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The Aloha TableService Solution

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Presentation on theme: "The Aloha TableService Solution"— Presentation transcript:

1 The Aloha TableService Solution
Insert Customer Name The Aloha TableService Solution Insert Channel Partner Information Here (Logo, Presenter, etc.)

2 Our Customers, Your Peers
Corporate Franchise (Insert Your Hometown Hero Logos Here) Radiant has over 40,000 installations in more than 25 countries Over 120 channel partners

3 Restaurant Operator SALES GROWTH COST CONTROL
Increased Competition Changing Consumer Preferences Convenience Health and wellness MARKET PRESSURES Speed of Service Customer Visits Sales per Visit Sales reporting SALES GROWTH Average Check Same Store Sales Labor costs controls Food cost controls Data integrity/Security Store level P&L Exception-based analysis COST CONTROL Theft and Waste Labor/Sales High employee turnover Increasing complexity of operations Theft and shrink Food quality and safety Food cost OPERATIONAL PRESSURES The Aloha Technology Ownership Experience Reliability Ease of Use Low Total Cost of Ownership Unified Solution – End to end Inventory/Food Cost Management Back Office Labor Management Cash Management Hosting Hardware Consumer- Facing Solutions Electronic Payment Processing POS Delivery Kitchen Video Table Management Gift Cards Self Service Loyalty Programs Reservations Cashier/Server- Facing Solutions Enterprise Reporting Above Store Configuration Management Price & Menu Configuration Screen Design Menu Scheduling Promotion Management Inventory Configuration Interfaces 3rd Party Back Office Electronic Payments Authorization Accounting/GL Implementation Support / Services Integration Custom Development Training Support & Maintenance Hardware Field Service

4 Aloha TableService Solution
Point-of-Sale Back Office Kitchen Video Gift Card Loyalty Above Store Reporting Delivery & To-Go Hardware

5 Aloha TableService Solution
The Aloha TableService Solution Why Buy Aloha? Easiest to use system Unified end-to-end solution Reliability and redundancy Superior return to service model Lowest total cost of ownership

6 Aloha TableService Solution
The Aloha TableService Solution Easiest to Use 40,000+ restaurant installations Highest customer satisfaction in the industry More Aloha trained servers than any other POS system More than 125 restaurant installs per week Average training time is 1-2 hours, vs. 1-2 days

7 Aloha TableService Solution
The Aloha TableService Solution Best Reliability & Return to Service Model Up to 5 year replacement warranty – fixed cost Advanced exchange next business day base level service Whole unit replacement Refurbished units are better than original “like new” Radiant auto loader (RAL)

8 Aloha TableService Solution
The Aloha TableService Solution Best Software Redundancy BOH server fail-over to FOH terminal Master terminal and full network failure fault tolerance Auto print re-routing to terminal on network failure If a server goes down the front of house terminal will act as the server – no single point of failure. “Offline” credit card authorization Simple return to normal operation

9 Aloha TableService Solution
The Aloha TableService Solution Lowest Total Cost of Ownership Best field services model Better software support Lower overall ongoing cost over 5-7 years Able to demonstrate overall value with TCO comparison

10 Aloha TableService Solution
The Aloha TableService Solution Unified End-to-end Solution Hardware Hardware maintenance Point-of-sale software Back office Above store reporting Gift card, loyalty, kitchen, delivery and a variety of other modules and interfaces

11 Aloha TableService Solution
Point of Sale Back Office Kitchen Video Gift Card Loyalty Enterprise Reporting Delivery & To-Go Hardware

12 Aloha Point-of-Sale FEATURES Fully redundant Easy to use
On the fly FOH reporting Integrated credit card processing Integrated employee performance measurement Best in industry check splitting, combining and settlement

13 Aloha Point-of-Sale BENEFITS Reduced training costs
Increased speed of service and reduced order error Management and servers stay on the floor with customers Continued operations if a system failure occurs

14 Aloha eCard FEATURES Secure, turn-key solution
Gift Card FEATURES Secure, turn-key solution Unlimited card types for special promotions Gift card balance printed on customer receipt Enterprise-wide reporting with scheduled reports deliver via Customers do have the ability to use one card for both the eCard and eFrequency modules. Flexible configuration using Web-based “Wizards”

15 Aloha eCard BENEFITS Drives revenue growth 85% redemption rate
Gift Card BENEFITS Drives revenue growth 85% redemption rate Drives new customer acquisition Increased security over paper gift certificates Can be sold by any server anytime

16 Aloha eFrequency FEATURES
Loyalty FEATURES Multiple plan types: item, point, frequency, dollar or random Flexible rewards: instant discounts, gift card credit and “bounce-back vouchers” Easy set-up at both POS site and corporate level Bonus Plans include: Dollar-based: determined by home must the customers spends Item-based: determined by which items the customer buys Points-based: determined by how many loyalty points the customer earns Frequency-based: determined by how often the customer visits Lottery-based:; random rewards given to visiting customers Be My Guest: develop guest comp programs Employee Comp: manage employee meal programs Enterprise reporting options including customer history and management alerts

17 Aloha eFrequency BENEFITS Stimulate repeat business
Loyalty BENEFITS Stimulate repeat business Drive sales of high margin items Develop more effective target marketing programs Streamline loyalty program administration Stimulate repeat business thru programs Drive sales of high margin items by featuring items Develop more effective target marketing programs develop programs meet your customers wants – and address thru marketing programs Streamline loyalty program administration – Mold customers into profit yielding members by understanding their buying habits and speaking to their wants Mold customers into profit yielding members

18 Aloha Kitchen Display System
FEATURES Enhanced order production mgmt through cook-time routing Monitoring of key production metrics for improved ticket times Integrated manager alerts Advanced expediter functionality Easy to use and configurable reporting

19 Aloha Kitchen Display System
BENEFITS Improved production efficiency Reduced supply cost with elimination of paper tickets Reduced counter clutter and equipment needs by eliminating kitchen printers Reduce kitchen staff training time Improve guest service by keeping servers and floor manager in the front of the house

20 Aloha Delivery FEATURES
Delivery/To-Go FEATURES POS-integrated delivery and to-go order management Caller ID integration Maintains customer information and previous order Manage delivery/to-go drivers/servers

21 Aloha Delivery BENEFITS
Delivery/To-Go BENEFITS Move easily from POS order entry to customer and delivery/to go screens Save order entry time with auto-recognition of customer through caller ID Increase customer satisfaction and service level through customer and order history Increase driver/server productivity with easy-to-use driver management functionality

22 Aloha Inventory Control
Back office FEATURES Easy to use application interface Multi-unit capable Interfaces to GL applications Actual vs. theoretical cost Choice of costing methods Receiving by exception Multiple stocking locations

23 Aloha Inventory Control
Back office BENEFITS Reduce food and labor costs Control product costs and increased profitability Reduce cost through process automation Control multiple operations with real time reporting and analysis

24 Aloha Enterprise FEATURES Real-time web-based reporting
Above Store Reporting FEATURES Real-time web-based reporting Accessible anytime, anywhere Real-time business alerts, based on desired thresholds Consolidated multi-store reporting with extensive drill-downs Automated GL integration

25 Aloha Enterprise BENEFITS
Above Store Reporting BENEFITS Allows proactive management of select controllables Significant time and labor cost savings through automation Improved management focus through custom report views Always in-touch with alerts

26 Radiant Hardware FEATURES Bright 15-inch touch screen
P1500 Series FEATURES Bright 15-inch touch screen Widest range of CPU configurations available Up to eight powered serials ports Four USB ports One digital video port Two PS/2 ports Two dedicated cash drawer ports One PCI expansion slot

27 Radiant Hardware FEATURES High brightness 12-inch color display
P1200 Series FEATURES High brightness 12-inch color display Biometric login Four powered serials ports Four USB 2.0 ports One DVI-I port Two PS/2 ports Two dedicated cash drawer ports One mini-PCI expansion slot

28 Radiant Hardware FEATURES
Back Office PC’s FEATURES S336 products offered in basic and advanced configurations S4500 products offered in secure or standard front panel All products include the same Intel long-life motherboard Products differ in CPU, hard-drive, network cards and case options

29 Radiant Hardware FEATURES Hardened design with solid state logic
Kitchen Production System FEATURES Hardened design with solid state logic 10/100 Ethernet networking Compact LCD or CRT displays Hardened 16-button bump bar and support for local kitchen printers Intel® ARM CPU and Microsoft® Windows® CE 5.0 4 LEDs for network, power and processor support

30 Radiant Hardware FEATURES Works seamlessly with the Aloha POS
Aloha Timeclock FEATURES Works seamlessly with the Aloha POS 4x20 back-lit LCD display Wall mounted installation with 10 Base–T networking Standard numeric keypad, biometric login, function keys for punch/meal/break in and out 80MHz RISC=based processor and Microsoft® Windows® CE 3.0

31 Aloha TableService Solution
The Aloha TableService Solution Why Buy Aloha? Easiest to use system Unified end-to-end solution Reliability and redundancy Superior return to service model Lowest total cost of ownership

32 The Aloha TableService Solution
Insert Customer Name The Aloha TableService Solution Insert Channel Partner Information Here (Logo, Presenter, etc.)


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