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Woking Borough Council – Social Media Training Andy Denner – Marketing and Communications Manager, WBC Charlie Vavasour – Managing Director, Quantum PR.

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Presentation on theme: "Woking Borough Council – Social Media Training Andy Denner – Marketing and Communications Manager, WBC Charlie Vavasour – Managing Director, Quantum PR."— Presentation transcript:

1 Woking Borough Council – Social Media Training Andy Denner – Marketing and Communications Manager, WBC Charlie Vavasour – Managing Director, Quantum PR Rebecca Morgan – Account Executive, Quantum PR

2 Social media at WBC Introduction and background Corporate social media activity The Council’s social media protocol

3 What is social media? “a collective term used to describe easy ways to create and publish on the internet.” Transforming the way that companies do business and individuals interact with each other. Providing a voice for those who weren’t well heard before. Social media will change the way that councillors and councils interact with local people.

4 What is social media? Many people talk about the tools: Twitter. YouTube. Blogging. The important thing to remember about social media is that it’s social - It’s about communication. It’s about putting the transformative power of the printing press into the hands of the people. Now anyone can publish and share their views, and engage in conversation with others about those views.

5 The characteristics (and challenges) of social media Speed: rise and acceptance of ‘citizen journalism’ Democratic Informal, subjective, lack of authority and quality Anonymity of creator – no holds barred Context out of your hands ‘Club’ feeling Free to access Addictive

6 Why bother with social media? Not engaging now represents a far greater risk than engaging. Citizens will still use these networks to talk about us, whether we add our voice to the conversation or not. Citizens will expect their council to engage with them on their terms, via their channels, and to be openly available online. It is becoming increasingly clear that if councils don’t use these tools, the citizens will do it for them, and bypass the council entirely.

7 Why Councillors should engage: It boosts the number of people you can reach, including local press— stories now break through Twitter: everything from G20 violence to Amy Winehouse’s death. Unlike traditional media/leaflets, it allows for two-way conversation. Allows you to connect with a different type of resident. Twitter can become a one-stop shop for the news and views you are interested in.

8 Why Councillors should engage: Campaigns can go viral and grow exponentially. Help bring your community together and combat extremism The conversations are already happening without you

9 The tools of social media Many different ways to engage – and more coming along Not all relevant for councillors Quick run through of best known platforms

10 Blogs An online journal Diary format in reverse chronological order Key software providers: Blogger, WordPress Major player: Guido Fawkes “campaigning journalist against political sleaze and hypocrisy”

11 Twitter A micro blogging service that can be accessed via text, the web or SMS. 140 characters, including links Single idea V reflective nature of blogs “Twitter helps me keep in touch with what others locally are thinking and seeing. Broadcasting is one thing, but listening is more useful!” Councillor Tim Prater, Folkestone Town Council

12 Facebook

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14 ‘A social utility that helps people communicate more efficiently with their friends, family and co workers’ – Facebook To stay in touch with friends and family To organise and publicise events To comment on posts that other people have put on their walls To send messages To have private online chats To link with other social media accounts – such as blog and Twitter Beware – things that you thought were private may end up being in public

15 Broadcast Yourself - YouTube Video sharing platform Varied subject matter Easy to upload and manage – very reliable

16 Image sharing – Flickr Share images Removes need for mobile memory/back up Organised by albums Comments/ratings Online editing 6,000 uploads per minute

17 LinkedIn Professional network Business opportunities Jobs Sharing advice and experience

18 Social bookmarking Content recommendations via bookmarking or tagging Key players: Digg, StubleUpon, Reddit Other platforms: Foursquare - a location-based social networking website for mobile devices, such as smartphones Instagram -an online photo-sharing and social networking service that enables its users to take pictures, apply digital filters to them, and share them

19 Social bookmarking Pinterest - A content sharing service that allows members to "pin" images, videos and other objects to their pinboard. Last FM builds – holds a detailed profile of each user's musical taste by recording details of the tracks the user listens to, either from Internet radio stations, or the user's computer or many portable music devicesInternet radiomany portable music devices G+ - is a multilingual social networking and is the second largest social networking site in the world, having surpassed Twitter in January 2013multilingualsocial networkingTwitter

20 In simple terms

21 Which platform works best for a local Councillor? Simplicity to set up and use - Twitter Many councillors are already using Twitter. Instant communication with your followers Keep abreast of any organisation or individual you’re interested in Visit: which features councillors’ use of social media to support local engagement.

22 The pitfalls to watch out for Publishing to the web is still publishing – what you’ve ‘said’ on the web is written down and its permanent. Libel Copyright Data Protection Bias and pre-determination Electoral periods

23 The Members’ code of conduct Beware ‘blurred identities’ where you have a social media account where you comment both as a Councillor and as an individual. For example a Facebook account where you’ve posted about a great night out (personal) and another time explained the Council position on pothole repair (Councillor). It is worth assuming that any online activity can be linked to your official role.

24 The Members’ code of conduct You will need to be particularly aware of the following sections of the Code: Treat others with respect. Avoid personal attacks and disrespectful, rude or offensive comments. Comply with equality laws. Take care in publishing anything that might be considered sexist, racist, ageist, homophobic or anti-faith. Refrain from publishing anything you have received in confidence. Ensure you don’t bring the council, or your councillor role, into disrepute.

25 Getting started Memorable handle Concise, persuasive bio Carefully selected graphics Follow influencers

26 What should I be saying? Ask around Other councillors may already be using social media. Find out what they’re doing and how they got started. Look to your party Tell people what you are doing What’s trending in Woking?

27 Activity level How many tweets is the right amount of tweets? “The trouble with Twitter, the instantness of it – too many twits might make a twat.” —David Cameron

28 Good examples of tweets “Preparing 4 Older People's Council mtg which has been spearheading #Brighton & Hove's WHO Age-Friendly city status —Cllr Geoffrey Bowden, Brighton and Hove City Council “Eaten all your chocolate eggs already? Dont forget to recycle the boxes! #Woking” #Woking —Woking Borough Council’s corporate account employs more than 4k people this year and will yield more than £10m for local economy. Proof that arts the cake not the —Cllr Bill Randall, Brighton and Hove City Council

29 Good examples of tweets I'll be speaking at the meeting on Monday 11th at 8pm in Byfleet Village Hall on this application, happy to take any —Cllr Ashley Bowes, Woking Borough Council

30 Bad examples of tweets “I’m a #LibDem because, when I tried to commit suicide yrs ago and botched it, the Lib Dems would be the right people to understand my failure.” —Cllr Neil Taggart, Leeds City Council “Do you have equivalent quotes from abused women saying why they don't need a divorce or slaves happy on the plantation, Massah?” — Cllr David Berry, East Lothian Council “Islam is a cancer that needs to be cured with radiation.” — Cllr Eric Kitson, Worcestershire County Council

31 Bad examples of tweets “15 hours in council today very hard hitting day and the usual collection of retards in the public gallery spoiling it for real people.” — Cllr John Fareham, Hull City Council “Road resurfacing Shepham Lane, Polegate 8th–12th April 2013 from its junction with the Pevensey Road to 20 metres south of Glynleigh Drive” —Cllr Stephen Shing, East Sussex County Council

32 Bad examples of tweets —Cllr Christopher Hawtree, Brighton and Hove City Council

33 Bad examples of tweets “Shock talking s*** about ipl jealous p***k. Get a real job. All you do is bag people. #getalife” —Australian cricketer, David Warner

34 Bad examples of tweets “Why is Lord McAlpine trending? *innocent face*” —Sally Bercow

35 How to increase your followers Follow and engage Listen and respond Bring traffic to your Twitter account Circulate traffic from other sites Hashtags— streams of conversation

36 Netiquette Make your commenting policy clear Allow disagreement Think before you publish Beware the irony Don’t be creepy! Avoid arguments with vexatious and extraneous

37 Top tips and review Tweetdeck – pre-schedule tweets Think before you tweet If you wouldn’t put it on a postcard or wouldn’t like it on the front pages of the local press, don’t post it.


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