Presentation is loading. Please wait.

Presentation is loading. Please wait.

CBODN Enrique J. Zaldivar

Similar presentations


Presentation on theme: "CBODN Enrique J. Zaldivar"— Presentation transcript:

1 CBODN 2010 - Enrique J. Zaldivar
Global OD: From Diversity to Multicultural Competency Global OD: From Diversity to Multicultural Competency Enrique J. Zaldivar © Copyright Inspired-Inc. All Rights Reserved.

2 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
Introductions . . . (a “high-context culture” thing to do) Please, introduce yourself by stating: Your name; The culture(s) you’d claim belonging to; and Why are you here today? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

3 A conversation from three PERSPECTIVES . . .
CBODN Enrique J. Zaldivar Global OD: From Diversity to Multicultural Competency A conversation from three PERSPECTIVES . . . Multi-national perspective Multi-cultural perspective, in the U.S. Organizational perspective (even when operating in a seemingly homogeneous environment) © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010 © Copyright Inspired-Inc. All Rights Reserved.

4 Imaginary Line Exercise
Please, stand up on a place in the line that you feel best reflects your own competence about performing effectively and successfully in a multicultural/multinational environment. © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

5 Making the case for: Multicultural Competency
Why should we care about increasing our own multicultural competence? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

6 Global OD: From Diversity to Multicultural Competency
中國 Zhōngguó © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

7 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
THE WORLD © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

8 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
REALLY ? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

9 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
THE WORLD ? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

10 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
THE WORLD ? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

11 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
THE WORLD ? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

12 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
THE WORLD ? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

13 We need a volunteer to: Please, draw a fish . . .
© Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

14 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
A passage from James Morier’s “The Adventures of Hajji Baba of Ispahan.” © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

15 Why should we care about increasing our own multicultural competence?
Small group exercise . . . Why should we care about increasing our own multicultural competence? (in other words) Why is it important to become even more competent than we already are at performing more effectively and successfully when working: Multi-nationally (abroad); Multi-culturally (in the US); or Organizationally (mindful of organizational cultures)? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

16 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
Purpose . . . Tap into your own skills and diversity awareness to take it a step forward and develop your skill at performing more effectively/successfully in multi- cultural/-national environments and, hopefully, also develop a life-long curiosity. Increase your awareness of how your everyday thoughts and actions exist within a cultural context; the cultural dimension that inevitably informs our own Use of Self. Place our own cultures into a meta-cultural context, to better understand the inherent biases we all bring to our human interactions, by introducing frameworks that improve our awareness, understanding and effectiveness of diversity & cultural competency. Develop your confidence and commitment to apply these understandings and skills regularly, on your daily life, as well as on your own professional practices. © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

17 Uniqueness in Mental Programming
HUMAN NATURE Universal Inherited CULTURE Cultural context Learned PERSONALITY Innate Inherited & learned © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

18 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
A model of culture . . . At the core: Basic assumptions about existence In the middle: - Norms (laws & social control); - Values (shared ideals) The outer layer: practices: - Rituals; - Heroes; - Symbols; - Products (artifacts); - Services (styles) © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

19 Culture clash . . .  Practices/Behaviors  Norms & Values
Basic Existential Assumptions © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

20 Normal (healthy) response to stress . . .
CBODN Enrique J. Zaldivar Global OD: From Diversity to Multicultural Competency Normal (healthy) response to stress . . . Biological responses to stress (hijacked amygdala): Fight Flee Freeze Appease If a bio-reaction stops you … Notice your reaction Take a deep breath; relax your eyes and knees Ask yourself: What just happened? What conversation blocker is causing my reaction? What is important right now? © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010 © Copyright Inspired-Inc. All Rights Reserved.

21 National (background) / Nationality Regional / Ethnic / Linguistic
LAYERS OF CULTURE (SELF-REFLECTION EXERCISE) DIMENSIONS OF NATIONAL CULTURES National (background) / Nationality Regional / Ethnic / Linguistic Racial (ancestral) Generational / Age Gender / Sexual orientation Educational / Religious Mental (IQ, EQ) & physical abilities Organizational: field & hierarchy Social issues Social class (let’s use annual income): Poor (<30K); MCL (60); MCM (120); MCH (250); UC (1M); Rich (>1M) Relationship with authority (social inequality) Relationship between ind. & group Concepts of masculinity & femininity Ways of dealing with uncertainty and ambiguity (related to control of aggression / expression of emotions) Long-term vs. short-term orientation © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

22 Dimensions of societal cultural diversity
Relationships amongst people: Individualism vs. Collectivism - Group – Individual Inequality vs. Equality - Power distance Neutral vs. Affective - Masculinity – Femininity Specific vs. Diffuse - Uncertainty avoidance (losing face) Universalism vs. Particularism - Relationships – rules Achievement vs. Ascription - How we accord status Attitudes about time: Past vs. Present vs. Future - Long-term – short-term orientation Monochronic vs. Polychronic - How we define & manage time Attitudes about the environment: From within vs. From the outside - How we relate to nature © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

23 To Be To Do CULTURAL DIMENSION Abstractive (heterogeneous)
Low Cultural Context High Cultural Context To Do To Be CULTURAL DIMENSION Abstractive (heterogeneous) CHARACTERISTIC CULTURE Associative (homogeneous) Individualistic (earned status) SOCIAL STRUCTURE Collective (ascribed status) Objective (control of nature) PHISOLOPHIC OUTLOOK Subjective (harmony w/nature) Need for achievement (masculine) PSYCHOLOGIC FOCUS Need for affiliation (feminine) Analytic (realm of prose) THOUGHT PATTERNS Relational (realm of poetry) Future orientation (mono-chronic) (non-sensual) PERCEPTION Past/present orientation (poly-chronic) (sensual) Competition / aloof (written/electr.) (impersonal) INTERACTION Cooperation / involved (face-to-face) (personal) It’s all about DOING (independence) BASIC VALUES It’s all about BEING (interdependence/dependence) Adapted from G. Weaver, 1998 b/ © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

24 Exercise: In small groups: Which organization is normal?
I) An organization is a system designed to perform functions and tasks in an efficient way. People are hired to perform these functions with the help of machines and other equipment. They are paid for the tasks they perform. II) An organization is a group of people working together. They have social relations with other people and with the organization. The functioning is dependent on these relations. “Culture still seems like a luxury item to most managers, a dish on the side.” – F. Trompenaars © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

25 Which organization is normal?
Organizations are primarily perceived as systems in: USA Netherlands Saudi Arabia Hungary Uruguay Poland Russia Czech Republic Bulgaria Organizations are primarily perceived as social groups in: Portugal Thailand Venezuela Japan Greece France India Brazil Philippines © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

26 Basis of organizational cultural diversity (a way to organize cultures in organizations)
Relationships between employees & their organizations: Attitudes about authority; Views about the organization’s destiny, purpose & goals. equality vs hierarchy  task vs people orientations Family - Hierarchical & people oriented (person focused) Pyramidal - Hierarchical & task oriented (role focused) Objective - Egalitarian & task oriented (project focused) Existential - Egalitarian & people oriented (fulfillment focused) © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

27 National patterns of organizational culture
Existential Organization Objective Organization Family Organization Pyramidal Organization Adapted from F. Trompenaars, 1998 a/ © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

28 So . . . What to do about all this?
© Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

29 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
“The test of a first rate intelligence is the ability to hold two opposed ideas in the mind, at the same time, and still retain the ability to function.” - F. Scott Fitzgerald © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

30 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
Levels of Identity . . . Mono-cultural Bicultural Identity Multicultural Identity Transcultural Identity The key to transcend from the current multicultural reality, and our own mono-, bi-, or multi-cultural identity, to . . . © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

31 Multicultural reality?
© Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

32 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
Levels of Identity . . . Mono-cultural Bicultural Identity Multicultural Identity Transcultural Identity The key to transcend from the current multicultural reality, and our own mono-, bi-, or multi-cultural identity, to . . . a truly Transcultural Identity lies in our capacity to develop our Multicultural Competence. © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

33 Developing our own Multicultural Competency
REQUIRES: Self-awareness of our own cultural peculiarities Awareness of cultural differences Respecting cultural differences Leveraging cultural differences (the power of diversity) © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

34 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
In conclusion . . . Building on our own skills, and diversity awareness, let’s take it a step further by increasing our multicultural competency; Assessing and increasing our own level of cultural self-awareness, the cultural dimension that inevitably informs our own Use of Self, increases our efficacy in today’s world; Placing our own culture into a meta-cultural context, inevitably helps us understand the inherent biases we all bring to our human interactions; Trying to become competent in the culture of another individual by simply learning the “tricks” for how to behave in that culture, without doing the inner work about understanding our own culture, is a fallacy; and Increasing our sensitivity to the differences within each client system and between different client systems increases our professional effectiveness. © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

35 © Copyright 2010. E. J. Zaldivar, Inspired-Inc. All Rights Reserved.
Bibliography Earley, P. Christopher & Ang, Soon. Cultural Intelligence: Individual Interactions Across Cultures. Stanford U. Press, Stanford, CA, 2003. Hall, Edward T. Beyond Culture. Doubleday, New York,1976. Hofstede, Geert & Gert Jan. Cultures and Organizations: Software of the Mind. McGraw Hill, New York, 2005. House, Robert J. et. al. Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies. Sage, New York, 2004. Trompenaars, Fons. Riding the Waves of Culture: Understanding Diversity in Global Business. 2nd ed. McGraw Hill, New York, 1998. Weaver, Gary R. Culture, Communication and Conflict: Readings in Intercultural Relations; 2nd edition. Simon & Schuster, Needham Heights, MA, 1998. Zaldivar, Suzanne M. Change in Afghanistan: Contrasting Values and What is Essential about OD. OD Journal, 2010. Zaldivar, Suzanne M. International Development through OD — My Experience in Afghanistan. OD Practitioner, 2008. © Copyright E. J. Zaldivar, Inspired-Inc. All Rights Reserved. CBODN 2010

36 Global OD: From Diversity to Multicultural Competency Enrique J
Global OD: From Diversity to Multicultural Competency Enrique J. Zaldivar


Download ppt "CBODN Enrique J. Zaldivar"

Similar presentations


Ads by Google