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Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically- (turn up speakers to hear audio)

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Presentation on theme: "Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically- (turn up speakers to hear audio)"— Presentation transcript:

1 Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically- (turn up speakers to hear audio)

2 2 First things first… What is important?  Mission  Quality  Financial Outcomes

3 3 Goals for St. Francis:  The best place for patients to receive care  The best place for physicians to practice  The best place for employees to work

4 4 CEO Report Card

5 5 Filling of Key Open Positions:  CIO Position, Ty Knox  Home Care Position, Joanne Piscitello  Chief Financial Officer, Taylor McCormick  Director of Foundation, Katie Spizzirri

6 6 Operational Imperatives: Arbors at New Castle Cokesbury Village Forwood Manor Foulk Manor North Foulk Manor South Manor Care – Pike Creek Manor Care – Wilmington Methodist Country House Millcroft Newark Manor Regal Heights HC/Rehab Cadia Rehab – Pike Creek Shipley Manor St. Francis – Brackenville  Inpatient admission focus  Managing Paid Time Off (PTO)  Rapid process redesign (Emergency Room)  Partnership with local nursing homes-14 total  Customer Service Representative in VIP Hallway

7 7 Focus from Last Town Hall

8 8  Dashboard & Quality  Patient Complaints  NRC Picker In-Services  Equipment needs  Continued Rounding on floors  Positive Feedback Bulletin Board-located outside of the main cafeteria on 2 nd floor was initiated to display positive comments & letters received from patients and families Focus Since Last Town Hall Meeting:

9 9 Follow-up from Last Meeting:  Insurance Aetna  Marketing  Quality  Growth efforts  Equipment needs

10 10 Insurance Company Negotiations:  Blue Cross Blue Shield of DE  Delaware Physicians Care, Incorporated (DPCI)  Update - Department of Corrections Contract

11 11 Important Conversations:  Governor Markell  Delaware Secretary of Health & Human Services– Rita Landgraf  Chris Coons–New Castle County  Wayne Smith–CEO, Delaware Healthcare Assoc.  Councilman Brown–Wilmington City Council  Councilman Prada–Wilmington City Council  Mayor Baker, Wilmington City Council  Senator Carper, U. S. Senator

12 12 Commitment to Outreach Programs:  Astra Zeneca gift of: $125,000  Established information packet to present to potential donors  Reindeer Ball

13 Foundation Report: Money Received/ Pledged: Physician Pledge In Memoriam-$250,000 State of Delaware- Infant Mortality Grant-$150,000 AstraZeneca-$125,000 State of Delaware Health Fund Grant-$100,200 Bank of America-$75,000 Private Donors January-$36,000 Raskob Foundation-$10,000 Money Requested/Response Pending: Federal Appropriations-$1,000,000 Catholic Diocese Foundation-$75,000 Fund for Women-$10,000 Grant in Aid-$10,000 ACOR-$5,000 Christ Church-$2,000

14 14 Marketing & Community Relations:  The St. Francis Hospital Facebook Fan page continues to attract fans- 140 to date  We continue to work with Dr. McDonough to initiate a YouTube for the hospital  Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those too sick to spend last days at home- The News Journal, 1/19/10  6ABC Television Cover the Compassionate Care opening, 1/13/10  Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that are provided, 1/13/10 Articles & News Coverage:

15 15  In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis Hospital, 1/12/10  Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10  Reindeer Ball Follow-up, The Dialog, 12/17/09 Marketing & Community Relations: Articles:

16 16 Community Outreach Events:  October 22 nd there was a Sending Forth Blessing & Prayer Service for Father Joseph Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health Ministries  Dr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members  Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County Offices  Several members of the St. Francis staff participated at the Women’s Business Expo

17 17 Community Outreach Events:  Elaine Abbott, RN presented her book on H1N1 to local HeadStart school  December-Blessing & Prayer Service for baskets of food for families in the community  Nursing Department for OB-GYN & The Center of Hope: Assisted families that were desperately in need of new clothing, toys, and food

18 18 Physician Recruitment Efforts: Recruitment of Dr. Katie Sahm Breast & General Surgeon-Start date April 1, 2010 Dr. Vivacqua & Dr. Tubb Hematology & Oncology-Began practicing on Jan 6, 2010 Negotiations are on-going with various other practices

19 19 Collaborative Efforts:  Chuck Davis, CEO of Jennersville Hospital  Chuck Dorman, CEO of Veterans Hospital  Terry Murphy, President & CEO of Bayhealth  Department of Medicine at Drexel  Joe Saunders, CEO of Crozer Medical Center

20 Back to Basics:  Clinical focus  Equipment purchases

21 2009VENDORAMOUNTDESCRIPTION 7/6/2009STRYKER SALES CORP$21, TREATMENT RECLINERS 7/7/2009STRYKER SALES CORP$9, STRETCHER CHAIR 7/17/2009 DATASCOPE PATIENT MONITORING$5, DATASCOPE PATIENT MONITOR 7/20/2009HILL ROM CO INC$16, SLEEPER SEATING 7/31/2009GENERAL ELECTRIC MED SYS$3, UPGRADE CENTRICITY PERINATAL 7/31/2009CARDINAL HLTH INC$2, WHEELCHAIR SCALE DETECTO 8/7/2009MEDICAL IMAGING IMCO$28, GE AMX-4 PORT XRAY UNIT W/AMX+ 8/7/2009SWISSLOG TRANSLOGIC$27, CONVERSION OF PNEUMATIC TUBE 9/2/2009PHILIPS MED SYSTEMS$588, PATIENT MONITORING SYSTEM 10/12/2009CARDINAL HLTH INC$10, PORTABLE VACUUM PUMPS & WALL MOUNTED VACUUM REGULATOR 10/12/2009STINGER MEDICAL$272, WORK STATION LEVITATOR & NURSE ADVOCATE 11/4/2009ZOLL MED CORP$9, DEFIB M SERIES ACLS 12/1/2009CDW GOVERNMENT$29,861.92IMAGER CORDLESS USB 4820HD 12/7/2009PHILIPS MED SYSTEMS$515, PATIENT MONITORING SYSTEM 12/8/2009AMPRONIX$4, MODALLXX 20.1IN MONITOR 12/8/2009STRYKER SALES CORP$11, TREATMENT RECLINERS 12/10/2009KCI USA INC$57, PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000 & RIK OR PADS 12/23/2009 GENERAL ELECTRIC MED SYSTEMS$2, CARESCAPE V100 BP UNIT 12/23/2009STRYKER SALES CORP$13, STRETCHER MATTRESSES 12/31/2009DIRECT SUPPLY$4, HOSPICE PATIENT FURNITURE $1,635, Capital Clinical Equipment 2009 Purchases :

22 2010VENDORAMOUNTDESCRIPTION 1/12/2010KCI USA INC$1, PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR /12/2010STRYKER SALES CORP$51, ICU BED IN TOUCH FL-27 & THERAPEUTIC MATTRESSES 1/22/2010HILL ROM CO INC$3, BASSINET PERINATAL NEWBORN 1/27/2010TYCO MALLINCKRODT INC$70, VENTILATOR MODEL 840 MEDICAL AIR PUMPS 2/3/2010ALLEN MEDICAL SYSTEMS$5, ALLEN YELLOFIN STIRRUPS 2/3/2010SKYTRON$44, ULTRASLIDE TABLE 2/4/2010STORAGE SYSTEMS UNLIMITED$5, PROCEDURE CART BASIX 2/5/2010CDW GOVERNMENT$23, BMV HANDHELDS 2/5/2010VSS MEDICAL MOUNTS$72, BMV SHORT ARMS $279, Purchases Thus Far:

23 PENDINGVENDORAMOUNT DESCRIPTION $40, TELECOM SYSTEM $80, MEDICAL GASES $5, HANDICAP RAMP $15, HOSPICE BATHROOM $400, BONE DISSYMETRY MAMMOGRAPHY $325, IV PUMPS UNK SCOPES $10, DHIN RADIOLOGY $10, LAB REFIGURATION $885, Pending Purchases:

24 24 Growth Efforts: Keeping the business at St. Francis  Franciscan Care Labs  Women-to-Women Lab  Future: North Wilmington Lab

25 25 Where are we going?  Budget for 2010  A culture of accountability  Results driven

26 26 What is your role?

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37 37 “Whether you prevail or fail, endure or die, depends more on what you do to yourself than what the world does to you.” -Jim Collins Quote:


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