1. Presented by Julie A. Hester President and CEO
Town Hall Meeting
Presented by Julie A. Hester
President and CEO
-Slides will advance automatically-
(turn up speakers to hear audio)

2. First things first… What is important? Mission Quality
Financial Outcomes

3. Goals for St. Francis: The best place for patients to receive care
The best place for physicians to practice
The best place for employees to work

4. CEO Report Card

5. Filling of Key Open Positions:
CIO Position, Ty Knox
Home Care Position, Joanne Piscitello
Chief Financial Officer, Taylor McCormick
Director of Foundation, Katie Spizzirri

6. Operational Imperatives:
Inpatient admission focus
Managing Paid Time Off (PTO)
Rapid process redesign (Emergency Room)
Partnership with local nursing homes-14 total
Arbors at New Castle
Cokesbury Village
Forwood Manor
Foulk Manor North
Foulk Manor South
Manor Care – Pike Creek
Manor Care – Wilmington
Methodist Country House
Millcroft
Newark Manor
Regal Heights HC/Rehab
Cadia Rehab – Pike Creek
Shipley Manor
St. Francis – Brackenville
Customer Service Representative in VIP Hallway

7. Focus from Last Town Hall

8. Focus Since Last Town Hall Meeting:
Dashboard & Quality
Patient Complaints
NRC Picker In-Services
Equipment needs
Continued Rounding on floors
Positive Feedback Bulletin Board-located outside of the main cafeteria on 2nd floor was initiated to display positive comments & letters received from patients and families

9. Follow-up from Last Meeting:
Insurance Aetna
Marketing
Quality
Growth efforts
Equipment needs

10. Insurance Company Negotiations:
Blue Cross Blue Shield of DE
Delaware Physicians Care, Incorporated (DPCI)
Update - Department of Corrections Contract

11. Important Conversations:
Governor Markell
Delaware Secretary of Health & Human Services–Rita Landgraf
Chris Coons–New Castle County
Wayne Smith–CEO, Delaware Healthcare Assoc.
Councilman Brown–Wilmington City Council
Councilman Prada–Wilmington City Council
Mayor Baker, Wilmington City Council
Senator Carper, U. S. Senator

12. Commitment to Outreach Programs:
Astra Zeneca gift of: $125,000
Established information packet to present to potential donors
Reindeer Ball

13. Money Received/ Pledged: Money Requested/Response Pending:
2010 Foundation Report:
Money Received/ Pledged:
Physician Pledge In Memoriam-$250,000
State of Delaware- Infant Mortality Grant-$150,000
AstraZeneca-$125,000
State of Delaware Health Fund Grant-$100,200
Bank of America-$75,000
Private Donors January-$36,000
Raskob Foundation-$10,000
Money Requested/Response Pending:
Federal Appropriations-$1,000,000
Catholic Diocese Foundation-$75,000
Fund for Women-$10,000
Grant in Aid-$10,000
ACOR-$5,000
Christ Church-$2,000

14. Marketing & Community Relations:
The St. Francis Hospital Facebook Fan page continues to attract fans-140 to date
We continue to work with Dr. McDonough to initiate a YouTube for the hospital
Articles & News Coverage:
Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those too sick to spend last days at home- The News Journal, 1/19/10
6ABC Television Cover the Compassionate Care opening, 1/13/10
Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that are provided, 1/13/10

15. Marketing & Community Relations:
Articles:
In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis Hospital, 1/12/10
Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10
Reindeer Ball Follow-up, The Dialog, 12/17/09

16. Community Outreach Events:
October 22nd there was a Sending Forth Blessing & Prayer Service for Father Joseph Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health Ministries
Dr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members
Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County Offices
Several members of the St. Francis staff participated at the Women’s Business Expo

17. Community Outreach Events:
Elaine Abbott, RN presented her book on H1N1 to local HeadStart school
December-Blessing & Prayer Service for baskets of food for families in the community
Nursing Department for OB-GYN & The Center of Hope: Assisted families that were desperately in need of new clothing, toys, and food

18. Physician Recruitment Efforts:
Recruitment of Dr. Katie Sahm Breast & General Surgeon-Start date April 1, 2010
Dr. Vivacqua & Dr. Tubb Hematology & Oncology-Began practicing on Jan 6, 2010
Negotiations are on-going with various other practices

19. Collaborative Efforts:
Chuck Davis, CEO of Jennersville Hospital
Chuck Dorman, CEO of Veterans Hospital
Terry Murphy, President & CEO of Bayhealth
Department of Medicine at Drexel
Joe Saunders, CEO of Crozer Medical Center

20. Back to Basics:
Clinical focus
Equipment purchases

21. Capital Clinical Equipment 2009 Purchases:
VENDOR
AMOUNT
DESCRIPTION
7/6/2009
STRYKER SALES CORP
$21,735.25
TREATMENT RECLINERS
7/7/2009
$9,031.20
STRETCHER CHAIR
7/17/2009
DATASCOPE PATIENT MONITORING
$5,254.70
DATASCOPE PATIENT MONITOR
7/20/2009
HILL ROM CO INC
$16,094.00
SLEEPER SEATING
7/31/2009
GENERAL ELECTRIC MED SYS
$3,854.40
UPGRADE CENTRICITY PERINATAL
CARDINAL HLTH INC
$2,387.44
WHEELCHAIR SCALE DETECTO
8/7/2009
MEDICAL IMAGING IMCO
$28,500.00
GE AMX-4 PORT XRAY UNIT W/AMX+
SWISSLOG TRANSLOGIC
$27,987.00
CONVERSION OF PNEUMATIC TUBE
9/2/2009
PHILIPS MED SYSTEMS
$588,904.94
PATIENT MONITORING SYSTEM
10/12/2009
$10,154.06
PORTABLE VACUUM PUMPS & WALL MOUNTED VACUUM REGULATOR
STINGER MEDICAL
$272,591.10
WORK STATION LEVITATOR & NURSE ADVOCATE
11/4/2009
ZOLL MED CORP
$9,870.20
DEFIB M SERIES ACLS
12/1/2009
CDW GOVERNMENT
$29,861.92
IMAGER CORDLESS USB 4820HD
12/7/2009
$515,291.77
12/8/2009
AMPRONIX
$4,457.59
MODALLXX 20.1IN MONITOR
$11,508.00
12/10/2009
KCI USA INC
$57,229.79
PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000 & RIK OR PADS
12/23/2009
GENERAL ELECTRIC MED SYSTEMS
$2,030.00
CARESCAPE V100 BP UNIT
$13,684.08
STRETCHER MATTRESSES
12/31/2009
DIRECT SUPPLY
$4,712.30
HOSPICE PATIENT FURNITURE
$1,635,139.74

22. 2010 Purchases Thus Far: 2010 VENDOR AMOUNT DESCRIPTION 1/12/2010
KCI USA INC
$1,397.62
PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000
STRYKER SALES CORP
$51,644.84
ICU BED IN TOUCH FL-27 & THERAPEUTIC MATTRESSES
1/22/2010
HILL ROM CO INC
$3,344.00
BASSINET PERINATAL NEWBORN
1/27/2010
TYCO MALLINCKRODT INC
$70,562.20
VENTILATOR MODEL 840 MEDICAL AIR PUMPS
2/3/2010
ALLEN MEDICAL SYSTEMS
$5,992.00
ALLEN YELLOFIN STIRRUPS
SKYTRON
$44,889.91
ULTRASLIDE TABLE
2/4/2010
STORAGE SYSTEMS UNLIMITED
$5,796.00
PROCEDURE CART BASIX
2/5/2010
CDW GOVERNMENT
$23,575.20
BMV HANDHELDS
VSS MEDICAL MOUNTS
$72,580.00
BMV SHORT ARMS
$279,781.77

23. BONE DISSYMETRY MAMMOGRAPHY
2010 Pending Purchases:
PENDING
VENDOR
AMOUNT
DESCRIPTION
$40,000.00
TELECOM SYSTEM
$80,000.00
MEDICAL GASES
$5,000.00
HANDICAP RAMP
$15,000.00
HOSPICE BATHROOM
$400,000.00
BONE DISSYMETRY MAMMOGRAPHY
$325,000.00
IV PUMPS
UNK
SCOPES
$10,000.00
DHIN RADIOLOGY
LAB REFIGURATION
$885,000.00

24. Growth Efforts: Keeping the business at St. Francis
Franciscan Care Labs
Women-to-Women Lab
Future: North Wilmington Lab

25. Where are we going? Budget for 2010 A culture of accountability
Results driven

26. What is your role?

37. Quote:
“Whether you prevail or fail, endure or die, depends more on what you do to yourself than what the world does to you.”
-Jim Collins