Presentation on theme: "Crouse Experience Enhancing the Crouse Experience for Patients with Hearing/Vision Loss Aurora-Crouse An Aurora-Crouse Collaboration Promising Practices."— Presentation transcript:
Crouse Experience Enhancing the Crouse Experience for Patients with Hearing/Vision Loss Aurora-Crouse An Aurora-Crouse Collaboration Promising Practices in the Care of Elders: Innovative Ideas Grown in CNY May 4, 2010
Crouse Hospital NICHE (Nurses Improving the Care of Healthsystem Elders) Geriatric Resource Nurses
Strengthening the Relationship Capitalize on the resources in both organizations Address an issue important to both of us
Project Goal To develop a curriculum in a variety of user- friendly formats All levels of staff Epidemiology of vision/hearing loss Implications for care Interactive sensitivity training Technical assistance in service delivery to this patient population
Implications for Care Patient orientation, understanding and compliance with care routines. complications due to falls, disorientation and delirium Patients may withdraw, isolate or develop depression
Implications for Care Misinterpretation of patient status Repeated readmissions or follow-up visits to ER Erroneous diagnoses or transitions which overestimate the patient’s ability for follow up care
Baseline Data Did we acknowledge your sensory loss? (% did not) Vision & Hearing Loss57.14% Vision Loss90.24% Hearing Loss25.00% Overall57.13%
Baseline Data Did we offer services through Aurora? (% did not) Vision & Hearing Loss100.00% Vision Loss97.50% Hearing Loss100.00% Overall99.17%
Baseline Data Did we offer services assistive devices? (% did not) Vision & Hearing Loss94.74% Vision Loss100.00% Hearing Loss83.33% Overall92.69%
Baseline Data “I was very satisfied with how the hospital addressed my sensory needs.” (% did not) Vision & Hearing Loss75.00% Vision Loss91.75% Hearing Loss75.00% Overall80.58% (Most answered “I don’t know”)
Enhancing the Crouse Experience for Patients with Hearing/Vision Loss
Educational Evaluation The Presentation Itself: poorfairavggoodexcel Held my interest1535 Was well organized2435 Included useful handouts11732 Included visual materials437 Answered my questions2831 Made me more aware437
Additional Outcomes The CTM-3 will average 75% by Dec 2010 (baseline = 74.25%) Patient satisfaction scores for treatment of vision or hearing loss will average 3 out of 4 by Dec 2010. The number of referrals to Aurora from Crouse Hospital will increase by to 25 patients by Dec 2010.
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