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Juli Oliver-Smith Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR.

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Presentation on theme: "Juli Oliver-Smith Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR."— Presentation transcript:

1 Juli Oliver-Smith Juli Oliver-Smith, Head of HR at the innovative East Kent Partnership will provide insights into how she has established a shared HR service across several local authorities – and what she’s learned along the way

2 Effective Collaboration in a Competitive World.
Aims: share good practice explore practical solutions encourage open exchange of experience bring together speakers, case studies and opinion from the HE/FE and other sectors

3 Sharing Experience

4 Sharing Experience David Ulrich – his legacy
59 hardcover books, 64 paperbacks, 2 audio books, 16 kindle books and his own page on Amazon! Lucky enough to have seen him speak 3 times and been fed and self learnt his theories, but I can’t through his repertoire today! Juli Oliver-Smith – my experience 16 years experience, EMEA (Europe, Middle East and Africa), Asia, US and UK, including 4 set up and implementations. No academic studies but have the scars and grey hair to prove it! TCK (Third Culture Kid) through and through

5 Sharing Experience Culture Mutual Intent
Managing the Change Terrorists Create a team that understands and commits to the vision Will, Drive and Stubbornness

6 Sharing Experience - Culture
How similar are the two/three/four......cultures? Do you really understand each other? Juli Oliver – Smith

7 Sharing Experience - Culture
Have you done a cultural audit? Where will you clash as partners or a shared supplier?

8 Sharing Experience - Culture
Where are the “smelly fish”?

9 Sharing Experience - Mutual Intent
Are we committed? Are we dating or serious? Are we in an open relationship? Are we faithful? Is this marriage “till death us do part”? or Is this a short term liaison?

10 Sharing Experience - Managing the Terrorists
There will be resistance Internally Externally Employees & Line Managers do not ask for HR Shared Services It was cosy before, just down the corridor Now the Tribe has split Immediate change – the trust has gone!

11 Sharing Experience - Create a team
The internal resistance can be as strong as the external You knew/liked your customers, can you just carry on as if nothing has happened? Shared Services is a culture your team (the one you inherited) may not want. WIIFM (what’s in it for me)?

12 Sharing Experience – Will, Drive and Stubbornness
You have to believe it can work Complaint Management Continuous Improvement Partner Support Language and its meaning Excellence You cannot exhibit a chink in the armour! It is a war!

13 Explore

14 Explore - Shared Services
Shared Services – what is it? HR Shared Service – what is it? Why would you create an HR Shared Service? A shared system, will not create a shared service. What works and what doesn't?

15 Explore - Objectives EKHRP Objectives Efficiency Savings
Increased service resilience Aligned business processes HR / Payroll (self service functionality & timely management information) Larger pool of HR expertise & specialists Greater buying / procuring power

16 Explore - language? It is often said that Britain and America are "two nations divided by a common language".

17 Practical Solutions

18 Practical Solutions – 1 Cultural Audit
Capability and Accountability Assessment Are Leaders really Leading Are Managers managing

19 Practical Solutions – 2 Clear plan of implementation with impact and if required training. Change Management Plan Respond to every criticism – no matter how small or quietly raised! Implement and embed continuous improvement within your culture (SS) CIR – Ford 8D

20 Practical Solutions – 3 Measurement and Data, but not for data’s sake!
Tracking! Prove what you do, if you can’t you’re not doing it!

21 Practical Solutions – 4 Vision – long term plan, short term actions
Flexibility Consistency You mustn’t let it lie! Strength of Leadership!

22 Class Over

23 “Out there in some garage is an entrepreneur who’s forging a bullet with your company’s name on it. You’ve got one option now – to shoot first. Fortune magazine labeled Gary Hamel “the world’s leading expert on business strategy.”

24 Effective Collaboration in a Competitive World.
Aims: share good practice explore practical solutions encourage open exchange of experience bring together speakers, case studies and opinion from the HE/FE and other sectors

25 Questions


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