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Aastra MX-ONE Telephony System Sales Presentation

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1 Aastra MX-ONE Telephony System Sales Presentation

2 Voice to Multimedia - Focusing on Video & Mobility
Multimedia Dimension Voice Dimension Today Aastra vision As an example of our longer term strategy and vision, we envision that today's call managers will move from being voice centric to multimedia type servers that have a focus on collaboration services rather than just voice as a service. This is very much in line with the technology drivers we saw before with personal computing devices (PC tablets, smart phones) will be the user device of choice and video will become mainstream as a form of communication. Aastra will focus their developments towards content rich services, such as web-based video conferencing and desktop sharing to make the paradigm shift from voice to video as the natural way of communicating between people. Yesterday IP PBX = Voice Communication Platform= Multimedia Call Control EN/LZT RH

3 MX-ONE – The Seamless Communications
One of the strongest communications solutions available in the market today True SIP-based convergence Unified Communication and Collaboration (UCC) Completely integrated mobility Powerful terminal portfolio Installed base in more than 100 countries More than 500 features Open standards Unique migration story Key message: MX-ONE is a powerful full-featured communication system, integrating Mobility and a complete suite of UC applications combined with an IT-based management suite. With our installed base we have a killer migration story that will keep our customer loyalty as they know they can move to the benefits of UC and mobility whenever they want at their own pace. MX-ONE Communication System Aastra MX-ONE gives companies the opportunity to buy a complete solution focused on UC and mobility. The MX-ONE offers a unified communications solution which includes: - Integrated mobility - by integrating mobile phones into the call manager with fixed mobile convergence, members of staff can enjoy the features usually provided by an office desk phone on their mobiles making them more reactive and reachable with a single number. - Productivity enhancing tools, such as presence management for more efficient call management, advanced messaging (for voice mail, fax mail and unified messaging) as well as call screening - The MX-ONE provides companies with the flexibility to build a leading edge IP solution in a cost effective and convenient manner. Employees working from home or on the move can become reachable on the same number and benefit from similar features as when they are in the office. - The MX-ONE supports standard communications protocols like SIP (Session Initiation Protocol) on both the extension and trunk line and is available with a wide variety of terminals (mobile, SIP, IP, DECT, SIP DECT, Wi-Fi for example) and applications (such as the award-winning Solidus eCare solution for contact centre). Mobility Integrated mobility with DECT, Fixed Mobile Convergence and advanced mobility solutions improves productivity and availability for employees on the move whether they are on site, in the office premises or off site. Aastra’s knowledge of fixed, mobile and corporate networks, mobile devices and application development puts us in a unique position to meet the needs of the mobile workforce. We provide the Aastra Mobile Client (AMC) for mobile phone integration with the corporate communications system as well as a full range of in-building wireless products (DECT, SIP DECT etc.). Complete contact center solutions Solidus eCare offers top shelf call centre solutions including powerful agent desktop, skills-based routing, integration towards major BRM applications (SAP, Siebel etc), real time monitoring tools, and management applications, as well as multimedia, multimodal contact centers (handling voice, video, text, s and faxes) from small to large call centers handling millions of calls. Terminals and clients – Same look an feel We offer a complete range of analogue, digital, IP/SIP and cordless handsets, mobile (AMC) and desktop (BluStar soft phone) clients, as well as end-user UC applications to suit different business users needs and individual requirements. EN/LZT RH

4 Positioning of MX-ONE Targeting large and medium market globally
300 – 500,000 users Industry independent Greenfield and replacement scenarios Migration of existing customers towards UCC and Mobility The ultimate communication solution Multimedia communication server Integrates voice, video, data… Offers increased productivity, efficiency and integration with existing business processes Designed for customers with strong need for mobility and cost control   Future proof Based on industry standards like SIP and CSTA Integration with third-party applications and presence engines Web-based single point of entry for management Partner slide EN/LZT RH

5 MX-ONE - System Overview
MX-ONE Manager Applications Terminals Contact Management (CMG) - Attendant Suite Business User portal Activity/presence management Calendar integration Meet-me conferencing Corporate social networking Attendant Solution - InAttend Contact Center (Solidus eCare) Multimedia Contact Center Suite Sophisticated skills-based routing Integration of back office staff Unified Messaging (One Box) Voice Mail, Auto Attendant Unified Messaging Suite Speech driven services Unified Fax MX-ONE Manager Provisioning (MP) MX-ONE Manager TS MX-ONE Manager Availability (MA) MX-ONE Manager System Performance (MSP) BluStar for PC LAN/WAN IP/SIP, TDM, (S)IP-DECT Fixed and wireless telephone portfolio Mobile Clients - Mobile Extension - AMC and AMC+ Aastra MX-ONE Telephony System The MX-ONE Telephony System consists of two basic components: the server and the media gateway. In the MX-ONE architecture, a server and several media gateways can be combined to form either a complete stand-alone system or used as components in a larger multi-server system.. In this release we are introducing a new media gateway (the MGU board housed in a 3U chassis called MX-ONE Lite). Aastra MX- ONE Management Suite MX-ONE offers a complete range of applications for administrators and end-users. From the users’ and an operation and maintenance point of view, MX-ONE acts as one system. Management is handled centrally in terms of operation and maintenance and the solution is based on modern principles familiar to an IT operations center. MX-ONE Manager is a complete Management Suite consisting of: MX-ONE Manager Telephony System (MTS) for configuration of system functions MX-ONE Manager Provisioning (MP) for user configuration data MX-ONE Manager Availability (MA) for system performance management MX-ONE Manager System Performance (MSP) MX-ONE Manager Provisioning handles all user and service related tasks for the entire solution from one and the same GUI. New users will be defined for all relevant applications, such as MX-ONE Manager Telephony System, OneBox, AMC and CMG. There is no need to switch between different tools when defining new users. MX-ONE Manager Provisioning integrates with the company IT department via a SOAP-based API or web-services to enable integration with existing IT management tools using standards based interfaces. Security is provided via TLS based HTTPS. Note: MX-ONE Manager Device that was a part of the MX-ONE Manager suite in the previous MX-ONE version has been phased out with MX-ONE Version 4.0. Aastra Mobile Client (AMC) With the Aastra Mobile Client (AMC) you get better leverage of your communications system investment for your mobile workforce. AMC is a mobile terminal client creating automatic access to Aastra Mobile Extension services for mobile integration to your communication system. It allows mobile users to use short number and extension dialing in combination with the Aastra Mobile Extension features, for utilizing traditional communication system services as if they were using their traditional desk phone. In addition, the AMC Dynamic Mobile Least Cost Routing (LCR) feature minimizes mobile roaming expenses by having the call setup routed through the least costly path. Unified Messaging (OneBox) OneBox Voice Mail, is a feature-rich voice messaging system supporting all the traditional voice mail features and can be expanded into a complete Unified Messaging and fax system. OneBox Voice Mail also provides auto-attendant capabilities that can be used to route incoming calls based on the called party’s preferences and activity settings without an operator. The Voice Intercept Messaging (VIM) option enables users to set their preferences and absence activities, with contextual greetings based on the user status. Inbound callers are then informed as to a user’s availability and offered options to route their call accordingly. Users can access their voice mail box using a web browser or via their mobile or office phone to listen to their messages and manage their preferences. By adding optional features, such as integration, fax and text-to-speech, OneBox is a full featured Unified Messaging application that lets users access their messages anytime, anywhere through any device. All messages - whether voice, fax or - are available through your phone of choice via text-to-speech or your computer desktop via Microsoft Outlook, Lotus Notes, Novell GroupWise or any IMAP4-compliant system. Aastra Contact Management Suite (CMG) - The Contact Management Suite (CMG) PC based attendant application offers you a wealth of tools, like advanced attendant functionality, instant messaging, corporate directories, call logs and presence profile management. - The attendant console offers efficient support through a large number of integrated functions securing high quality attendant performance. - Aastra Office Web and Quick are multi-featured applications for office users to control how incoming calls are routed, for example during a meeting. The applications also provide an on-line directory with access to colleagues’ activity or presence information. - Aastra CMG Calendar Connection. Information about co-workers whereabouts or events is automatically transferred from the calendar (e.g. Microsoft Office/Outlook, Lotus Domino/Notes and Novell/GroupWise) to the CMG, available for attendants, office users, IVR and CMG Mobile Client. - Aastra CMG Visit Management is a sophisticated visit management routine that supports hosting employee, attendant, receptionist, as well as the visitor, giving every visit a VIP treatment. It provides tools for visitor management in four steps: preparation through visitor pre-registration, welcoming and registration in the reception, internal hosting and finally reporting. All steps are integrated with the CMG system. Aastra BluStar soft phone application With Aastra BluStar users have access to the all corporate collaboration tools. Besides making and receiving calls from your PC, it also provides users with activity/presence and Instant Messaging services and full integration with back-office contact and calendar suites. It is also the interface of choice for call center agents in combination with our Solidus eCare contact center suite. Aastra Solidus eCare contact center Aastra Solidus eCare offers IP and mobility-enabled contact center solutions for enterprises of all sizes and presents full IP-based contact center capabilities. Solidus eCare comes empowered with Mobile Extension, allowing the contact-center agents access to the same functionality regardless of where they are located, i.e. at the head office premises, branch office premises, and/or at any other remote location. Analog, digital and SIP trunks Operator MX-ONE Telephony System EN/LZT RH

6 MX-ONE – Building Blocks
MX-ONE Telephony System MX-ONE Telephony Server - Aastra Server Unit – Embedded (ASU-E) (1) - Turn-key server solution, based on Dell R310 servers MX-ONE Media Gateway MX-ONE Lite (3U + MGU board) (3) - MX-ONE Classic (7U + MGU board) (4) (1) (2) (3) (4) MX-ONE Management Suite MX-ONE Manager Telephony System MX-ONE Manager Provisioning MX-ONE Manager Availability MX-ONE Manager System Performance UCC Application Suite Mobile Clients (AMC and AMC+) Unified Messaging (OneBox) Contact Management Suite (CMG) Attendant Solution (InAttend) Contact Center (Solidus eCare) Soft phone (BluStar) Hospitality Solutions The secret of MX-ONE in four parts 1. Aastra MX-ONE Telephony System The telephony engine of the communication system consists of Linux based call control software and media gateway hardware that can easily be integrated into your existing IT environment. The unique architecture allows you to cluster up to 124 servers into a single system that’s distributed over several sites and scalable for up to 500,000 IP users. 2. Aastra MX-ONE Manager The single-point-of-entry management approach integrates perfectly with today's IT management platforms and offers full control over your MX-ONE communication networks. The web-based user interface offers different authorization levels for system administrators, HR managers and even end-users. This means system administration, provisioning and performance monitoring are handled from the same place for the MX-ONE, UC applications and end-points, whether located centrally or remotely, which makes management a snap. 3. Aastra MX-ONE Applications The user-friendly Contact Management Suite (CMG) offers you a wealth of tools, such as instant messaging, corporate directories, call logs and presence profile management. CMG is integrated with Microsoft Office/Outlook, Lotus Domino/ Notes and Novell/GroupWise. CMG’s PC-based attendant is designed to help people with impaired vision. A sophisticated and modular multimedia contact center solution, Aastra Solidus eCare, integrates with existing infrastructures as well as with customer business processes and applications. Based on MX-ONE, it provides unrivaled customer service across all media, unique skills-based routing and agent desktop applications. And cost-effectiveness beyond compare. The introduction of CSTA Phase III /XML, in combination with SIP, offers existing customers better integration for Unified Communications applications. It enables them to introduce new presence engines that use interfaces based on open standards. 4. Unified Messaging (OneBox) For total control of all your messages, OneBox offers everything from basic voic to a comprehensive unified messaging and fax system. It is fully compatible with Microsoft Outlook, Lotus Notes and Novell GroupWise. The components behind the solution New Media Gateway Unit No new hardware – no real change. In the latest MX-ONE release, the new Media Gateway Unit is designed for greater redundancy and cost rationalization, partly due to a consolidation of hardware. The MGU replaces several boards and offers new functionalities. New small MX-ONE Lite foot print MGU is the key component – together with ISDN and VoIP resources – in the new 3U chassis, called MX-ONE Lite, an “all in- one box” solution for branch offices. Fewer servers result in lower costs and easier handling. EN/LZT RH

7 MX-ONE - System Capacity
PER SERVER PER SYSTEM Servers - 124 Media Gateways 15 1,860 PRIs 64 E1 or 87 T1 7,936/10,788 Users 15,000 500,000 CALL HANDLING Embedded/MX-ONE server 5 calls/sec 620 calls/sec Dell R310 * 50 calls/sec 6,200 calls/sec * 2.4 GHz Quad Core processor (Intel X86 architecture) , 6 GB RAM, 72 GB HDD Note: MX-ONE is available as Media Kit and any server can theoretically be used. This is an example of a specific high performance server that has been tested in Aastra’s labs. Example of user combinations in one server  Config SIP[1] H.323 DECT Digital Analog Mobile S0 CAS ext Total 1 15,000 2 14,000 1,000 3 13,360 640 4 12,720 5 10,160 2,560 6 5,160 5,000 7 4,840 320 8 4,200 EN/LZT RH

8 Flexibility Freedom of choice – open deployment
Centralized and distributed One system or networked system Server redundancy, HLR redundancy, network redundancy (link failover), VMware High Availability (HA), VMware Fault Tolerance (FT) “Open” standards approach Based on LINUX SUSE operating system SIP trunking, SIP applications/terminals CSTA Phase III, Web-services (SOAP), XML etc. Distributed architecture Scalability Virtually unlimited scalability 124 servers with up to 500,000 users in one single system Add call control modules to remote gateways Freedom of choice – open deployment Centralized or distributed deployment – customer has the choice depending on his particular situation. One system or networked system – also it can be one system or networked systems .. No matter single management of all and full feature transparency. Server redundancy, HLR redundancy and server bonding – there are choices on how deep a level of redundancy you need .. It’s more about understanding what is more critical to the customer and putting the right solution in place to address it. “Open” standards approach – this is obvious Based on LINUX SUSE operating system SIP trunking for integration with business trunking services that are becoming common place on the market. SIP based applications like Solidus eCare (contact center), OneBox (unified messaging), BluStar (soft phone) etc. Complete portfolio of SIP terminals with complete feature set close to the level of digital sets. CSTA Phase 3/XML for 3rd party integration with back office applications. Distributed architecture – This is a USP for MX-ONE - single numbering plan (10 digits by the way) and full feature transparency, even across national borders. Centralized applications and single point of entry for management. EN/LZT RH

9 Ease of Use – Work Wherever You Want
Complete portfolio for teleworkers Excellent voice and multimedia communications Same functionality in and out of the office Ergonomic user interfaces on all devices Move freely between fixed line, soft phone or mobile Free seating and one number concept Fast forwarding between devices Intuitive to manage and use With our system the enterprise can provide to its employees an advanced and secured corporate communications environment, on any chosen device, whether in the office or on the move. Based on the profile of the user, the enterprise can tailor make a communications solutions, including the choice of devices and different feature packages. MX-ONE supports a wide range of mobility options: - On Site mobility for users who do not have a need for enterprise communication outside the company building. Some example of functions that support this need: DECT phones BluStar for PC client Free seating Self Management (MX-ONE Manager Provisioning) - On and off site mobility for users who have a need for enterprise communication both at the office and outside the office Operator / service provider based Mobile Extension AMC and AMC+ (mobile PBX integration) - Mobility usability will ease the business communication on and off site by providing the user with tools like MX-ONE feature GUIs and voice controlled systems for business access simplicity Aastra Mobile Client (AMC) / Voice Mail (MX-ONE Messaging) / Automatic Voice attendant GUI with Enterprise services Access to PBX services (AMC, AMC+ and BluStar) Corporate directory search (AMC, AMC+, BluStar) Presence Federation (AMC+) (AMC+, BluStar) One voice mail box (AMC, AMC+ and BluStar) Back office application integration - Mobile cost control & cost reduction Mobile Least Cost Routing (AMC and AMC+) Travel SIM (AMC and AMC+) Dual mode (AMC+) VoIP over 3.5G & WiFi (AMC+) Aastra Soft phone (BluStar) - Mobile security for users that needs business secure communication on and off site VoIP TLS & SRTP (AMC+) EN/LZT RH

10 A Wise Investment One Infrastructure Enhanced Features
Common IP voice, video and data Simple web-based O&M Enhanced Features Mobility integration Presence, call routing IM and VoIP Highly Flexible Solution Flexible device options Smooth migration Flexible user-based licensing Future proof and open architecture Lower Total Cost of Ownership (TCO) Immediate savings on operational costs achieved by deploying UC features across the enterprise Save on OPEX with new HW building practice Dynamic mobile LCR gives tangible savings on roaming costs Centralized Management for reduced IT OPEX The main advantages of a smooth step by step migration strategy are: Enterprises can immediately save on operational costs by deploying a Voice, Video and Data IP infrastructure. A common infrastructure is also easy to manage via the same IT O&M tools for both voice and data applications. Moving to IP based communications and deploying UCC and mobility solutions, the enterprise open up new services, such as mobile integration and collaboration services, improving effectiveness and productivity, thus offering better customer service. Enterprises can defer a significant portion of the capital costs associated with a new communications system, such as the cost of new phones or individual user licenses for users whose primary phone remains on the legacy system. Enterprises can gain immediate benefits by deploying UCC features across the enterprise. Benefit immediately from the FMC integration with the existing communications system - enable your mobile users to have access to the same services as though they were in the office. AMC Dynamic Least Cost Routing is a big factor from the investment perspective, controlling and significantly reducing roaming cost. EN/LZT RH

11 MX-ONE – A Green Solution
Environmental-energy consumption More efficient energy usage Smaller footprint with modern HW Teleworking with UCC tools Flexible working hours increase productivity Reduction of commuting time means less energy consumption Reduction of real estate and other operational costs for employers Environmental-declared solution All products environmentally declared according to the EU and other national directives Remote maintenance Reduce Energy Cost – Optimize Power Usage The MX-ONE building practice (19”) combined with the new cost rationalized and power optimized HW opens up for significant savings in terms of foot print and power consumption. All MX-ONE building blocks, including IP terminals, are recyclable and conform to the RoHS EU directive. The MX-ONE green evolution has over the 10 past years decreased the system HW power consumption 10 times, from 9,5 KW to 0,9 KW for a 15,000 user system. A comparison made between MX-ONE and an equivalent competitor deployment shows that the difference in power consumption during a year for the 2 systems, each equipped with 1,000 IP terminals, is enough to heat up 3,5 households during the same period. So, the MX-ONE migration story provides the flexibility to change parts of the system at the customers own pace, and with every investment in new HW, the operational costs will decrease. Go green with MX-ONE! Teleworking Teleworking provides a virtual office environment for employees, wherever they are, at home or working off site. Regardless of their location, employees can continue to work seamlessly and engage with colleagues and customers. Presence management offers a better call management, VoIP and IM avoids to rely on mobile phones and their recurring costs, document sharing and video conferencing facilitate better collaboration. Teleworking enables benefits such as: reduction of commuting time, which results in saved time, reduced expenditures for fuel, car parking and maintenance, as well as reduced CO2 emissions by having fewer people on the roads. Offering flexible working hours for employers and employees which increases productivity by reducing stress, allowing fewer disruptions and providing more time with the family. - Reduction of real estate and other operation costs for employers - Enabling remote working can also contribute to company business continuity plans Remote Maintenance Remote maintenance provides a business with a centralized solution to manage, maintain and resolve faults that may occur for both voice and data. This means that problems and faults can be rectified without the need for technical staff to travel on most occasions. This reduces fuel, parking and travel costs, as well as emissions on the roads. Environmental Declared Solution Aastra is market leading when it comes to environmental friendliness. Plastic parts are free of brominates and halogenated flame retardants that constitute an ecological threat. Other terminal cords on the market use PVC. Dialog terminals use the environmental friendly polyurethane. All parts are marked for recycling. Terminals/products can be returned at end-of-life to an Aastra collection point to be almost 100% recycled ECO declared. The ECO declaration is a list of standards that have been specified by Swedish Industry as being critical to a product being environmental sound. Conformant to the EU directive RoHS, Restriction of Hazardous Substances. EN/LZT RH

12 Aastra MX-ONE 5.0 Highlights

13 Highlights in MX-ONE 5.0 Virtualization
BluStar Ecosystem – Multimedia Collaboration Native Multimedia services for SIP users Multi-device licensing for SIP users Advanced features for Aastra SIP terminals SIP DECT 3.0 Aastra AMC+ 2.0 SP1 Strong integration with 3rd party products MX-ONE Manager Provisioning (MP) and MX-ONE Manager Telephony System (MTS) enhancements MX-ONE Manager System Performance (MSP) 1.0 Fault and Alarm Management Partner slide EN/LZT RH

14 Highlights in MX-ONE 5.0 - Virtualization
06/04/2017 Highlights in MX-ONE Virtualization IT Consolidation Reduce capital costs Infrastructure savings Lower power consumption Reduced cooling requirements Decrease physical space requirements Improve the efficiency and availability of IT resources Increase Reliability More reliable failover capabilities Can achieve true ”5 nines” level of resilience IT departments are more and more looking for alternatives to reduce the total cost of ownership and increase productivity, however in the last two decades, x86 architecture based servers have increased their numbers in the IT segment. Indeed, in a traditional x86 architecture only one or few applications share the same hardware. This meant the multiplication of servers which were each dedicated to a different back office applications (Mail servers, Web servers, Databases, CRM, etc.) to ensure enough resources to handle peak traffic. In most of the cases these applications do not use all the powerful of the server hardware and as a consequence causes waste of CPU, memory, etc. Additional servers, requires more power, cooling, physical space, maintenance, etc. which raises the TCO in data centers. Virtualization software companies address such issues by offering possible ways to optimize server efficiency. For instance, this can be achieved by sharing hardware resources between virtual machines (guest machine). Some of the benefits of this strategy are listed here. There are some things to keep in mind when going for virtualization. Some examples are: Network Complexity – mainly a requirement for more complex virtualization environments to enable decoupling of management and storage traffic from live traffic networks. Hardware costs (SAN, etc..) – this is mainly required to allow things like Vmotion or high availability or fault tolerance, as the storage needs to be de-coupled form the host HW. It is a key component to simplifying maintenance of server and enabling seamless transport of virtual machines between hosts (maintenance, HA or failover, etc…) Failover costs – there are fairly expensive SW options from virtualization vendors, but an organization’s need for increased reliability justifies the cost Integrate to Information and Communication Technology (ICT) global strategy EN/LZT RH

15 Virtualization – Consolidation & Centralization
06/04/2017 Virtualization – Consolidation & Centralization Traditional communications environment Separate servers for TS Separate servers for UC applications This slide only to emphasize what was said in the previous slide, so don’t hang on this slide for long .. Basically, before virtualisation, you have different instances of the applications running on different servers. Takes up space and energy and requires a more complex maintenance process as they have to be handled individually. With virtualization in place, this situation will now change. Click VAN EN/LZT RH

16 Virtualization – Consolidation & Centralization
06/04/2017 Virtualization – Consolidation & Centralization Virtualized Communications Servers Virtualized Telephony Servers Virtualized UC Applications Server Benefits: Consolidate TS and application servers Reduce server footprint and facilitate data center management Real time apps in line with company IS/IT virtualization strategy This slide only to emphasize what was said in the previous slide Main thing to point out is that both MX-ONE Call control management and UC/UM applications are now virtualized and can reside on the same host. Reduced footrpint/energy, fits well into corporate IT strategy: e.g. Fits perfectly into the Virtualization environment just like any other application for the IT department . Business as usual. EN/LZT RH

17 Virtualization – VMware High availability option
06/04/2017 Virtualization – VMware High availability option Benefits Warm standby solution No Need for MX-ONE N+1 Redundancy Direct media calls maintained Valid for both Telephony Server and UC applications HA Cluster Telephony Servers V.5.0 guest machine running on top of VMware vSphere High Availability allows a warm standby solution, which means in the event that a physical server where the Telephony Server guest machine is running goes down, a downtime will happen due to the fact that Telephony Server guest machine needs to be initiated in another physical server. Although IP/SIP based direct media calls are maintained, during the initialization process ongoing media gateway (TDM) calls will be dropped. The VMware High Availability setup can be compared with MX-ONE Server redundancy that uses Linux High Availability (HA), In case a customer has the VMware´s HA in place, MX-ONE Telephony System will be setup as a standard system. VMware does require that the necessary SAN and network infrastructure are in place. The figure shows a standard MX-ONE Telephony System composed by four Telephony Server guest machines running on top of VMware´s HA infrastructure. Click: In case of host hardware failure or planned maintenance, the Telephony Servers guest machines running on top of the host machine are taken offline. The VMware HA mechanism will automatically initialize new instances of the same Telephony Servers guest machines in another available physical machine in the VMware´s HA cluster environment and the system is back in business. Typically, the outage is less than 2 minutes and all services are restored. Benefits to point out: This VMware option does not require any N+1 redundancy configuration in MX-ONE due to the fact that MX-ONE uses the High Availability provide by VMware. Although this example focuses on the SUSE Linux call control VMs, this also applies for Aastra’s Windows 2008 based UC/UM applications. VAN Storage (iSCSI SAN) EN/LZT RH

18 Virtualization – Fault Tolerance option
06/04/2017 Virtualization – Fault Tolerance option Benefits Hot Standby - Server memory mirrored via dedicated LAN link No down time or loss of calls / services 2 levels of back-up to offer true than ”5-nines” resilience VMware Fault Tolerance When Telephony Server guest machines are running in a VMware vSphere “Fault Tolerance” cluster, a transparent failover solution can be achieved. This means in the event that a physical server goes down, serivce is maintained and no calls will be dropped. The transparent failover is possible, according to VMware, because Fault Tolerance uses VMware vLockstep technology which guarantees the primary and secondary execute exactly the same x86 instruction sequences. Fault Tolerance requires that the hosts CPUs are compatible with vLockstep technology, including processor extensions. VMware requires that the SAN and appropriate parallel high speed network configurations are in place. Simply put, when MX-ONE Telephony Server guest machines are running in one Vmware physical host, equivalent Telephony Server guest machines are also running in parallel in a second physical host executing the same instructions. As the guest machines are synchronised, in case the primary server fails or is shutdown (for maintenance) the second machine takes over seamlessly (matter of ms) and becomes the new primary host. The figure below shows a standard MX-ONE Telephony System composed of 4 Telephony Server guest machines running on top of VMware´s FT infrastructure. Click: Therefore, when a failure in the primary server hardware happens, VMware´s FT mechanism in the secondary server will immediately notice it and it will take over starting to process pending I/O operations. The secondary machine will perform a “go live” operation and becomes the new primary. No service loss; no dropped calls. True hot standby is achieved. As part of the recovery process, after the secondary machine successfully takes over, VMware´s FT process selects a new host machine within the cluster that has available resources and creates a new secondary host machine. After that, the system is protected again in case of a new hardware failure. This secondary process takes about one minute or the time to start up the VM and re-sync the x86 memory processes. Proof point : Seeing is believing : propose them to see the Vmware FT demo we have in the demo hall during the breaks .. HA/FT Cluster VAN Very Fast Network Storage (iSCSI SAN) EN/LZT RH

19 MX-ONE 5.0 Highlights on SIP Endpoints
New SIP user licensing Possible for SIP users to have multiple devices Multimedia enabled per user 67xxi terminals have feature in parity with IP and DTS sets New SIP DECT 3.0 release offers Cat-IQ and better integration with MX-ONE AMC+ 2.0 SP1 release offers consistent user experience for mobile users EN/LZT RH

20 New Licensing Model in MX-ONE and Aastra 700
A User Centric Approach Anticipates the transition towards a full SIP A user may have up to 4 SIP devices registered to one directory number. Standard IP/SIP license for 1 device; for 2 or more, add only extra device licenses It can be any combination of SIP DECT, BluStar for PC/iPad/iPhone, BluStar 8000i, AMC, multiple 67xxi terminals, etc… Optional video license per user 1 - 4 SIP Devices 67 001 One Directory Number Aastra Multimedia Communication Platform Contact Center Contact Management Attendant Services Unified Messaging Remote Call Control Multimedia Collaboration EN/LZT RH

21 Aastra 6700i SIP Phone Feature Enhancements
Centralized MP/MTS provisioning MX-ONE based feature menus and key assignments Enhanced diversion options Group Do Not Disturb Call Park pools Shared Call Line Appearance Extra Directory Number (EDN) Pseudo ADN for SIP Intercom, etc.. Introducing the Aastra 6735i and 6737i models New members in the SIP phone portfolio with HiQ Audio Gbit Ethernet PoE switch Mid range terminals to complement the 673xi family Aastra 6735i Aastra 6737i Aastra 67xxi SIP phone feature enhancements We will introduce the phase 2 enhancements to the integration of the 67xxi phones with MX-ONE. This includes menus layout for MX-ONE features, Shared Line Appearance ( second line that can be shared among several users like ADN), bypass of PN with direct diversion options, etc... The addition of these features will allow the SIP terminal to have a similar level of features as the IP phones or DTS, which is important for the NA market. At the same time, there will be 2 new members to the 673xi series, which are mid-range Gbit ethernet PoE terminals that complete the series. Aastra’s SIP phone portfolio fully integrated with MX-ONE EN/LZT RH

22 Aastra SIP-DECT fully integrated with MX-ONE and Aastra 700
Adds the comfort of mobility to VoIP Implementing the new generation of the DECT standard, CAT-iq Enabling handsets with CD level audio New range of base stations, supporting CAT-iq, GBit Ethernet, interface for USB devices Combo base station DECT CAT-iq and Wi-Fi (IEEE a,b,g,n) No external antennas. Ideal Hotel solution New XML interface for enhanced MX-ONE integration Improved display functionality New CAT-iq DECT handset with Wideband audio codec (G.722) Superior audio quality! Family of DECT cordless handsets 610d: Low End Office version with basic features 620d: Business version with TFT colour display and Bluetooth headset interface 630d: Industrial / Care, Alerting functions, Protection Class IP 65 650c: Business version, wideband audio, TFT colour, Bluetooth 650c Convenient Cordless Telephony over IP Solutions With the third release of SIP-DECT on MX-ONE/Aastra 700 we are introducing a the next generation of DECT. CAT-iq is the enhanced version of the DECT standard that has been in the pipe for some time. The central improvement in the new generation is the ability to send and receve higher data/information with higher capacity. We have designed the wideband capability of CAT-iq into the 650c and include CD level Audio as the key benefit of the new technology. With CAT-iq audio technology and the G.722 codec the speach quality in the new Aastra 650c handset is superior to any DECT phone earlier seen on the market. Not to talk about mobiles, which cannot even match the traditional DECT audio standard. SIP-DECT 3.0 also includes a compleat range of new base stations (RFPs). The new RFPs can operate in both standard DECT mode and CAT-iq mode, thus they offer a future proof infrastructure for any type of installation. 610d 620d 630d Aastra SIP-DECT fully integrated with MX-ONE and Aastra 700 EN/LZT RH 22

23 Aastra AMC +2.0 SP1 User-Friendly Interface Seamless User Experience
Support for major Mobile OSs Contextual menus Consistent user experience based on OS behavior Seamless User Experience Mobile user access to UC collaboration capabilities Dual mode capability offers seamless handover in and out of the office What’s new with 2.0 SP1 Support for latest Mobile OS releases Support for IM & presence on all AMC+ mobile clients Simplified AMCC setup using call manager specific profiles Improvement for call cost saving when roaming between operators inside the country Activity management In-call functions Presence Instant Messaging Directory Search Modern Businesses and Enterprises require special tailored solutions, letting the door open for enhancements, extensions etc. The main focus for the company is on cost-efficiency and that the solution enhances the communication. Also security & reliability are, what enterprises are looking for. Of course always and only with the latest technologies. Customer service and satisfaction are keys for the business success. Aastra cares not only for its customers: we help businesses to enhance and optimize their customer service and satisfaction. EN/LZT RH 23

24 Openness Towards 3rd Party Integrations
MX-ONE Aastra Business Collaboration Integration with all communication devices More flexibility - easier to deploy Price competitive solutions Collaboration Communication Tools Vertical Applications Integration with 3rd Party Products Microsoft, IBM, SAP, IPC, etc. Two-pronged approach to integrate UC applications into IT systems EN/LZT RH

25 Lync Direct SIP Integration MX-ONE integration towards Microsoft Lync
Using direct SIP integration, Lync works as an independent system MX-ONE - Lync integration via the mediation server EN/LZT RH

26 Lync Direct SIP Integration MX-ONE integration towards Microsoft Lync
Aastra UVP - Media Bypass scenario TLS/SRTP Security Manadatory for MS approval EN/LZT RH

27 Lync Direct SIP Integration
Basic Call services between MX-ONE and Lync end-points over SIP trunks Anonymous user calls Caller ID on both sides Hold, Transfer, Conference, etc… Decline call Call forwarding and simultaneously ring feature Inbound and outbound calls Media bypass (a.k.a. direct media between MX-ONE and Lync clients). Encryption (TLS and STRP) is required for this functionality. Inbound call from MX-ONE user device to Lync client Outbound call from Lync client to MX-ONE user device Outbound call: Call Forward All (CFA) to another Lync client Outbound call from Lync with by-pass enabled and CFA enabled to another Lync user Outbound call: PBX CFB (Call Forward on Busy) to another Lync user Outbound call from Lync with by-pass enabled and CFB enabled to another Lync user Failover scenarios (to secondary Lync gateway)  Security (support for TLS/SRTP encryption) EN/LZT RH

28 IPPBX Direct SIP -+S Certification – MX-ONE Standsalone
MX-ONE only major IPPBX player with Direct SIP certification Only major player with IPPBX carrying “+S” label Proof point - Media Bypass scenario - TLS/SRTP Manadatory EN/LZT RH

29 BluStar Plug-in for Microsoft Lync/IBM Sametime
Customer Benefits Customer gets ”best of both worlds” Lync or Sametime for presence and collaboration Aastra for communications Plug-in handles all calls Choice of IM, voice and video Get all BluStar in-call features Hold, transfer, conference, etc.. Plug-in status reflected on Lync/Sametime presence for user No investment needed in MS Lync mediation server(s) or IBM SUT No need to change Lync/Sametime licensing or add extra servers Take advantage of existing Aastra investments Maintain communication in MX-ONE side You can either select the number via the OCS directory or the contact list or by simply keying in a number directly in the in-touch plug-in. Once the call is set-up the call status is displayed and the call control features are controlled via the plug-in toolbar GUI placed at the bottom of the OCS Office Communicator client. Lync client with plug-in EN/LZT RH

30 Aastra Presence Server Application Architecture
4/6/2017 Aastra Presence Server Application Architecture BluStar Client SIP/SIMPLE InAttend Client SIP/SIMPLE Presence Server for aggregation WebAccess Microsoft OCS Microsoft OCS 2007 R2 CWA-Server Microsoft Lync EN/LZT RH 30

31 MX-ONE 5.0 MP/MTS New Functionality
New Functionality added Support for Multiple SIP terminals Support for new Aastra Terminals and end-points 6757i/6737i, BluStar 8000i, BluStar Client PC Load share/distribution of FW download for 6700i phones Setting of HTTPS parameters for 6700i phones Support the increase number of members in Hunt and Call Pick-up Groups AD field mapping on AD Search Domains UDF mapping in AD Performance enhancements “All” selection as default in Extension list page List server number for generic extension Improved EQU pos handling Longer input fields for descriptions MP support for ELU25 EN/LZT RH

32 Manager System Performance 1.0 - System management
Manages MX-ONE Performance data Windows application for simplified measurements and analysis Compatible with MX-ONE 4.1 and 5.0 Gathers and analyses Information about: Trunks, Routes Attendants Extensions Common resources Graphical User Interface Easy to read and customize traffic information Traffic analysis of major MX-ONE components, including Radio Base Stations and IP extensions Multiple MX-ONE nodes can be managed from a single Performance Manager application Manager System Performance (MSP) provides simplified measurement and analysis of performance data from MX-ONE. It also gives the MX-ONE administrator information about the overall performance of trunks, routes, operators, individual extensions and common system resources. EN/LZT RH

33 SNMP MIBs and HP Openview Plug-in
Alarms and Fault management Enhanced SNMP Agent and MIBs for MX-ONE Handles SNMP gets/traps for fault alarm handling Status updates for server components, trunks, routes, operators, board status, etc.. Integration with management frameworks applications (HP Tivoli, etc...) Traps for MX-ONE software and HW platform status and alarm information MIB2 compliant Manager System Performance (MSP) provides simplified measurement and analysis of performance data from MX-ONE. It also gives the MX-ONE administrator information about the overall performance of trunks, routes, operators, individual extensions and common system resources. EN/LZT RH

34 Aastra Strategic Direction for Portfolio Evolution
Common Elements InAttend Attendant Applications Solidus eCare Contact Center BluStar Ecosystem Business Collaboration InAttend & Speech Attendant SIP Middleware Presence Speech Engine CTI Aastra Communication Servers Aastra’s UC and Collaboration Suite - It is all about business communication – and insist on presence Aastra’s Collaboration suite fits every business need Aastra provides a comprehensive suite of integrated Unified Communications (UC) and collaboration tools for every business need. We believe that the right mix of applications increases business productivity and improves customer business performance by evolving and supporting enterprise business processes. Aastra’s open interfaces offerings give our customers a wide range of possibilities A strategic cornerstone for Aastra is to strive to provide open solutions based on industry accepted standards for all our products. Aastra’s application portfolio is built on open standards using SIP as a key factor preventing customers from being locked into a certain environment. This openness enables our customers the choice to integrate 3rd party collaboration applications, such as Microsoft® OCS and Lync or IBM® Sametime® Unified Telephony, as a part of the total communication package. Additionally, we provide open application interfaces, such as SIP, CSTA V3 or XML. Open standards and open interfaces with mobility as an integral part allowing our customers to make self-paced migrations. Astra’s strong local presence puts the customer’s specific needs in focus Aastra applications have a truly user centric approach. All [our] applications are designed with focus on the user and for us, a customer centric approach means working with you. Our local presence together with our partners and integrators enable us to add value through our understanding of the market and the technology trends. But more importantly, it is about listening to you. By better understanding your business needs, we are in a better position to choose the right components that offer value and create Effective communications. Aastra’s UC and Collaboration Suite - It is all about business communication Aastra’s goal is to offer innovative and high quality Unified Communications applications for business users, contact center agents and attendants with the support of automated services to create process-integrated communication services. With process-integrated communications, we mean communications that not only supports the company’s processes but also becomes an integral part of them. In this way, the applications assist companies to achieve productivity gains and improve the business. KEY: Today Aastra is at the forefront of the Enterprise Communication market with many years of experience when it comes to developing advanced [leading edge] business applications. In our product portfolio, we see great opportunities to meet the market demand in coming years. Together with our very good understanding of both IP telephony platforms and collaboration tools for the corporate market, Aastra offers a comprehensive and integrated Unified Communication solution with its unique mobility solutions. We will keep on developing new products and evolve existing ones now focusing on 3 applications areas: Business Collaboration, SIP Softphone & Video, Mobile client Attendant – InAttend Contact Center We are committed to supporting our customers and the evolution of their systems and networks. 3 Focus areas There are many roles in a company that require specific competences and applications that cater to these roles. Aastra offers a comprehensive set of tools that address these different needs and are tailored to fit the various user profiles, yet flexible enough to integrate into a wide variety corporate environments. Coupled with our mobility portfolio Aastra offers a unique advantage enabling users to access their services wherever they are, through various interfaces/devices. Business Collaboration Aastra Collaboration suite provides the right mix of communication tools for your culture environment and for maximizing your business value. With Aastra Collaboration suite you always communicate at your terms with the user in focus. Mobile Client Aastra has a over ten years experience with Mobile solutions. Our mobility solutions offer you true flexibility in the daily work, whether you are in the office or on the move, in a cost-effective and efficient way. Unified Messaging Aastra Unified Messaging is an essential integrated part of the Aastra Collaboration suite and puts you in control of your communication with access to your messages anytime and anywhere. SIP Soft Phone and Video Aastra BluStar, a fully featured soft phone application, empowers your business communication. BluStar is an integral part of Aastra Collaboration suite and integrates well with external environments, such as Microsoft OCS, Microsoft Lync and IBM Sametime. Attendant The attendant is the point in the company where all your Unified Communication needs meet. Aastra Attendant is a well integrated part in the Aastra Collaboration suite and provides a broad range of functionality independently of platform. Aastra Contact Center is a highly flexible multimedia solution, which includes all you need to make your customers more satisfied and your business more efficient and cost-effective. EN/LZT RH 34

35 BluStar Takes Business Communication to the Next Level
BluStar for PC Provides the user with collaborative features directly from the desktop – voice, video and Instant Messaging Easy access from a single interface In the office or remotely outside the corporate network Integrated with user applications BluStar for iPad/iPhone On the fly video communication peer-to-peer Enabling natural communicaton for mobile users BluStar 8000i Executive voice and video device Always stand by Embedded conferencing capabilities Optimized hardware to guarantee excellent HD voice and video quality for enterprise communication needs Consistent User Experience, Simplicity, Based on Open Standards, HD Quality, Easy to Use, Smart Deployment and Management, Integrated or Independent Solution EN/LZT RH

36 UC 4 All – The collaboration client takes you to the next level
MX-ONE 5.0 Highlights – BluStar for PC The new business collaboration client A single user interface across: Voice, video, directory/contact integration, IM, desktop sharing & conferencing Means to find the right person, check the availability, collaborate using your preferred method Collaboration from anywhere on any device & consistent user experience Integration with Microsoft OCS/Lync & IBM Sametime, using plug-ins Provisioned as a multimedia end-point in MX-ONE UC 4 All – The collaboration client takes you to the next level EN/LZT RH 36

37 UC 4 All – The collaboration client takes you to the next level
Highlights Aastra BluStar for PC 2.0 PC based SIP Softphone with HD voice HD video (peer to peer) Powerful audio processing Instant Messaging LDAP integration with global directory and integration with Personal Outlook Contacts: Progressive directory search Searches with local cache Favorite list and grouping of favorite contacts Remote access via Session Border Controller (External proxy for SBC) Microsoft OCS/Lync and IBM Lotus Sametime plug-in integration Enhanced functionality with Jabra and Plantronics headset UC 4 All – The collaboration client takes you to the next level EN/LZT RH 37

38 BluStar 8000i Media Phone with MX-ONE 5.0
Operates in PBX mode Provisioned as any SIP end-point in MX-ONE Requires a video license in MX-ONE Fully featured video end-point HD voice and video device Three way video Conferencing Support for customized applications Interoperability with other end-points Works with all MX-ONE voice and video end-points Video conferencing between end-points in networked MX-ONE environment Offering true HD video conferencing, BluStar uses the latest in video and communications technology to enable a natural high quality collaboration experience. Video is the trigger to collaborative communications EN/LZT RH

39 A Tool Box for Customer Care, Entperise Communications and Analytics
Management & administration Self Service Analytics/WFO Enterprise Communications Customer Care Solidus eCare Contact Center Mobility IM, Desktop sharing By letting the core/routing of SeC control all communications of the enterprise the customer will be able to allow Communications capabilities into business processes and as a result reduce latency that exists in connecting people to people, and people to information. With the monitoring, reporting and analytics applications of SeC the customers will increase the visibility into workflows. With the integration to appointment management, scheduling (ex. calendar connection, visit etc) and selfservice (i.e.IVR/Scriptmanager and speech office etc.) applications can automate repetitive, routine tasks (such as appointment reminders, warnings, notifications and so on) to free up staff to work on other, more specialized activities. To help the customer meet compliance stipulations and servicelevel agreements we incorporate recording, archiving and scheduling applications into the solutions. Conferencing, teamspaces, contentmanagement and other collaborative tools are functionality in the Aastra Application Suite that enhances the utilization of the business process automation or as it is aslo mentioned Communications enabled business processes. Furthermore with the open integration environment of SeC with the pre-configured and for multi purposes API integration of business systems allow users the possibility to work from one single application rather than switching between them. Business Process Automation / CEBP Knowledge workers EN/LZT RH

40 Solidus eCare 8.0 – Contact Center
06/04/2017 Solidus eCare 8.0 – Contact Center Solidus eCare A highly flexible multimedia Contact Center solution Solidus eCare 8.0 A new Desktop Manager, BluStar Agent New look and feel Based on new development technology Click – Once for provisioning New integration API’s Enhanced Web callback Based on new development technology .NET Click – Once for provisioning New GUI CTI Call Control SIP soft phone Call log Chat / / SMS window BluSat Agent gives: Simplified port-matrix Easier provisioning Future proof environment EN/LZT RH

41 Take Control of Your Business Communication
Contact Management (CMG) - Busines Collaboration - A comprehensive set of enterprise tools The CMG product portfolio provides a mix of communications tools for attendants and office users, including advanced call handling, activity and availability management as well as speech services Attendant Business Users Automatic Services Administrators Communication Platform & Servers EN/LZT RH

42 Aastra InAttend 1.0 SP1 - Attendant Applications
The new Attendant Console – Aastra InAttend High quality attendant performance InAttend Attendant console offers powerful search options, calendar integration, Microsoft Lync/OCS and IBM Lotus Sametime presence integration, line state/presence/activity status as well as SMS, IM ... What’s new in InAttend SP1: SIP trunk connection with net services support Adaptations for the Chinese market Caller identification information at incoming calls Configurable favorites for the WebPanel Timezone support Functions to fill the gap between CMG NOW and InAttend A multi-featured attendant solution with advanced collaboration options EN/LZT RH 42

43 The New Attendant Solution with Advanced Collaboration Options
06/04/2017 User friendly design – defined by attendant demands and adjustable to the user’s needs Advanced queue handling Presence information from Microsoft OCS/Lync and IBM Lotus Sametime E- Calendar integration (Microsoft Exchange, Lotus Domino, Novell GroupWise) Configurable and powerful search options Possibility to integrate with Aastra CMG 7.5 suite Open standards in order to support customers’ multi-vendor environments. The Aastra InAttend offers: A future proof scalable solution based on open standards A user-friendly and flexible design adjustable to the individual attendant needs Presence information from Microsoft OCS/Lync and IBM Lotus Sametime Calendar integration (Microsoft Exchange, Lotus Domino, Novell GroupWise) Configurable and powerful search options Usage of LDAP and/or CMG directory Advanced queue handling Integration with Aastra CMG suite 7.5, which opens-up the possibility to use the complete CMG solution. The SIP based application is platform independent and the first version of InAttend supports both Aastra MX-ONE (V 4.1) and Cisco Unified Communications Manager (V 7.1) Please check the compatibility matrix for the supported call managers and the required software releases of the call managers EN/LZT RH 43

44 Unified Messaging - OneBox
Messaging Platform Telephony Interoperability MX-ONE Groupware Interoperability Microsoft Enterprise Class Applications IBM Call Processing Fax Novell Voice Messaging Mobile Desktop Other IMAP4 Unified Messaging Notification Speakers Script; Unified Messaging (OneBox) is arguably the best unified messaging platform on the market today. It offers not only great VM, UM and Unified fax services, but unparalleled integration with all systems and 3rd party PBXs. 4 parts to point out here: PBX integration with most Aastra IP PBXs and interfaces. “VIM” (message intercept) feature offering presence/activity integration with MX-ONE is unique Aastra USP with MX-ONE/MD110. Back-office UM integration with all major Groupware's (MS, IBM Lotus, Novell GroupWise), or any 3rd party MAPI4 compliant system. Full range of call control services from simple VM to complete UM and Unified Fax solutions, notification services, mobile integration, etc. Unrivaled end-user experience via series of user interfaces going from basic TUI and Web-browser to client and Text to Speech recognition technology for listening to s from your mobile. OneBox is arguably already considered the best in terms of VM /UM and Unified fax functionality today. With the additions coming with future planned releases, we have not only a great VM/UM unified fax solution, but also add a more resilient architecture, speech driven user interfaces, and back-office integration. DTMF Interface Text To Speech Interface Web Interface Desktop Interface Mobile Interface EN/LZT RH

45 Aastra 67xxi SIP Phones SIP Security (HTTPS, TLS and SRTP)
06/04/2017 Aastra 67xxi SIP Phones SIP Security (HTTPS, TLS and SRTP) Headset support (modular connector) 2 port Ethernet switch (10/100) Full-duplex speakerphone for hands-free Inline power support (based on 802.3af standard) Integrated Web server ► Aastra 6730i ► Aastra 6731i ► Aastra 6739i 67xxi usability improvements and corporate directory search There are improvements needed to the usability of the 67Xxi phones with MX-ONE based on priorities set by the 67Xxi usability task force. Focus will be on the following services for SP2: - Menu based MX-ONE services on 67xxi - Auto-labeling of 67XXi soft-keys - Corporate Directory Search for 67xxi with CMG XML based - Rolling status on 67xxi displays - Single button logon/logoff with Menu prompts - SIP end point for CMG now (See ACS integration) - 67xxi device authentication - There is a general requirement for a call waiting tone for all Aastra IP/SIP phones. MX-ONE shall send out an order with playing call  waiting tone instead of ring signal towards Aastra 67xxi terminals. ► Aastra 6751i ► Aastra 6753i ► Aastra 6755i ► Aastra 6757i EN/LZT RH 45

46 06/04/2017 Aastra 74xxip IP Phones My Dialog Contacts – End-user application for merging MS Office Outlook contacts to the Personal Contacts in the phone IP Phone Administrator, phone management functionality integrated in to system management applications Integrated web server for central, remote and local support High quality voice including G.722 wideband codec Distinct blue LEDs for function keys and speed dial keys Volume control (combined for handset, headset, loudspeaker, ring tone) Equipped with hearing aid support and acoustic shock protection ► Aastra 7433ip ► Aastra 7434ip The phones comply with ROHS and WEEE directives Aastra terminals are lead-free and high-quality polyurethane cords, free from PVC The terminals follow EU and international proposed directives and standards regarding restricted substances Material and chemical content of components and articles are continuously being monitored and declared into the Aastra environmental material database Low energy and low waste process in production Ultrasonic welding reduces screws and glue and at the same time provide a more solid and well protected structure of handsets and phones. Low power consumption during use and in stand-by mode Power-off button (Aastra 7434ip and 7444ip versions) ► Aastra 7444ip ► Aastra 7446ip EN/LZT RH 46

47 Aastra 7100a Analog Terminals
Wall mountable Hearing-aid compatible Adjustable console base Exchangeable handset and cord Adjustable ring volume and tone In-line power supply (powered by the extension line) ► Aastra 7106a ► Aastra 7147a ► Aastra 7187a EN/LZT RH

48 Aastra DECT Terminals New DECT 4x3 series of ruggedized phones DT413
Excellent performer at any workplace Designed to withstand dirt, water and falls on hard surfaces Robust with large sturdy keys and a clear display DT423 For workplaces where a high level of security is required When emergency situations are part of the business Personal alarm and man-down/no-movement alarm DT433 For use in potentially hazardous environments Personal alarms and man-down/no-movement alarms Complies with the ATEX 94/9/EC directive ► DT413 ► DT423 ► DT433 New phone in DECT DT390/DT69x series Customizable ring signals for special attention Alarm button on top of the phone Acoustic Location Signaling (ALS) Automatic call after alarm is sent Location information in conjunction with alarms ► DT692 EN/LZT RH

49 A Complete Portfolio to Fit All User Profiles
06/04/2017 A Complete Portfolio to Fit All User Profiles End user experience Customer care IT & Admin EN/LZT RH

50 Key Strengths and Differentiators
Openness TCO Standards based interface (SIP, CSTA, XML, …) Standard management APIs for easy IT integration Native support for protocols and interfaces Successfully certified with SIP service providers & operators Certified with Microsoft & IBM Best migration capability Low power consumption Web Management, single point of administration Advanced solution based LCR Best of Breed suite of productivity tools Flexibility And Usability Mobility Native Mobile Extension for true FMC Mobile Extension access over SIP trunk or MDA (ISDN link) Fully integrated support for DECT, WLAN and Mobile terminals Free seating/Hot Desking on any type of terminal Solidus eCare Contact Center agents using mobile clients Scalability - up to more than 100K users Complete Collaboration suite for efficiency and productivity Connectivity to virtually any type of terminal and trunk Deployment options EN/LZT RH

51 Strong Position in the Market Place 60 000+ Customers Globally

52 The Carlsberg Group Solution Key Benefits Denmark Retail and Wholesale
Aastra MX-ONE® Solidus eCare® Multi Media Contact Center Unified Communications Suite integrating Microsoft® OCS and SAP ERP 40% mobile extensions Managed services Key Benefits Improved productivity and flexibility by tailoring the number of users and the features available to individual employees Market leading UC technology bundled with a high level of service Highly scalable with efficiencies from hosting servers in one country while using that elsewhere Aastra’s Solidus eCare® Contact Center and Unified Communications Suite to manage telecoms operations across the business Future-proof mobility solution Customer Profile Danish brewing company 4th largest in the world 45,000 employees Products sold in more than 150 markets EN/LZT RH

53 Large University in California
United States Education and Research Solution Aastra MX-ONE® TSE (Telephony Server) 3.2 Capacity 12,000 ports 46 LIMs Distributed architecture with multiple LIMs located in several geographical locations Key Benefits Shared data and telecom network provides economies of scale Improved back-up power life from minutes to 10-24 hours by utilizing DC power plants in lieu of UPS units No re-training needed for end users – they didn’t even realize a major upgrade had happened Data network to link remote sites, eliminating dedicated circuits used only for voice Customer Profile 9,500 extensions 525 trunks 22 sites 72 channels to voice mail system 10 ACD groups with 72 ACD agents EN/LZT RH

54 MX-ONE 5.0 Solutions Summary
06/04/2017 MX-ONE 5.0 Solutions Summary Enterprise communications in the cloud Infrastructure Consolidation and Centralization – IT focus today Enhanced resilience and security in the cloud Virtualization – cloud enabler while maintaining business continuity and user experience. BluStar Ecosystem – Multimedia Collaboration Aastra developments are addressing market trends Aastra strategic direction for portfolio evolution “BluStar” a common interface for consistent User Experience Native SIP enhancements Native Multimedia services for SIP users (Video and IM) Integration of BluStar Ecosystem Multi-device licensing for SIP users Focus on advanced features for Aastra SIP terminals Strong integration with 3rd party products IT & System Management What’s new with Manager Provisioning Manager System Performance SNMP fault and alarms management EN/LZT RH

55 Thank you EN/LZT RH

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