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Melissa De Andres Division of Employment and Workforce Solutions Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment.

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Presentation on theme: "Melissa De Andres Division of Employment and Workforce Solutions Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment."— Presentation transcript:

1 Melissa De Andres Division of Employment and Workforce Solutions Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment Christopher Myers, Ph.D. Division of Research and Statistics

2 DRAFT Purpose Highlight current policy and procedures Highlight current policy and procedures 1. Background 2. One-Stop Assessment and Service Requirements 3. Initial Assessment 4. Comprehensive Assessment

3 DRAFT Background Functional Alignment (TA#06-3) March 2006 Integration of WIA, Wagner-Peyser and Reemployment populations Found that over 70% of UI customers had 1 day enrollments State Policy Guidelines on Serving UI Customers (TA#06-15) Sept PY2007 Incentive/Sanction Policy (TA# ) October 2007 Development of the System Improvement Indicators Reemployment Services Implementation (Initial Schedule, Reschedule, Triage) Reduce # of Exiters Still Certifying for UI Benefits Effective Use of Assessment (TA#08-4) June 2008 Enhancement of the Triage Indicator – streamlines the triage process and expedites the first service

4 Self Serve Interest Profiler Work Importance Profiler Initial Assessment Job Search Ready ServicesCareer Development Services Job Match Services Ability Profiler JZ Metrix Learning Skills Dev. & Training ETP/TBL (service) Skills Profiler JZ Career Development Services Comprehensive Assessment 1. 1.Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment Identify an “Employment / Occupation Goal” that is available in the local labor market Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal. 1. Address Barriers to Employment 2. Establish Employment Goal 3. Objective Skills Assessment Resume Preparation Interviewing Skills Career Exploration Skills Assessment Technology Based Learning Job Search Ready Services One-Stop Workforce Investment Assessment and Service Requirements Self Services Key Service Categories Services Assessments Assessment Tools JobZone

5 Self Serve Interest Profiler Work Importance Profiler Initial Assessment Job Search Ready ServicesCareer Development Services Job Match Services Ability Profiler JZ Metrix Learning Skills Dev. & Training ETP/TBL (service) Skills Profiler JZ Career Development Services Comprehensive Assessment 1. 1.Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment Identify an “Employment / Occupation Goal” that is available in the local labor market Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal. 1. Address Barriers to Employment 2. Establish Employment Goal 3. Objective Skills Assessment Resume Preparation Interviewing Skills Career Exploration Skills Assessment Technology Based Learning Job Search Ready Services One-Stop Workforce Investment Assessment and Service Requirements Self Services Key Service Categories Services Assessments Assessment Tools JobZone

6 DRAFT One-Stop Service and Assessment Requirements Services Services Job Search Ready Services Job Search Ready Services Career Development Services Career Development Services Job Match Services Job Match Services Self-Service* Self-Service* Assessments Assessments Initial Assessment Initial Assessment Comprehensive Assessment Comprehensive Assessment

7 DRAFT Initial Assessment Process All One-Stop Customers All One-Stop Customers Except UI Work Search Exempt Claimants Except UI Work Search Exempt Claimants Quickly identify service category Quickly identify service category Job Search Ready Services Job Search Ready Services Career Development Services Career Development Services Custom Tab – OSOS Custom Tab – OSOS

8 DRAFT Initial Assessment Criteria Initial Assessment Criteria 1. Barriers to Employment and/or Employment Retention 2. Employment Goal Relevant to the local labor market outlook Relevant to the local labor market outlook 3. Occupational Knowledge, Skills and Abilities 3. Initial Assessment Process

9 2. Does the customer have an employment goal that is relevant to the local labor market? Employment Goal is Not Relevant. Employment Goal is Relevant. 3. Are the customer’s occupational knowledge, skills and abilities proficient? The customer’s occupational knowledge, skills and abilities are deficient. The customer’s occupational knowledge, skills and abilities are proficient. Job Search Ready Services 1. Does the customer have barriers to employment?Customer has barriers to employment. Customer does not have barriers to employment. Career Development Services Initial Assessment based on resume, job application, and/or barrier type information. Attachment 2: Initial Assessment Process Key Initial Assessment Service Categories Career Development Services

10 DRAFT UI Profile Score Criteria for Initial Assessment Job Search Ready Services (1-30) Job Search Ready Services (1-30) Invite for services Career Development Services (70-100) Career Development Services (70-100) Schedule for a face to face Comprehensive Assessment Profile score to determine Job Search Ready or Career Development (31-69) Profile score will not be used to determine Job Search Ready or Career Development (31-69) Schedule for a face to face Initial Assessment 3. Initial Assessment Process

11 DRAFT Initial Assessment Process

12 DRAFT Initial Assessment Process WIB_NAME Total Customers Total Exempt From Scheduling (Union, TLO, Seasonal and JS Ready) Total In Person Percentage of REOS Download to be scheduled for in person. Albany/Rensselaer/Schenectady11,4635,321 5,99952% Jefferson/Lewis3,4312,145 1,26937% Monroe8,8653,468 5,28160% Suffolk25,41011,649 13,35853% New York State332,119131, ,64559%

13 DRAFT Comprehensive Assessment On-site On-site Face to face Face to face In-depth and objective understanding of customer to address: In-depth and objective understanding of customer to address: Barriers Barriers Employment/Occupational Goal Employment/Occupational Goal Knowledge, Skills and Abilities Knowledge, Skills and Abilities

14 DRAFT Tools Tools Barriers to Employment Barriers to Employment Barriers to Employment Success Inventory BESI) Barriers to Employment Success Inventory (BESI) Structured Interview Structured Interview 4. Comprehensive Assessment

15 DRAFT Tools Tools Employment/Occupation Goal Employment/Occupation Goal Ability Profiler (JobZone) Ability Profiler (JobZone) Labor Market Labor Market NYSDOL Internet NYSDOL Internet  Employment Prospects, Employment Prospects, JobZone JobZone Labor Market Analyst Labor Market Analyst 4. Comprehensive Assessment

16 DRAFT Tools Tools Proficiency in the Occupational Knowledge, Skills and Abilities Proficiency in the Occupational Knowledge, Skills and Abilities Skills Profiler and ETP list Skills Profiler and ETP list Metrix Learning Metrix Learning 4. Comprehensive Assessment

17 DRAFT Thank you! Questions? Questions? Comments? Comments? Melissa De Andres Melissa De Andres Christopher Myers Christopher Myers


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