1. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1

2. 2 Oracle Support Update Owen Ireland On Site Support Engineer Advanced Customer Services

3. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 3 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 4 Program Agenda  Base Releases  Patch Set and Patch Set Update (PSU) Releases  Life Time Support Policy  Recent Alerts & Issues  Questions  Appendix

5. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 5 Base Releases

6. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 6 RDBMS Base Releases  Oracle 12cR1 (12.1.0.1) – Linux x86-64 – Solaris (SPARC) 64-bit – Solaris (x86-64) – Microsoft Windows 64 bit http://www.oracle.com/technology/software/products/database/index.html

7. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 7 RDBMS Base Releases  Oracle 11gR2 (11.2.0.1) – Linux x86 and x86-64 – Solaris(SPARC) 64-bit – Solaris (x86-64) – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC – Microsoft Windows 32 and 64 bit – zLinux64 (11.2.0.2 full release) http://www.oracle.com/technology/software/products/database/index.html

8. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 8 RDBMS Base Releases  Oracle 11gR1 (11.1.0.7) – Windows Server 2008 32 & 64 bit  Oracle 11gR1 (11.1.0.6) – Linux x86 – Linux x86-64 – Windows 32-bit, 64-bit – Solaris(SPARC) 64-bit – AIX(PPC64) – HP-UX Itanium – HP-UX PA-RISC http://www.oracle.com/technology/software/products/database/index.html

9. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 9 Enterprise Manager Base Releases  12.1.0.3 Cloud Control – for Linux x86 (32-bit) for Linux x86 (32-bit) – for Linux x86-64 (64-bit) for Linux x86-64 (64-bit) – for Solaris Operating System (SPARC) for Solaris Operating System (SPARC) – for Solaris Operating System (x86-64) for Solaris Operating System (x86-64) – for IBM AIX on POWER Systems (64-bit) for IBM AIX on POWER Systems (64-bit) – for Windows x86-64 for Windows x86-64 – for HP-UX Itanium (64-bit) for HP-UX Itanium (64-bit) http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html

10. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 10 Patch Set Releases

11. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 11 Database Patch Set Releases  11gR2 11.2.0.4 - Patch 13390677 (Terminal release) – Linux x86, x86-64 – Solaris x86-64 – Solaris(SPARC) 64-bit – Microsoft Windows 32 bit, 64 bit – Client only: Solaris x86-32, Solaris SPARC 32 bit 11.2.0.4 New Features

12. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 12 Database Patch Set Releases  11gR1 11.1.0.7 - Patch 6890831 (Terminal release) – HP-UX Itanium – HP-UX PA-RISC – MS Windows 32bit, 64 bit – Sun Sparc 64 bit – Linux x86 – Linux x86-64 – IBM AIX

13. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 13 Database Patch Set Releases  10gR2 10.2.0.5 - Patch 8202632 (Terminal release) – Linux 32 Bit, Linux 64 Bit – Linux system z – Solaris X86-64 bit – Solaris (SPARC) 64 bit – HP-UX Itanium, HP-UX PA-RISC(64 bit) – IBM AIX on Power Systems ( 64 bit) – Windows (32 bit) ( 64 bit) + Itanium – Fujitsu BS2000/OSD (SX Series)

14. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 14 Enterprise Manager Patch Set Releases  Release Schedule of EM Releases / Patch Sets Note 793512.1Note 793512.1  Enterprise Manager recommended patches Note 822485.1Note 822485.1  Latest release 12.1.0.3 Released July 2013:- Full install

15. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 15 Patch Set Update (PSU) Releases

16. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 16 Patch Set Update Notes  Oracle Database Support Newsletter - Issue Sep 2013Note 230.1230.1  Quick Reference to Patchset / PSU / CPU NumbersNote 1454618.11454618.1  Reference List of Critical Patch Update Availability(CPU) and Patch Set Update (PSU) Documents For Oracle Database and Fusion Middleware Product Note 783141.1783141.1  PSU Patchset updatesNote 854428.1854428.1  Oracle Recommended Patches -- Oracle Database Note 756671.1756671.1  Database PSU-CPU Cross-Reference List Note 1119703.11119703.1  Database Security Patching from 12.1.0.1 onwards Note 1581950.11581950.1

17. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 17 Latest Database PSUs  12.1.0.1 – None (Base release June 2013)  11.2.0.4 – None (Patchset release August 2013)  11.2.0.3 – GI PSU7 - Patch 16742216 - Jul 2013 – RDBMS PSU7 - Patch 16619892 - Jul 2013  11.2.0.2 – GI PSU11 – Patch 16742320 - Jul 2013 – RDBMS PSU11 – Patch 16619893 - Jul 2013

18. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 18 Latest Database PSUs  11.2.0.1 – GI PSU2 - Patch 9655006 – Jul 2010 – RDBMS PSU6 – Patch 12419378 – Jul 2011  11.1.0.7 – CRS PSU7 – Patch 11724953 - Apr 2013 – RDBMS PSU16 – Patch 16619896 – Jul 2013  10.2.0.5 – CRS PSU2 - Patch 9952245 – Jul 2012 – RDBMS PSU12 – Patch 16619894 – Jul 2013 (LAST PSU)

19. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 19 Exadata Patch Delivery Changes  Quarterly Database Patch for Exadata (QDPE) – Recommended bundle patches released quarterly, no monthly patches – Includes latest PSU for RDBMS/GI and one-off patches – Jul 2013 QDPE – Patch 16869210 (11.2.0.3 - i.e. latest only)  Quarterly Full Stack Download Patch (QFSDP) – Complete collection of software patches released quarterly – Infrastructure (ESS, IB, PDU) – Database (QDPE as above, Opatch, Oplan) – Systems Management (EM Agent, OMS, Plug-ins) – Jul 2013 QFSDP - Patch 16784347 (11.2.0.3 - i.e. latest only)

20. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 20 Latest Exadata Bundle Patches  11.2.0.4 – None released  11.2.0.3 – BP20 – Patch 16869210 (July 2013) – includes RDBMS PSU7 and GI PSU7  11.2.0.2 – BP21 – Patch 16824987 (July 2013) – includes RDBMS PSU11 and GI PSU10  Exadata Storage Server – 11.2.3.2.1 Patch 14522699

21. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 21 Latest Enterprise Manager PSUs  12.1.0.2 – OMS PSU3 - Patch 16720037 – Jul 2013  11.1.0.7 – OMS PSU9 - Patch 16572176 - Jul 2013 – Unix Agent PSU7 – Patches 9346282 – Apr 2012 – Windows Agent PSU7 – Patches 13711732 – Apr 2012

22. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 22 Life Time Support Policy

23. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 23 Life Time Support Policy  Oracle Database – 12.1 Premier: Jul 2018, Extended: Jul 2021 – 11.2 Premier: Jan 2015, Extended: Jan 2018 – Free Extended Support to Jan 2016 – 11.1 Premier: Aug 2012, Extended: Aug 2015 – 10.2.0 Premier: 31-Jul-2010,Extended: 31-Jul-2013 – 10.2.0.5 Sev1 fixes only (no security patches) – 10.1.0.x Premier: 31-Jan-2009,Extended: 31-Jan-2012  Sustaining: Indefinite applies to all above Lifetime support policy: http://www.oracle.com/us/support/lifetime-support/index.html

24. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 24 Life Time Support Policy  Enterprise Manager Grid & Cloud Control – 12.1 Premier: Oct 2016, Extended: Oct 2019 – 11.1 Premier: Apr 2015, Extended: Apr 2018 – 10.2 Premier: Nov 2011, Extended: Nov 2014  Exadata Storage Server Software – 11.2.x Premier: Sep 2014, Extended: Sep 2017 – 11.1.x Premier: Sep 2013, Extended: N/A

25. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 25 Recent Alerts & Issues

26. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 26 Support Status Notes  Database Support Status Notes – 12.1.0Note 1565065.11565065.1 – 11.2.0Note 880782.1880782.1 – 11.1.0Note 454507.1454507.1 – 10.2.0Note:316900.1316900.1 – 10.1.0Note:263719.1263719.1  Exadata Support Status Notes – 11.2Note 888828.1888828.1 – 11.1Note 835032.1835032.1

27. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 27 Recent Alerts & Issues  Install and Upgrade – $OH/rdbms/admin/catcdb.sql is missing from 12c release (Multitenant Option without DBCA) Note 17316776.8Note 17316776.8 – Essential Steps to take before Upgrading to 11.2.0.3 Grid Infrastructure/ASM Note 1363369.1Note 1363369.1 – 11gR2 Dedicated Server Processes Have Large Usla Heap Segment compared pre-11.2 (AIX only) Fixed 11.2.0.4 Note 1260095.1Note 1260095.1

28. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 28 Recent Alerts & Issues  Install and Upgrade -Master Note For Oracle Database 12c Release 1 (12.1) Database/Client Installation/Upgrade/Migration (Non-RAC) Note 1520299.1Note 1520299.1 -Oracle Database 12c on Exadata Database MachineNote 1537407.1Note 1537407.1 -11.2.0.2/11.2.0.3 to 12.1.0.1 Grid Infrastructure and Database Upgrade on Exadata Database Machine Note 1555059.1Note 1555059.1 -Registration of 11.2 DB on 12.1 Grid Infrastructure stack fails Fixed 11.2.0.3.PSU4 and 11.2.0.4Note 13460353.8Note 13460353.8

29. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 29 Recent Alerts & Issues  Database – Unrecoverable error ORA-29701 raised in ASM I/O path 11.2.0.1+ (Solaris and HP-UX only)Note 1561271.1Note 1561271.1 – Join of temp and permanent tables in RAC might cause corruption of permanent table 11.2.0.3Fixed in PSU3 and 11.2.0.4Note 13467683.8Note 13467683.8 – ORA-604 ORA-959 on object with Deferred Segment Creation 11.2.0.1+ Fixed in 11.2.0.4 Note 1390632.1Note 1390632.1

30. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 30 Recent Alerts & Issues  Database – Process spin and/or ASM and DB crash if RAC instance up for > 248 days (Solaris Only) 10.2 thru 11.2 Fixed in 11.2.0.4 Note 10194190.8Note 10194190.8 – Corruption in Rollback with Clusterwide Global Transactions in RAC 11.2.0.2/3 Fixed in 11.2.0.4 Note 13605839.8Note 13605839.8 – PMON online block recovery loop - instance hang in RAC 10.2 thru 11.2Fixed in 11.2.0.4Note 13645917.8Note 13645917.8

31. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 31 Quiz Time You are running GI 11.2.0.2 without PSUs. Support tell you to apply this patch BLR BACKPORT OF BUG 14305980 ON TOP OF GRID INFRASTRUCTURE PSU 11.2.0.2.6 Should you :- A: Apply PSU6 and then apply 14305980 on top of the PSU B: Apply patch 14305980 only

32. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 32 Other notes  Clusterware / GI interim patches include the entire PSU they were built on (unlike Database patches) Note 1339140.1 Note 1339140.1  MOS Outage Sat Oct 11 th 5am to 10am BST See Appendix for older alerts!

33. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 33 Questions

34. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 34 Questions? owen.ireland@oracle.com

35. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 35 Older Alerts  Exadata – Extremely heavy system load causes I/O failures leading to ORA-1578 where Write-back Smart Flash Cache enabled. Note 1531673.1Note 1531673.1 Fixed ESS 11.2.3.2.1 – Core dump or possible data corruption when modifying uncompressed blocks of an HCC-compressed segment. Note 1502577.1Note 1502577.1 Applies to DBs 11.2.0.3.BP12 and earlier running HCC. Fixed 11.2.0.3.BP13

36. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 36 Older Alerts  Install and Upgrade – ORA-600 [KKPO_RCINFO_DEFSTG:OBJNOTFOUND] On 11.2 Databases After Upgrade Note 1308400.11308400.1 – 11.2.0.2 Materialized View fast refresh may fail with ORA-600 [21028]. Note 9873405.89873405.8 – 11.2.0.2 Patches not found upgrading Grid Infrastructure Bug 1003683410036834 – MRP0 ORA-328 on switchover to standby after upgrade to 11.2.0.2 Fixed in 11.2.0.2.3 Note 11664046.8Note 11664046.8

37. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 37 Older Alerts  Install and Upgrade – 11.2.0.1 DBUA Shared_Pool Too Small ( Sun sparc) Bug 94060959406095 – 11.1.0.7 Ora-1578 Blocks misplaced in ASM..compatible.asm < 11 and existing datafile resized Note 965751.1965751.1 – 11.1.0.7 ASM rolling upgrade to 11.1.0.7 fails on RAC Note 742647.1742647.1 – 11.1.0.6 Various ora-600 errors during upgrade to 11g Note 579523.1579523.1

38. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 38 Older Alerts  Database – Hang / SGA memory corruption / ORA-7445:[kglic0] with CURSOR_SHARING using multiple shared pool subpools 11.2.0.2 Fixed in 11.2.0.2.9Note 13550185.8Note 13550185.8 – ORA-600 or Data Corruption possible during shutdown normal/transactional/immediate of RAC instances in a rolling fashion 11.2.0.2 Note 1318986.1 Note 1318986.1

39. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 39 Older Alerts  Database – ORA-600 [2015] during transaction rollback in undo block for COMPRESS table 11.1.0.6 to 11.2.0.2Note 1191474.1Note 1191474.1

40. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 40 Older Alerts  Database – Intermittent logical corruption of LOB data during recovery 10.1 to 11.2 Fixed in 11.2.0.2Note 1206814.1Note 1206814.1 – Segment header corruption if extent allocation operation is interrupted 9.2 to 11.2 Fixed in 11.2.0.2 Note 1229669.1Note 1229669.1 – OERI[25027] or [4097] in plugged datafile after CREATE CONTROLFILE 11.1.0.6 to 11.2.0.1 Fixed in 11.2.0.2 Note 1066229.1Note 1066229.1 – RFS in standby with a wrong location for archive log corruption/overwriting datafiles when max_connections > 1 10.2 to 11.2 Fixed in 11.2.0.2 Note 1081961.1Note 1081961.1

41. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 41 Oracle Support  GCS – Global Customer Support; the analysts within Oracle Support that own and work on Service Requests  BDE – Bug Detection and Escalation; also part of Oracle Support, these are engineers who have access to the source code to check for or confirm the existence of a bug  Sustaining Engineering – formerly known as DDR; the team within Development that creates patches  Base Development – the developers who work on the current and future versions of the software, each owning a small section of code  ACS - Advanced Customer Services; mission critical support services for complex IT environments to help maximize performance, achieve higher availability and reduce risk

42. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 42 Terminology  CPU – a Critical Patch Update; in essence a CPU is a bundle which is released quarterly and only includes security-related fixes. CPUs are cumulative, so a later CPU will contain all of the fixes from an earlier CPU for the same patchset. CPUs are “molecular” which means groups of related fixes (“molecules”) can be excluded if they conflict with existing patches. Also known as SPUs.  PSU – a Patch Set Update; another bundle released every quarter, the PSU contains critical bug fixes for its intended patchset. Again they are cumulative, so they contain all fixes from previous PSUs for the same patchset – they also include the CPU released on the same date. So for example PSUApr2010 includes CPUApr2010. There are very specific rules about which fixes can be included in a PSU; nothing that affects optimizer query plans can be included, nor anything that requires a configuration change. Port-specific bugs also cannot be included. Application of a PSU will increment the last digit of the release number, e.g. PSUApr2010 for 10.2.0.4 results in the version becoming 10.2.0.4.4  Overlay Patch – when a one-off interim patch conflicts with a PSU, an overlay patch is required. This is basically a merge of the patch you want and the PSU; Development aim to provide these automatically so they shouldn’t actually be as much work as they sound.

43. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 43 Terminology  Interim Patch this is the official name for a one-off patch  Conflict – two or more bugfixes which modify the same source code files; if this is the case then only one can be applied, otherwise the code for the fixes will need to be “merged” to produce a new label  Merge – a combination of labels; if for example you have two bugfixes which touch the same files then you would need to have those fixes merged together, producing one new patch with a new label  Backport – also known as an OOB or One-Off Backport, this is a change or fix in a later piece of code which is then retrospectively applied as a patch to an earlier level of the code e.g. a fix in 11.1.0.7 might then be backported on top of 10.2.0.5 and made available as an interim patch  Patchset - A patchset is a tested and integrated set of product fixes. Patch sets provide bug fixes only; they do not include new functionality and they do not require certification on the target system”… but that has changed in 11.2.0.2 see later slides

44. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 44 HP-UX Itanium and Oracle Database Software  Previously, Oracle announced that it would stop developing new versions of its software on Itanium microprocessors. For example, that meant version 12c of the Oracle database due out in early 2013 would not be available on Itanium. However, a judge recently ruled that Oracle has a contract to continue porting its software to Itanium computers for as long as HP sells Itanium computers. Therefore, Oracle will continue building the latest versions of its database and other software covered by the judge's ruling to HP Itanium computers. Oracle software on HP's Itanium computers will be released on approximately the same schedule as Oracle software on IBM's Power systems. Press Release Press Release

45. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 45 Patchset Grace Period

46. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 46

47. Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 47