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This document contains Booz Allen Hamilton Inc. Proprietary and Confidential Business Information. It is for internal use only. 0 DRAFT United Nations.

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Presentation on theme: "This document contains Booz Allen Hamilton Inc. Proprietary and Confidential Business Information. It is for internal use only. 0 DRAFT United Nations."— Presentation transcript:

1 This document contains Booz Allen Hamilton Inc. Proprietary and Confidential Business Information. It is for internal use only. 0 DRAFT United Nations Girls’ Education Initiative Global Advisory Committee Meeting Booz Allen Hamilton Kampala, Uganda May 2012

2 1 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ Knowledge Management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un- captured expertise and experience in individual workers. Bryant Duhan, Gartner Group, 1998 It’s All in our Heads

3 2 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ Knowledge Management is a wide concept involving the processes of identifying and collecting relevant information and knowledge currently available, its classification and storage, timely dissemination and updating. The United Nations Foundation Knowledge Management in the United Nations System

4 3 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ Getting the right information to the right people at the right time.

5 4 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ Getting the right information to the right people at the right time.

6 5 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Take a local children's football match …

7 6 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. … add a world class pitch …

8 7 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Result: A Professional Championship Football Club

9 8 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Clearly it doesn’t work with football, but Why won’t it work with Knowledge Management?

10 9 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. You are building a community of knowledge, not an ERP system Successful Implementation for Knowledge Management Technology Process People

11 10 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Type of KnowledgePercentage of Data Explicit (Structured)40% Tacit (Unstructured)40% New/recently created20% Most knowledge management systems typically only capture a percentage of an organization’s intellectual capital  Social networking and collaboration methodologies can be leveraged to capture the large portions of knowledge, data, and new ideas that escape traditional KM systems  In addition, social media can be used to foster creativity and encourage innovation to improve the quality of new intellectual capital

12 11 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ People and Process first, then Technology … How does considering them enhance our overall solution?

13 12 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. It’s everything underneath that we so often forget about Technology is just the tip of the iceberg – the part that everyone pays attention to

14 13 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ If it’s not all about technology then how exactly does technology fit into all of this?

15 14 This document is confidential and is intended solely for the use and information of the client to whom it is addressed.  Integrate with existing policies, processes and partnerships  Build Best Practices  Publish Project Evaluations  Evaluate Lessons Learned  Search Knowledgebase  Identify and Connect with Experts The tools facilitate the knowledge

16 15 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ Can’t we simply install the most advanced knowledge management platform with all of the latest features then give away iPads to entice people to use it?

17 16 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. You can’t build a community via memos, directives and gimmick giveaways Knowledge Management Knowledge Management

18 17 This document is confidential and is intended solely for the use and information of the client to whom it is addressed.  Change management strategy is vital to learn to work together “differently”  Viral content plays a part and needs an organized push  Plan for education – the tools are easy, but the concepts are new to many  Define internal social strategies  Demonstrate value fast  Involve core support allies: RFPs, CFPs, partners, UNICEF, etc. Changing our ways

19 18 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Adoption 101  How will this help me do my job better?  Identify goals early and help build tactical strategies  Manage the community visibility, openly  Tap into existing communities  Create examples and show them how it’s done

20 19 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Keep It Simple Stupid (KISS)  Make it fast  Make it reliable  Make it accessible  Involve the community  Identify features based on the needs of users

21 20 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. APAN Community Case Study  Please view the APAN community video on youtube at:  Sorry we were unable to include it here, the file is over 30MB.

22 21 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. REFLECT

23 22 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ By 2015, the UNGEI partnership supports:  Countries to archive measurable change in girls education and gender equality;  Global and national development agendas to reflect emerging concerns on girls’ education and gender equality, especially for the most marginalized. UNGEI 2015 Destination Statement

24 23 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ So, what could Knowledge Management look like for UNGEI? Group Discussion

25 24 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. UNGEI Knowledge Management Needs

26 25 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration through Knowledge Management? Group Discussion

27 26 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Global Regional Country What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration?

28 27 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ How do we contextualize knowledge management down to the district and local level? Group Discussion

29 28 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. District Local How do we contextualize knowledge management down to the district and local level?

30 29 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ How do we know if our investment is successful? What measures and outcomes should KM drive? Group Discussion

31 30 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Global Regional Country How do we know if our investment is successful? What measures and outcomes should KM drive?

32 31 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ What policies and governance issues do we need to consider when implementing a KM strategy? Group Discussion

33 32 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Global Regional Country What policies and governance issues do we need to consider when implementing a KM strategy?

34 33 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. “ What technical limitations and opportunities will serve as a barrier for successful collaboration? Group Discussion

35 34 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Global Regional Country What technical limitations and opportunities will serve as a barrier for successful collaboration?

36 35 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. Mapping the road ahead …  What happens when the original champions leave?  How do you keep the community members interested over the long- term?


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