Presentation on theme: "Improving Client Retention in Primary Care QI Project Review Title I Case Management HIV Quality Learning Network June 28, 2007."— Presentation transcript:
Improving Client Retention in Primary Care QI Project Review Title I Case Management HIV Quality Learning Network June 28, 2007
November 2006, Learning Network Meeting: “Reflections on Retention” Rationale for Focusing on Retention Considering Interventions Based Upon Research Measurement Quality Improvement and Retention URS to Measure and Improve Retention The Learning Network’s Role In Addressing Retention Provider Presentations - Applying QI to Address Retention Improving Client Retention in Primary Care QI Project Selection
December –January, Learning Network Survey 29 of 30 - “yes” to Learning Network-wide Project Teams are established with common “themes”: co-located w/ primary care clinic contracted/visiting primary care providers located in the Tri-County area target population - incarcerated & recently released target population - immigrants target population - homeless Improving Client Retention in Primary Care QI Project Selection
Improving Client Retention in Primary Care Learning Network-wide QI Project Development February 2007, Learning Network Meeting: Quality of Case Management Documentation Primary Care Status Measure Review – 2005 Baseline Reports from the Field – HHC and ASC Lower Manhattan Learning Network-Wide QI Project Teamwork Team roles and responsibilities Identifying causes and a “root cause” Brainstorming Solutions/Changes to address a “root cause” Planning a Small-Scale Test of a Change
Results of February’s Meeting Common Retention Measure: Clients should have a visit with their primary care provider at least once every 6 months. QI Project Aim: Increase the number of patients who have connected to medical care and are retained. Overarching Learning Network QI Project Goals: Demonstrate measurable improvements to client retention and engagement in primary care across the Title I Case Management Learning Network Share the identified best practices across the Title I Learning Network(s), with key stakeholders including primary care providers, other supportive service providers and funders
QI Project Plan February - April Agency QI Project Teams Meet to: -Review PCSM and 2005 performance data -Utilize QI project “team” tools -Share info from LN meetings, utilize tools where helpful and get QI project teams feedback on the best strategy to test
QI Project Plan February - April (continued) QI Training Available to T-I Agency Staff Option 1: On-line Training Module(s) The Model for Improvement - PDSA Option 2: @ AIDS Institute Basic QI Workshops
QI Project Plan (continued) February – April: QI Test of Change Worksheet: Task: Plan to Test a Strategy April - May: CM Program’s QI Project Team Task: Implement at least one rapid cycle test of change May: Collaborative Team Call Task: Share the progress of your test of change ...
QI Project Plan (continued) June 28 - Quality Learning Network QI Project Teamwork: 3 Tasks: Evaluate Title I Learning Network’s Team Progress Evaluate Title I Learning Network’s Team Progress Discuss Each Program’s QI Project - Feedback & Planning of Next Steps Discuss Each Program’s QI Project - Feedback & Planning of Next Steps Select Best Overall Quality Improvement & Best Use of a PDSA Cycle (“Rapid Cycle”) Select Best Overall Quality Improvement & Best Use of a PDSA Cycle (“Rapid Cycle”)
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