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Panasonic Communications Co., Ltd. Office Network Company

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Presentation on theme: "Panasonic Communications Co., Ltd. Office Network Company"— Presentation transcript:

1 Panasonic Communications Co., Ltd. Office Network Company
Phone Assistant (Ver.1.5) KX-NCS1101/KX-NCS1105 KX-NCS1110/KX-NCS1199 KX-NCS1201/KX-NCS9101 Panasonic Communications Co., Ltd. Office Network Company

2 Phone Assistant (Ver.1.5) “ Phone Assistant Series Product Lineup
License Type Comparison Table with PC-Phone/Console Good points of PA System Configuration What is Phone Assistant What is Phone Assistant Status What is Phone Assistant Manager PA Connection Diagram PA Installation and start PA Phone Assistant IP Softphone Plug-in How to log in PA Status (Supervisor/Operator) PA for wireless system (PS) (Ver.1.5) PA Operator Console (Light) (Ver. 1.5) Out look Add-in on PA (Ver. 1.5) Integration (Ver.1.5) Chat function over PA (PA Ver. 1.5) PA Ver.1.5 Improvements PA and NCV200 Multi Operation (G3 CTIMUX) Up-grade from old version Detailed Function of PA and PA Status Pro

3 Phone Assistant Series Product Lineup
Phone Assistant Series Product Lineup We have three applications Phone Assistant - Making/Answering Call (Easy Call Handling) Phone Assistant Status - Monitor another extension - Barge In/Take Over/Listen In (Supervisor Function) Phone Assistant Manager - System Speed Dialing - Extension name - Personal Speed Dialing (Easy Maintenance by customer)

4 License Type “ Application Product Licensed module PA Pro
KX-NCS1101 (PA Pro 1 License) KX-NCS1105 (PA Pro 5 License) KX-NCS1110 (PA Pro 10 License) KX-NCS1199 (PA Pro 128 License) PA Status Pro KX-NCS1201 (PA Status Pro 1 License) IP Softphone KX-NCS9101 (PA IP Softphone 1 License) For example, for 25 users to use Phone Assistant Pro, the following models would be required: KX-NCS1110 x 2 KX-NCS1105 x 1 KX-NCS1101/1105/1110/1199 has the same license of PA Pro, but the number of the license in one package is different. Others KX-NCS1201 and KX-NCS9101 have a different license to activate the different modules of PA.

5 Comparison Table with PC-Phone/Console
PA + PA Status PC-Phone PC-Console Type of solution Systematic solution Personal solution Configuration 3rd Party CSTA link Server/Client 1st Party CSTA link Interface USB or LAN PT-USB (need KX-T7601) Pair Extension DTP/APT(/ SLT) and IP-PT IP-Softphone T7633/36 DPT only Conversation via audio port of PC via Pair DPT Recording by VM (2way-rec) by local PC License Registration at Server (License is not bound to PC) at each local PC (License is bound to PC)

6 Good points of PA -1 Phone Assistant (PA) Productivity software is a solution for the customer who wants to integrate their KXTDA system with their LAN ! If the customer selects the IP-Soft phone, Phone Assistant software creates full integration between the KXTDA and the customer’s PC !! Phone Assistant combined with IP-Soft phone creates an intelligent communication system based on IP technology !!! PA Clients LAN Ext.201 PA PA Server IP Soft phone

7 Real CTI (CSTA) Telephony Control
Good points of PA -2 Real CTI (CSTA) Telephony Control PA series software integrates telephony features into the customers data network. It is not necessary to use a cabled telephone device (APT, DPT or IP-PT). The user can use IP Softphone or the plug in software module for the IP Softphone of Phone Assistant right from their own desk top computer!

8 System Configuration -1
System Configuration -1 PA Server KX-TDA Wired Extension line PA Client DPT or APT (or SLT) LAN or USB PA Client IP-PT KX-NT136/265 LAN PA Client IP-Softphone KX-NCS8100 Plug in IP-Softphone KX-NSC9101

9 System Configuration -2
System Configuration -2 PA Server KX-TDA Wired Extension line PA Client DPT or APT (or SLT) LAN or USB LAN PA Client IP-PT KX-NT136/265 Router (NAT Traversal ) VPN PA Client IP-Soft phone KX-NCS8100 KX-NSC9101 Router (NAT Traversal ) PA Client Can Be Implemented as a Remote Office Solution

10 Phone Assistant (PA)

11 Phone Assistant (PA) Functions -1
Phone Assistant (PA) Functions -1 PA handles the following functions: - Making Calls/Answering Calls/Transfer call Direct dialing/By Contact list - Contacts List (Easy Dialing) The user can make a call easily using a customizable contact list - Call History The user can view his/her incoming and outgoing call histories on a PC. - Presence The user can see the status or Absent Message of other extensions. - FWD/DND The user can easily change the FWD/DND setting of his/her extension. - Call Control (easily handle a call) Operation buttons automatically display on a PC.

12 Phone Assistant (PA) Functions -2
Phone Assistant (PA) Functions -2 - IP Camera Integration (Panasonic KX-Series) If a Panasonic IP Camera is available on the network, images or video streaming from the IP camera can be viewed using PA. - IP Soft phone It is possible to use built-in IP Soft phone via an IP-EXT card using PA without KX-NCS8100 (IP Soft phone). - Microsoft Outlook Integration (Outlook 2003 only) The user can make a call directly from Outlook. - Voice Processing System Integration (e.g. KX-TVM series) The user can record a conversation to voice mail automatically or manually. If a message is left on a mail box, the message indication will be displayed on PA.

13 Phone Assistant (PA) Functions -3
Phone Assistant (PA) Functions -3 Main Menu FWD/DND Status/Setting Direct dialing Contacts List ON/OFF-Hook Navigate to how to operate. Navigate to easy handling. IP Camera Call History

14 Phone Assistant (PA) Functions -4
Phone Assistant (PA) Functions -4 Navigate to how to operate.

15 Phone Assistant (PA) Functions -5
Phone Assistant (PA) Functions -5 Easy Call handling.

16 Phone Assistant (PA) Functions -6
Phone Assistant (PA) Functions -6 System Extension List Personal Contact List

17 Phone Assistant (PA) Functions -7
Phone Assistant (PA) Functions -7

18 Phone Assistant User Capability -1
Phone Assistant User Capability -1 PBX PA Pro mode PA Pro Trial mode PA Express mode PA Pro mode + PA Express mode KX-TDA30/50 128 2 5 KX-TDA100 KX-TDA200 4 10 KX-TDA600 8 20 KX-TDE100 KX-TDE200 PA Pro mode : Fully licensed with no restrictions. PA Pro Trial mode : No restrictions for 60 days. PA Express mode : Free license with limited functionality. - Once a license is registered, Pro Trial mode will no longer be available Express mode will be available for the number of users as described above, even after a license has been registered. For example, if 40 licenses are registered using KX-TDA100, the first 40 users will log-in to PA with Pro mode automatically, and the 41st and later users will log-in to PA with Express mode.

19 Phone Assistant User Capability -2
Phone Assistant User Capability -2 User selects to buy the product and to register one license For example, in case of KX-TDA30 Trial period (60days after installation) Registration 1 license PA Pro Trial mode PA Express mode User selects to continue to use free version PA Pro mode PA Pro Trial mode PA Express mode After 60days PA Pro Trial mode PA Express mode

20 Phone Assistant User Capability -3
Phone Assistant User Capability -3 Client-1 Client-2 Client-3 Client-4 Client-5 Client-6 Client-7 Client-8 PA Pro Client PA Express Client PA Pro license is no longer first come first served. PA clients can now be set as express only users in PA Manager

21 PA Pro/PA Pro Trial/PA Express mode Comparison Table
Functions PA Pro/PA Pro Trial mode PA Express mode Contact List 100 groups and 100 items for each Group 2 groups and 10 items for each group Outlook Integration (CMR Integration) Yes Not supported Call History No limitation Last 10 calls IP Camera Monitor 4 1 IP Softphone (*) Function Preset 20 Conference Set up as Initiator Participant only (*) To use IP Softphone with Pro mode, a license for KX-NCS9101 is required. IP Softphone can be used with Pro Trial mode with no license.

22 Phone Assistant (PA) Status

23 PA Status Functions (Supervisor/Operator)
A supervisor can use all of the PA Status functions An operator can use a limited number of PA status functions. - Extension Monitor Detailed information about extensions can be monitored. - Making Calls/Answering Calls A supervisor/operator can make/answer a call from PA Status. - Redirecting incoming calls to other extensions A supervisor/operator can redirect an incoming call to another extension. - Call History (Supervisor only) It is possible to view the information on the call activity of other extensions. - Report (Supervisor only) It is possible to export the call histories of monitored extensions to a CSV. - Barge In/Take Over (Supervisor only) A supervisor can barge into an ongoing conversation or take over a call. - Listen In (Supervisor only) A supervisor can listen in on an ongoing conversation.

24 PA Status Functions -1 “ Main Menu Supervisor Main Menu
Operator Console

25 PA Status Functions -2

26 PA Status Functions -3 “ Call Take over Barge In Listen In Redirect
Pick-up

27 PA Status Functions -4

28 PA Status Functions -5

29 PA Status Functions -6

30 PA Status User Capability
PA Status User Capability PBX PA Status Pro mode PA Status Express mode PA Status Pro mode + PA Status Express mode KX-TDA15/30/50 KX-TDA100/200 KX-TDA600 KX-TDE 8 3 11 PA Status Pro mode Fully licensed with no restrictions. PA Status Express mode Free license with limited functionality. (There is no trial mode for PA Status.)

31 PA Status Pro and Express Difference
PA Status Pro and Express Difference Functions PA Status Pro PA Status Express User Capability Max. 8 Users Max. 3 Users Extension Monitor Max. 128 Extensions Max. 5 Extensions Call History No Limitation Last 10 Calls Listen In Yes Not Supported

32 PA Status Pro/PA Status Express Mode Comparison Table
PA Status Pro/PA Status Express Mode Comparison Table Supervisor Operator Functions Pro Express Extension Monitor 100 Group & 100 Ext for each Group 5 Extensions 100 Group &100 Ext for each Group Making calls Yes Up to 5 users Answering calls other extensions Redirecting calls other extensions Call History No limitation Last 10 calls x 4 call types Not supported Report Barge In/Take Over Listen In

33 Phone Assistant (PA) Manager

34 PA Manager -1 “ The PA Manager has two Functions
Administrator Function Extension Setting Function PA Maintenance - PA user administration - PT for making call from PS - Dial modification for dial Copy - Remote Alarm Notification - Seeing PBX setting - System Date Time - System Absent Message - System Quick Dial - DISA AA Destination Setting - Extension Name/Number - Holiday Table Setting - Time Service Mode - Absent Message Setting - Flexible Key - Personal Speed Dial - Extension PIN

35 PA Manager -2 Main Menu Administrator ID/PW

36 PA Manager -3 “ Main Menu Extension Setting - Absent Message Setting
- Flexible Key - Personal Speed Dial - Extension PIN

37 PA Manager -4 Main Menu Administrator Function + Extension Setting

38 PA Connection Diagram

39 Connection Diagram -1 PA PA Server PA PA Services PA Status PA Manager
IP-EXT card CTI-Link card PA Client-A PA IP-EXT link by multiple ports APT/DPT PA Server PA Server PA Client-B PA PA Services SQL Database PA Status IP-Softphone PA Manager PA Client-C PA Web browser for programming Port 8080 KX-NT136/265 Port CTI-Link Port PA-Link

40 Connection Diagram -2 “ PA PA Server PA PA Status PA Services
We do not need any specific PA Server. A PA Client PC can be used for the PA server. PC-2 PA PA Client-B PC-3 PC-1 PA Server PA PA Client-C PA Status PA Services SQL Database Web browser for programming PA Manager Administrator/ Extension Setting PA PA Client-A PC-4 PA Status Web browser for programming Web browser for programming Administrator Administrator

41 PA Installation and start PA

42 Installation “ PA Server Setup PA Client Setup Manuals
- PA Services - PA Manager - PA Database Contents of Common CD-ROM (PA Vre.1.5) PA Client Setup - PA and PA Status - PA IP-Softphone Plug-in Manuals Quick Reference Manual CSTA multiplexer (G3-CTIMUX)

43 Installation (System Requirements)
Installation (System Requirements) PC (PA CTI Services) Minimum Recommended CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU. 2.0 GHz Intel Pentium/Celeron processor or comparable CPU. RAM 256M 512M OS Microsoft Windows ® 2000 Professional, Windows XP Professional Windows Server ® 2003 Standard Edition HDD 1.5 GB available space 2.0 GB available space Video Resolution 1024 x 768 Interface For USB connection to PBX:USB 2.0 For LAN connection to PBX:100 Base-T

44 Installation (System Requirements)
Installation (System Requirements) PC (PA Client) Minimum Recommended CPU 1.0 GHz Intel Pentium/Celeron processor or comparable CPU. 2.0 GHz Intel Pentium/Celeron processor or comparable CPU. RAM 256M 512M OS Microsoft Windows ® 2000 Professional, Windows XP Professional Windows XP Home Edition HDD 1.5 GB available space 2.0 GB available space Video Resolution 1024 x 768 Interface 100 Base-T PBX Main KX-TDA30 (PSMPR Software File Version or later) KX-TDA100/KX-TDA200 (PMPR Software File Version or later) KX-TDA600 (PLMPR Software File Version or later) KX-TDE100/KX-TDE200 (PMMPR Software File Version or later)

45 Installation “ Server PC Every Client PC PA Server Setup
- PA Services - PA Manager - PA Database PA Client Setup - PA and PA Status - PA IP-Softphone Plug-in License Registration User setting by PA Manager (Administrator Mode) Start PA client software

46 Installation (PA Server/Services/Manager)
Installation (PA Server/Services/Manager) We easily install PA Server/Service/Manager follow with the PA setup wizard.

47 Installation (License Registration)
Installation (License Registration) Start PA Server License Web Right Click License (Windows icon tray)

48 Installation (User Setting) -1
Installation (User Setting) -1 Start the Internet Explorer E.g. Input Server IP address:8080 in the address field. Click Enter the followings Username Field: administrator Password: 1234 (Default)

49 Installation (User Setting) -2
Installation (User Setting) -2 Click

50 Installation (User Setting) -3
Installation (User Setting) -3 Fill in the following field and click “SAVE”

51 Installation (PA Client / IP-Softphone)
Installation (PA Client / IP-Softphone) We easily install PA Server/Service/Manager follow with the PA setup wizard.

52 Click to search the PA Server automatically.
Start PA client software (PA Basic Function) Start Phone Assistant Windows Desktop Click to search the PA Server automatically. Enter “User name” and “Password” and click “Login”

53 Phone Assistant IP Softphone Plug-in
(KX-NCS9101)

54 IP-Softphone (Same function As NCS8100)
Phone Assistant IP Softphone Plug-in -1 Install “PA Client ” Automatically Installed The first time Softphone is used, registration to PBX is mandatory. The registration steps are the same steps as the NCS8100. “PA Client ” IP-Softphone (Same function As NCS8100)

55 Phone Assistant IP Softphone Plug-in -2
Phone Assistant IP Softphone Plug-in -2 License PA Server KX-TDA License is in PA Server LAN or USB Plug in IP-Softphone KX-NCS8100 License is in KX-NCS8100

56 Phone Assistant IP Softphone Plug-in -3
Phone Assistant IP Softphone Plug-in -3 License Registration PA Server KX-TDA LAN or USB

57 Phone Assistant IP Softphone Plug-in -4
Phone Assistant IP Softphone Plug-in -4 How to start PA Server KX-TDA LAN or USB

58 Phone Assistant IP Softphone Plug-in -5
Phone Assistant IP Softphone Plug-in -5 PA IP Softphone Plug-in can be used with PA Client in Pro Trial mode. In this case, there is no need to register the license for IP Softphone Plug-in. PA IP Softphone Plug-in can be used with PA Client in Pro mode. In this case, it is necessary to register the corresponding license number for IP Softphone Plug-in. PA Express mode can not use PA IP Softphone Plug-in.

59 How to log in PA Status (Supervisor/Operator)

60 How to log in PA Status (Supervisor)
How to log in PA Status (Supervisor) Programming by PA Manager

61 How to log in PA Status (Operator)
How to log in PA Status (Operator) Programming by PA Manager

62 How to log in PA Status “ PA Main Menu PA Status Main Menu
New Menu Icon PA Status Main Menu

63 PA for wireless system (PS)
(PA Ver. 1.5)

64 PA for wireless system (PS) -1
PA for wireless system (PS) -1 Target: Control Wireless system (PS) by PA Making call by PA

65 PA for wireless system (PS) -2
PA for wireless system (PS) -2 Features Feature Support Make Call (Manual Answer) Yes *1 Make Call (Auto Hands-free) No Incoming Call Display Yes Answer Incoming Call No *2 Call Transfer Set Call Fwd and Absent message *1) Since PBX does not support CTI control for making call from PS, Dummy PT controlled by CTI calls PS and transfers the call to CO Call destination is commanded by CTI (PA server) The PT is not used by end user The PT is booked for this feature only. *2) Since PBX does not support CTI control for PS during talking and ringing, these features are not supported But answer or transfer by operation of PS is available.

66 PA for wireless system (PS) -3
PA for wireless system (PS) -3 <New Setting> PT for making call from PS 101, (Max. 8ch) Make Call from PS Public Network 7- Call 3- Make call form 101 to 201 PA Server 6- Transfer call form 101 to * PIN Call as 201 incl CLIP using Walking Extension feature 2- sends telephone number. ( ) 4- Call PS D-PT as PS CTI BOX 1- Click telephone number ( ) on client PC. 5- Answer Ext 101 PS Ext 201 PA Client for PS <Condition> - One channel is occupied during “4- Call back” to 7-Call CO. *) After dial all digits, PT is disconnected immediately (Unscreened Transfer)

67 PA for wireless system (PS) -4
PA for wireless system (PS) -4 Incoming call to PS Public Network 1- Incoming Call from PA Server 2- Inform destination (Ext 201) and tel. no. ( ) to server PC. 3- Inform tel. no. ( ) to client PC. 5- Incoming call to PS. 4- Customer data base for is displayed automatically. D-PT as PS CTI BOX (But, cannot Answer call by PA.) 6- Answer call by PS. Ext 101 PS Ext 201 PA Client for PS

68 PA for wireless system (PS) -5
PA for wireless system (PS) -5 Conditions - Call Control Tab is removed for PS since PBX does not support CTI control for PS during talking and ringing. - “Drop” is disabled (gray display) for PS since PBX does not support CTI control for PS during talking includes “end of call”.

69 PA for wireless system (PS) -6
PA for wireless system (PS) -6 Programming * *47+Ext.No+PIN PS CTI BOX D-PT Extension No.

70 PA Operator Console (Light)
(PA Ver. 1.5)

71 PA Operator Console (Light) -1
PA Operator Console (Light) -1 Main Menu Operator Console Call Redirect Pick-up

72 PA Operator Console (Light) -2
PA Operator Console (Light) -2 Version 1.1 Version 1.5 PA Status Express PA Status Pro PA Status Express PA Status Pro PA Status Express PA Status Pro Supervisor Mode Supervisor Mode Supervisor Mode Operator Console Mode Monitor (Contact) History of other extension Report Override / Take Over Listen-in Make call Pick up incoming call to other extension Redirect incoming call to other extension 1 group X 5 users X 128 users for 5 users 10 calls x 4 types No Limit Yes for 5 users Yes N/A 1 group X 5 users 100 groups x 100 users for 5 users 10 calls x 4 types No Limit Yes for 5 users Yes N/A 1 group X 5 users 100 groups x 100 users N/A Yes for 5 users Yes *) PA Status “Disable”, “Enable as Supervisor” or “Enable as Operator” is assigned for each user by PA Manager.

73 Out look Add-in on PA (PA Ver. 1.5)

74 Outlook Add-in on PA -1 Target: Making call/Answering call by Outlook When we install the PA client, the outlook Add-in function is automatically implemented onto the Microsoft Outlook. - A PA Pro license is needed. - PA client software should activate. Making call by Outlook Answering call by Outlook

75 Outlook Add-in on PA -2 “ Making call Direct input From pull down Menu
Yoshida, Y – Business : Tanaka, S – Business : 102 204 From pull down Menu

76 Outlook Add-in on PA -3 Answering call Click

77 Outlook Add-in on PA -4 For user who wants to use the outlook add-in function mainly, we have some option setting on PA. New option: PA automatic minimize to system tray after automatic log-in New feature: PA automatic return to previous status (system tray for example) when end of call, if automatic pop-up feature is used.

78 Outlook Add-in on PA -5 “ If PA Client software is deactivated
Gray Out If the Outlook Add-in function is not needed, Delete check Pop-up Function (Condition) Outlook integration works ok for personal outlook address book only. Not for global address book.

79 E-mail Integration (PA Ver. 1.5)
PA Client Non PA Client

80 E-mail Integration (PA Ver. 1.5) -1
Integration (PA Ver. 1.5) -1 Programming by PA Manager

81 E-mail Integration (PA Ver. 1.5) -2
Integration (PA Ver. 1.5) -2 1- Select Contact 2- Select the destination PA client or Non-PA client Pup Up Application 3- Select “Send ” address is set automatically

82 E-mail Integration (PA Ver. 1.5) -3
Integration (PA Ver. 1.5) -3 How to integrate PA to the application 1- Open Internet Properties 2- Go to Programs 3- Select your application

83 E-mail Integration (PA Ver. 1.5) -4
Integration (PA Ver. 1.5) -4 Integration optional settings (pre-programmed message) From (PCC) Title Dear -San Please call me. Regards From Toyota, Dave (PCC) Dear Yoshida, Taka –San Please call me. Regards Uchida, Katz Message

84 Chat function over PA (PA Ver. 1.5)
Text chat PA Client PA Client

85 2- Select the destination
Chat function over PA -1 1- Select Contact 2- Select the destination It should be a PA client Chat Screen 3- Select “Start chat” Message display area Text input area

86 Chat function over PA -2 “ Chat Screen Ext.101 The Chat Screen pop up
Please call me. Takeda. S: Please call me.

87 PA Ver.1.5 Improvements

88 PA Ver.1.5 Improvements -1 - Call Extension - Call Phone (Mobile) - Call Phone (Home) - Call Option - Call Extension - Call Phone (Mobile) - Call Phone (Home) Start Chat PA Manager setting

89 PA Ver.1.5 Improvements -2 When called party is busy or no answer, PA - Active Call Window supports following options Open software ( address is set automatically.) Start chat Call VM (No need wait Fwd No Answer Timer) Set call back busy Set call waiting tone Leave message waiting

90 PA Ver.1.5 Improvements -3 Fwd set from Fwd display on main panel and save to Fwd preset.

91 PA Ver.1.5 Improvements -4 VM access from MSW button even if no MSW

92 PA Ver.1.5 Improvements -5 Automatic History data receive when History tab is opened

93 PA Ver.1.5 Improvements -6 Automatic user profile setup (like automatic mailbox setup of VM)

94 PA Ver.1.5 Improvements -6 “ Automatic user profile setup
Extension Name is loaded from the PBX.

95 PA Ver.1.5 Improvements -6 “ Automatic user profile setup
Extension Name is automatically programmed.

96 PA and NCV200 Multi Operation
(G3 CTIMUX)

97 PA and NCV200 Multi Operation -1
PA and NCV200 Multi Operation -1 PCC provides the CSTA multiplexer (G3-CTIMUX) software, allows us to use PA and NCV200 on the TDA at the same time. System diagram G3-CTIMUX PA Server TDA PA Client PA Client Port CTI-Link Port CTI-Link Port PA-Link NCV200 Client PA and NCV200 Client Port NCV-Link NCV200

98 PA and NCV200 Multi Operation -2
PA and NCV200 Multi Operation -2 System diagram (it is also possible) One PC G3-CTIMUX PA Server TDA PA Client PA Client Port CTI-Link Port CTI-Link Port PA-Link NCV200 Client PA and NCV200 Client Port NCV-Link NCV200

99 G3-CTIMUX Installation (System Requirements)
Operating Systems CTIMUX runs on the following Operating Systems: Windows 2000 Server and Professional Windows 2003 Server Windows XP Professional SP1 & SP2 Linux OS is not supported at this time. Hardware minimum requirements CPU Celeron at 1 GHz RAM 512 MB HDD 50 MB free disk space VIDEO 1024x768 LAN 10BaseT or higher Note: The G3-CTIMUX supports only PA and NCV connection. Function/Operation of another TDA CTI application through the G3-CTIMUX is not guaranteed.

100 G3-CTIMUX Installation (Install Step)
G3-CTIMUX Installation (Install Step) Click Windows Desktop Install finish Windows icon tray

101 G3-CTIMUX Installation (Setting)
G3-CTIMUX Installation (Setting) Click Fill in the PBX IP address and NCV IP address

102 G3-CTIMUX Installation (PA Server Setting)
Fill in the PA server IP address (instead of the PBX IP address) and change the Port to 33334

103 G3-CTIMUX Installation (NCV Setting)
G3-CTIMUX Installation (NCV Setting) Fill in the G3 CTIMUX server IP address (instead of the PBX IP address) and change the Port to

104 Up-grade from old version

105 Up-grade from old version
Up-grade from old version Server PC with old version Every Client PC with old version PA 1.5 Server Setup - PA Server - PA Services - PA Manager - PA Database PA 1.5 Client Setup - PA and PA Status - PA IP-Softphone Plug-in Just Overwrite Just Overwrite Original Licenses will be maintained. License Registration Please up-grade the Server and all Client software to Ver.1.5 at the same time. Start PA client software

106 Detailed Function of PA

107 Function of PA Pro (1/3) “ Pro Express Active Call Information
- Absent Message Yes Yes - Message Waiting (from other Ext/VM) Yes Yes Basic Buttons - Answer or Dial Button Yes Yes - Hang Up Button Yes Yes - Function Preset List Button Yes Yes Call Control - Making Calls Yes Yes - Answering Calls Yes Yes - Terminating Calls Yes Yes - Transferring Calls Yes Yes - Holding Calls or Retrieving Held Calls Yes Yes - Rejecting Calls Yes Yes - Conference Call X (coordinate) X (participate) - Recording a Conversation (using VM) Yes Yes FWD/DND Control - Forwarding Set/Cancel Yes Yes - Do Not Disturb Set/Cancel Yes Yes

108 Function of PA Pro (2/3) “ Pro Express Contacts
- Contacts Directory List (CDL) Yes Yes Phone Extensions (all the extension numbers in the PBX) Yes Yes Phone Directory (System Speed Dialing in the PBX) Yes Yes - Contact List Yes (100) Yes (10) - Contact List Group Yes (100) Yes (2) - CRM Integration Yes Yes Importing/Editing Outlook Contacts Yes Yes Deleting Outlook Contacts Yes Yes Renaming Outlook Contacts Yes Yes - Picking Up Another Extension's Call Yes Yes - Supervisor (shortcut to PA Status) Yes Yes IP Camera - IP Camera monitor Yes (4) Yes (1) - Door phone and IP Camera Integration X X History - Display of Call Information Yes (No-limit) Yes (10) - Call History Search Yes Yes

109 Function of PA Pro (3/3) “ Pro Express Profile Options
- Personal Information Yes Yes - Additional Info Yes Yes - Logon and Security Yes Yes - Key Mappings Yes Yes - Sounds Yes Yes - Visualisation Yes Yes - VM Recording Yes Yes Phone Assistant Softphone Plug-in Yes

110 Function of PA Status Pro
Function of PA Status Pro Pro Express Operation Buttons - Barge In Button Yes Yes - Take Over Button Yes Yes - Listen In Button Yes Yes Monitor - Extension Status Monitor Yes (128) Yes (5) History - Display of Call Information Yes (No limit) Yes (10) - Call History Search Yes (No limit) Yes (10) - CSV Output Yes (No limit) Yes (10) Report - Overall Status Reporting Yes (No limit) Yes (10) - Extension Reporting Yes Yes Select Yes Yes Option Settings - Key Mappings Yes Yes

111 Thank you very much !


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