1. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."Usage Guidelines for Gartner ServicesGuiding Principles on Independence and Objectivity Dr.Jan-Martin Lowendahl VP, Research The Gartner Hype Cycle for Education Through the Nexus Lens Building the Strategic Technology Map

2. Mashware Quantum Computing Education Tablet Open Microcredentials Campus App Store Affective Computing SIS International Data Interoperability Standards BPO Open-Source SIS Student Retention CRM Citizen Developers Learning Stack Adaptive E-Textbooks Big Data Gamification MOOC Social Software Standards Wireless aaS COBIT Adaptive Learning Digital Preservation of Research Data BYOD Strategy Mobile-Learning Low-Range/ Midrange Handsets Open-Source Financials EA Frameworks Web-Based Office Productivity Suites ITIL Social Learning Platform for Education Cloud HPC/CaaS Mobile-Learning Smartphones Open-Source Middleware Suites E-Textbook Cloud Email for Staff and FacultyVirtual Environments/Virtual Worlds Emergency/Mass Notification Services Hosted Virtual Desktops Open-Source Learning Repositories SaaS Administration Applications Enterprise Architecture IT Infrastructure Utility Intellectual Property Rights and Royalties Management Software Lecture Capture and Retrieval Tools 802.11n Tablets Game Consoles as Media Hubs E-Book Readers Self-Publishing Mashups Unified Communications and Collaboration From, "Hype Cycle for Education, 2013," 25 July 2013 (G00251104)

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Hype Cycle for Education, 2013 A CIO Toolbox Innovation Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity time expectations Mashware Quantum Computing Education Tablet Open Microcredentials Campus App Store Affective Computing SIS International Data Interoperability Standards BPO Open-Source SIS Student Retention CRM Citizen Developers Learning Stack Adaptive E-Textbooks Big Data Gamification MOOC Social Software Standards Wireless aaS COBIT Adaptive Learning Digital Preservation of Research Data BYOD Strategy Mobile-Learning Low-Range/ Midrange Handsets Open-Source Financials EA Frameworks Web-Based Office Productivity Suites ITIL Social Learning Platform for Education Cloud HPC/CaaS Mobile-Learning Smartphones Open-Source Middleware Suites E-Textbook Cloud Email for Staff and FacultyVirtual Environments/Virtual Worlds Emergency/Mass Notification Services Hosted Virtual Desktops Open-Source Learning Repositories SaaS Administration Applications Enterprise Architecture IT Infrastructure Utility Intellectual Property Rights and Royalties Management Software Lecture Capture and Retrieval Tools 802.11n Unified Communications and Collaboration Tablets Game Consoles as Media Hubs E-Book Readers Self-Publishing Mashups Off the Hype Cycle: e-portfolio, User-centric IAM, Organization-centric IAM, SOA, Student Enrollment CRM, Open-Source Portals, Social Media in Education From, "Hype Cycle for Education, 2013," 25 July 2013 (G00251104) Years to mainstream adoption: More than 10 years Obsolete before plateau Less than 2 years 5 to 10 years 2 to 5 years As of July 2013

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Hype Cycle for Education, 2013 A CIO Toolbox Innovation Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity time expectations As of July 2013 Mashware Quantum Computing Education Tablet Open Microcredentials Campus App Store Affective Computing SIS International Data Interoperability Standards BPO Open-Source SIS Student Retention CRM Citizen Developers Learning Stack Adaptive E-Textbooks Big Data Gamification MOOC Social Software Standards Wireless aaS COBIT Adaptive Learning Digital Preservation of Research Data BYOD Strategy Mobile-Learning Low-Range/ Midrange Handsets Open-Source Financials EA Frameworks Web-Based Office Productivity Suites ITIL Social Learning Platform for Education Cloud HPC/CaaS Mobile-Learning Smartphones Open-Source Middleware Suites E-Textbook Cloud Email for Staff and FacultyVirtual Environments/Virtual Worlds Emergency/Mass Notification Services Hosted Virtual Desktops Open-Source Learning Repositories SaaS Administration Applications Enterprise Architecture IT Infrastructure Utility Intellectual Property Rights and Royalties Management Software Lecture Capture and Retrieval Tools 802.11n Unified Communications and Collaboration Tablets Game Consoles as Media Hubs E-Book Readers Self-Publishing Mashups The Capabilities: Digitalization Exostructure From, "Hype Cycle for Education, 2013," 25 July 2013 (G00251104) Off the Hype Cycle: e-portfolio, User-centric IAM, Organization-centric IAM, SOA, Student Enrollment CRM, Open-Source Portals, Social Media in Education

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Services Tools Continuous OpenClass Core HE LiveMocha Moodle Corporate U MS Certification 2U ContextContent Hired Hand DIY K-12 FE Fronter Statistics.com X plugjam You Are Here OpenCourseWare/ Merlot Banner MyFit McGraw-Hill Saf-T-Net NCAT Dell "cloud" International Baccalaureate Tegrity Open Tapestry Starfish Retention Kno Workday The Expanding Education Ecosystem: A World of Choice (G00228925) Perceptis Moodlerooms Blackboard Adobe Connect Facebook/ Social Carnegie Learning Apollo G Knewton Udacity Connections Education Pearson Embanet Compass The Expanding Education Ecosystem Increasing Options and Competition! UdemyKrotonStraighterLine Georgia Tech AcademicPub CivitasTexas A&M Cool Vendors in Education, 2013 (G00250361) Importance of Exostructure OERu Intel Gaining Competitive Advantage in the Education Ecosystem Requires Going Beyond Mere Infrastructure to Exostructure (G00251105)

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Higher Education "Business Model" Scenarios — Technological Decisions by Storytelling Perceived Quality Everybody's U Scale Collectively Defined Inclusive Personally Defined Exclusive All About U Me, Not U Only Us U Oxford Community College Wharton U.K. Open University Udacity Source: "Four 'Business Model' Scenarios for Higher Education: An Introduction to Strategic Planning Through Storytelling" (G00167364)

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Extreme Networking Pervasive Access Global- Class Delivery "Big" Context A Nexus of Forces

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM The Nexus and Trends in Education Social Learning Open Badges Mobile Learning “Education” Devices MOOC SaaS Admin Solutions Big Data Adaptive Learning

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Explaining the Strategic Technology Map Improves Student and Faculty Experience Improves Institutional ROI Personal Productivity Organizational Efficiency Cold Case? Corporate Green Light. Hot Spot! People's Choice. No New Ideas … "Unsocial Sociability" Immanuel Kant 1724-1804

10. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Strategic Direction and Timing: Connecting the Dots in the Education HC/STM Mashup Improves Institutional ROI Organizational Efficiency Improves Student/Faculty Experience Personal Productivity Improves … Remember "Everything Is Relative" Hype Cycle Color Key CRM, Enroll. SOA OC IAM Email LMS Web/App. Hosting FIAM Social Media E-Textbook OSS Middleware Suites "Cloud" Office Social Learning Platform Mobile Learning Smartphone Cloud Email Faculty ITIL OSS Fin. Tablet SaaS Admin App EA Lecture Capture & Retrieval Strategic Services: Digitalized Flexible Learning Service (Learning Stack Service) SIS Standards SIS Data Interoperability OSS SIS BPO CRM, Ret. Open Microcredentials Mashups E-Book Readers WaaS MOOC COBIT Learning Stack Adaptive Learning Adaptive E-Textbooks

11. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Surfing the Perfect Wave

12. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Appendix: Top Lists 11

13. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM “Business” Trends 1.Student Experience 2.Outcomes-based Learning 3.Competing for Students in a Globalized Community 4.New Business Models (Figuring out competition and sustainable funding) 5.Data-driven decisions -... -Digitalization of Education and Research Technology Trends 1.Big Data (Analytics and Adaptive learning) 2.Mobile 3.Cloud 4.Keeping pace with infrastructure/build an exostructure 5.Digital Learning Environment (Mashing up a...) -... -Digitalization of Education and Research Education top 10... (just 5 For now...)

14. CIO Agenda: Technology Focus – Top spending Ranking Based on How Many CIOs Cited Each as a Top-Three New Spending Priority for 2014 From draft of “CIO World in 2014: An Education Perspective” Global Education

15. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Educause top 10 trends, 2013 (2014 in March) 1.Access demand 2.Improving student outcomes 3.Cloud strategy 4.IT staffing models 5.Information security 6.Funding IT strategically 7.Sustainable online learning 8.IT consumerization and BYOD 9.Using IT transformatively 10.Analytics to support institutional outcome

16. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Educause Strategic Technologies for 2014 1.Business intelligence reporting dashboards 2.Mobile apps for enterprise applications 3.Mobile app development 4.Enterprise identity and access management solutions 5.Learning analytics: Course level 6.Administrative or business performance analytics 7.Unified communications and collaboration 8.802.11ac wireless networking standard 9.Virtual desktops or virtual PC applications 10.Learning analytics: Degree advising

17. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Horizon Report 2014 Fast moving trends (1-2 years) -Online, hybrid, and collaborative learning -Social media use in learning Mid-range trends (3-5 years) -The creator society -Data-driven learning and assessment Slow trends (5 years and beyond) -Agile approaches to change -Making online learning natural

18. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Horizon Report Educational Technology 2014 Time-to-Adoption Horizon: One Year or Less -Flipped Classroom -Learning Analytics Time-to-Adoption Horizon: Two to Three Years -3D Printing -Games and Gamification Time-to-Adoption Horizon: Four to Five Years -Quantified Self -Virtual Assistants

19. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM IEEE 2014 1.Mobile cloud convergence will lead to an explosion of new services. 2.Internet of Things will evolve into the Web of Things, increasing the coordination between things in the real world and their counterparts on the Web. 3.New analytics tools will emerge to handle the big data deluge and new leaders will emerge in this arena in 2014. 4.New tools and techniques will bring 3D printing power to corporations and the masses. 5.Online courses demand new technological approaches. 6.Mobile infrastructure must catch up with user needs and demands. 7.New risks and concerns about social network privacy. 8.Intelligent systems and assistive devices will advance smart healthcare. 9.Agencies will attempt to tackle e-government interoperability issues. 10.Scientific cloud computing will further change how science is done to help solve "grand challenges."

20. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM IBM 5 in 5 The classroom will learn you. The classroom of the future will give educators the tools to learn about every student, and provide students with a tailored curriculum from kindergarten to high school and on to employment. Your local store will be better than a store on the web. Your local store will use the immediacy of the store experience and proximity to customers to create experiences that cannot be replicated by online-only retail. Doctors will use your DNA to keep you well. Doctors will create individualized treatment plans for thousands of patients based on genome sequencing. The city will help you live in it. Cities will better understand in real time how to better manage billions of events occurring within their boundaries to make themselves more liveable and sustainable environments for their citizens. A digital guardian angel will protect you online. Your digital security bodyguard will act as an intelligent agent across all your devices, IDs and transactions to help determine what’s legitimate and what’s not.

21. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Recommended Gartner Research  Agenda Overview for Higher Education, 2014 (G00258317)  Hype Cycle for Education, 2013 (G00251104)  IT Market Clock for Higher Education, 2013 (G00251103)  Predicts 2014: Technology Drives Education Toward Transformation (G00258319 )  The Expanding Education Ecosystem: A World of Choice (G00228925)  The Gartner Higher Education Business Model Scenarios: Digitalization Drives Disruptive Innovation and Changes the Balance (G00247129)  Cool Vendors in Education, 2011-13  A Quick Look at the Nexus of Forces in Education (G00255220)  A Quick Look at Big Data in Education, 2012 (G00236687)  Gaining Competitive Advantage in the Education Ecosystem Requires Going Beyond Mere Infrastructure to Exostructure (G00251105)