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Defining Marketing for the 21 st Century MARKETING MANAGEMENT KotlerKeller.

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Presentation on theme: "Defining Marketing for the 21 st Century MARKETING MANAGEMENT KotlerKeller."— Presentation transcript:

1 Defining Marketing for the 21 st Century MARKETING MANAGEMENT KotlerKeller

2 1-2 What is marketing?

3 What is Marketing? 1-3 Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.

4 1-4 What is marketing management?

5 What is Marketing Management? 1-5 Marketing management is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value.

6 Marketing Management Tasks 1-6 Developing marketing strategies Capturing marketing insights Connecting with customers Building strong brands Shaping market offerings Delivering value Communicating value Creating long-term growth

7 1-7 What is the difference between marketing and selling?

8 Selling is only the tip of the iceberg 1-8 “There will always be need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. All that should be needed is to make the product or service available.” Peter Drucker

9 What is Marketed? 1-9 Goods Services Events & Experiences Persons Places & Properties Organizations Information Ideas

10 Marketing Goods 1-10

11 Marketing Ideas: Friends Don’t Let Friends Drive Drunk This is the watch Stephen Hollingshead, Jr. was wearing when he encountered a drunk driver. Time of death 6:55 p.m. 1-11

12 Key Customer Markets 1-12 Consumer markets Business markets Global markets Nonprofit/Government markets

13 Figure 1.2 A Simple Marketing System 1-13

14 Figure 1.1 Structure of Flows in a Modern Exchange Economy 1-14

15 Company Orientations 1-15 Production SellingMarketing Product

16 Figure 1.4 The Four P’s 1-16

17 Marketing Mix and the Customer 1-17 Four P’s Product Price Place Promotion Four C’s Customer solution Customer cost Convenience Communication

18 Core Concepts 1-18 Needs, wants, and demands Target markets, positioning, segmentation Offerings and brands Value and satisfaction Marketing channels Supply chain Competition Marketing environment Marketing planning

19 What Motivates a Consumer to Take Action? 1-19 Needs - states of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty. Wants - form that a human need takes as shaped by culture and individual personality. i.e. I want a Coca-Cola. Demands - human wants backed by buying power. i.e. I have money to buy a Coca-Cola.

20 Factors Influencing Marketing Strategy 1-20

21 Marketing Debate 1-21 Does Marketing Create or Satisfy Needs?

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