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Integrated Management Overview

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1 Integrated Management Overview
February, 2006

2 Avaya Site Administration
Release 3.1

3 Overview Description Integrated Management Application
PC application that runs on Windows 2000, XP and Windows 2003 Server Single License Available at no-cost with purchase of new Communication Manager 3.1 or upgrade to Communication Manager 3.1 Distributed on CD-ROM Customer Value – provides wizards and tools to facilitate Moves, Adds, and Changes Additionally provides terminal emulation and GEDI for access to Communication Manager for other administrative operations

4 Application Example

5 Existing Features Administration Wizards including Add/Change/Remove User and Change User Extension Ability to use templates for adding new objects Native Name Entry for Station Object Import/Export of admin fields for select objects Report generation Ability to schedule tasks to run at a later time GEDI (Graphically Enhanced DEFINITY Interface) Button Label Printing Basic Fault & Performance capabilities Notification (for Monitoring and Report Generation) Secure Connection to Voice and Messaging Systems through SSH

6 Communication Manager 3.1 Support Set Types
Modified Set Types – – 4602+

7 Communication Manager 3.1 Support Hardware Manager
Support for G250-DCP, G250-DS1, MM716, MM316

8 Communication Manager 3.1 Support Additional Feature Support
Increase Class of Restrictions (996) Increase IP Trunks for Signaling Groups Increase Text Fields for Feature Buttons Call Center Change Vector (Variable option) Forced Agent Logout MultiLingual Name Wizard (Name/Name2 support) Agent-LoginIDs, Vectors, VDNs, Hunt-Groups, Trunk-Groups, Stations, Intercept Treatment Incoming Call Handling Treatment and Public Unknown Numbering Tables (Import/Export objects)

9 Communication Manager 3.1 Support MultiLingual Name Wizard
Supports Name and Native Name Entry in Unicode Change Operation Only Object Must Already Exist (Added)

10 Communication Manager 3.1 Support Additional Platform Support
Communication Manager Media Servers S8720 S8400 Messaging Modular Messaging 3.0 (LDAP over SSL)

11 Customer Requested Enhancements
Vector Steps Within Import/Export Field Delimiter and Import/Export Directory Settings Increase Target System Display Add Date Range to Trunk Analyzer Report Port Usage Window (resize, print, export capability) Minimize Unused Port Output Return to Default Order (Import Grid)

12 Customer Requested Enhancements Example: Vector Steps (Import/Export)
Increased Target System Display

13 Customer Requested Enhancements Example: Default Field Delimiters & Directory
Configure Default Field Delimiters used for Import/Export Configure Default Directory for Import/Export

14 Avaya Voice Announcement Manager
Release 3.1

15 Overview Description Integrated Management Application
Stand-alone application that runs on Windows 2000, XP and Windows 2003 Server Available as part of Administration Tools and Network Management offers Distributed on Administration Tools CD-ROM with Avaya Site Administration Customer Value – Provides enhanced administration, as well as backup/restore of announcements WAV files and their properties

16 Application Example

17 Existing Features Supports TN2501 VAL Boards, Virtual VAL Boards (G700/G350/G250), and Audio Groups Allows the user to create new announcement properties and FTP associated audio file Allows the user to delete the displayed announcement file, as well as announcement properties Allows restore of announcement files and properties Allows backup of announcement files according to a specified schedule. Allows broadcast of announcement files according to a specified schedule Allow viewing of up to five announcement property screens at once

18 Existing Features (continued)
Provides a task editor for creating/modifying tasks to be scheduled. Allows the user to store the created tasks, which can be used later as template for creating new tasks. Provides notification to a specified/configured address for completion or error notification. Provides the ability to move files and properties from one board to another on the same voice system. Search for either announcement property or audio file Import/Export of announcement properties Print/Print Preview announcement properties Supports SSH connection to Linux-based Media Servers Supports SFTP for wav file transfer to TN2501AP boards

19 SCP Support Support SCP for file transfer to G250/G350 Media Gateways
Utilizes the Avaya Load MIB supported on the Media Gateways OpenSSH SCP Server provided on installation CD (installation optional)

20 SCP Support (continued)
SCP not supported for file transfer to TN2501AP boards (SFTP), G700 gateways (FTP) SNMPv3 Credentials are configurable for each Media Gateway individually SNMPv3 Credentials are displayed on the VAL Board Properties Screen

21 Scalability Enhancements
Provide Folders for Organizing Navigation Pane Folders for Audio Sources and Audio Groups

22 Audio Group Enhancement
Provide Ability to search group membership Find Find and Replace

23 Move Announcement Enhancement
Enhanced to provide the ability to move multiple announcement properties from one source to another Includes option to additionally move the associated .wav file

24 Communication Manager 3.1 Support
Support Announcements on New Media Gateways G250-DCP G250-DS1 Support Announcement Sources on New Media Server Platforms S8720 S8400

25 Customer Requested Enhancements
Enhance Move Audio File Wizard to move multiple files with a single operation Enhance Export Wizard to Allow the Specification of Filters Modify Application to Operate for Non-Admin User (data files stored in Documents and Settings per user) Enhance Application Look and Feel to Match Other Integrated Management Applications Externalize Text Strings to Migrate Toward Localization Support (No Language Translation Provided)

26 VoIP Monitoring Manager
Release 3.1

27 Overview Description VoIP Monitoring Manager 3.1 Customer Value
Collects and monitors QoS data for VoIP calls Alerts via SNMP traps when QoS thresholds exceeded View IP trunk (media gateway) performance Search and display sessions based on QoS, endpoint addresses and extensions Unique Features Tailored for Avaya devices Supports for SCCAN (Motorola phones) and SUSHI (SIP) phones Historical analysis Scalable

28 Solution View – VMM Architecture

29 Technical – Capacities, Limitations, Procedures
Database Issues Supports MSDE, Microsoft SQL Server 2000 and 2005 Database size determine by Length of time data is stored Call types Call traffic volume Reporting interval Network Traffic Issues Network performance NIC on VMM server RTCP monitor performance and VMM database performance Consider more than one VMM server if more than 4000 concurrent streams at peak traffic condition. This equates to 2000 concurrent calls.

30 New Feature: VMM Server as Windows Service
VMM Server now runs as a Windows Service Server starts automatically when machine is started Server status is displayed as tray icon in Windows Task Bar Start / stop server by context (right-click) menu

31 New Feature: QoS Graphical Enhancements
Additional metrics in detail reports for endpoints and sessions: Jitter buffer over/under runs Jitter buffer delays Number sequence jumps Max sequence jump Number sequence falls Max sequence falls Received octets

32 New Feature: User-specified Aliases
User can specify “friendly” aliases for IP addresses that are used throughout the VMM user interface, such as result lists. Configuring aliases from the client Configuring aliases from the server

33 New Feature: User-specified Aliases
User can toggle between using aliases or regular IP addresses in display. Aliases are off – IP addresses used Aliases are on – text labels used

34 Database Improvements
User can significantly improve database performance using “Store Bad Calls Only” option Sessions with good QoS characteristics are not stored Improve runtime performance Reduce database sizes This feature is optimized in VMM 3.1. VMM 3.0 stores all calls and purges good calls regularly. VMM 3.1 does not store good calls in the first place

35 Network Management Console VoIP System View
Release 3.1

36 Overview Description Support for new hardware Processor Ethernet
VoIP SystemView 3.1 Support for new hardware Processor Ethernet Improved status reporting for IP Phones Fault Reporting Enhancements Improved display of LSPs, SIP Phones and Audix User Search improved

37 New Hardware Support G250-DCP, G250-DS1 IP Phones: 4625SW, 4626, 4627
S8500 IBM Blade Server

38 Processor Ethernet New feature supported in S8500
Displays IP Phones and Gateways registered directly to CM CLAN-homed phones and gateways continue to be displayed as in the past

39 Improved IP Phone Status Reporting
IP Phone status is based on “ping” reachability typically monitored every 15 minutes New – Link Down and Link Up traps received from connecting gateway or switch will update associated IP Phone’s status immediately Supported for IP Phones connected to: Avaya P330, C360, G250 / BRI / DS1 / DCP, G350 Extreme Summit, BlackDiamond and Alpine Requires NMS to be listed as trap receiver in each gateway and infrastructure switch To activate this feature: select Action > Event Manager from the NMC menu and choose the "event configuration" tab Find "snmp traps" in the tree and select "snmp link-up" Click on "modify" in the tool bar and change the event category to “Status Alarms" Repeat the same for "snmp link-down"

40 Improved Fault Reporting
Support for MSS traps from CM servers and Gx50 gateways Alarm Refinements identify additional information in fault traps received from CM Support for SES 3.0 traps

41 Other Enhancements SIP Phones now displayed under associated SES server Hierarchy displayed under active LSPs Intuity Audix’s now grouped neatly under new “Adjuncts” branch

42 User Connectivity Search
Click on Find A search dialog is opened for searching for this user’s phone on your VoIP network Multiple search options Search has been enhanced to find entries in all Views New in 3.1

43 Bring Convergence to VoIP System View
Locate users and extensions in your network: which VoIP server serves it which VoIP device it is connected to which module/port/vlan it is connected to User name, Phone type, extension

44 Software Update Manager Central TN Board Upgrades & Inventory
Release 3.1

45 Overview Avaya Software Update Manager
Provides a detailed Inventory of TN boards Simplifies firmware downloads for managed Avaya devices in large scale networks by providing a quick simple process for software updates: Discovery – automatically detect and display customer firmware inventory Analyze - checks the firmware versions currently in use against the latest versions available from Avaya Support web site and recommends updates Retrieve – downloads new releases from Avaya’s Web site and stores it on the NM Server Download – schedule a download of the firmware for immediate or deferred execution

46 Inventory View Filter or sort by any attribute Export to CSV
Provides a detailed Inventory of TN boards showing Controlling CM Port Network Module location Board Type Hardware and Firmware Vintages Filter or sort by any attribute Export to CSV

47 Product Coverage Central Gateway TN Boards (as of CM 3.1)
CLAN, IPSI, VAL, Crossfire, Cruiser, Prowler, SIPI All programmable TDM Circuit Packs Media Gateways (since product launch) G350, G700, G250, G250-BRI,-DS1,-DCP Media Modules (since product launch) MM710,MM711,MM712,MM714,MM717,MM720,MM722,MM312,MM760 IP Phones (as of IM 3.0) 46xx (excluding 4630) Cajun Switches P130, P330, P330-ML,C360,C460,X330-WAN,X330-ATM (since product launch) P580, P882 (as of version 5.0) Wireless Products (since product launch) W310 Mobility Gateway (SCCAN) AP-3, AP-4, AP-5, AP-6 Discontinued Products: M770, M770-ATM, P120, P550

48 Avaya MultiSite Administration
Release 3.1

49 MultiSite Administration (MSA) Overview
Avaya Integrated Management (IM) Application Component of System Management Offer (formerly the Advanced Converged Management Offer) Client/server based application Red Hat Linux ES/AS 3.0 (upgrades) and ES/AS 4.0 (new installs) required for server Web browser access for administrators Shared use of connections to voice systems Browser Client MSA Server Avaya Communication Manager

50 Existing Features Co-resident with FPM and IMD
Support for move/add/change tasks and wizards: stations, system passwords, button label printing, etc. Ability to use templates for adding new objects Native name/Unicode/NAME2 entry for selected objects Ability to schedule tasks to run at a later time List/Display reports with support Multiple voice systems and multiple users Secure Connection to Voice and Messaging Systems through SSH Assignment of roles/permissions to partition administrative control Control at voice system level Control at object level

51 Communication Manager 3.1 Support
New Set Types Supported 4601+ 4602+

52 Communication Manager 3.1 Support (continued)
Support for station ports on G250-DCP and G250-DS1 Support for MM716 (24 line-side Analog ports) Call center support: Forced Agent Logout Support for new platforms: S8720 and S8400 Increase Class of Restrictions Increase Text Fields for Feature Buttons

53 Additional Modular Messaging Support in MSA 3.1
Support connecting to Modular Messaging via LDAP over SSL Configuration via Integrated Management Database Support transfer of Native Name (Name2) to Modular Messaging Subscriber Name

54 Vector Support in MSA 3.1 New Vector Object in System Manager Change
Duplicate Insert/ Delete Step Select From List of Announce-ments

55 Miscellaneous MSA 3.1 Enhancements
Display System Management Objects in Table Format* Merge Report Manager and Data Manager Non-Station Object Lock Report History for Quick Command* File Filters for “Save as” Operations Port Validation Before Task is Submitted Reserve Ports for Future Use Present All Options for Commands in Quick Command* Copy Size of Abbreviated Dialing Personal Lists on Station Duplication * Items shown in more detail in subsequent slides

56 Miscellaneous MSA 3.1 Enhancements
Display Additional Objects in Table Format including: AAR Analysis AAR Digit Conversion Alias Station ARS Analysis ARS Digit Conversion Class of Service Coverage Remote Feature Access Codes Old Format New Format

57 Miscellaneous MSA 3.1 Enhancements
Quick Command History has pull-down menu with last 25 commands executed Additional Static List including: add station next change station list cor list coverage path list ars analysis list dialplan analysis list hunt-group list history Help shows all valid entries similar to F5 function on the SAT

58 Avaya Fault and Performance Manager
Release 3.1

59 Fault and Performance Manager 3.1 Overview
Integrated Management Application Java applet that runs in Internet Explorer 6.0 browser on Windows 2000, XP and Windows 2003 Available as part of the System Management offer Provided on CD-ROM for Linux Server Linux platforms include: Red Hat Enterprise Linux ES 3.0 and 4.0, RHEL AS 3.0 and 4.0 Customer Value – monitors fault status for media servers and adjuncts, as well as provides performance measurement reports for media servers

60 Fault and Performance Manager 3.1 Application Example

61 Fault and Performance Manager 3.1
Existing Functionality: Trap Reception from Avaya Voice Systems and Adjuncts Display Status of Avaya Voice Systems and Adjuncts in Various Device Maps (DCS Connectivity View, IP Connectivity View, System Groups, Clusters, etc…) Propagation of Status Upwards from Lower Level components Drill-down to lower level components, such as Port Networks, Media Gateways, TN boards, etc… Configuration and Status Display Collection and Display of Exceptions, tagged to appropriate component Performance Data Collection and Reporting Capabilities

62 Fault and Performance Manager 3.1
New Support for 3.1 Features: S8400 S8720 Processor Ethernet/Enhanced LSP Crossfire Duplication (Status Media Processor) G250-DCP/G250-DS1 MM716/MM316 Help-Desk Assist functionality Provide Enhanced Alarm/Trap Filtering in Support of Alarm Refinements SNMP Trap Reception for VoIP Monitoring Manager Performance Data Alerting

63 Fault and Performance Manager 3.1 S8400 Support
Graphic View Tree View

64 Fault and Performance Manager 3.1 Processor Ethernet Support
Shows IP Connections to the PE New on S8500 platforms Already there for CLAN and S8300

65 Fault and Performance Manager 3.1 G250-DCP/G250-DS1 Support
G250 Tree View Graphic View G250 Details

66 Fault and Performance Manager 3.1 MM716/MM316
Display of MM716 in Media Gateway Configuration and Status Both Table and Graphic View Same Type of Display for MM316

67 Fault and Performance Manager 3
Fault and Performance Manager 3.1 Crossfire (TN2602AP) Duplication Support Display of TN2602 Configuration and Status Status DSP Shows Duplicated Board Data Can also Busyout and Release TN2602 Board

68 Fault and Performance Manager 3.1 Help Desk Functionality
Clicking the exception button will provide the user with alarm and error code details

69 Fault and Performance Manager 3.1 Help Desk Functionality (continued)
To invoke detailed description associated error code Customer can enter notes on error and create knowledge database. Select Error Description

70 Fault and Performance Manager 3.1 Help Desk Functionality (continued)
The Maintenance Manual is displayed, providing detailed information on that specific alarm By clicking on Helper

71 Fault and Performance Manager 3.1 Help Desk Functionality (continued)
Clicking on Sat Connection will launch the Communication Manager Native Configuration Manager, allowing the user to perform the needed maintenance tests. Note: Requires S8700, S8500 or S8300, and customer must have maintenance permissions

72 Fault and Performance Manager 3.1 Help Desk Assist Functionality
Assist Function Performs the Required Analysis Need Permissions to access Assist Function Automatically Runs Tests Does Analysis and Next Steps as Needed Creates Report with Analysis Results Provides Access to Launch Other Integrated Management Tools for Further Troubleshooting Initial Supported Maintenance Objects: DIG-IP-S, DIG-LINE This Release Provides Introductory Support, with more objects to follow in subsequent releases

73 Fault and Performance Manager 3.1 Help Desk Assist Functionality

74 Fault and Performance Manager 3.1 Help Desk Assist Functionality
Displays Results of Tests Run

75 Fault and Performance Manager 3.1 Performance Data Alerting
Based on Data Collected; Not Done in Real Time Can Base Alerting on Any Variable in List Measurements Report Result Can Trigger Trap, , or ARS Script

76 Fault and Performance Manager 3
Fault and Performance Manager 3.1 Alarm Filtering in Support of Alarm Refinements Customers can define Default or Custom Alarm Filtering for traps Includes SNMP trap generation for warning level alarms

77 Fault and Performance Manager 3
Fault and Performance Manager 3.1 Alarm Filtering, Traps for Warning Level Alarms High Granularity Filtering based on Category, Severity, Maintenance Object, and even Location Specific Definable Actions, such as , ARS Script, Trap Generation (with user-definable severity)

78 System View/NMS Integration 3.1 Overview
Provides integration between Fault and Performance Manager and HP OpenView Supports HP OpenView Versions 7.01 and 7.5 Integrates with HP OpenView on Windows 2000, Windows 2003 or Solaris 9/10 Provides status and discovery of media servers and adjuncts in Avaya sub-maps within HP OpenView Provides integration with U.S. (state) and Custom maps Provides launch point for other Integrated Management applications

79 System View/NMS Integration
Existing Functionality: Trap Reception from Avaya Voice Systems and Adjuncts Display Status of Avaya Voice Systems and Adjuncts in Various HP OpenView Maps (DCS Connectivity View, Server View, Custom View, US Map View, etc…) Context Sensitive Launching of Integrated Management applications, such as VoIP Monitoring Manager, Fault and Performance Manager, MultiSite Administration, etc…

80 System View/NMS Integration Default Map View Example
Available Avaya Map Views within HP OpenView Default US Map Custom Map

81 System View/NMS Integration US Map View Example
US Map Shows placement within a US Map with States defined within the Integrated Management Database Device Configuration

82 System View/NMS Integration DCS View Example
DCS View shows the DCS connectivity between Avaya Voice Systems

83 System View/NMS Integration IP Trunk View Example
IP Trunk View map is available from drill-down Displays IP Trunking between Avaya devices

84 System View/NMS Integration Enterprise Survivable Servers (ESS) Example
Labeling of Media Servers as Enterprise Survivable Servers (ESS) Status Indicator for when an ESS is Active (Up Arrow)

85 System View/NMS Integration Multiple Fault/Performance Servers (Scalability)
Support for Multiple Fault and Performance Manager servers from a single HP OpenView Not an Consolidated View Maps Available for Each Server

86 System View/NMS Integration 3.1 Enhancements – Additional SNMP Support
Support for S8400 status and trap reception Support for VoIP Monitoring Manager SNMP trap reception

87 Integrated Management Database
Release 3.1

88 Integrated Management Database 3.1 Overview
Integrated Management Application HTML Pages viewable in Internet Explorer 6.0 browser on Windows 2000, XP and Windows 2003 Available as part of the System Management offer Provided on CD-ROM for Linux Server Linux platforms include: Red Hat Enterprise Linux ES 3.0 and 4.0, RHEL AS 3.0 and 4.0 Customer Value – provides a single interface for administration of users and configuration data of managed systems for MultiSite Administration, Fault and Performance Manager and Proxy Agent

89 Integrated Management Database 3.1 Application Example

90 Integrated Management Database 3.1
New Password Security Features: Force Admin Login Password Change (First use of default password for the “admin” login shall automatically prompt the user to change the password) Login password requirements (Passwords must be at least 8 characters in length; Length is administrable) Password Re-Use (Passwords cannot match any one of the previous four passwords) Password Contents (Passwords must contain at least one alphabetic character and one numeric character) Password Change Rate Limiter (Passwords cannot be changed more than once a day; Rate is administrable) Password Change Error Display (display error messages that provide guidance on why a password was not accepted) Password-Aging (passwords must be changed after 60 days; Cycle length is administrable)

91 Integrated Management Database 3.1
New Password Security Configuration and Display

92 Integrated Management Database 3.1
New Features: Add New Element Type for S8400 Support for MSA (configuration of LDAP over SSL for Modular Messaging) Support for FPM (Permissions for Helpdesk and Assist Engine & Global Default for SNMP Access) New VMM Element Copy Element Function

93 Integrated Management Database 3.1
New S84XX Element Type

94 Integrated Management Database 3.1
Configuration of LDAP over SSL Used by MultiSite Administration to connect to Modular Messaging 3.0 or later

95 Integrated Management Database 3.1
Additional FPM roles Helper Assist Used by Fault and Performance Manager (FPM) to restrict access to the Troubleshooting functions: Helper and Assist

96 Integrated Management Database 3.1
New Copy Capability Retains Same Properties and Configuration as the Element Copied Need Unique Name, Product ID and IP address

97 Integrated Management Offers
Release 3.1

98 Integrated Management – v3.1 Structure (Same as v3.0)
Basic admin tools: ASA, VAM, VMM Trial Tools for administration of VoIP networks: NM Console, Provisioning ASA, VAM, VMM Trial VoIP network monitoring tools: VMM Multiple voice servers at multiple locations: FPM, MSA, PA Shipped with qualifying CM sales: ASA, NM Console Provisioning

99 Integrated Management v3.1 - Offers
NEW

100 Integrated Management 3.1 offers Four main Offers
Administration tools ASA, VAM, VMM (90 day trial) Enterprise Network Management Network Management Console, PIM, Updt. Mgr., Cfg. Mgr. System Management MSA, FPM, IMD, Proxy Monitoring VoIP Monitoring Manager (VMM)

101 Administration Tools - 3.1 offers
Basic admin package 1 license each of ASA and VAM Campus admin package unlimited licenses of ASA and VAM for use within a corporate campus Enterprise admin package unlimited licenses of ASA and VAM for use in a country Entitlements – no changes Note: All offers include a 90 day trial of VMM

102 Enterprise Network Management v3.1offers
Enterprise Entitlement – For qualifying CM sales NMC, 1 license for ASA, VAM Enterprise Offer 1-5 CM - Support for up to 1000 managed devices, up to un-managed devices (IP Phones) NMC, 5 licenses for ASA VAM Enterprise Solaris - Requires HPOV All Enterprise offers Include Upgrade offers from v3.0 Note: All offers include a 90 day trial of VMM

103 Monitoring v3.1 offers Basic Monitoring package –
VMM with a license for 2000 endpoints and 40 gateways Monitoring Additional licenses Additional license for 2000 endpoints and 40 gateways Enterprise Monitoring VMM with license for unlimited endpoints and gateways NEW Note: VMM is licensed through RFA. All RFA rules apply

104 System Management v3.1 offers
Just the Linux server apps – Fault and Performance Manager - Multi Site Administration Proxy Agent and Integrated Management Database System Management 1-10 CM Upgrade from v3.0 System Management CM --- Upgrade from v3.0 System Management 51+ CM --- Upgrade from v3.0 The Special upgrade from v3.0 that includes all applications is Still available

105 Management Solutions Customized Management Solutions
The Customized Management Solutions team will address customer’s expectations for managing our IP Telephony solutions. The Customized Management Solutions team has a global focus and engages in the following efforts: Customer Training Tailored to meet individual customer training requirements Each customer has focused hands on training on their equipment to better familiarize themselves with AIM capability Customized to only focus on applications that the customer will be using Training can be on-site or via webex For details

106 Thank you!


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