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Www.ctiq.net Generic net structure inclusive CT-iq Public Network (PN) Customer internal Network (CiN) CTI(option)CT-iq Company LAN IN LAN  Caller INoperator(IN)MobileOperator(MO)

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Presentation on theme: "Www.ctiq.net Generic net structure inclusive CT-iq Public Network (PN) Customer internal Network (CiN) CTI(option)CT-iq Company LAN IN LAN  Caller INoperator(IN)MobileOperator(MO)"— Presentation transcript:

1 Generic net structure inclusive CT-iq Public Network (PN) Customer internal Network (CiN) CTI(option)CT-iq Company LAN IN LAN  Caller INoperator(IN)MobileOperator(MO)  MO LAN Desktop

2 What is CT-iq ?  Platform to exchange information between Public Network (MO or IN), CiN and internal applications in CiN  Process which exchanges information with (MO or IN), and at the same time can be connected to CiN with CTI (Computer Telephony Integration)

3 CT-iq process control with IN Public Network (PN) Customer internal Network (CiN) CTI(option)CT-iq ISDN Company LAN IN LAN  Caller INOperator(IN) MobileOperator(MO)  Desktop Tcp/ip

4 Intelligent Network (IN) information flow IN  Call arrives at IN from PN, where caller presses DTMF choices and optional customer ID (ex.)  IN sends received information to CT-iq which maps information on CiN with CTI  CT-iq associates IN information with actual call and then synchronises voice and data at the application level, so we can do database lockup based on information received at IN level

5 Intelligent Network (IN) information flow OUT  Call overflows in queue system after timeout, or can also overflow without queue system, internally controlled by CiN solution  CT-iq sends information to IN about the call, IN takes control of the call by information sent by CT-iq and thereby tromboning is avoided at CiN side  Releases resources in CiN and calls can be handled more professionally in mixed and/or decentralised environments

6 CT-iq process flow with MO Public Network (PN) Customer internal Network(CiN) ISDN  Caller INOperator(IN)MobileOperator(MO)  MO LAN CTI(option)CT-iq Customer LAN DesktopOperator Tcp/ip

7 Mobil Operator process flow  Status and control of mobile users is sent back/forth to CT-iq which exchanges these information with CiN operators  CiN operator can call mobile users directly from status client application with CTI  CT-iq can request to MO that MO transfers the incoming CiN call on public side to avoid tromboning in CiN

8 Mobile operator client application CiN  Can establish busy lamp fields which is updated by CT-iq process  Status on mobile users is exchanged between MO and CT-iq (busy, free, outside coverage and more but depends on MO  Call or transfer can be done by CTI, first party or third party  CT-iq can request MO to transfer incoming call in public network to avoid tromboning (depends on MO)

9 IN/MO vs. CT-iq Information flow  IN/MO communicates with CT-iq by secure RAS which is secured by MO/CiN  Direct or called connection must be evaluated by means of traffic load between CiN and MO  Any network which can send and receive tcp/ip can be used

10 CT-iq openess  CT-iq is purely based on tcp/ip between IN or MO and CT-iq  CT-iq uses open CTI platform which is independent of voice solutions on CiN. CTI can also be optional  CT-iq can simply communicate with other LAN elements by tcp/ip or CTI  CT-iq is based on MS technology so all MS methods can be used (DLL, COM/DCOM, ODBC/ADO el.l.). This can be done without to much integration work

11 CT-iq real iq? Open and scalable independent of CiN platforms/solutions, IN operators and CiN applications (ex. CRM solutions) Quick payback because effectiveness of internal resources and better customer service Future but yet available now...

12 CT-iq on the net …... for everyone and all over  On the net  For the users  Computer Telephony Intelligence (iq)=CT-iq 


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