We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byTeagan Levey
Modified over 2 years ago
Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. www.infor.com. Infor Event Manager Graham Emmel – Business Solutions Consultant
Template V.35, July 11, 2008 2Copyright © 2008 Infor. All rights reserved. www.infor.com. Agenda Business and Operational Challenges What is an Event Management application? Infor Event Management – Business Process Customer / Solution examples Q & A
Template V.35, July 11, 2008 3Copyright © 2008 Infor. All rights reserved. www.infor.com. Integration requirements with multiple disparate systems and trading partners Order fulfillment problems caused by late arrivals of inbound goods Manufacturing delays caused by missing shipments Improve visibility of stock levels across the enterprise to improve planning Streamline business operation to satisfy customer service level agreements More demanding customer base requires more real-time information Some of today’s Operational challenges
Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. www.infor.com. What is Infor Event Management? Description
Template V.35, July 11, 2008 5Copyright © 2008 Infor. All rights reserved. www.infor.com. What is the Event Management Application? A system that enables Manage by Exception Determines Events from Exceptions Evolution of Reporting Automation of Manual tasks of Managing business activity The ‘Extra set of Eyes’ Analyst’s Names: EM, Visibility, BPM, Alerting
Template V.35, July 11, 2008 6Copyright © 2008 Infor. All rights reserved. www.infor.com. Where is Infor’s Event Management targeted? Event Management is a Process Management Technique …Manage by Exception, SPC (Statistical Process Control), not just alerting Central definition of your ‘Business Rules’ or ‘Controls’ ….What is an outlier, an exception, outside my SLA (Service Level Agreement) Definition of the Acceptable Response to the Exception ….who needs to do what, by when Visibility to all Open Issues or Opportunities activity ….what (and who) are we doing about this problem Learning and refining of your Process Execution ….where is my process consistently out of control
Template V.35, July 11, 2008 7Copyright © 2008 Infor. All rights reserved. www.infor.com. Infor Event Management vs. Workflow Procedures Applications Data Infor Workflow Authority Sequence Limits Infor Event Management Test Monitor Notify Manual transactions: accidental, malicious, fraudulent Documented, with audit trails Inconsistencies, legacy data missing values… Detective Preventative
Template V.35, July 11, 2008 8Copyright © 2008 Infor. All rights reserved. www.infor.com. What Can Infor’s EM Do for Your Organization 1.Improving the efficiency of Process Managers 2.Extending the life/ functionality of older applications 3.Filling the gaps in existing applications functionality 4.Creating a central control system 5.Replacing the reporting conundrum 6.Controlling data quality across systems 7.Enabling Processes where reporting is failing Change the way you manage specific business processes
Template V.35, July 11, 2008 9Copyright © 2008 Infor. All rights reserved. www.infor.com. What Is The Event Management Application?
Template V.35, July 11, 2008 10Copyright © 2008 Infor. All rights reserved. www.infor.com. Infor Event Management
Template V.35, July 11, 2008 11Copyright © 2008 Infor. All rights reserved. www.infor.com. Finance Examples Invoice Not Paid by Terms Invoice Discounts Approaching Terms Invoice/PO Adjustments Above Threshold Dollar Value or Percentage New Vendor Vendor not approved 1099 Information / Tax ID New Customer Notify Sales, etc. Duplicate Order / Invoice Credit Holds CC Expiration Date Expiring DSO Notifications at 30/60/90 day intervals Credit Line Limit Approaching by percentage Prior Period Journal Post Budget / Actual variances outside of tolerance Tolerance is user defined Purchase Requisition Need Date Approaching Vendor Performance Rating
Template V.35, July 11, 2008 12Copyright © 2008 Infor. All rights reserved. www.infor.com. Monitors and Alerts – Manufacturing Supplier and Vendor Collaboration Order Shipped Late Order Arrived Late Last X Orders Arrived Ontime Last X Orders Shipped Ontime Order Status Changed Manufacturing Raw Material Below Safety Stock Inventory Approaching Expiration Change Order Notifcation Large Scrap Transaction Manufacturing Time Longer than Expected\Planned Manufacturing (Cont) Order Promise Date Approaching Un-Cancelled MRP Request Mat’l Not Staged within X hours of Prod. Order Start Order Lead Time Less than Standard
Template V.35, July 11, 2008 13Copyright © 2008 Infor. All rights reserved. www.infor.com. Monitors and Alerts – Distribution Receiving Purchase Order Approaching Due Date Past Due Purchase Orders ASN / Receipts Approaching Due Date Past Due ASN / Receipts Carrier Issue – (reliability / performance of carrier) Vendor Late Putaway Product Requiring Putaway Delayed Putaway – (product not putaway within ‘X’ amount of time) Picking Outbound Order Not Picked – (order not picked with ‘X’ time before expected ship date) Shipping Outbound Order Not Allocated / Processed Outbound Loading Approaching Departure Date Outbound Order Not Shipped by Expected Date Outbound Order Late Delivery Inventory Management / Replenishment Product Reorder Alert Product On Hold for Excess Time Period Monitor Inventory Adjustments
Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. www.infor.com. Overview Infor Event Management Business Process
Template V.35, July 11, 2008 15Copyright © 2008 Infor. All rights reserved. www.infor.com. EM Adapter Overview Two Types of out of the box adapters Relational Database Adapter Allows data access to any ODBC-compliant data source Real-Time Adapter Enables subscription to messages from an information bus or EAI platform
Template V.35, July 11, 2008 16Copyright © 2008 Infor. All rights reserved. www.infor.com. EM Relational Database Adapter Data Warehouse ERP Any ODBC Compliant Source The Database adapter easily connects to any ODBC-compliant database using ODBC connections and SQL select statements. Detect
Template V.35, July 11, 2008 17Copyright © 2008 Infor. All rights reserved. www.infor.com. EM Real-Time Adapter The Real-Time adapter subscribes to messages from information bus and EAI sources through straight-forward XML metadata mapping. IBM MQ Series MSMQ Tibco RV BizTalk BEA E-Link Vitria Sonic MQ SAP IDOC SAP BAPI/RFC Detect
Template V.35, July 11, 2008 18Copyright © 2008 Infor. All rights reserved. www.infor.com. The exception desk provides a very informative and intuitive workplace. Views can be created to categorize exceptions, and color palettes are personal. Exception Desk Offers Persistent Tracking Track
Template V.35, July 11, 2008 19Copyright © 2008 Infor. All rights reserved. www.infor.com. View Details of the Exception Full details of the exception and reason for its creation are available in one view. Track
Template V.35, July 11, 2008 20Copyright © 2008 Infor. All rights reserved. www.infor.com. Personalized Visibility Through Filters Using personalized filters, users can quickly move between different views of exception data. Track
Template V.35, July 11, 2008 21Copyright © 2008 Infor. All rights reserved. www.infor.com. A major benefit is the ability for business users to subscribe to their own exceptions. This is an easy and intuitive process that requires no programming. Powerful Triggering Capabilities Detect
Template V.35, July 11, 2008 22Copyright © 2008 Infor. All rights reserved. www.infor.com. Powerful Triggering Capabilities Fifteen different triggering conditions are available to ensure that any business rule can be defined. These triggering conditions are robust and flexible, and are presented via the web browser in regular sentence structure so that end users can set their own triggering alert criteria. Detect
Template V.35, July 11, 2008 23Copyright © 2008 Infor. All rights reserved. www.infor.com. Events / Object Occurs Does not occur Counts Impending Occurrence Paired Events (Duration) Attribute Comparison Metrics / Attributes Compare to Fixed Threshold Compare to another Variable Boolean Logic If X then Y, else Z or If A then B, else C Examples Cancellation / De-commit / Hold Shipment / Receipt / Off of hold Issues By Product / Customer / Operation Impending Receipt / Maintenance/ Task Order to shipment / On Hold to Off Hold Ship Qty vs Order Qty / Price vs Quote Metric Examples Yield / Return Levels /Profit Margin Revenue vs Plan / Forecast Boolean Example Order greater than $X and priority higher than Y is unallocated and inventory available else where... Key Differentiator: Detection Triggers Detect
Template V.35, July 11, 2008 24Copyright © 2008 Infor. All rights reserved. www.infor.com. When an alert is triggered, EM can notify you via e-mail, phone, fax or handheld device in real-time. Notifications can be role-based, content-based, based on action/non-action or embedded escalation. Notification Real-time, Multi-Channel Notification
Template V.35, July 11, 2008 25Copyright © 2008 Infor. All rights reserved. www.infor.com. Examine History of Escalations Escalation rules can be defined to reflect the criticality of the exception, with automatic notification. Escalations are tracked and an audit is retained. Track
Template V.35, July 11, 2008 26Copyright © 2008 Infor. All rights reserved. www.infor.com. Users can initiate transaction calls to other systems directly from Infor Event Manager. For example, a user can cancel an order, initiate a cross-plant transfer or release an order from hold directly from their web browser. Closing the Loop through Transaction Updates Collaborate
Template V.35, July 11, 2008 27Copyright © 2008 Infor. All rights reserved. www.infor.com. Participate in Collaborative Exception Resolution Initiate and keep track of the collaborative interactions that take place during exception resolution. Collaborate
Template V.35, July 11, 2008 28Copyright © 2008 Infor. All rights reserved. www.infor.com. Use Collaboration Forms to Exchange Information and Close the Loop by Updating Source System Data Collaborative forms can be customized to request relevant information. Users can initiate transaction calls to other systems directly from Infor Event Management. For example, a user can update an order, initiate a cross-plant transfer or release an order from hold directly from their web browser.
Template V.35, July 11, 2008 29Copyright © 2008 Infor. All rights reserved. www.infor.com. Collaboration Across the Enterprise Collaborative forms facilitate more efficient communication between departments and business partners through configurable XML-based forms. The content of each collaborative form can be tailored to meet the business process requirements. Collaborate
Template V.35, July 11, 2008 30Copyright © 2008 Infor. All rights reserved. www.infor.com. Analyze Trends and Root Causes Using Built-in Analytics “Prevention is better than cure” and the in-built analytics are valuable tools to aid problem identification and resolution. Choose from a variety of data representation including bar charts and trend-lines. Learn
Template V.35, July 11, 2008 31Copyright © 2008 Infor. All rights reserved. www.infor.com. Drill Down to Reveal Underlying Causes Naturally, the analytics view supports drill down for root-cause identification. Learn
Template V.35, July 11, 2008 32Copyright © 2008 Infor. All rights reserved. www.infor.com.32 Case Studies Copyright © 2008 Infor. All rights reserved. www.infor.com.
Template V.35, July 11, 2008 33Copyright © 2008 Infor. All rights reserved. www.infor.com. Business Challenge Order fulfillment accuracy Short orders Customer service level Solution Infor Event Management Results Increased order fulfillment accuracy Reduced number of short orders Enhanced customer services via proactive customer communication Del Monte Risk Management Profile Supply Chain Risk Management “The implementation was surprisingly fast… just four days from the time the Infor team came on site to when we had an operational system we could use.” Andy WojeWodka Business Systems and Decision Support Del Monte Foods $3.4 billion One of the largest premium quality food manufacturer
Template V.35, July 11, 2008 34Copyright © 2008 Infor. All rights reserved. www.infor.com. Polo Ralph Lauren Risk Management Profile Financial Controls and SOX Compliance $6.0 billion Global provider of premium lifestyle products Business Challenge Days sales outstanding Pricing and discount discrepancies Missing/Obsolete code and tax data Master data controls Solution Infor Event Management Results Significantly reduced days sales outstanding Reduced number of manual discount overrides Better data management of obsolete information Better control of master data changes Achieved better financial controls and SOX compliance via continuous controls monitoring
Template V.35, July 11, 2008 35Copyright © 2008 Infor. All rights reserved. www.infor.com. Pfizer Risk Management Profile Global Visibility of Inventory Issues and Resolution $125 billion One of the largest global pharmaceutical company Business Challenge Non real time information for Inventory, stock outs and short supply for premium products Delays in root cause analysis for inventory problems Manual exception reporting methods using spreadsheets on a weekly basis Solution Infor Event Management Results Timeliness of inventory issues Substantially less support time to resolve inventory problems Faster react time Global visibility of issues and resolution Consumer Health Pharma Animal Health
Template V.35, July 11, 2008 36Copyright © 2008 Infor. All rights reserved. www.infor.com.36 Summary Copyright © 2008 Infor. All rights reserved. www.infor.com.
Template V.35, July 11, 2008 37Copyright © 2008 Infor. All rights reserved. www.infor.com. 2. RESOLVE Collaboration Automated Escalation Centralized Tracking Infor Event Management: Process 1. DETECT Flexible Exception Detection Real-Time Notification 3. MEASURE Supply Chain Metrics Web-based Analysis & Trending 4. IMPROVE Identify Recurring Problem Areas Continuous Process Improvement
Template V.35, July 11, 2008 38Copyright © 2008 Infor. All rights reserved. www.infor.com. What Makes Infor Event Management Different? Adaptability to any system: Many systems have built-in alerts and notifications, but they often are restricted to their own content Detect multi-system business discrepancies: We have the ability to look at multiple systems simultaneously and determine when things are going wrong based on information gleaned from both systems Very powerful detection capabilities: Beyond anything anyone else has, we have the ability to execute extremely complex detection business logic, including such things as time phasing and metrics evaluations Follow up on the “Alert”: We don’t just alert people, we make sure that the problem is solved and that we can measure what has happened to take future corrective action Extremely small technical footprint and ultra-high efficiency: Ability to process HUGE volumes with minimal resources, we have customers monitoring MILLIONS of daily transactions on single event management servers There are a lot of alerting and notification tools out there, why should our customer consider Infor Event Management over any others?
Template V.35, July 11, 2008 Copyright © 2008 Infor. All rights reserved. www.infor.com. Questions?
B2B Solutions Study Summary Charts June – September 2013.
1 Copyright © 2004, Manugistics, Inc. All rights reserved. Objectives At the end of this section you will be able to: Understand the key pains and challenges.
Inventory and Warehouse Processes. Slide 2 Introduction Inventory and warehouse management are closely related to the fulfillment and production processes.
1 Chapter 1 The Purchasing Process. Learning Objectives Know the definition and basic functions of the purchasing process Understand the relationship.
© 2008 FedEx. All rights reserved. FedEx Ship Manager ® at fedex.com Shipping Administration Presentation for administrators.
© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine x111.
Impressive Star Softwares (P) Ltd. Presents Sent Item Box-Detail of Mails from Tally ( 1.0 )
© 2008 Astea International Figure 1 The Six Areas of Functionality that Can Help Your Organization Increase Its Velocity of Business Increasing the Velocity.
Template v4 September 27, Copyright © Infor. All Rights Reserved. 1 Infor Integrated Business Planning.
R12 Assets A Look Inside SM. Copyright © 2008 Chi-Star Technology SM -2- High-Level Overview R12 Setups –Subledger Accounting –ADI Templates –XML Reports.
Supply Chain Management Gina Hishin Regional Product Manager Microsoft Corporation.
Page 1 Resolving Blocked Invoice Work Items (Quantity Discrepancy) Last update May, 2010 How do I resolve a blocked Invoice?
©© 2013 SAP AG. All rights reserved. Scenario/Processes Intracompany Stock Transfer Scenario Overview Processing Inbound Delivery Notifications Processing.
Streamline your supply chain communications with portal and dashboard visibility We bring order to your orders. Date: December 6, 2006.
New Silent Knight Buyer SAP Based e-commerce. 2HONEYWELL - CONFIDENTIAL File Number 2HONEYWELL - CONFIDENTIAL File Number Agenda E-commerce training resources.
Beyond Order Orchestration: Plan and Execute with Allocation and Backlog Management Rajat Bhargav, Director, Product Strategy Danny Smith, Executive Director,
Leveraging an Integrated ERP and CRM System - Featuring Sage MAS 500 ERP and Sage SalesLogix CRM.
Discrete Purchase Orders Training Presentation for Supply Chain Platform: BAE Systems July 2012.
Eric Wagner Mike Taylor Phil Joseph Copyright © 2009 Catavolt, Inc. All rights reserved.
8 - 1 Copyright © 2006, The McGraw-Hill Companies, Inc. All rights reserved.
WMS – Warehouse Management Systems Amy Severance HP Supply Chain IT.
GEtServices Services Training For Suppliers Direct Orders.
Deploy Operational Controls “Alerts / Approvals / Blocks Presented by: Gary Godfrey Solution Expert November 9, 2015.
ECATS The Honeywell Web-based Corrective Action Solution Overview Last Revised: January 14, 2002 Honeywell Confidential & Proprietary.
2015 NetSymm Overview NETSYMM OVERVIEW December
Supply Chain Management 1. What is a supply chain? What is supply chain management? What questions need to be answered/ decisions need to be made when.
McGraw-Hill/Irwin Copyright © 2008, The McGraw-Hill Companies, Inc. All rights reserved.
QAD Distributed Order Management. QAD Proprietary 2 Agenda QAD Distributed Order Management.
July 31, Disclaimer: TREx under development, minor modifications may occur pending final release. Prepared for Education Service Center TREx Training.
© Paradigm Publishing Inc Chapter 10 Information Systems.
Impressive Star Softwares (P) Ltd. Presents User Wise Restricted Day Book Access ( 1.0 )
Introduction to ikhlas ikhlas is an affordable and effective Online Accounting Solution that is currently available in Brunei.
©© 2012 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Specified Products) Scenario Overview Processing Outbound Deliveries Creating Sales.
Magal and Word ! Essentials of Business Processes and Information Systems | © Chapter 6: Integrated Processes.
The Procurement Process (MM). Slide 2 Introduction The procurement process involves purchasing goods from vendors through an internal purchasing organization.
PPT th Edition. PPT10-2 Chapter 10 Information Systems and Supply Chain Management McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright.
Balloting/Handling Negative Votes September 2012 ASTM Officers Training Workshop Dan Smith & Kelly Paul 1.
AG Barr Proc 1 © The Delos Partnership 2003 Sales Forecasting and Demand Management The process.
GEtServices Purchasing Units & Materials Training For Suppliers Direct Order.
LeadManager™- Internet Marketing Lead Management Solution May, 2009.
SAP - Online Transaction Processing (OLTP) 6/3/2014.
Business Transaction Management Software for Application Coordination 1 Business Processes and Coordination. Introduction to the Business.
1 12 Implementing Strategy in Companies That Compete in a Single Industry.
PSSA Preparation. Question 1(no calculator) D Question 2 (no calculator)
Chapter 7-1. Chapter 7-2 Chapter 7 Accounting Information Systems Accounting Principles, Ninth Edition.
GEtServices Services Training For Suppliers Requests/Proposals.
7 - 1 Copyright © 2006, The McGraw-Hill Companies, Inc. All rights reserved.
1. 2 Captaris Workflow Microsoft SharePoint User Group 16 May 2006.
© 2017 SlidePlayer.com Inc. All rights reserved.