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IT Governance & Quality Management Lekture 1 Introduction 1IT-University of Copenhagen11/01/2014.

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Presentation on theme: "IT Governance & Quality Management Lekture 1 Introduction 1IT-University of Copenhagen11/01/2014."— Presentation transcript:

1 IT Governance & Quality Management Lekture 1 Introduction 1IT-University of Copenhagen11/01/2014

2 After the course the student should be able to: Describe IT governance control structures and mechanisms in a company Describe quality management structures and mechanisms in a company Explain the value of IT governance and quality management Describe industry standards for IT process models (e.g. CoBIT and ITIL) and development and test of IT systems (e.g. Agile, V-model) Analyze the contents of quality related standards and compliance requirements. Reflect on the significance of quality standards and compliance requirements. Recommend an IT governance setup for a given situation Recommend an quality management approach in a given situation 2IT-University of Copenhagen11/01/2014

3 IT-Governance in a context Six key assets Human Financial Physical Intellectual property IT Relationships Ross & Weill 3IT-University of Copenhagen11/01/2014

4 IT-Governance in a context 5 Key assets People, Portfolios and Processes: The 3P Model of IT Governance 4IT-University of Copenhagen11/01/2014

5 One definition of IT architecture The fundamental organization of a system represented by its components, their relationships to each other and to the environment, and the principles that govern the system design and development. " ANSI/IEEE Std superseded by ISO/IEC/IEEE 42010:2011, ISO/IEC/IEEE 42010:2011 Systems and software engineering Architecture description. The fundamental organization of a system represented by its components, their relationships to each other and to the environment, and the principles that govern the system design and development. " ANSI/IEEE Std superseded by ISO/IEC/IEEE 42010:2011, ISO/IEC/IEEE 42010:2011 Systems and software engineering Architecture description. 5IT-University of Copenhagen11/01/2014

6 Business IT 6 Strategy 6IT-University of Copenhagen11/01/2014

7 Conant-Ashby Theorem every good regulator of a system has to have a model of that system Our ability to control a system depends on understanding that system This means that we need to understand all facets of The systems - not only the technical In conclusion 11/01/2014· 7

8 Now! …. That should clear up a few things around here! 11/01/20148IT-University of Copenhagen

9 11/01/2014IT-University of Copenhagen9 What is IT-Governance For who by who The Goals of IT-Governance The importens of IT-Governance

10 What is IT-Governance Information technology governance is a subset discipline of corporate governance focused on information technology (IT) systems and their performance and risk management. The rising interest in IT governance is partly due to compliance initiatives, for instance Sarbanes-Oxley in the USA and Basel II in Europe, but more so because of the need for greater accountability for decision-making around the use of IT in the best interest of all stakeholders. 10IT-University of Copenhagen11/01/2014

11 Definitions Specifying the decision rights and accountability framework to encourage desirable behavior in the use of IT. Weill and Ross "… the leadership and organizational structures and processes that ensure that the organization's IT sustains and extends the organization's strategies and objectives. The IT Governance Institute "an integral part of corporate governance and addresses the definition and implementation of processes, structures and relational mechanisms in the organization that enable both business and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT enabled investments". Van Grembergen and De Haes (2009) "The system by which the current and future use of ICT is directed and controlled. It involves evaluating and directing the plans for the use of ICT to support the organization and monitoring this use to achieve plans. It includes the strategy and policies for using ICT within an organization. the Australian Standard for Corporate Governance of Information and Communication Technology 11IT-University of Copenhagen11/01/2014

12 Key Players Involved with IT Governance IT governance occurs at different layers. Project Managers and Team leaders report to and receive direction from their managers; managers report up to the CIOs; and the CIOs report to executives, who report to the board of directors. Reporting includes descriptions of any activities that show signs of deviating from targeted objectives. Each level, when reporting these deviations, includes recommendations for action that must be endorsed by the governing bodies above. Stakeholders play a part in IT governance. At the heart of the governance responsibilities of setting strategy, managing risks, allocating resources, delivering value and measuring performance, are the stakeholder values, which drive the enterprise and IT strategy. Sustaining the current business and growing into new business models are certainly stakeholder expectations and are achieved with adequate governance of the IT infrastructure. 12IT-University of Copenhagen11/01/2014

13 The goals of IT-Governance The primary goals for information technology governance are to (1) assure that the investments in IT generate business value, and (2) mitigate the risks that are associated with IT. This can be done by implementing an organizational structure with well-defined roles for the responsibility of information, business processes, applications, ICT infrastructure, etc. Accountability is the key concern of IT governance. 13IT-University of Copenhagen11/01/2014

14 Desirable behaviors Embody the: Beliefs Culture Defined and enacted though: Strategy Corporate value statements Mission statements Business principles Rituals structures 1/11/201414IT University of Copenhagen

15 Mechanisms for governance of the key assets Structures Processes Committee Procedures audits And more 1/11/201415IT University of Copenhagen

16 IT Governance Effective IT governance must address three questions: What decisions must be made to ensure effective management of IT? Who should make these decisions? How will these decisions be made and monitored? But before that - Why 1/11/2014IT University of Copenhagen16

17 Why is IT Governance important? New information technologies bombard enterprises with new business opportunities IT is Pervasive IT is Expensive Looking ahead, the influence of IT on enterprise performance will continue to grow Leading Enterprises Govern IT differently - Find the right balance Senior Management has limited bandwidth 1/11/2014IT University of Copenhagen17

18 Why is IT-Governance important? "IT-Governance is the most important factor in generating business value from IT IT-Governance can actually deliver on the longtime management paradox of encouraging and leveraging the ingenuity of all the enterprises people while ensuring compliance with the overall vision and principles 1/11/2014IT University of Copenhagen18

19 Framework for the key IT Governance decisions 1/11/2014IT University of Copenhagen19

20 1/11/201420IT University of Copenhagen

21 Four IT Architecture Stages

22 Define Your Operating Model


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