AOS Higher profile – greater interest Membership Profile Changing is Growing… - Less clampers - More Security Firms - Debt Collection Agencies -Operators provide a ‘Total Solution’ -The right solution for the right environment
Developing the Code We can do this A living document: -Adaptable -Provides the best outcome
How does this work? ASAP Improvements to the Code Operators Guide
But it’s not all about the Code… We want to offer more Operator insurance PR assistance Legal helpline What do YOU want?
BPA Sector Research Project Contacted by Skyblue Completely confidential and anonymous Benefits Authoritative voice when working with Government, other stakeholders and media Members can benchmark their business Future trends can be identified Members needs can be clarified
COMPLYING WITH THE CODE OF PRACTICE Peter Beasley Compliance Manager Approved Operator Scheme
Compliance Team Who we are? The Compliance Manager’s Role?
Dealing with Complaints Sources of Complaints Process