Presentation is loading. Please wait.

Presentation is loading. Please wait.

Implementing IP Telephony into Your Local Area Network.

Similar presentations


Presentation on theme: "Implementing IP Telephony into Your Local Area Network."— Presentation transcript:

1 Implementing IP Telephony into Your Local Area Network

2 Dataswitch w/QoS & PoE Router w/QoS Analog FAX Analog Phone IP Telephones Remote IP Telephone Laptop w/Softphone VoIP Provider Analog Lines Digital T1/PRI Internet/ WAN Public Switched Telephone Network/ITSP Xorcom IP PBX Category 3 Cable (Skinny Wire) Remote Office

3 Award Winning Enterprise Level IP PBX Solutions

4 About Xorcom Developer & Manufacturer of IP PBX systems since 2004 Offer wide and flexible range of telephony solutions Worked in global markets from day one Distributed in six continents Global Headquarters in Misgav Israel US Headquarters in Phoenix Arizona Constant steady growth

5 Among our Customers

6 What we do that others don’t…. No per user license fees for core PBX applications –Voic to ; Fax to ; Voice Conference Rooms; Web based Operator Panel; Powerful User Interface; Call Recording; Call Barge; Call Barge & Whisper and much more! Can work with virtually any SIP standard IP Endpoints such as IP Phones & softphones etc… Powerful Call Center solution for small to mid-size call centers with no per agent fees!

7 What we do that others don’t…. Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!

8 What we do that others don’t…. TWINSTAR™

9 Xorcom Hardware Solutions Two Lines of Hardware Products Telephony Interfaces & Telephony Servers

10 Modular Design  Flexible and scalable Encased 1U x 19” Housing  All the same modules or mix the modules  PRI module is 4 port even when you purchase 1  Add more PRI circuits with a license key!

11 Modular Design

12 Astribank Overview  Direct USB connection to your PBX server  Drivers are native in the software!!!  Auto detection of analog/digital ports with Zaptel and DAHDI drivers  Peripheral device support (I/O ports)  All units are Twinstar ready Astribank USB

13  Up to 32 FXO ports  Up to 4 E1/T1 PRI ports  Up to 4 E1 R2 ports  Up to 8 BRI ports FXO + Digital Ports PSTN Astribank USB

14 Analog Capacity Astribank USB  Up to 32 FXS ports

15 Multiple Astribanks  Connect multiple Astribanks to your Asterisk Server  Up to 32 FXS Ports Per Astribank  You can mix FXO and PRI Modules as well!!!  Xorcom manufactures a 16 Port USB Hub with Redundant Power Supplies for Astribank 16 Port USB Hub USB Cables

16 New Standard for Connectivity

17 XPP: Unique Selling Points High speed 480 Mbit/s USB2 connectivity Supports very high densities –Can manage up to: 2,400 Simultaneous calls Full support for fax and modemsfax and modems Modular and scalable Additional ports are ‘hot pluggable’ Upgrade PRI Ports with a License Key!

18 XORCOM IP-PBX PRODUCT LINES Three lines to meet requirements of different sized businesses

19 Xorcom IP-PBX Product Lines XR1000 – up to 30 users Concurrent Calls: 10 XR2000 – up to 200 users Concurrent Calls: 45 XR3000 – up to 1000 users Concurrent Calls: 300

20 Xorcom XE IP-PBX Product Lines

21 Purpose Built Telecom Appliance  Xorcom’s line of Appliance/Servers are made to do one thing and one thing only…Run your PBX!  Multiple telecom applications…One Server  Call Recording; Conference Bridges; Unified Messaging  Xorcom enhances IP PBX Applications because our Appliance/Servers are load tested in order to remove the guess work for performance  Most Resellers/Customers purchase high performance processors, huge HDD and way too much RAM just because they think it’s the right thing to do!

22 XR1000: Overview IP-PBX optimized for SOHO Stand-alone IP-PBX Up to 16 ports (Analog Phones/Phone Lines) Peripheral device support (I/O ports) Up to 10 concurrent calls Up to 30 users (SIP) Remote access Great for small or remote offices –Connect over the Internet or WAN to corporate HQ XR1000

23 XR2000: Overview Leading-Edge IP-PBX for SMB Stand-alone Asterisk-based IP-PBX Up to 45 concurrent SIP calls Up to 200 users Remote access RAID1 Standard(dual HDD redundancy) Peripheral device support (I/O ports) Dual Ethernet Ports: 10/100 & 10/100/1000 XR2000

24 Extensions Analog –Up to 32 internal analog extensions –Up to 4 additional analog Astribank units –Max. total – 160 analog extensions IP –Up to 200 SIP –Up to 200 IAX Total (mixed) –Up to 200 users XR2000 LAN

25 XR2000 supports up to 160 analog extensions with add-on Astribank units Supports Existing InfrastructureXR2000 Astribank Channel Banks (up to 4) 4 Port USB Hub 4 Port USB Hub

26 XR3000: Overview Stand-alone enterprise-grade Asterisk-based IP-PBX Up to 300 concurrent calls Up to 1,000 users Remote Access RAID1 Standard (dual HDD redundancy) Peripheral device support (I/O ports) Dual Ethernet Ports: 10/100/1000 Standard + 10/100/1000 Optional XR3000

27 High Density Astribank Channel Banks (up to 16) XR Port USB Hub with Redundant Power Supplies

28 Complete Hot Failover for Your PBX

29 TWINSTAR™ Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!

30 High Availability Solution Provides full redundancy for a complete PBX system, including telephony interfaces Quick and automatic failover process keeps downtime to an absolute minimum Auto detection of server failure & switch to backup server Firmware-based switching mechanism is not network-dependent Solution components: –Two Xorcom IP PBX units with identical configurations –Xorcom Astribank channel bank(s) with dual USB ports XPP Technology

31 Initial Setup: Identical Servers Two Xorcom servers + dual-USB Astribank IP Network USB Astribank (front panel) USB-connected channel bank providing T1, Analog Phone Lines and Analog Extensions Xorcom server (backup) Xorcom server (primary) Analog Phones IP Phones LAN/WAN SIP Trunking

32 Standard Operation: Primary Active Two Xorcom servers + dual-USB Astribank IP Phones USB Astribank (rear panel) USB-connected channel bank providing T1, Analog Phone Lines and Analog Extensions Xorcom server (backup) Xorcom server (primary) Analog Phones LAN/WAN IP Network

33 IP Phones Analog Phones If the Primary Server Fails… USB Astribank (rear panel) USB-connected channel bank providing T1, Analog Phone Lines and Analog Extensions Xorcom server (backup) Xorcom server (primary) LAN/WAN Server Failure IP Network SIP Trunking

34 Analog Phones IP Phones …the Backup Server is Activated USB Astribank (rear panel) USB-connected channel bank providing T1, Analog Phone Lines and Analog Extensions Xorcom server (backup) Xorcom server (primary) LAN/WAN Switch Changes to Backup Server Backup Server: Everything Transfers over Including IP Phones, Phone Lines & SIP Trunks IP Network SIP Trunking

35 IP PBX Software Provided by: Xorcom USA

36

37 IP PBX Features User-friendly Web Interface Interface in Different Languages Unlimited Extensions CDR (Call Details Record) TDM/SIP/IAX Trunks Remote Extensions Voic Fax Support/Fax to Voic to IVR Menu System Ring Groups Call Queues Conference Rooms  Find-Me Follow-Me  Time-Based Routing  Advanced Dialing Rules  Music On Hold  Paging and Intercom  Web Access to Voic  Admin Status Screen  Package Manager (for easy updates)  Phone Provisioning Tool  Network Settings Tool  Echo Cancellation  Call Screening

38 Telephone User Interface

39

40 User Interface: Login

41 User Interface: Language Choices

42 User Interface: Visual Voic

43 User Interface: Call Monitor/Tracking

44 User Interface: Everyday Features

45 User Interface: Follow-me feature

46 User Interface: Personal Locator

47 User Interface: Feature Codes List

48 User Interface: User Settings

49 Your Operator Panel

50 Your Operator Panel

51 Visual Phonebook

52

53 Visual Queue Status

54

55 Visual Conference Bridges

56

57 IP PBX Administration You can define different levels of Administration Access. You can have: Master Administrator Supervisor Sub-Supervisor User

58 IP PBX Administration

59 Creating New Extensions

60 Auto Attendant/IVR

61 Auto Attendant/IVR Options

62 Easy to Manage Admin Options

63 Enhanced Call Detail Reports Included in Base IP PBX Software No Per User License Fees

64 Call Detail Records (CDR) Outgoing

65 Outgoing Call Report Per Extension

66 Outgoing Calls Graphic Reports

67

68

69 Incoming Call Reports

70 Incoming Call Report Per Extension

71 Incoming Calls Graphic Reports

72

73 CDR Graphic Reports

74 Distribution of Calls

75 ccQstats Call Center Reporting Software

76 IP PBX Call Center Features Queue Options –Agent Call Announcement Announcement to Agent –Join Announcement Announcement to Caller –Message On Hold by Queue –Ringing Instead of MoH –Maximum Wait Time –Maximum Callers –Ring Strategy Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory –Wrap-up Timer –Call Recording –Agent Event Recording –Queue Priority –Customer Care Callback (Option)  Caller Position Announcements  Frequency  Announce Positions  Announce Average Hold Time  Periodic Announcements  Frequency  Option to have caller press a key and exit the queue  Can be sent to:  Customer Care Callback  Voic  Alternate Answer Point  Failover Destination  If Maximum Wait Time or Maximum Callers intervals are reached, define destination where the call should be transferred * Items in blue are normally optional for other Call Center software packages

77 Select Time Frame to Report

78 Distribution of Calls Per Queue

79 Distribution of Calls Per Month & Week

80 Distribution of Calls Per Day

81 Distribution of Calls Per Hour

82 Call Center Graphic Reports

83

84

85

86 Answered Calls Report

87 Real-time Queue Summary

88 Thank You Contact Jim Raeuchle or Lori Linker BluegrassNet Voice (Authorized Dealer)


Download ppt "Implementing IP Telephony into Your Local Area Network."

Similar presentations


Ads by Google