Internal audits On all levels –Sections –Departments –Companies Different focus –Quality management system –Environmental management system –Labour protection –Different tasks in conformity assessment A lot of resources spent
External audits The ”normal” financial Accreditation (350.000 € per year) of our activities as conformity assessment body (testing, calibration, system certification product certification, certification of personnel and inspection), notified body, technical service, NMI and CAB The municipality’s environmental office The fire brigade Certification bodies Customers GRI report
Complaints About 70 in the mother company Have tried to increase the reported complaints 5 years ago 20 The types –Prices –Delivery times –Misuse of certificates etc. Some lead to economical compensation
Customer satisfaction questionnaires 20 years history The same questionnaire in the whole SP-group Every 1-2 year 18 questions coming back 2 additional questions Mean grade 5 of 6 Action plan
Hearing Yearly Reporting to the main state sponsors Report on areas Specific projects as examples.
Advisory boards In several areas –Metrology –Car industry –Construction industry –Wood –Etc. Member clubs –SIK –GLAFO –YKI –CBI Give advise about the research strategy in the area Having yearly reports