Presentation on theme: "You’re in Demand Administrative Professionals Making Waves — Creating Opportunities! WBEA/CBEA 2012 Regional Conference Fairmont Hotel Newport Beach, CA."— Presentation transcript:
You’re in Demand Administrative Professionals Making Waves — Creating Opportunities! WBEA/CBEA 2012 Regional Conference Fairmont Hotel Newport Beach, CA Saturday, February 18, 2012
Donna Anderson, CAP-OM Solano Community College Fairfield, California
Office Technology Administrative Assistant Legal Specialist Medical Office Specialist Medical Transcription Specialist Certificate of Achievement, 31.5—33 units Associate in Science Degree, 60 units Job-Direct Certificates, 9.5—14.5 units Medical Front Office Clerk, 34 units pages
Medical Front Office Certificate Program
Medical Front Office Certificate Courses
Why? Transition to college life Small, structured groups Fewer options Clearer pathway Learning community Take several courses together Include time management and study skills Raising success rates
SCC Career Education Fair 65 Years of Building Careers Sunday, May 1 st, 10:00am-3:00pm 2 nd Annual Career Education Fair Sunday, May 6th, 10:00am-3:00pm
Career Fair Form
Theresa Savarese San Diego City College San Diego, California
What Professionals Are Saying Soft skills: employers make sure your personality “fits” the job description—how you handle people and situations — SoftSkills Training (Jim Stedt) Be “in sync” with the executive: know how they think and how to make them look good — City Heights Assistant Director (Sylvia Smith) Ability to use current technology and how to adapt quickly to changing circumstances — College President Executive Assistant (Erin Flanagan)
Administrative Office Management Three-Year BESAC Mini-Grant Work Administrative Office Professional Bilingual Office Professional Customer Service Skills and Ethics Legal Office Management Medical Records / Medical Management Records Information Management Speech Recognition Virtual Office Management BESAC homepage —
Administrative Office Professional Administrative Office Professional Professional Assistant Virtual Office Professional Virtual Office Professional Accounting Professional Accounting Professional Sales, etc. Administrative Office Professional Administrative Office Professional Records Information Management Professional Records Information Management Professional Records Information Management Professional Records Information Management Professional Bilingual Office Professional Legal Office Management Customer Service Skills and Ethics Medical Office Professional Medical Office Professional Medical Records Medical Management Electronic Records Speech Recognition A DMINISTRATIVE O FFICE M ANAGEMENT
Certificates of Performance
Certificates of Achievement and Associate in Science Degrees
What’s Next at San Diego City College Virtual Assistant Program (both certificate and degree) Take existing programs from across state and BESAC curriculum as models Work with local VA professional(s) for industry input Will be online within the year to open in a new building!
Peg Saragina Santa Rosa Junior College Santa Rosa, California
An Integrated Approach to Training the 21 st Century Workforce Soft Skills TechnologyGlobalization
Soft Skills SCANS workplace know-how (pub. 1993) wdr.doleta.gov/SCANS/teaching/teaching.pdf wdr.doleta.gov/SCANS/teaching/teaching.pdf Communication skills Teamwork Creativity/innovation Responsibility Problem solving Self-management Integrity and work ethics Partnership for 21 st century skills (pub. 2009) Partnership for 21 st century skills (pub. 2009) Soft Skills
Technology Technology Microsoft Office and standard software Information literacy Web 2.0 (cloud computing) Social media — various online technology tools; communication via the internet to share info and resources Digital devices
Globalization Globalization Inter-cultural communication Cultural values and norms Business culture and practices Travel arrangements Hosting international visitors Geography, holidays, etc.
Use of Student Teams Games, coaching, training Mini-lessons as needed, applicable to current issue Tuckman’s model of stages of team development (forming, storming, norming, performing) Communication textbook Team meetings with agendas and minutes/notes Roles: facilitator, recorder, and timekeeper Monthly evaluations of each team member Use technology (laptops, pulse pens, social media, etc.)
An Integrated Approach to Training the 21 st Century Workforce Soft Skills TechnologyGlobalization
Nancy Noe Linn-Benton Community College Albany, Oregon
Oregon’s Administrative Office Professional (AOP) Statewide Consortium
Why a State-Wide Program? Industry needs Industry driven content Skilled labor market need Diverse skills needed Consistent quality
Why a State-Wide Program? Student needs Transferability Articulation High school through to university Career pathways
Beginning Steps Sponsoring college(s) contact state educational representative to determine required procedures Identify participating colleges Form consortium Create Web site for consortium communication
Consortium Member Responsibilities Identify sponsoring college(s) Identify “Leads” for coordinating business“Leads” Create bylaws that govern consortium Bylaws (template) Bylaws (template) Members get approval to serve as official representative of each college; submit request to participate to consortium/state
Consortium Member Responsibilities Identify standardized Skill Setsstandardized Skill Sets Oregon Skill Sets Oregon Skill Sets Align course content with Skill Sets (70%) Align course content with Skill Sets Generate list of core courses Negotiate additional courses that may be substituted Solicit industry input and approval through the formation of a state-wide advisory board Finalize list of courses for state-wide degree
Process of Approval Submit labor market supply and demand worksheet (LMI worksheet form) Sponsoring college submits notice of intent (form) Sponsoring college submits application (form)
Dolores Blanton, CAP-OM Chaffey College Rancho Cucamonga, California
You’re in Demand — Administrative Professionals How to Enhance Your Administrative Career Through Certification
Administrative Assistants Need To Commit to Skill Development Essential to actively pursue continuing education opportunities OfficePro 2012 Enhance written and verbal communication skills Keep technology skills up-to-date International Association of Administrative Professionals (IAAP) ®
Professional Certification Why certify? Increase your skills and knowledge Job advancement Earn a higher salary Raise your professional self-esteem Possible college credit
Professional Certification Achieving certification through IAAP — internationally-recognized standard of excellence Certification Programs: In 1951 — originally known as the Certified Professional Secretary (CPS) ® Certification In 2001 — added the Certified Administrative Professional (CAP) ® component In November 2011 — IAAP went from a two rating system to a one rating system, with areas of specialty The base rating is the CAP Two specialties: Organizational Management (OM) Technology Application Specialty (TA)
Chaffey College Testing site approved in 2008 Study review courses College credit Industry challenge
How Do I Certify? You can checkout the IAAP website: or Call , ext. 2225, Contact: Dolores Blanton,
Sydney Alexander, CAP-OM Executive Assistant Marsh Risk & Insurance Services Newport Beach, California
State of the Profession Companies realize they must hire critical administrative personnel Technology advancements will have the most significant impact on the way they do business Office support professionals play a pivotal role in helping business attract and retain clients Office support professionals play a pivotal role in helping companies control costs and reduce spending Administrative professionals are increasingly assuming responsibilities once reserved for managerial and professional staff Employers look for flexible, resourceful, and committed candidates who can adapt quickly to the corporate culture
Hiring Forecast Administrative professional occupation ranks among those with largest number of job openings 65% of HR managers say it’s difficult to locate skilled administrative professionals 63% of HR managers are concerned about losing their best support personnel Strong growth foreseen in the healthcare industry Opportunities are best for candidates with extensive technical skills
Hiring Forecast Salaries trend upward Average increase in U.S. expected to be 3.4% In-demand positions may exceed average Senior Executive Assistant +4.5% ($44,250—$60,000) Executive Assistant +4.4% ($37,750—$50,750) Senior Administrative Assistant +4.4% ($34,500—$43,000) Administrative Assistant +4% ($27,750—$36,750) Entry-level Administrative Assistant +4.2% ($24,750—$30,500) Office Clerk +3.2% ($21,000—$27,250) Receptionist +3.5% ($21,750—$29,500)
Hiring Forecast Employers pay higher wages for Expert multilingual abilities Up to 10% Certified Administrative Professional (CAP) designation Up to 6% Microsoft Office Specialist (MOS) certification Up to 8% C-level support 10% +
Employer Recruiting Checklist Soft skills Flexibility Higher volume of projects Learn / take on new responsibilities Adapt quickly to changing demands Communication skills Interface with a broad spectrum of stakeholders Multi-generational Multi-cultural Greater emphasis on writing abilities Use of traditional and social media
Employer Recruiting Checklist Technical expertise Word, Excel, PowerPoint, Outlook SharePoint Database management Access, FileMaker Pro Raiser’s Edge (nonprofit management) SAP (Enterprise Resource Planning) Social media Facebook, Twitter, LinkedIn
Administrative Professionals Organizations and Other Services Contact Information Legal Secretaries International Inc. 2302 Fannin Street, Suite 500 Houston, TX Web address: Sponsors the Certified Legal Secretary Specialist (CL§), certifications and testing. AEAP (The Association of Executive and Administrative Professionals) 900 South Washington Street, Suite G-13 Falls Church, VA Web address:
Administrative Professionals Organizations and Other Services Contact Information IVAA (International Virtual Assistants Association) 2360 Corporate Circle, Suite 400 Henderson, NV Web address: AHDI (Association for Healthcare Documentation Integrity, formerly American Association of Medical Transcription) 4230 Kiernan Avenue, Suite 130 Modesto, CA (toll free); Web address: Sponsors the Registered Medical Transcriptionist (RMT) and Certified Medical Transcriptionist (CMT) certifications and testing. Recredentialing required every 3 years.
Administrative Professionals Organizations and Other Services Contact Information OfficeTeam (a division of Robert Half International) Web address: World’s leading staffing service specializing in the placement of highly skilled office and administrative support professionals. Robert Half International Web address: World’s first and largest staffing firm with divisions specializing in the fields of: accounting and finance; administrative support; technology professionals; attorneys, paralegals, and legal support personnel; and creative, advertising, marketing, and web design professionals.
Administrative Professionals Organizations and Other Services Contact Information Triad Consulting PO Box 930 Traverse City, MI Web address: Microcomputer solutions provider with a special focus on education. Google Education Website A newly-improved website, which is a one-stop-shop for Google in Education: A booklet, "Google in Education: A New and Open World for Learning,” which describes how people are using Google’s education resources:
Are Administrative Assistants In Demand?
Thank You! Questions?Comments?
Nancy Noe Linn-Benton Community College Albany, Oregon Dolores Blanton, CAP-OM Chaffey College Rancho Cucamonga, California dwww.chaffey.eu dwww.chaffey.eu Sydney Alexander, CAP-OM Marsh Risk & Insurance Services Newport Beach, California Donna Anderson, CAP-OM Solano Community College Fairfield, California Theresa Savarese San Diego City College San Diego, California Peg Saragina Santa Rosa Junior College Santa Rosa, California Presenter Information Special thanks to Patricia Pugnier, Instructional Assistant at San Diego City College, for designing this PowerPoint presentation.