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Shiraz Durrani1 The changing world of public service Quality Leaders Project – Youth Induction session 8 January, 2004.

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Presentation on theme: "Shiraz Durrani1 The changing world of public service Quality Leaders Project – Youth Induction session 8 January, 2004."— Presentation transcript:

1 Shiraz Durrani1 The changing world of public service Quality Leaders Project – Youth Induction session 8 January, 2004

2 Shiraz Durrani2 The Local Authority Context Comprehensive Performance Assessment BV Performance Indicators Equalities Standard Legislative framework Neighbourhood Renewal Workforce development

3 Shiraz Durrani3 The Public Library Context Building Better Libraries Position Statement Comprehensive & Efficient (Standards) Framework for the Future Libraries for All (DCMS) People’s Network

4 Shiraz Durrani4 Building Better Library Services (2002) Traditional services in decline Rethink services: user’s views Challenge: why & how What do users & non-users need Staff ownership & commitment Managers accountable for resources

5 Shiraz Durrani5 Public Library Standards (2001) Guide continuous improvement Planning & accountability Link planning and performance Rigorous performance monitoring Implement BV concept

6 Shiraz Durrani6 Framework for the Future (2003) Vision for libraries Reading & informal learning Digital skills & services Seeks to tackle: o social exclusion o community identity o develop citizenship

7 Shiraz Durrani7 Changing Youth Services Government expectations Transforming Youth Work Innovation in youth work Quality develops Standards of youth provision Ethical conduct in youth work New partnerships

8 Shiraz Durrani8 Government expectations ( ) Performance measure (13-19 yrs.) Level of ‘reach’ Level of participation Participants gaining recorded outcomes Participants gaining accredited outcomes

9 Shiraz Durrani9 Transforming Youth Work (NYA, 2001) Strategic objectives The local context Involving young people Equality & diversity Quality & staff development Implementation plan

10 Shiraz Durrani10 Innovation in youth work (NYA, 2001) Innovation concerns provision and management of youth work Break new ground (knowledge & practice) Develop capacity for original ideas and action Creative achievement: add value to quality & range of work

11 Shiraz Durrani11 Quality Develops (NYA, 2001) Effective policies Youth pledge of entitlement Wide range of opportunities Comprehensive support Active citizenship & representation Meet needs and aspirations

12 Shiraz Durrani12 Standards of Youth Provision (work in progress) Safe, equipped premises Adequate opening hours Electronic information Range of curricular experiences Ensure satisfaction; promote achievement Sufficient no. of qualified staff…

13 Shiraz Durrani13 Ethical Conduct in Youth Work Ethical principles Treat young people with respect Rights to own decisions and choices Welfare and safety of young people Promotion of social justice Professional principles Need to be accountable Develop skills & competence…

14 Shiraz Durrani14 Library-Youth Service partnership in Merton Youth Library Development Officer The Youth Library Forum Trainee Youth Worker in library “Youth Space” in library Production of Merton Sense The future: music, film, drama Strategic Steering Group

15 Shiraz Durrani15 Further information CPA: Best Value: PERF4/ /Home.aspx ODPM Local Government Performance:

16 Shiraz Durrani16 Check this out National Youth Agency: eID=88833 Department of Culture, Media & Sport Resource: CILIP:


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