Presentation on theme: "Department for Work and Pensions 1 Welcome Welfare Reform ~ The Way Forward."— Presentation transcript:
Department for Work and Pensions 1 Welcome Welfare Reform ~ The Way Forward
Department for Work and Pensions 2 DWP ~ Working “As One” Jobcentre Plus Offer Welfare Reform Digitalisation Today’s Agenda
Department for Work and Pensions 3 Work Programme – payment by results Universal Credit 12 million in 8 million households Pension Reform 12 million people Personal Independence Payment 3.2 million IB to ESA Migration 2.6 million people Benefit Cap 142,000 people Digital services the norm The Scale of the Changes
Department for Work and Pensions 4 Jobcentre Plus and The Pension Disability & Carers Service no longer have ‘Agency’ status. DWP has implemented a simpler corporate structure New single Operations directorate Jobcentre Plus and the PDCS brands remain One DWP
Department for Work and Pensions 5 Receive over 294,000 telephone calls. Take an average of over 15,000 new job vacancies Conduct 88,000 Jobcentre Advisor interviews Process over 19,000 new working age benefit claims Prepare to prosecutable standard, 50 cases for benefit fraud. Receive over 820,000 job searches for Jobcentre Plus job vacancies using the Directgov website. Help an average of over 6,600 customers moving into work Process over 1,600 claims for Attendance Allowance, over 3,300 claims for DLA and over 1,100 Carers Allowance claims. Process over 1,000 claims for Pensions Credit and over 2,600 claims for State Pension. See over 2,100 customers face-to-face in their home or in a place convenient to them. Expect to issue over 2,900 pension forecasts on request. Every working day, DWP…”
Department for Work and Pensions 6 Jobcentre Plus Offer Pre Work Programme Measures Work Clubs & Enterprise clubs Work Together Work Experience New Enterprise Allowance Sector Based Work Academies Mandatory Work Related Activity More Frequent Attendance Skills Conditionality European Social Fund Support for Families Increased support for 16-17 year olds and the Youth Contract District Manager’s Flexible Support Funds Work Programme Mandatory for customers on Jobseekers Allowance Employment & Support Allowance (Work Related Activity Group, 3 and 6 month prognosis) according to health condition Voluntary for customers on Employment & Support Allowance (WRAG, 12 month prognosis and Support Group) Income Support /Incapacity Benefit (Funded by European Social Fund) Work Choice / Access to Work
Department for Work and Pensions 7 The Youth Contract Objectives of the Youth Contract are: –To ensure that every young person who needs it is offered support to move them closer to, or into work (increasing benefit off-flow rates); –To give young people the skills to compete in a global economy (getting them into work sooner); –To encourage employers to inspire young people and recruit them into real, long term jobs (increasing the average time in employment); – To promote claimants’ personal responsibility by introducing increased activity for those who do not engage with other support
Department for Work and Pensions 8 The Youth Contract – What’s Available 160,000 Wage Incentives worth up to £2,275 each, for employers who employ an 18-24 year-old from the Work Programme An extra 250,000 voluntary Work Experience and/or sector-based work academy places Extra adviser support through Jobcentre Plus An opportunity to have a careers interview delivered by the National Careers Service within the first 3 months of a claim An expansion of the current Mandatory Work Activity programme An extra 20,000 Employers Apprenticeship Incentives for 16-24 year olds, taking the total to 40,000 in 2012/13 A new programme to support the most vulnerable NEET 16 & 17 year olds
Department for Work and Pensions 9 Welfare Reform Act Universal Credit Personal Independence Payment ESA time-limiting Benefits cap LP obligations Social Fund changes Housing Benefit changes State Pension Single tier
Department for Work and Pensions 10 Universal Credit
Department for Work and Pensions 11 Why do we need Universal Credit? We are simplifying a complex system of multiple benefits: –the current system has over 10,000 pages of guidance for advisers and 301 different combinations of benefits –It will replace a range of Working Age benefits –it is expensive to administer We are making work pay: –more help for low income working families –claimants will keep more of what they earn –improving incentives to increase hours of work –simplified system will make moving to work feel less ‘risky’
Department for Work and Pensions 12 Universal Credit Simplifying a complex system JSA Income related ESA Income related Income Support Working Tax Credits Child Tax Credits Housing Benefit Pension Credit, Child Benefit, Carer’s Allowance (will remain) Contributory JSA and ESA (still considering how these will work) Council Tax Benefit (DCLG still considering how this will work) Of the current system
Department for Work and Pensions 14 Making work pay The Government wants families to be able to manage their affairs in a manner that best reflects the demands of modern life, whether in or out of work. A key aspect of Universal Credit will be that it should mimic work and the receipt of a salary, to be paid calendar monthly. Universal Credit is designed to ensure that it is always worth working by allowing people to keep more of their benefit in the transitional period back to work. Actual rates and tapers to be decided by Autumn 2012. “Universal Credit will mean that people are consistently and transparently better off for each hour they work and every pound they earn” Iain Duncan Smith, Secretary of State for Work and Pensions
Department for Work and Pensions 15 It pays to work Earnings IncomeIncome
Department for Work and Pensions 16 It pays to work - Real Time Information (RTI) system Universal Credit payments will be reduced in stages, taking actual earnings into account at the time they are received. A Real Time Information (RTI) system being brought in by HMRC will support this, changing the way an employer notifies their employee’s earnings. HMRC are working with Payroll Software manufacturers to help make RTI as easy to use as possible. The pilot with employers using RTI starts in April 2012 - building up gradually to 300 employers during May and June 2012. A further 1,300 volunteer employers joining the pilot July – Sept 2012 and up to 250,000 employers will be submitting RTI by March 2013.
Department for Work and Pensions 17 Key dates APRIL 2013 OCT 2013 APRIL 2014 2017 Testing Period New claims from unemployed claimants start New claims from in-work claimants start Managed migrations start Managed migration activity completed
Department for Work and Pensions 18 Helping disabled people live full, active & independent lives. An introduction to Personal Independence Payment.
Department for Work and Pensions 19 What is changing? Personal Independence Payment will replace Disability Living Allowance (DLA) for people of working age from April 2013 Retains the key features of DLA - non means tested and non taxable payable both in and out of work More objective assessment process Awards will be based on the: - individual circumstances of the person claiming - impact of their disability / health condition - extent to which they are able to live independently and participate in society
Department for Work and Pensions 20 Why is it changing? DLA has been in place for almost 20 year largely unchanged Personal Independence Payment will better reflect today’s understanding of disability which has changed a lot in 2 decades DLA was: –Unsustainable in the long term –Complex and confusing –Used little independent evidence –Had no systematic review to make sure an award still met the claimants needs
Department for Work and Pensions 21 When will it change? Personal Independence Payment is being introduced in stages: April 2013: Initial pilot testing, although not in Devon and Cornwall June 2013: We plan to take new claims from all claimants in all parts of the country Jan 2014: Full national reassessment likely to begin March 2016: All current DLA claimants of working age will have been contacted about claiming Personal Independence Payment
Department for Work and Pensions 22 What is PIP made up of? Personal Independence Payment is made up of: A Daily Living component A Mobility component Awards will be made up of one or both of these components. Each component will have two rates: Standard Enhanced The amount for each rate is still to be decided.
Department for Work and Pensions 23 How will assessment work? Assessment for Personal Independence Payment will involve health professionals considering the evidence provided by the claimant and any professional that may support them on a regular basis. Most people will also be asked to a face to face consultation with this health professional as part of the claim process The health professional will provide advice to a benefit decision maker at the Department for Work and Pensions The benefit decision maker will then use all of this information to decide your entitlement to Personal Independence Payment
Department for Work and Pensions 24 What the criteria will look like? The assessment criteria will: be more transparent and objective assess disabled people as individuals focus on the impact that their health condition or impairment has on their daily lives consider the individual’s ability to carry out key everyday activities take account of physical, sensory, mental, intellectual and cognitive impairments and developmental needs reflect variable and fluctuating conditions
Department for Work and Pensions 25 What’s the impact on other benefits and services? We intend to maintain existing passporting arrangements wherever possible Motability: we are still considering how Personal Independence Payment will provide access to the Motability scheme.
Department for Work and Pensions 26 What consultation is happening? We are currently asking for views on the new entitlement criteria for the benefit. The consultation document and other information about the assessment criteria can be found www.dwp,gov.uk/pip www.dwp,gov.uk/pip A formal consultation on the draft Regulations starts on the 26 March and runs until the end of June. These set out the detail of how PIP will work. At a local level you can help us by telling us how you and your clients like to receive information
Department for Work and Pensions 27 Employment Support Allowance
Department for Work and Pensions 28 Employment Support Allowance Changes 12 month limit for ESA (contribution based) Makes ESA more consistent with JSA Came into effect on 30 April 2012 Estimate that 60% of those affected will be eligible for ESA (Income based)
Department for Work and Pensions 29 Benefits Cap
Department for Work and Pensions 30 Benefits Cap April 2013 the Government will introduce a cap on the total amount of benefit. it is estimated that it will be set at £500 per week for families and at £350 per week for single adult households without children 44% of households are in the Social rented sector 69% of households have 3 or more children 63% of households in London and South East Affect 750 households across Devon and Cornwall
Department for Work and Pensions 31 Benefits Cap The cap will apply to the combined income from the main out- of-work benefits (Jobseeker’s Allowance, Income Support, and Employment and Support Allowance except when the Support Component is in payment); Universal Credit (from October 2013) Housing Benefit; Child Benefit Child Tax Credit; and Other benefits such as Carer’s Allowance.
Department for Work and Pensions 32 Benefits Cap Exemptions The following households will be exempt from the cap: Those entitled to Working Tax Credit Those in receipt of: Disability Living Allowance Personal Independence Payment (from April 2013) Attendance Allowance The support component of ESA Constant Attendance Allowance Industrial Injuries Disablement Benefit War Widows and War Widowers pension Claimants who have been in employment for 52 weeks or more when they claim benefit will be exempt from the cap for up to 39 weeks
Department for Work and Pensions 33 Lone Parent Obligations
Department for Work and Pensions 34 Lone Parent Obligations Lone Parents will no longer receive Income Support solely on the grounds of being a Lone Parent This will be rolled out as follows and will extend jobseeking support to more lone parents. From 21 May 2012 for new & repeat claims those with youngest child aged 5. From 21 May 2012 existing lone parent customers with youngest child aged 6 will begin to lose their IS entitlement. From 20 August 2012 for existing IS claims based solely on being a lone parent where youngest child is 5. Informing customers by letter from 22 March. Work Focused support also available for those on IS.
Department for Work and Pensions 35 Social Justice
Department for Work and Pensions 36 The Social Justice Strategy The Social Justice Strategy launched on 13 March sets out the Government’s commitment to: support the most disadvantaged individuals and families to turn their lives around – and outline progress under this Government drive innovation in delivery: social investment, payment by results, open commissioning, local autonomy support local leaders in taking forward the principles set out in the strategy set a direction for the Parliament Dwp.email@example.com
Department for Work and Pensions 37 Social Justice Strategy: Principles Social justice is about giving individuals and families facing multiple disadvantages the support and tools they need to turn their lives around A new set of principles that inform the approach: 1. A focus on prevention and early intervention 2. Where problems do arise, a focus on recovery as the primary aim 3. Promoting work as the most sustainable route out of poverty 4. Encouraging innovation in the commissioning, funding and delivery of services 5. Recognising the role of local Government, the voluntary and community sector and grassroots delivery in offering the most targeted support 6. Empowering people and communities to take a greater responsibility for the services they use 7. Ensuring that interventions provide a fair deal for the taxpayer
Department for Work and Pensions 38 Social Justice The Government has recently published a Social Justice strategy paper “Social Justice: Transforming Lives” It aims to support individuals and families facing multiple disadvantages It focuses on tackling the root causes of problems It aims to harness the power of local and community leadership Dwp.firstname.lastname@example.org
Department for Work and Pensions 39 Social Fund Changes
Department for Work and Pensions 40 Social Fund Changes There will also be major changes to the current Social Fund with much responsibility for delivering transferring to local authorities
Department for Work and Pensions 41 Social Fund Reform The Social Fund is not closing as the regulated fund will continue payments for maternity, cold weather/winter fuel heating and funeral expenses. Universal Credit will provide a better service with payments on account, supporting many people in need of short and longer term credit facilities. Community Care Grants and Crisis Loans will be replaced by Local Welfare Provision delivered by local authorities in England and the devolved administrations in Scotland and Wales.
Department for Work and Pensions 42 Short Term Advances Short Term Advances of benefit will replace Social Fund Crisis Loan alignment payments and interim payments of benefit from April 2013 for all benefits. This will ensure that those facing immediate financial need when making a new benefit claim or following a change of circumstances continue to have access to some funds. It is likely that claimants will be required to repay a Short Term Advance over a reduced period of time, when compared to Crisis Loan alignment payments. Short Term Advances will be an advance of benefit and not a loan.
Department for Work and Pensions 43 Budgeting Loans Budgeting Loans are intended to help claimants with intermittent expenses such as needing to buy essential items like furniture, household equipment or expenses related to starting work. Once all claimants have migrated to the Universal Credit platform, Budgeting Loans will no longer be available. To retain the protection currently available to benefit claimants via the Social Fund : Budgeting Advances will replace Budgeting Loans for Universal Credit claimants from 1st April 2013. Budgeting Loans will continue for legacy benefit claimants yet to migrate to Universal Credit.
Department for Work and Pensions 44 Budgeting Loans BUDGETING LOANSBUDGETING ADVANCES Budgeting Loans can be “topped up” to the maximum so long as a certain amount has been repaid. Only one Advance at a time. No further Advances until it is repaid in full. Repaid over a period of up to 104 weeks, although often less. Repaid over a maximum period of 12 months. Is a Loan paid out of the Discretionary Social Fund. Will be an Advance of benefit in Universal Credit.
Department for Work and Pensions 45 Implementation timeline April 2013 – Community Care Grants and Crisis Loans will be abolished. Replacement local welfare provision will be implemented. Alignment payments and Interim payments will be replaced by Short Term Advances of benefit. October 2013 – the introduction of Universal Credit. Introduction of Budgeting Advances for eligible Universal Credit customers to replace Budgeting Loans. However, this will be introduced from April 2013 in Pathfinder areas. 2013 to 2017 – Budgeting Loans will remain for those receiving legacy benefits until Universal Credit is fully rolled out and all customers migrate across to Universal Credit. Budgeting Advances will replace Budgeting Loans for Pension Credit customers during this time.
Information correct at 12 March 2012 Localisation of the Social Fund Cornwall Council
Information correct at 12 March 2012 From April 2013, the Government are abolishing the current system of Discretionary Payments from the Social Fund. In their place, in England, will be a new local provision provided by Local Authorities to replace Community Care Grants and general living expense Crisis Loans. Social Fund scheme currently includes a regulated scheme made up of: Sure Start Maternity Grants Funeral Payments Cold Weather Payments Winter Fuel Payments And a discretionary scheme made up of: Community Care Grants Budgeting Loans Crisis Loans The Changes
Information correct at 12 March 2012 The Reforms Community Care Grants and Crisis Loans Community Care Grants and Crisis Loans for general living expenses (including rent in advance) will be abolished from April 2013 and replaced by new local provision. The new provision will be administered by local authorities in England and the devolved administrations in Scotland and Wales. Crisis Loan Alignment Payments From April 2013 Crisis Loan alignment payments and other Crisis Loans paid due to issues with benefit will be replaced by a new national scheme of Short Term Advances. This will be administered by the Department for Work and Pensions. Budgeting Loans Budgeting Loans will continue to be available until Universal Credit is fully rolled out. As people migrate across to Universal Credit they will have access to a new system of Budgeting Advances that will replace Budgeting Loans for Universal Credit recipients.
Information correct at 12 March 2012 Social Fund: key messages The Government supports Local Authorities to design schemes which reflect local needs and priorities. There is no expectation or desire from central government that the new service will mirror the current scheme in whole or in part. The Government believes these services can be more effectively run locally where they are linked to other support services. The Government would encourage Local Authorities to utilise existing delivery mechanism and structures where possible.
Information correct at 12 March 2012Delivery How are Cornwall Council thinking of delivering this new local provision? DWP have held a series of workshops with LA’s around the country to consider how transferred funds can be used to best effect to support the most vulnerable from April 2013. There appear to be four main design options that most LA’s are considering: Align & combine the funding to existing services & duties, Contract with new or existing external partners, A mixture of the above, Create a new service.
Information correct at 12 March 2012 Delivery Within this, four main delivery options are being considered: Cash grants, Goods instead of cash, Vouchers or coupons, Mixture of the above, Each Local Authority will be provided with indicative figures for their Programme Funding shortly via a Settlement Letter sent to their Chief Executive Officer. This funding is based on 2005/06 spend for Cornwall = circa £890K (2009/10 spend £1.1m).
David Frankcom Training & Procedure Officer (Shared Services) An overview of the Housing Benefit and Council Tax Benefit changes for 2013, & beyond.
Information correct at 12 March 2012 Summary of the changes 1.Council Tax Benefit to be replaced with a local scheme, 2.Local Housing Allowance rates to be uprated by Consumer Price Index (CPI), 3.Size restrictions will be introduced in the Social Rent Sector, 4.Household Benefit Cap,
Information correct at 12 March 2012 Local Council Tax scheme Local scheme will start on 1 April 2013, Funded by a fixed grant payment, Grant will be 10% less than current cost of Council Tax Benefit, No change to pensioners current level of award, Scheme must have regard to vulnerable groups (i.e. young children, disabled, etc, - NB; these groups will be defined by the LA), Schemes need to support work incentives,
Information correct at 12 March 2012 Council Impacts of the Council Tax scheme The Council will be consulting widely on its proposed scheme over the coming months, Customers will have around 6 months to consider the impact of the proposed changes and try to adjust their budgets accordingly, Interim scheme for 2013 in order to meet timescales, Scheme likely to evolve in future years, Forecasting demand will be difficult,
Information correct at 12 March 2012 We will be running two schemes – one for pensioners and one for working age, 10% reduction, in grant, whilst also protecting pensioners & any vulnerable groups could mean an average cut of around 20% for other customers of working age, Working age customers will have little notice once the scheme is finalised in order to adjust their budget, Council Impacts of the Council Tax scheme (continued)
Information correct at 12 March 2012 Consumer Price Index (CPI) uprating of Local Housing Allowance rates (LHA) From April 2012 the LHA rates have been frozen, From April 2013 LHA rates will be uprated each year on basis of CPI rather than by reference to local rents, From April 2013, therefore, the LHA rates will be set annually at the lower of – *The previous LHA rate increased by the CPI inflation amount based on the previous September CPI figure, or *The 30th percentile of local market rents as at the previous September.
Information correct at 12 March 2012 Impact of CPI on LHA rates Customers will need to move to cheaper accommodation or make up the difference from other sources of income, Increased demand for social housing if private sector becomes unaffordable, Increased hardship – risk of homelessness / debt, Customers reliant on Housing Benefit confined to areas of low rents,
Information correct at 12 March 2012 Size restrictions in the Social Rent Sector From April 2013 there will be size restrictions for working age Housing Benefit customers in the social rent sector, One spare bedroom – 14% reduction in rent allowed for Housing Benefit, Two or more spare bedrooms – 25% reduction in rent allowed for Housing Benefit, Change doesn’t apply to pensioners,
Information correct at 12 March 2012 Size restrictions in the Social Rent Sector (SRS) - change effect forecasts (National & Local) **the LA will be working closely with Housing and Registered Provider’s to collate the exact numbers for Cornwall**
Information correct at 12 March 2012 Impact of size restriction Higher demand for smaller properties, Higher demand on homelessness services, as eviction due to rent arrears will impact on temporary accommodation, Increase in transfer applications, Increase in Discretionary Housing Payment applications, LA will be contacting those affected by ‘under occupation’ but awaiting software from Capita. This is due by mid September and so the LA will be working with its partners to target relevant households during Sept. / Oct.
Information correct at 12 March 2012 Household Benefit Cap From April 2013 the Government will introduce a cap on the total amount of benefit, Estimated at £500 per week for couples and lone parents & £350 per week for single adult households, Local Authority initially responsible for administration as reduction will be applied to Housing Benefit first, DWP have already written to identified customers who they think will be hit by the cap & the LA will also be communicating with these people over the coming months,
Information correct at 12 March 2012 Household Benefit Cap (continued) The Government are considering: Transitional arrangements to help families hit by the cap, e.g. a fund to help with moving costs if they can no longer remain in their home, A ‘grace period’ of 39 weeks for customers who have been in work continuously for the previous 12 months, paid National Insurance contributions, and who lose their job through no fault of their own, Exemption for households placed in expensive temporary accommodation by local authority, Other exemptions, plus transitions and protections may apply,
Information correct at 12 March 2012 Impact of Household Benefit Cap In Cornwall there are approximately 150 households that will be affected by this cap, Likely to effect larger families or those with high rent, Increased demand on Discretionary Housing Payments (DHP), An online calculator is now available to use at www.direct.gov.uk/benefitcap. The helpline number is 0845 6057064www.direct.gov.uk/benefitcap
Information correct at 12 March 2012 What can Cornwall Council do to help? LA will be given more money to help through the Discretionary Housing Payment fund, a final figure will be notified at the end of the calendar year, DHP can be used to fund deposits for moves to more affordable accommodation, Only enough for short term awards to allow customers to adjust their budget, Further increase next year to help with Benefit Cap & Social Rent Size criteria,
Information correct at 12 March 2012 Contacts: Mark Ransom - Assessment Manager, Shared Services (Assessments) 01209 614222. E-Mail ;MRansom@cornwall.gov.ukMRansom@cornwall.gov.uk Housing Benefit (Assessments) Shared Services Team: 0300 1234 121. E-Mail ;email@example.com@cornwall.gov.uk Housing Advice Team: 0300 1234 161. E-Mail ;firstname.lastname@example.org
Department for Work and Pensions 67 Pensions Changes
Department for Work and Pensions 68 The Pensions Act From April 2016, women's State Pension age will rise faster than originally planned, equalising with men's at 65 by November 2018. Between December 2018 and October 2020, men and women's State Pension ages will be increased from 65 to 66. Under the current law State Pension age will already increase to: –67 between 2034 and 2036 –68 between 2044 and 2046 … but the government aims to increase the State pension age sooner!
Department for Work and Pensions 69 Single Tier Pension This will help simplify a complex, means tested system 45% of existing pensioners eligible for Pension Credit At present it will take decades to yield equal state pension outcomes for women and for low paid workers Introduce a flat rate state pension above the basic means tested level – Go Live 2016
Department for Work and Pensions 70 Auto Enrolment Around 7 million people are not currently saving enough for their retirement and many face significant barriers to starting to save Starting from October 2012, millions of workers will be enrolled into a workplace pension. Those working for the largest employers will be enrolled first. Aim is that all firms implement by 1 st April 2017. Individuals looking for information on what automatic enrolment means for them should go to www.direct.gov.uk/workplacepension www.direct.gov.uk/workplacepension There is a call centre available for those without internet access.
Department for Work and Pensions 71 The Digital Agenda "The future is bright, but it has to be digital"
Department for Work and Pensions 72 At what point are we at now? 86% of our current JSA claimants CURRENTLY USE the internet 79% of our customers have regular ACCESS to the internet 39% of our IS customers and 31% of ESA/IB customers use internet on a daily basis 21% of our customers in Southern England have used the internet TO CLAIM BENEFIT to date ~ although 71% said they would consider claiming online The percentage of companies using their websites to advertise jobs over the past 5 years has increased from 72% to 93%
Department for Work and Pensions 73 DWP - Why Digital? The world is increasingly digital JSA Online, Benefits Adviser Service Self Service enables organisations to use their staff where they add most value We need to be ready, willing and able to support our customers be job ready, stay in work and draw on a network of support
Department for Work and Pensions 74 Our Digital Service Directgov 24/7 online service £ ? Benefits adviser, estimates, ‘what if’ scenarios – already used by 3.2m + customers Digital claim process including some appointment booking – choice of access e.g. PC, smart phone Online changes e.g. address, payment method More vacancies online, digital job alerts, automated job matching Channel Shift 80% JSA related contacts digitalised by 2013
Department for Work and Pensions 75 And finally…..How we will keep you updated on future changes : DWP website: www.dwp.gov.uk;www.dwp.gov.uk Stakeholder Bulletin: www.dwp.gov.uk/adviser/dwp- stakeholder-bulletin/,www.dwp.gov.uk/adviser/dwp- stakeholder-bulletin/ And, by distribution: Southern England Group NEWS Update 8 Southern England Group NEWS Update
Department for Work and Pensions 76 Key Dates April 2012ESA (C) WRAG time-limiting May 2012Lone Parent IS Entitlement changes (New / Repeat) August 2012Lone Parent IS Entitlement changes (Existing) April 2013Benefits Cap Social Fund Reform Universal Credit pathfinder Personal Independence Payment (PIP) pathfinder June 2013PIP New Claims October 2013Reassessment of DLA claims begins April 2014Universal Credit (start transfer of existing claims) Incapacity Benefit reassessment complete