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H OW S HOULD W E M EASURE F INANCIAL C APABILITY O UTCOMES ? Phil Carroll Financial Inclusion Officer United Welsh Housing Association.

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Presentation on theme: "H OW S HOULD W E M EASURE F INANCIAL C APABILITY O UTCOMES ? Phil Carroll Financial Inclusion Officer United Welsh Housing Association."— Presentation transcript:

1 H OW S HOULD W E M EASURE F INANCIAL C APABILITY O UTCOMES ? Phil Carroll Financial Inclusion Officer United Welsh Housing Association

2 P URPOSE OF S ESSION Establish the worth of outcome-based projects Examine different models for monitoring outcomes Gather thoughts and ideas on how we can effectively demonstrate outcomes of FC work

3 O UTCOMES VS O UTPUTS Outcome – “something that follows from an action, dispute, situation, etc.; result ; consequence ” Output – “the act of turning out; production: the quantity or amount produced” An outcome is the impact of the intervention, it gives meaning to what has been produced

4 H ARD AND S OFT O UTCOMES “Hard” Outcomes – quantitative achievement against pre-set targets, recorded once completed “Soft” Outcomes – intangible, harder to measure. Reflect changes in attitude, behaviour, confidence. Recorded as progress during a project. They are not mutually exclusive – they can be achieved in turn, or in tandem

5 W HY SO I MPORTANT ? Funding Balances the needs of different stakeholders Increased accountability Enables greater sharing of good practice Learning for future projects

6 “T HE B IGGER P ICTURE ” FC contribution towards a larger project or target Organisational or “top-down” measures Outcomes can be hard to identify – do they become outputs? Example – FC work with Cardiff hostel residents

7 “D ESCRIBE AND O BSERVE ” Statistic based Describes actions not impacts – based on assumptions Easiest to measure “30 advice surgeries were held in the last quarter” “attendance at financial education sessions increased by 20% last year”

8 “C ITIZEN -C ENTRIC ” Client focussed and defined outcomes Soft outcomes – monitoring the changes in financial capability over time The idea of “distance travelled” Can lead to wider hard outcomes See St Mungo’s Star

9 C ONSIDERATIONS Project purpose and funding Resource Client engagement level

10 O VER TO Y OU !


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