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10.03.2006 Osnove podpore MS namiznim sistemom (XP) Boštjan Müller.

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Presentation on theme: "10.03.2006 Osnove podpore MS namiznim sistemom (XP) Boštjan Müller."— Presentation transcript:

1 Osnove podpore MS namiznim sistemom (XP) Boštjan Müller

2 Osnove podpore MS namiznim sistemom (XP) Chapter 1 Installing a Windows Desktop Operating System

3 Osnove podpore MS namiznim sistemom (XP) Hardware Requirements Minimum Processor ● Pentium II 233Mhz Memory ● 64 MB Disk space ● 1.5 GB free space Network ● None Display ● VGA CD-ROM/DVD Recommended Processor ● Pentium II 300Mhz Memory ● 128 MB Disk space ● 2 GB free space Network ● Network Card Display ● SVGA CD-ROM/DVD

4 Osnove podpore MS namiznim sistemom (XP) Checking Hardware and Software Compatibility Check Hardware Compatibility at: ● ● Windows Catalog: BIOS Compatibility ● ACPI support (F7 option at boot) ● update to latest BIOS firmware ● disable antivirus Drivers ● suitable drivers for HDD controllers if not supported by operating system ● F6 at boot

5 Osnove podpore MS namiznim sistemom (XP) Partitioning Disk Space Create a new partition on unpartitioned hard disk Create a new partition on a partitioned hard disk Install on an existing partition Delete an existing partition to make disk space available

6 Osnove podpore MS namiznim sistemom (XP) System and Boot Partitions System Partition ● Contains Boot Loader (NTLDR) ● Contains Boot Sector Boot Partition ● Contains Windows XP operating system files (\windows) ● Recommended size is at least 2GB free space

7 Osnove podpore MS namiznim sistemom (XP) Using Remote Installation Services (RIS) Ris Server Requirements ● Windows 2000 or Windows 2003 Server (member or Domain Controller) ● Pentium 133 or higher, 128 MB ram minimum, NIC ● at least two partitions, one for the operating system and one RIS ● TCP/IP ● DHCP ● DNS ● Active Directory (AD)

8 Osnove podpore MS namiznim sistemom (XP) Troubleshooting Installation Common Installation Problems ● media errors ● insufficient disk space ● not enough memory ● not enough processing power ● hardware that is not on the HCL ● hardware with no driver support ● hardware that is not configured properly ● incorrect CD key ● failure to access TCP/IP network resources ● failure to connect to a domain controller when joining a domain

9 Osnove podpore MS namiznim sistemom (XP) Troubleshooting Installation Log Files ● Action log contains actions performed during setup ❍ \Windir\setupact.log ● Error log contains errors that occured during setup ❍ \Windir\setuperr.log

10 Osnove podpore MS namiznim sistemom (XP) Supporting Multiple-Boot Options The first partition must have a file system that is supported by all operating systems You can multiboot between Dos, Windows 9x, NT, 2000, XP, 2003 It is recommended that each operating system is on its own partition It is recommended that Windows NT 4.0 has at least Service Pack 4 installed It is recommended that Windows XP is the last operating system installed

11 Osnove podpore MS namiznim sistemom (XP) Chapter 2 Managing and Troubleshooting Access to Resources

12 Osnove podpore MS namiznim sistemom (XP) Managing Local Access Applying NTFS Permissions ● NTFS Permissions are cumulative ● Deny overrides allow permissions ● 5 levels of permissions: ❍ Full Control ❍ Modify ❍ Read & Execute ❍ List Folder Contents ❍ Read ❍ Write

13 Osnove podpore MS namiznim sistemom (XP) Managing Local Access Applying NTFS Permissions (CACLS)

14 Osnove podpore MS namiznim sistemom (XP) Managing Local Access Controlling Permission Inheritance ● Inherit from Parent ● Replace permission entries

15 Osnove podpore MS namiznim sistemom (XP) Managing Local Access Ownership

16 Osnove podpore MS namiznim sistemom (XP) Managing Local Access Determining Effective Permissions Viewing Effective Permissions (CACLS)

17 Osnove podpore MS namiznim sistemom (XP) Managing Local Access NTFS Permissions for Copied or Moved Files ● Move on the same volume/partition retains original NTFS permissions ● Move between different volumes/partitions inherits NTFS permissions from destination ● Copy always inherits NTFS permissions from destination ● Copy/Move to FAT will not retain NTFS permissions

18 Osnove podpore MS namiznim sistemom (XP) Managing Network Access Creating Shared Folders ● Share Name ● Comment ● User Limit ● Permissions ● Caching

19 Osnove podpore MS namiznim sistemom (XP) Managing Network Access Creating Shared Folders ● Only folders and printers can be shared ● Share permissions apply to folders ● Share permissions apply to network access only ● A copied/moved shared folder is not shared ● creat a hidden share by adding a $ at the end ● net share

20 Osnove podpore MS namiznim sistemom (XP) Managing Network Access Configuring Share Permissions ● Full Control, Change, Read

21 Osnove podpore MS namiznim sistemom (XP) The Flow of Resource Access Local and Network Access ● The most restrictive access applies when combining Share permissions and NTFS permissions

22 Osnove podpore MS namiznim sistemom (XP) Managing Printing Printing Basics ● Printer ● Print Device ● Print Server ● Print Spooler ● Printer pool ● Printer driver ● Physical port

23 Osnove podpore MS namiznim sistemom (XP) Managing Printing The Windows XP Printing Process The Roles of Print Devices and Printers ● One printer per print device ● One printer – multiple print devices (printer pooling) ● Multiple printers – single print device

24 Osnove podpore MS namiznim sistemom (XP) Managing Printing Setting Up Printers

25 Osnove podpore MS namiznim sistemom (XP) Managing Printing Security

26 Osnove podpore MS namiznim sistemom (XP) Print server properties

27 Osnove podpore MS namiznim sistemom (XP) File and Folder Management Basics Managing File and Folder Options ● Offline Folder Options

28 Osnove podpore MS namiznim sistemom (XP) File and Folder Management Basics Managing File and Folder Options ● Manually synchronizing and offline folder

29 Osnove podpore MS namiznim sistemom (XP) File and Folder Management Basics Managing File and Folder Options ● Making files and folders available

30 Osnove podpore MS namiznim sistemom (XP) File and Folder Management Basics Managing File and Folder Options ● Preventing a Folder from Being Accessed Offline

31 Osnove podpore MS namiznim sistemom (XP) Chapter 3 Configuring and Troubleshooting Hardware Devices and Drivers

32 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage Basic Storage H: G: F: E: D: C: F: E: D: C: -OR--OR- Primary partitions Up to four primary partitions Up to three primary partitions and one extended partition with logical drives Extended partition with logical drives

33 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage Dynamic Storage ● No limits on number of volumes ● Supports simple volumes, spanned volumes, striped volumes ● Upgraded from basic disk ● Supported by Windows 2000, XP and 2003

34 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage Dynamic Storage ● Simple Volumes

35 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage Dynamic Storage ● Spanned Volumes

36 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage Dynamic Storage ● Striped Volumes

37 Osnove podpore MS namiznim sistemom (XP) Configuring Disk Storage

38 Osnove podpore MS namiznim sistemom (XP) Display Properties

39 Osnove podpore MS namiznim sistemom (XP) DirectX Diagnostic Tool Start->Run->msinfo32.exe -> Tools -> DirectX Diagnostic Tool

40 Osnove podpore MS namiznim sistemom (XP) Configuring Power Management Options for Mobile Computing Selecting a Power Scheme Using Power-Saving Options

41 Osnove podpore MS namiznim sistemom (XP) Selecting a Power Scheme Select a time to hibernate the computer automatically A power scheme is a collection of settings that manage a computer’s power usage Select a power scheme

42 Osnove podpore MS namiznim sistemom (XP) Using Power-Saving Options - Standby Standby ● For short periods of non-use ● The monitor and hard disks turn off automatically ● Operating system continues to run in a low-power state ZZZzzz

43 Osnove podpore MS namiznim sistemom (XP) Using Power-Saving Options - Standby Hibernation ● For extended periods of non-use ● The desktop is saved to hard disk ● The monitor and hard disks turn off automatically ● System shuts down

44 Osnove podpore MS namiznim sistemom (XP) Managing I/O Devices Configuring the Keyboard Configuring the Mouse Configuring Wireless Devices Configuring USB Devices Managing Processors (Uni – Multi) Configuring Fax support

45 Osnove podpore MS namiznim sistemom (XP) Managing Multiple Hardware Profiles Hardware profile contains all of the settings for a Computer Multiple hardware profiles are used when a computer uses different devices at different locations You can enable/disable devices and services profiles Can be created in Start -> Control Panel -> Performance and Maintenance -> System

46 Osnove podpore MS namiznim sistemom (XP) Updating Drivers Start the Device Manager Open the Properties of device to update Run the Update Device Driver Wizard To Update a Driver

47 Osnove podpore MS namiznim sistemom (XP) Driver Rollback

48 Osnove podpore MS namiznim sistemom (XP) Chapter 4 Configuring and Troubleshooting the Desktop and User Environments

49 Osnove podpore MS namiznim sistemom (XP) Customizing the Taskbar Taskbar Quick Launch Notification Area

50 Osnove podpore MS namiznim sistemom (XP) Customizing the Start Menu Pinned Programs Recently used programs All Programs menu User Standard Folders Control Panel Default Utilities

51 Osnove podpore MS namiznim sistemom (XP) Configuring Accessibility Options FilterKeys StickyKeys ToggleKeys SoundSentry ShowSounds MouseKeys SerialKeys High Contrast Magnifier The Accessibility Wizard Can Help You Configure Accessibility Options, Including:

52 Osnove podpore MS namiznim sistemom (XP) Configuring Regional Options Changing Time, Date, Number, and Currency Formats Changing Keyboard Layout Adding a Language Switching to a Different Language

53 Osnove podpore MS namiznim sistemom (XP) Group Policy Objects and Active Directory Active Directory Overview ● Hierarchical structure ● Domains ● Organizational Units GPO Inheritance ● Order of Application  Local computer  Site (group of domains)  Domain  Organizational Unit ● No Override ● Block Inheritance

54 Osnove podpore MS namiznim sistemom (XP) Group Policy Objects and Active Directory Using the Group Policy Result Tool

55 Osnove podpore MS namiznim sistemom (XP) Group Policy Objects and Active Directory Applying LGPOs

56 Osnove podpore MS namiznim sistemom (XP) Working with User Accounts Computer Management Local Users and Groups (MMC)

57 Osnove podpore MS namiznim sistemom (XP) Creating New Users Only Administrators and Power Users Username Rules and Conventions ● between 1 to 20 characters ● must be unique ● cannot contain */\[]:;|=,+?<>” Security Identifiers

58 Osnove podpore MS namiznim sistemom (XP) Troubleshooting User Accounts Authentication Local User Accounts ● Incorrect username, incorrect password, prohibitive user rights, disabled or deleted account, domain account logon Domain User Accounts ● Incorrect username, incorrect password, prohibitive user rights, disabled or deleted account, local account logon, computer is not part of domain, unavailable Domain Controller/DNS/Global Catalog

59 Osnove podpore MS namiznim sistemom (XP) Using System Monitor Select appropriate view ● Chart, Histogram, Report

60 Osnove podpore MS namiznim sistemom (XP) Using Task Manager

61 Osnove podpore MS namiznim sistemom (XP) Using Task Manager

62 Osnove podpore MS namiznim sistemom (XP) Using System Monitor Administrative tools -> Performance MMC -> ActiveX control -> System Monitor

63 Osnove podpore MS namiznim sistemom (XP) Using System Monitor Select appropriate view ● Chart, Histogram, Report

64 Osnove podpore MS namiznim sistemom (XP) Using System Monitor Adding counters ● Choose computer ● Choose performance object ● Choose counter ● Choose instance

65 Osnove podpore MS namiznim sistemom (XP) Chapter 5 Troubleshooting Network Protocols and Services

66 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Overview of TCP/IP Protocol ● Benefits ● Features ● Basics of IP Addressing and Configuration ❍ IP Address ❍ Subnet Mask ❍ Default Gateway ❍ Dynamic Host Configuration Protocol (DHCP) ❍ Domain Name System (DNS) servers ❍ Windows Internet Name Service (WINS) servers

67 Osnove podpore MS namiznim sistemom (XP) TCP/IP properties

68 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Options for Deploying TCP/IP Configurations ● APIPA (Automatic Private IP Addressing) ❍ - client does not receive an address from DHCP ❍ - client chooses an IP address from the following range ❍ – mask ❍ - verifies that it is not in use - continues to check for the presence of a DHCP server every 5 minutes ● Disable APIPA in registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters IPAutoconfigurationEnabled=0

69 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Options for Deploying TCP/IP Configurations ● Using Alternate IP Configuration

70 Osnove podpore MS namiznim sistemom (XP) Using an Internet Connection Firewall (ICF) ICF is a stateful firewall Should only be used if connected directly to the Internet Do not use with VPN and on the internal connection of a ICS host

71 Osnove podpore MS namiznim sistemom (XP) ipconfig

72 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Testing IP Configuration ● IPCONFIG ❍ /all ❍ /release ❍ /renew ❍ /flushdns ❍ /registerdns ❍ /showclassid ❍ /setclassid PING NBTSTAT PATHPING

73 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Testing IP Configuration ● Local Area Connection Status

74 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Overview of TCP/IP Protocol ● DNS ❍ resolves hostnames to IP addresses ❍ resolves IP addresses to hostnames ❍ alternative is a HOSTS file ● WINS ❍ resolves NetBIOS names to IP addresses ❍ resolves IP addresses to NetBIOS names ❍ alternative is LMHOSTS file or broadcast

75 Osnove podpore MS namiznim sistemom (XP) Overview of Network Protocols Understanding TCP/IP Name Resolution ● DNS ● NetBIOS over TCP/IP (NetBT) ● WINS ● HOSTS or LMHOSTS files ● Subnet Broadcasts Using Multiple IP Addresses

76 Osnove podpore MS namiznim sistemom (XP) Using the New Connection Wizard Use the New Connetion Wizard to implement remote connections

77 Osnove podpore MS namiznim sistemom (XP) Setting Up a Modem

78 Osnove podpore MS namiznim sistemom (XP) Using Virtual Private Connections Windows XP can be a VPN client Windows XP can also be a VPN server ● limited to 1 connection only

79 Osnove podpore MS namiznim sistemom (XP) New Virtual Private Network connection

80 Osnove podpore MS namiznim sistemom (XP) Using Virtual Private Connections

81 Osnove podpore MS namiznim sistemom (XP) Configuring and Managing Internet Explorer

82 Osnove podpore MS namiznim sistemom (XP) Configuring and Managing Internet Explorer

83 Osnove podpore MS namiznim sistemom (XP) Configuring and Managing Internet Explorer

84 Osnove podpore MS namiznim sistemom (XP) Configuring and Managing Internet Explorer

85 Osnove podpore MS namiznim sistemom (XP) Using Remote Desktop and Remote Assistance Remote Desktop Remote Assistance

86 Osnove podpore MS namiznim sistemom (XP) Remote Assistance Start -> Help and Support -> Invite a friend to connect to your computer with Remote Assistance -> Invite someone to help you


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