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Making homes, helping people Our commitment. Making homes, helping people Communicating Welfare Reform Our mantra… Inform Educate Support.

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Presentation on theme: "Making homes, helping people Our commitment. Making homes, helping people Communicating Welfare Reform Our mantra… Inform Educate Support."— Presentation transcript:

1 Making homes, helping people Our commitment

2 Making homes, helping people Communicating Welfare Reform Our mantra… Inform Educate Support

3 Making homes, helping people Communicating Welfare Reform New approach… Inform those unaffected by the changes as well as those affected We gave individual and household specific advice on Welfare Reform

4 Making homes, helping people Communicating Welfare Reform

5 Making homes, helping people Digital communication

6 Making homes, helping people Communicating Welfare Reform

7 Making homes, helping people Our Digital TV and You Tube offer

8 Making homes, helping people Communicating Welfare Reform

9 Making homes, helping people More help…

10 Making homes, helping people AmicusHorizon go to Parliament

11 Making homes, helping people Spreading the word…

12 Making homes, helping people CRM – reliable, accurate and real time data…

13 Making homes, helping people Measurable outcomes We’ve helped our customers by assisting them claim: Over 400 Discretionary Housing Payments Additional weekly benefit increase of over £8,000 £130k in one of lump sum payments That’s not all… Arrears beating profile despite Welfare Reform Cash collection up 1% on this time last year

14 Making homes, helping people Communication – The future… Mobile technology – 1 st Touch Digital Inclusion coordinator PCs available in office for customers Real time updates from customers

15 Making homes, helping people Communication – The future…

16 Making homes, helping people Communication – The future…

17 Making homes, helping people My landlord app

18 Making homes, helping people Digital TV

19 Making homes, helping people Achievements

20 Making homes, helping people Still to come in 2013…

21 Making homes, helping people Thanks for listening…


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