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Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with caution Understanding IT Folks.

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Presentation on theme: "Engaging IS/IT for Successful Outcomes. Woodland Creatures People Skills = Null Approach with caution Understanding IT Folks."— Presentation transcript:

1 Engaging IS/IT for Successful Outcomes

2 Woodland Creatures People Skills = Null Approach with caution Understanding IT Folks

3 You need to buy in from IT to get the best results. You get that by engaging them early and often. Use their expertise

4 Dont just buy something because you have money to spend! - Especially in these economic times - thoughtful, planned projects will yield the best results. What do IT and CalTrans have in common? - consider the impacts not only financially but on resources such as infrastructure and human resources.

5 Planning & Development Begin with the end in mind! Ask some important questions like: Why do we need this technology? What are the desired outcomes? How will it enhance results? Is there adequate tech support / staffing? Does it make things easier or complicate? Does the result warrant the expense? Do a CBA!

6 System Development Life Cycle

7

8 Levels of Technology Consumer Mom & Pop / Small Shop Enterprise Product Rep.: Of course our product is compatible with your environment! Remember: Sales people get paid to sell.

9 Be an Expert or Ask an Expert? Engage the right resource!

10 Organization Whos who and who does what? Information Services - Admin & Finance Open Campus - Educational Services Faculty Websites - Institutional Effectiveness Instructional Media - Academic Affairs

11 Organization Continued Whos who and who does what? Web Development District - Chief of Staff Moreno Valley - Business Services Norco - Academic Affairs

12 Organization Whos who and who does what? Organizational Charts http://rccd.edu/administration/humanr esources/Pages/OrganizationalCharts.aspx http://rccd.edu/administration/humanr esources/Pages/OrganizationalCharts.aspx

13 Inside Information Services Software Development Datatel, WebAdvisor, Software Development, R25, Imaging system Network & Communications Telephones, cell phones, voice-mail, cabling Network Support Network Infrastructure, Servers, Data Storage, Backups, Email / Active Directory, Network and Data Security. Micro Support Desktop hardware, software and operating system installation and Maintenance. These guys are the front line to the user community and have a lot to manage. Helpdesk

14 The HelpDesk Why use the HelpDesk when I can call Skip or Cindy or Gloria or a MicroSupport guy? What if we are not available? Who knows you contacted us? Staff Management Historical Record helpdesk@rcc.edu preferred or 951.222.8388 helpdesk@rcc.edu

15 Engage IT early and use their expertise Plan for technology implementations. Use Enterprise level equipment and software Understand who to engage for what. If youre not sure, check the org charts.


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