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In what ways does the internet- informed patient now contribute to their health service rather than act as a passive recipient to it? Amy Jayne Gaskin.

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Presentation on theme: "In what ways does the internet- informed patient now contribute to their health service rather than act as a passive recipient to it? Amy Jayne Gaskin."— Presentation transcript:

1 In what ways does the internet- informed patient now contribute to their health service rather than act as a passive recipient to it? Amy Jayne Gaskin I Patient Opinion, UK

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3 disempowered controlled, rather than in control uninvolved fearful confused detached vulnerable patronised

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8 In their words: What patients think about our NHS, February 2011

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10 High in transactional quality High in relational quality “The clinics also seem to run like clockwork.” “The nursing staff on Ward 3 were great and so cheerful and willing to help, they treated me with respect and compassion.”

11 “There were no beds available when I arrived for admission for surgery. However, my main complaint is that there was no compassion evident from the nursing staff. This left me feeling very vulnerable on the ward as I tried to recover from major surgery.”

12 “The lady with the drinks trolley asked what the 87yr old gentleman opposite my father would like to drink and he asked for hot milk which she gave him in a glass even though he had two empty feeding cups with lids on his tray. She warned him that it was very hot. As soon as she walked away he was trying to pull the beaker towards him which if he had succeeded would have burnt him. My brother and myself went to him and tipped the hot milk into his beaker with a lid and cooled it down with some of his cold water.”

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17 Nothing about me, without me

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19 Amy Jayne Gaskin I Patient Opinion, UK


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