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1 On-site installation Personalized Training Custom software development On-site installation Personalized Training Custom software development Tim Kenyon.

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Presentation on theme: "1 On-site installation Personalized Training Custom software development On-site installation Personalized Training Custom software development Tim Kenyon."— Presentation transcript:

1 1 On-site installation Personalized Training Custom software development On-site installation Personalized Training Custom software development Tim Kenyon – President Conveyant Systems, Inc

2 2 Conveyant At A Glance  Founded in 1987; HQ in Santa Ana, CA  Leading provider of PC Consoles, E911 solutions and services  Most widely distributed product in its class  Office locations in: Santa Ana, Chicago, Atlanta, Pennsylvania, New Hampshire and London  Over 6,000 installations globally Confidential - Copyright 2011, Conveyant Systems, Inc.

3 Government U.S. Department of Trans. U.S. Senate FBI (multiple locations) U.S. Marines@ Pentagon U.S. Army NASA Nuclear Regulatory U.S. Dept. of Justice U.S. Dept. of Treasury City of Boston Center for Disease Control Education Michigan State Penn State University Carnegie Mellon Indiana University Northern Illinois University University of Michigan Princeton University University of Alabama University of Toronto Auburn University Northeastern University Healthcare Norton Health Systems (3 sites) Bay Health Medical Center Bronson Methodist Hospital Cooper Medical Center Bowling Green Med. Center National Institutes of Health Butler Hospital Trident Regional Medical (2 sites) N. Philadelphia Health System Baptist Hospitals (multi locations) UMASS Memorial Hospital HCA Hospitals (preferred) Baylor College of Medicine Portsmouth Hospital Public Safety City of Cambridge 911 Broward County, FL EOC Boston Police Hospitality Caesar’s Palace AC Bally’s Park Place Claridge Casino Financial Services Goldman Sachs American Stock Exchange Wachovia Bank Thomson Reuters C.N.A. Insurance T.Rowe Price And More… NBC New York CBS New York R&R Hall of Fame United Airlines Canon USA Ashland Inc. McCarter and English Weil, Gotshal & Manges IGT Northrop Grumman Hewitt Associates Tampa Electric Just a Sample of our Markets and Customers Confidential - Copyright 2011, Conveyant Systems, Inc.

4 Breaking Down the Myth’s of E-911

5 MYTH 1: Your PBX sends location information to the PSAP when you dial 911. The PSAP determines your location based on the caller ID or ANI that is sent by the PBX on PRI digital trunks or CAMA trunks. This is commonly referred to as location by reference, since the ANI only references the location information and does not contain the information itself. 911MYTH

6 6 PSAP E911 Selective Router PSAP MSAG PS-ALI ALI PSTN Caller dials 911 1 LEC Routes 911 calls to Sel. Rtr 2 ELIN / MSAG determine PSAP 3 Screen pop from ALI using ELIN 4 How E911 Works E911 Compliance Jump Start Call Server / PBX

7 MYTH 2: It is illegal to send ANY number other than your own for caller ID. Therefore using ELINs not owned by the Enterprise for E9-1-1 Location Reporting is actually illegal. This law only applies if you are using the fictitious Caller ID "with the intent to defraud, cause harm, or wrongfully obtain anything of value" according to the Truth in Caller ID Act of 2009 passed by the Senate on February 23, 2010. Sending out an employee's home telephone number, for example, when making a call from their VPN telephone is legally allowable, and the correct thing to do. 911MYTH

8 MYTH 3: Since my cell phone works for E9-1-1 everywhere, I'll just use that for my 911 calls since the PSAP always can locate that phone. Cellular phones are capable of providing your location using two different mechanisms. The first, more modern, mechanism is through GPS longitude and latitude; sometimes referred to as X and Y coordinates. The second mechanism, is not as precise, but can be accurate in many instances. This mechanism uses radio triangulation and complex angle of arrival information at the cellular tower to plot the devices position in the form of latitude and longitude, however, similar to the first mechanism, the location is limited to the X and Y coordinates. Although X and Y may be more than sufficient outdoors, they do not reflect the device altitude, and that may cause confusion for someone located on a floor other than the ground floor. 911MYTH

9 MYTH 4: 911 is regulated by the FCC, and is mandated by law. Although it is true that 911 is regulated by the Federal Communications Commission, to say that is mandated by law is misleading. In general the FCC does not regulate E9-1-1 for MLTS PBX Systems. Although there are several laws on the books regarding E9-1-1, these are currently regulated at the state level. Most of these laws are very specific in nature and don't cover every scenario. Additionally, there are currently only 16 states that require E9-1-1 provisioning in multi-line telephone systems 911MYTH

10 Development and Deliverables Model legislation was developed during 2007 and 2008 collaboratively via working sessions and ad hoc meetings An explanatory companion document was produced in an effort to further educate both legislators and end users to new, affordable technologies to deal with VoIP and user mobility (available on Documents were finalized and issued to the public on Friday, Feb. 24, 2009 After it’s publication it has been used in Virginia, Massachusetts, and now Michigan and California PUC as the baseline for legislation initiatives. E911 Compliance Jump Start

11 MYTH 5 911 in my PBX requires extensive programming and costly recurring charges. In many cases, a 911 deployment within an enterprise can be accomplished by using only the feature set built into the PBX. Add on software is not required unless a more granular level of device location discovery is required, as well as an enhanced on site notification mechanism that can provide floor plans and additional information to local responders. 911MYTH

12 Single Site Solution The Sentry™ Scout is a low cost virtual agent that can be deployed in multiple locations in the network as needed. Centralizing the Sentry™ server provides resiliency by running in a central location on Virtual Machines eliminating the need for costly proprietary hardware Confidential - Copyright 2011, Conveyant Systems, Inc.

13 PSAP Call Server Carrier Network Carrier Core Voice Network E911 Tandem PRI Central Office Switch Selective Router Carrier PS-ALI Sentry LIS Security Desk AES Voice Positioning Center (VPC) SIP Trunk TDM / IP PHones VPN Clients Proposed Architecture and Data Flow Confidential - Copyright 2011, Conveyant Systems, Inc.

14 Strategy for Enterprise Based LIS and OSN Services Sentry Beacon notification alerts to any logged in client Clients can be anywhere that they can connect to Sentry server Alerts are highly visible and audible Forced automatic printing of alerts to default client printer provides additional method of notification. Print on request is also available Unlimited e-mail/SMS alerts available Future integrations to Facebook, Twitter Improved Mobile apps, readerboards Historical record of all alerts On-Site Notification Solutions Confidential - Copyright 2011, Conveyant Systems, Inc.

15 MYTH 6: I have to install specialized CAMA trunks in my PBX to carry E9-1-1 calls. E9-1-1 calls can egress the PBX on any trunk type. Since the location reference is embedded in the call signaling, a trunk capable of carrying ANI information is required. In addition to being able to use CAMA trunks, the ANI information can also be conveyed within a PRI information element on any PRI or BRI trunk that has a D channel associated with it. 911MYTH

16 MYTH 7: I can provide better service if I answer 911 calls using my internal security staff. Local Termination or operating a Private Emergency Answer Point (PEAP) must be carefully considered by your Risk Management department. Some states, such as Maine, have very specific requirements dictating the proper operation if a PEAP, and approval as well as certifications by the persons answering calls is required. 911MYTH

17 MYTH 8: Once E9-1-1 is provisioned in my PBX, I never have to worry about it again. Any time there is a topology change in your building, or an individual relocates to another Emergency Response Location, an update of the information may be required. In addition to on site documentation that must remain current, the descriptor in the Public ALI database may require adjustment and re-verification from time to time, even when using static entries. 911MYTH

18 MYTH 9: Local trunking is required at every branch office to enable calls to reach the local PSAP As long as you have trunking to the same SELECTIVE ROUTER as your branch, you will be able to reach the local PSAP. If the Selective Router for your main office and branch office are the same, or they are networked, Caller ID and ANI control the routing and PSAP termination of 911 calls. 911 MYTH

19 19 E911 Routing based on Caller Location MLTS PBX E911 Database Manager PSTN/Selective Router Service Area “A” 2 PSTN Gateway “A” Location Discovery Manager 3 PSAP “A” 5 1 1 1 PSTN/Selective Router Service Area “B PSTN Gateway “B” PSAP “B” 4 5 E911 Compliance Jump Start Network Diagram Courtesy of NENA – http://nena/orghttp://nena/org

20 MYTH 10: Wireless LAN device location cannot be tracked on the PBX for E911 The new Avaya WLAN 8100 Controller includes the required software components to track and update WLAN device location information automatically in the PBX. 911MYTH

21 Location Awareness for Avaya WLAN In the US, 911 relies on CLID matching specific pre-provisioned location information WLAN devices are constantly on the move and pose a unique problem for Enterprise based 911 solutions The Sentry 8100 Scout is a software module specifically designed to communicate with the Avaya 8100 series wireless LAN controllers tracking WLAN device to Access Point associations Continuous location updates are sent to the Call Server as the device roams – Call Server is now location aware Developed in conjunction with Avaya Location ERL CLID Confidential - Copyright 2011, Conveyant Systems, Inc.

22 22 Contact Us For More Information: Conveyant Systems, Inc. 1901 Carnegie Avenue Suite L Santa Ana, California 92705 Tel: (770) 339-1085 Fax: (770) 339-1462 E-mail: Web: Confidential - Copyright 2011, Conveyant Systems, Inc.

23 23 Thank You! Confidential - Copyright 2011, Conveyant Systems, Inc.

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