1. Understanding the Fundamentals of Emotional Intelligence A workshop for HPS University Dr. Connie Stadler

2. Why EI?  Multibillion Dollar Global Industry  Markedly Enhances Worker Performance  Nurtures Talent and Loyalty  Transforms Worker Motivation  Key in Retaining and Cultivating Talent  Key in Leadership Development and Transition

3. EI Significance "...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilliant among us are vulnerable to being undone by unruly emotions. The price we pay for emotional literacy is in failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killings..." -- Daniel Goleman

4. EI Defined EI, often measured as an Emotional Intelligence Quotient or EQ, is: “The capacity for recognizing our own feelings and of others, for motivating ourselves, and for managing emotions well in ourselves and in relationships.” -- Daniel Goleman

5. The EI Edge 85-96% of all successful performance is attributable to Emotional Intelligence not IQ.

6. EQ “vs.” IQ IQ is important because:  Expands your knowledge base in specific areas  Requires technical skills and abilities  Aids your ability to think conceptually  Aids your ability to better logically problem solve EQ is important because:  Helps you understand and manage your emotions  Helps you understand and manage healthy relationships  Increases self-motivation and drive  Improves emotional problem solving abilities

7. EQ / IQ Differences  EQ focuses upon developing an understanding of and an ability to manage emotions.  EQ can be developed enhanced throughout one’s life.  EQ, until recently, has been overlooked as an important factor in predicting one’s potential for success.  IQ focuses upon developing one’s cognitive (thinking) abilities.  IQ is thought to be established at birth and cannot be enhanced.  IQ is traditionally used to predict one’s potential for success.

8. How and Why EI NOW?  Not until 1990’s with innovations of MRIs, Pet-Scans, EEGs et.al., did we see areas of the brain respond to emotions. We did not have ability to recognize the emotional brain.  Significance: Rational Brain (Neo cortex) receives 36,000 impulses of data per minute but Emotional Brain receives no less than150,000 impulses of data per minute and we are socialized to suppress or ignore this.

9. The “Emotional” Brain Logical Brain last part of Man to develop, but emotional brain predates our species becoming Man. Centered in amygdala and grounded in survival instincts that all creatures share when survival is perceived threatened: Fight or Flight.

10. The Key Areas of EI Competency  Intrapersonal Emotional self-awareness, Assertiveness, Self-Regard, Self-Actualization, Independence  Interpersonal Interpersonal Relationships, Social Responsibility, Empathy  Adaptability Emotional Problems Solving, Reality Testing, Flexibility  Stress Management Stress Tolerance, Impulse Control  General Mood Happiness, Optimism

11. Applied EI – Learned Optimism Pessimism vs. Optimism Most people think they are “born” optimists or pessimists. An optimistic or pessimistic viewpoint is not just about how you see your future, it is about how you interpret events. Pessimists literally cannot comprehend when something good happens to them as anything but a fluke. For pessimists negative interpretation is a self-defining rule.

12. Learned Optimism – What Pessimists Do The pessimist will adhere to the three P’s: Personalize the event: “This always happens TO ME!” See it as Pervasive: “This ALWAYS happens to me!” See it as Permanent: “This [type of event] always happens to me AND IT ALWAYS WILL!”

13. The Power of Learned Optimism Pessimists have low motivation, very little professional drive, AND they can lower the morale of their entire workgroup. On the other hand… New salesmen at Met Life who scored high on a test of “learned optimism” sold 37 percent more life insurance in their first two years than pessimists. Moreover, pessimists were twice as likely to quit as agents who scored in the more optimistic half. The agents from the top quarter sold 50% more than the agents from the bottom quarter. (Seligman, 1990)

14. Applied EI -- Stress  Stress is linked to physical and mental health, as well as decreased willingness to take on new and creative endeavors.  Job burnout experienced by 25% to 40% of U.S. workers is blamed on stress.  More than ever before, employee stress is being recognized as a major drain on corporate productivity and competitiveness.  Depression, only one type of stress reaction, is predicted to be the leading occupational disease of the 21st century, responsible for more days lost than any other single factor.  $300 billion, or $7,500 per employee, is spent annually in the U.S. on stress-related compensation claims, reduced productivity, absenteeism, health insurance costs, direct medical expenses (nearly 50% higher for workers who report stress), and employee turnover.

15. The Power of EI Driven Stress Reduction Motorola - Employees trained in EI management techniques experienced markedly decreased stress leading to increased contentment, job satisfaction and communication, and significant reductions in tension, anxiety, and nervousness. Physical symptoms of stress six months after the training program changed. Blood pressure in hypertensive individuals was restored to normal levels and there were overall improvements in autonomic activity. Retail Industry - The ability to handle stress, was directly linked to success as a store manager in a major retail chain. The most successful store managers were those best able to handle stress. Success was based on net profits, sales per square foot, sales per employee, and per dollar inventory investment.

16. EI and Stress Reduction "If we lack emotional intelligence, whenever stress rises the human brain switches to autopilot and has an inherent tendency to do more of the same, only harder. Which, more often than not, is precisely the wrong approach in today’s world." Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations

17. Closing Thoughts Now you think of the ways in which EI knowledge would raise productivity within your department/company, with your clients, in your professional life. Write these down, they are too important to forget! “The challenge of our time is wasted human potential. I am convinced that emotional intelligence is the key to unlocking potential, leveraging success and helping [individuals] live with impact.” Richard Handley EQ Expert/Consultant

18. If you have any questions, please email Dr. Stadler at connie.stadler@csolutionsdirect.com © Copyright 2007 Career Solutions, LLC Thank you!