What does ‘quality’ mean? ‘Quality is the customers' perception of the value of the suppliers' work output’ ‘Quality is doing the right things right and is uniquely defined by each individual’ ‘Peace of Mind’ ‘Performance excellence as viewed by all stakeholders’
Identifying quality; what does ‘good’ look like? Primary Authority Awards 2014 Case studies showcasing best practice Stakeholder endorsements and compliments Data capture
Supporting Quality Understanding ‘what good looks like’ Local authority expertise BRDO supporting local authority approaches to ‘good’ Use existing contacts and networks Ensure tools are fit for purpose Ensure businesses can identify appropriate partners Self-assessment
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