oliver-Smith – my experience16 years experience, EMEA (Europe, Middle East and Africa), Asia, US and UK, including 4 set up and implementations.No academic studies but have the scars and grey hair to prove it!TCK (Third Culture Kid) through and through
5 Sharing Experience Culture Mutual Intent Managing the Change TerroristsCreate a team that understands and commits to the visionWill, Drive and Stubbornness
6 Sharing Experience - Culture How similar are the two/three/four......cultures?Do you really understand each other?Juli Oliver – Smith
7 Sharing Experience - Culture Have you done a cultural audit?Where will you clash as partners or a shared supplier?
8 Sharing Experience - Culture Where are the “smelly fish”?
9 Sharing Experience - Mutual Intent Are we committed?Are we dating or serious?Are we in an open relationship?Are we faithful?Is this marriage “till death us do part”? orIs this a short term liaison?
10 Sharing Experience - Managing the Terrorists There will be resistanceInternallyExternallyEmployees & Line Managers do not ask for HR Shared ServicesIt was cosy before, just down the corridorNow the Tribe has splitImmediate change – the trust has gone!
11 Sharing Experience - Create a team The internal resistance can be as strong as the externalYou knew/liked your customers, can you just carry on as if nothing has happened?Shared Services is a culture your team (the one you inherited) may not want.WIIFM (what’s in it for me)?
12 Sharing Experience – Will, Drive and Stubbornness You have to believe it can workComplaint ManagementContinuous ImprovementPartner SupportLanguage and its meaningExcellenceYou cannot exhibit a chink in the armour!It is a war!
14 Explore - Shared Services Shared Services – what is it?HR Shared Service – what is it?Why would you create an HR Shared Service?A shared system, will not create a shared service.What works and what doesn't?
15 Explore - Objectives EKHRP Objectives Efficiency Savings Increased service resilienceAligned business processesHR / Payroll (self service functionality & timely management information)Larger pool of HR expertise & specialistsGreater buying / procuring power
16 Explore - language?It is often said that Britain and America are "two nations divided by a common language".
18 Practical Solutions – 1 Cultural Audit Capability and Accountability AssessmentAre Leaders really LeadingAre Managers managing
19 Practical Solutions – 2Clear plan of implementation with impact and if required training.Change Management PlanRespond to every criticism – no matter how small or quietly raised!Implement and embed continuous improvement within your culture (SS)CIR – Ford 8D
20 Practical Solutions – 3 Measurement and Data, but not for data’s sake! Tracking!Prove what you do, if you can’t you’re not doing it!
21 Practical Solutions – 4 Vision – long term plan, short term actions FlexibilityConsistencyYou mustn’t let it lie! Strength of Leadership!
23 “Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first.Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”
24 Effective Collaboration in a Competitive World. Aims:share good practiceexplore practical solutionsencourage open exchange of experiencebring together speakers, case studies and opinion from the HE/FE and other sectors