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© 2007 Aastra Telecom Schweiz AG.1 Aastra Reseller; VoipNet Technologies: TriCorp XML An Aastra Customer Success Story Your Connection to the World.
© 2007 Aastra Telecom. Aastra Reseller; VoIPnet Technologies »Profile on VoIPnet; –VoIPnet is a Hosted VoIP service provider headquartered in Portland, Maine. –They use a Broadsoft; BroadWorks SIP based call control. –They market to businesses from small to large throughout New England. –They use Aastra IP telephones exclusively.
© 2007 Aastra Telecom.3 VoIPnet Technologies …. …helping solve a customer problem using Aastra XML tools »The Customer: –TriCorp is a credit unions, credit union. TriCorp sells money to credit unions all over the US. –Customers call TriCorp daily to get updated information from a live group of Agents. »The Problem: –Prior to the Aastra XML tools being put in place, customer service agents would require a PC, and would need to create multiple web searches to accommodate customer requests for rate quotes. »The Challenge: –With limited staff and customers holding in queue, the objective was to make the Agents as efficient as possible.
© 2007 Aastra Telecom.4 Using Aastra XML to get current rate quotes »How VoIPnet Technologies solved the customer problem… –VoipNet used the Aastra XML Developer tool kit to build a custom rate look up program for their customer. The application is being adapted and sold to other businesses as well. –With the Aastra XML in place, Agents had fewer key strokes to receive the same information as with the PC internet search. –New Agents do not require PCs. The Aastra IP phone provides both the voice and the rate quote information simultaneously. –The application will work on any Aastra IP Telephone
© 2007 Aastra Telecom.5 How does it work? »Customer services agents receive calls from clients needing two types of quotations from TriCorp. –Overnight Share Prices Shown in bathes of Under $500k and Over $500k. –Term Certificates Prices. A quoted both on the Term/Number of years and the Amount (shown in $100,000 - $500,000 and $500,000 to $1 million). »As the Agents talks to the client they use the preprogrammed buttons on the their Aastra IP phone to receive current rate information.
© 2007 Aastra Telecom.6 Overnight Shares Look up »From the phones main menu the Shares key is selected. »First quote; Over 5 Million Rate is selected »The rate appears
© 2007 Aastra Telecom. Term Certificates Look Up »From the phone menu Term Certificates is chosen. »Select the Quote; »2 yr $100 – $499,000 »2 yr $500 – $999,000 »5 yr $500 – $999,000
© 2007 Aastra Telecom. Summary of benefits »This unique and customized offer was developed by VoIPnet in a matter of hours. –The solution was unmatched by other competitors which helped win the sale for VoIPnet. –The application is being used within this and other vertical markets. »The use of one business tool (the Aastra IP phone) to accomplish what two devices (the old PBX telephone and a new PC) will save the customer capital costs in the future. »Remote workers can be easily set up and operate their business with just an Aastra IP phone. »The solution is a great compliment to a disaster planning environment.
© 2007 Aastra Telecom.9 »This is XML - a Tool to build unique IP Selling Opportunities. »Contact Aastra to: –Build XML applications. –Buy XML applications off the shelf from the Aastra XML community. –Use Aastra as a resource for all the above. »Download the Aastra XML developer kit today –http://www.aastratelecom.com/cps/rde/xchg/SID-3D8CCB E2/03/hs.xsl/18301.htm Working with Aastra
© 2007 Aastra Telecom.10 53i 55i 57i 57i CT 51i 9112i 9133i 480i 480i CT IP Telephones – Continuing the Tradition. »Carrier grade, Dependable, High Quality Devices SIP DECT Mobility
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