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Measuring Success Measurement in LSC Purpose here: think broadly about what to measure, and touch briefly on how You need to.

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Presentation on theme: "Measuring Success Measurement in LSC Purpose here: think broadly about what to measure, and touch briefly on how You need to."— Presentation transcript:

1 Measuring Success

2 Measurement in LSC Purpose here: think broadly about what to measure, and touch briefly on how You need to adapt and apply to your LSC goal

3 Overview Tie to theory of LSC Six purposes of measurement in LSC How to think about measurement Four useful assumptions about measurement Seven categories of measurement in LSC Discussion and reflection to end your journey

4 Six purposes of measurement in LSC efforts 1. Help clarify “topic…vision…key themes” 2. Create “sufficient mix of pressure, etc.” 3. Assure that “pragmatic changes” are “sufficiently effective and visible” 4. Create “the appearance of success” in order to attract and activate “previously neutral others” 5. Determine if on path to a “reasonably well-established norm” 6. Ultimately, provide “full, measured results and unintended consequences” Key Points: (a) measurement is important throughout LSC, and (b) different measurements may be required for different purposes

5 Thinking about measurement Think observation and difference Paul Plsek’s question: If we are successful, what differences would we expect to observe? An observation can be the presence or absence of something Numbers and stories are both useful Recall theory of LSC: “experienced on an emotional as well as intellectual level” Look from point of view of reasonable sceptic

6 Four Useful Assumptions About Measurement Your problem is not as unique as you think You have more data than you think You need less data than you think There is a useful measurement that is much simpler than you think Ref: Hubbard DW (2007) How to Measure Anything: Finding the Value of Intangibles in Business. New York: Wiley & Sons.

7 Be practical Talk to knowledgeable others, search Internet, and review literature for measures Brainstorm existing data, reports, and indicators and ask if they aren’t sufficient (advantage: built-in baseline) Understand intuition and belief in action- taking; more data obscures, less is clearer Look for simple, useful measures even if they don’t measure everything

8 Seven categories of measurement for LSC While all may not apply to your goal, consider… Service delivery outcomes Health and well-being Financial performance Satisfaction and experience of process (service users, carers, staff) Mindset and behaviour change (service users, carers, staff) Organisational capability-building Transformational process indicators

9 Notes… The seven categories overlap; purpose is to think comprehensively, not to categorise Consider these seven categories for each of the six purposes of measurement in LSC

10 Summary Tie to theory of LSC Six purposes of measurement in LSC How to think about measurement Four useful assumptions about measurement Seven categories of measurement in LSC Discussion and reflection

11 Discussion How do these insights about measurement apply to your LSC work? What challenges and barriers do you anticipate with regards to measurement in your LSC efforts? What are your key take-away learnings from this module?


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