Insight –knowing who our customers are –knowing what they want –and knowing what causes them problems Usability –trying out ideas –getting feedback early and often The digital approach – think digital –forms transactions check and amend Our journey - customers
and we’ll be able to do even more with others …
Working with others Joined up approach across government A single gateway to government Share information Remove duplication Single identity with government Ensuring companies are aware of support A more joined up proposition …
Thank you for listening Any questions? Jo Jones: firstname.lastname@example.org@companieshouse.gov.uk
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