1. Advancing Productivity, Innovation, and Competitive Success Favorite Six Sigma Tool Debra Hansford, CPIM, CIRM, CSCP APICS - Florida West Coast SME - Florida Suncoast

2. Advancing Productivity, Innovation, and Competitive Success Welcome! 2

3. Advancing Productivity, Innovation, and Competitive Success Objective As a group, we will conduct a five why session and discuss business situations when this may be helpful. Addition to our toolbox! 3

4. Advancing Productivity, Innovation, and Competitive Success Survey 1 Black belts? 4

5. Advancing Productivity, Innovation, and Competitive Success Survey 2 Six-Sigma so who brought calculators tonight? 5

6. Advancing Productivity, Innovation, and Competitive Success Complicated Equations 6

7. Advancing Productivity, Innovation, and Competitive Success Definition of Six Sigma A methodology that furnishes tools for the improvement of business processes. The intent is to decrease process variation and improve product quality. source: www.apics.org 7

8. Advancing Productivity, Innovation, and Competitive Success Six-Sigma Tools to ID Variation Pareto charts Cause and effect matrix Fishbone 5 Why 8

9. Advancing Productivity, Innovation, and Competitive Success Why Five Whys Yes, this is actually a six sigma tool that you don't need to have a calculator and memorize formulas! 9

10. Advancing Productivity, Innovation, and Competitive Success Why Do Kids Ask Why? Something different caught their eye! 10

11. Advancing Productivity, Innovation, and Competitive Success Why Do Kids Ask Why? What do you see? 11

12. Advancing Productivity, Innovation, and Competitive Success Possible Answers  Two types of clouds – cirrus and cumulus  High level cloud – up to 7 miles  Multilevel – 1 to 4 miles  Formed by ice crystals Do they care? 12

13. Advancing Productivity, Innovation, and Competitive Success What Do We Know? Warm day and tomorrow will be the same unless another type of cloud forms. Next day… test your theory! 13

14. Advancing Productivity, Innovation, and Competitive Success What Happened? Preparation and observation! They were involved … WIIFT We earned their trust! 14

15. Advancing Productivity, Innovation, and Competitive Success How Does Apply to Our Business? 15

16. Advancing Productivity, Innovation, and Competitive Success ID a Six-Sigma “Opportunity” Improve business process Reduce variation Team effort 16

17. Advancing Productivity, Innovation, and Competitive Success Variation “… thinking about a potential cause down to the root level.” source: Lean Six Sigma Toolbook, by George, Rowlands, Price, Maxey 17

18. Advancing Productivity, Innovation, and Competitive Success Root Characteristics Underground Not easy to identify Easy to ignore Dirty May spread 18

19. Advancing Productivity, Innovation, and Competitive Success How Do You Know You Found It? 1.Controllable activity 2.Cause and effect 3.Test 19

20. Advancing Productivity, Innovation, and Competitive Success Tips  Understand the difference in the what and the how  Keep digging  Listen 20

21. Advancing Productivity, Innovation, and Competitive Success Case Study 21

22. Advancing Productivity, Innovation, and Competitive Success Case Study Summary 1.Controllable activity 2.Cause and effect 3. Tested Preparation and observation! They were involved … WIIFT We earned their trust! 22

23. Advancing Productivity, Innovation, and Competitive Success Group Five Why 23

24. Advancing Productivity, Innovation, and Competitive Success 24

25. Advancing Productivity, Innovation, and Competitive Success Your Business Situations Inventory accuracy Quality Processes Supplier performance Other ideas? 25

26. Advancing Productivity, Innovation, and Competitive Success Objective As a group, we will conduct a five why session and discuss business situations when this may be helpful. Addition to our toolbox! 26

27. Advancing Productivity, Innovation, and Competitive Success Thank – You! Debra@PreCrest.com Has the seed been planted for you to start digging? 27