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SOA Maturity Model Yogish Pai CTO,BEA-IT. 2 Traditional Development and Integration Data Exposing Services Services -based Portals Services- based Processes.

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Presentation on theme: "SOA Maturity Model Yogish Pai CTO,BEA-IT. 2 Traditional Development and Integration Data Exposing Services Services -based Portals Services- based Processes."— Presentation transcript:

1 SOA Maturity Model Yogish Pai CTO,BEA-IT

2 2 Traditional Development and Integration Data Exposing Services Services -based Portals Services- based Processes SOA Value Add Time Share information with multiple consumers Consolidate services into composite applications providing 360 views Orchestrate services into business processes Speed Efficiency Custom fit Agile IT- Business Identifying the roadmap to SOA helped us develop the roadmap towards the final vision

3 3 Client Server ERP Packaged Applications eBusiness Get_Shipment_ Status Service Customer A Procurement Customer B Procurement Sales Portal Customer Service Firewall Data Exposing Services Example: Product Shipping Status External Service ConsumersInternal Service Consumers A single, universal method for making information available to multiple consuming applications independent of their platform 1 SOA Step #1 Consists of exposing enterprise information to internal or external client applications

4 4 Kana (Marketing Automation) Clarify (Call Center) Siebel (SFA) PeopleSoft 8 (ERP) Shared Application Services Portal Services Employee Manager Portal eSupport (Customer Self-support) eOrders (Quote-to- Order) eLicense (SW license mgt.) Dev2Dev (developer rel. Mgt.) PartnerNet (Partner rel. mgt.) Customers Products Employees Partners Enterprise DataEnterprise Applications – Back-end Custom Portal Applications – Front-end Enterprise Infrastructure Services Licenses Renewals (Installed Base mgt.) Directory Services Yahoo Messenger Ent. Ed. (Chat) Google, Inquira (Search) Documentum (Content Mgt.) Enterprise Services OUR 1st GENERATION SOA HELPED BUILD FRONT-END PORTAL APPLICATIONS VERY RAPIDLY AND EFFICIENTLY

5 5 ERP 360 Sales Portal Services-based Portals Example: A Sales Portal Call Center Get_Support_Call_ History Sales Force Automation Get_Order_Status Get_Customer _News Firewall Track_Quota Marketing Automation Get_Leads Consolidation of services into a composite application or portal creating 360 views of a users world 2 Client Server Packed Applications eBusiness Step #2 Consists of creating portal applications that create 360 Degree views of their users work environment

6 6 Employee Manager Portal eSupport Traditional Portal Applications Enterprise Infrastructure Services Shared Application Services Enterprise Service Bus Portal Services Shared Business Services Composite Applications Services Portal Sales Portal Open_Case Get_History Get_Customer Create_Quote Get_Contract Get_Customer Enterprise Data Enterprise Applications Enterprise Services Search, Content Mgmt, etc. ERP, CRM, etc. Customers Products, etc. Composite Applications Assembled from Business Services Components and Portlets that Expose Enterprise Data and Functionality OUR SECOND GENERATION SOA: SERVICES TO INTEGRATE THE ENTERPRISE AND BUILD COMPOSITE APPLICATIONS

7 7 It allows us to build powerful new business applications. Superior Customer Insight Better Coordination and Sharing Among Selling Team Integration of Selling (what we promise) with Delivery (what the customer experiences)

8 8 360 degree view of my relationship with BEA Improved coordination with BEA and my team members Reduced productivity losses The new architecture and many of the same services can enable customer facing applications.

9 9 Enterprise Infrastructure Services (EIS) Enterprise Applications (ERP, SFA, etc.) eSupport 12/01 11/02 6/03 Dev2Dev 03/02 03/03 06/03 eOrders 05/02 eLicense 03/03 03/04 HR Portal 08/02 Renewals 06/03 03 /04 Knowledge Express 03/04 Our SOA approach has helped us create big wins for our Business at a very rapid pace

10 10 Benefit Examples: Impact on BEAs eBusiness Program Efficiency $5.5 M savings in application development $2.2 M savings in supporting functions (production environment support, application support, etc.) Speed 50% reduction in development time for new applications Most releases in 4 months: 12x4 Development Model Predictability 50,000+ development man-hours delivered with less than 3% schedule variance Over $20M implementation costs within 1% of budget Quality & Performance All apps released with zero known functional defects Always on infrastructure IP and Skills Depth of skills/institutional knowledge in standards based architecture and technologies. Enterprise Architecture increases IT proficiency and optimizes business value

11 11 Get_Contract_ Burn_Rate Shipping - ERP Services-Based Processes Example: A Solution Milestone Invoicing Process Professional Services Automation Get_Milestone _Status Customer Portal Get_Shipment_ Status Get_Customer _Validation Billing Contract Management Get_Terms Create_ Invoice Create Invoice Validate Status with Customer Map Against Contract Terms Get Services Burn Rate Verify Project Milestone Status Verify Product Shipment Status Service Orchestration Business Process 3 Client Server Packaged Application eBusiness STEP #3 IS ORCHESTRATING SERVICES INTO BUSINESS PROCESSES

12 12 App 1 Portal 1 App 2 … Service 1 … App P Portal 2 …… Portal i Service 2Service 3Service 4Service n Enterprise-wide Shared Services or Standards Messaging – Service Directory and Brokering – QoS Management - Application and Database Connectivity – Security – Data Matching – Meta Data Management – Profile Management - Single Sign On, etc. Opportunities for Architectural Standards and Shared Services THE NEED FOR A IN SOA

13 13 New Customer Acquisition Opportunity to Cash Services Delivery Enterprise Knowledge Sharing Streamlined Core Processes Accessed by Role-Based Workbenches Internal Workbench ServicesMarketingSupport External Workbench Customers Sales Partners THE SIMPLE IDEA FOR BEAS FUTURE APPLICATION ARCHITECTURE

14 14 High re-use of common Services Reuse of Infrastructure/Foundational Components Reduction in time needed to develop new capabilities Shared Infrastructure / Business Service Specific Services (limited or no re-use) Role Based Portals Shall Leverage IT Investments Made Across the Entire Application Portfolio

15 15 Kana / eMA / Sales Rep hierarchy Siebel eOrders Peoplesoft eLicense Clarify / eSupport Lead XLS XLS QuikQuote Manual Export Compliance Credit Check PartnerNet Dev2Dev DLC Knowledge Express Renewals Entitlements TRIP Sales & Marketing Portal mySupport XLS CustDB RevDB ACT! / XLS Manual contracts Sales Analytics APAC-specific apps Customer Repository Extensity BugDB BEAMROCKS Calladus Renewals - XLS DRS RIP Market Analysis Lead Mgmt Ord er Mg mt Quo te Mg mt Opp. Mg mt Dema nd Gener ation Fulf illm ent Cus tom er Ser vice As This Future Vision Is Deployed, BEAs Legacy Applications Are Dramatically Simplified NOT FINAL RIP Eval. RIP

16 Thank You! 13 July 2006

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