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NetVanta Unified Communications. 2 ® ADTRAN, Inc. 2010 All rights reserved Evolution of Unified Communications Infrastructure Data, voice and video convergence.

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Presentation on theme: "NetVanta Unified Communications. 2 ® ADTRAN, Inc. 2010 All rights reserved Evolution of Unified Communications Infrastructure Data, voice and video convergence."— Presentation transcript:

1 NetVanta Unified Communications

2 2 ® ADTRAN, Inc All rights reserved Evolution of Unified Communications Infrastructure Data, voice and video convergence Unified Communications Evolution of Communications Business Value Switches Routers T1/E1 connectivity Total Access 900 NetVanta 6000 Series NetVanta UC NetVanta 7000 Series

3 3 ® ADTRAN, Inc All rights reserved What is Unified Communications? Unified Communications* –Telephony –Conferencing –Messaging –Instant Messaging/Presence –Clients –Business Enablement Communications Enabled Business Processes (CEBP) –Consolidated Administration Many different definitions but Unified Communications vendors tend to agree: –Multi-modal –Integration of real-time and non-real time communications –Sense of urgency and quality of experience –Transcends normal boundaries of time/space *Source: Gartner Critical Capabilities for Unified Communications, August 10, 2009

4 4 ® ADTRAN, Inc All rights reserved What is the Business Value of UC? The key point about UC from a business perspective is not what it is, but rather: –What can UC actually do for me and my business? – How can UC fit my business, not the other way around? – Does it have to be complicated? UC improves the processes that a business uses to make it more efficient or to provide competitive advantage. –Increase revenue –Lower costs –Improve service –Increase productivity The business definition of UC is somewhat simpler: Communications integrated to optimize business processes. The business definition of UC is somewhat simpler: Communications integrated to optimize business processes.

5 5 ® ADTRAN, Inc All rights reserved ADTRAN Unified Communications IP Telephony & UC Bundles –Business Communications System –Enterprise Communications Server –NetVanta 7060 –NetVanta 7100 UC & Application Servers –Unified Communications Server –Business Applications Server Desktop Clients –NetVanta UC Client –ADTRAN Softphone Gateways –NetVanta 600 Series –Partner gateways: Dialogic Audiocodes IP Phones –ADTRAN IP 700 Series phones –Partner phones: Polycom Snom Grandstream Aastra Branch Office Extension –NetVanta 6355 –NetVanta 6240 Series –Total Access 900/900e Series

6 6 ® ADTRAN, Inc All rights reserved Internetworking Product Portfolio IP Business Gateways (IPBGs) Integrated Access Devices (IADs) Access Routers GPON Unified Communications Premise-based IP PBX IP Phones LAN Switches Wireless Access Points (WAPs) Converged Access Solutions Unified Business Solutions

7 7 ® ADTRAN, Inc All rights reserved Numerous business locations Large headquarters with smaller branch offices Addressable Market Segments Single Site Multi Site Several locations, potentially equal in size Sites connected using SIP or traditional trunks Distributed Enterprise Solutions for 10 to 2,000 users at a single location Banking and Brokerage Government Healthcare Education Legal Manufacturing Non Profit Organizations Professional Services Technology Insurance Media and Entertainment Retail Utilities Transportation Vertical Markets:

8 8 ® ADTRAN, Inc All rights reserved NetVanta UC Server NetVanta Unified Communications (umbrella brand for all of ADTRANs new UC products) NetVanta Unified Communications Server NetVanta Business Communications Systems NetVanta Enterprise Communications Server NetVanta Business Application Server

9 9 ® ADTRAN, Inc All rights reserved Adding Business Value Enabling other systems Communications Systems NetVanta Enterprise Communications Server NetVanta Business Communications System NetVanta Unified Communications Server NetVanta Business Application Server

10 10 ® ADTRAN, Inc All rights reserved Polycom NetVanta UC Cross Selling Matrix NetVanta Business Communications System NetVanta 6355 Access Gateways & Branch Office Solutions Phones Network InfrastructureCommunications NetVanta Enterprise Communications Server NetVanta Unified Communications Server NetVanta Business Application Server NetVanta 7060/7100 NetVanta 6355 Dialogic IP700 Polycom IP700

11 11 ® ADTRAN, Inc All rights reserved ADTRAN and the UC Market Keep PBX New PBX 10 – 100 users per location Unified Communications Prospect 75 – 2,000 users per location NetVanta Enterprise Communications Server NetVanta Business Communications Server Or 7100/7060 Process -Centric applications (CEBP) Add UC to Existing PBX NetVanta Business Application Server NetVanta Unified Communications Server

12 12 ® ADTRAN, Inc All rights reserved Customer Applications How to connect to customers – their needs –Unified Messaging –Fax Inbound/Outbound fax Single number DID fax –Inbound IVR –Outbound IVR –Notification services –Paging and alerting –Database Integration –Call redirection

13 13 ® ADTRAN, Inc All rights reserved Unified Messaging Plug-ins –Microsoft Outlook (Exchange Server) –Lotus Notes (Lotus Domino) –Google Gmail Additional Client Support –Outlook Web Access (OWA) –RIM BlackBerry Enterprise Server –Windows Mobile® Smartphones –Other Smartphone Devices (ActiveSync) –Telephone User Interface Return on Investment (ROI) –Time Savings Travelling employees save on average 55 minutes/day through more efficient message management. Mobile device support – Blackberry, iPhone, Windows ActiveSync – increase those savings. No longer calling into voic to see if there are any voice messages. Office employees save on average 43 minutes/day managing voice, fax and messages from their inbox Savings of 12 minutes/day managing voice, fax and messages over the phone using their client makes it easier to forward, reply to messages from a single interface

14 14 ® ADTRAN, Inc All rights reserved Click to Dial Outlook integration Click to dial from Outlook Contacts

15 15 ® ADTRAN, Inc All rights reserved Visual Auto-attendant Reason for visual auto-attendants –Humans are visual by nature –Visual management allows call flows to be created that does not require logical or spacial leaps. –WYSIWYG ROI –Visual management of automated attendant –Quick to prototype, test and deploy –Integrated audio management

16 16 ® ADTRAN, Inc All rights reserved Fax Services Reasons for fax services –Privacy / confidentiality –Productivity improvements –Legislation (HIPAA) –Environmental – Green initiatives Industries –Healthcare –Legal –Financial –Real Estate

17 17 ® ADTRAN, Inc All rights reserved Fax Services Return on investment (ROI) –Maintenance savings $60 - $200 per month maintenance contracts –Personal productivity improvements / Time savings 2 minutes / fax to distribute incoming faxes 5 minutes / fax to send an incoming fax –Waiting for busy fax machine –Waiting for fax confirmation report –Resource savings Estimated 3¢ / page (Paper, Ink and maintenance) –Facilities savings Share lines for voice and fax Convert analog lines to PRI DID ($40.00/line vs. $4.00/DID)

18 18 ® ADTRAN, Inc All rights reserved Fax Services Outbound fax –Fax print driver Inbound fax –Personal DID fax –Shared voice/fax number –Fax-to- Fax on demand –Caller selects fax number

19 19 ® ADTRAN, Inc All rights reserved Notification Services What is the impact when someone misses an appointment? –Dental offices –Doctors Offices –Automotive Dealerships ROI = value of missed appointments / cost of the solution Reminder services Lets you drive existing and new business

20 20 ® ADTRAN, Inc All rights reserved Find-me follow-me Individual User Notification –Find-me follow-me –Active Message Delivery – notification

21 21 ® ADTRAN, Inc All rights reserved Notification Services Integrated with service environment Import lists of calls –Sequential calling –Parallel calling Beneficial Features –Answering machine detection –Priority scheduling –Reporting –Live status –Pause

22 22 ® ADTRAN, Inc All rights reserved Multi-National IT Equipment Vendor Service Department High level –Management of after hours schedule –Allow callers to leave message after hours –On duty technicians notified –Call escalation to managers if not responded to in a given amount of time –Call traceability and logging Benefits –Allowed company to honor service level agreements (SLA) with customer –Real time notification, increased efficiency –Consistent customer experience –Eliminated errors ROI –Savings of 6400 Euros/Month by not employing new people –System payback <4 months

23 23 ® ADTRAN, Inc All rights reserved Inbound IVR Customer self-service –Each businesss data is its own and therefore unique –Every business has customers that can help themselves ROI –Staff efficiencies:- eliminate providing same answers over and over again –Retrain staff for higher value duties –24x7 customer self service

24 24 ® ADTRAN, Inc All rights reserved Inbound IVR Customers ExperiencePartners Expertise

25 25 ® ADTRAN, Inc All rights reserved Outbound B2B Call Center High Level –Agent transfers outbound call to UC Server – when they encounter an answering device –UC Server waits until the end of announcement and then leaves a message –Prototype – 3 hours service development Benefits –Agents spend roughly 20-30% of their time leaving messages on an answering machine ROI –100% increase in the number of calls, –50% increase in the number of call completions. –The expression on an agents face when they dont have to repeatedly leave the same message on an answering machine: PRICELESS

26 26 ® ADTRAN, Inc All rights reserved Paging and alerting solutions Industries –Schools –Hospitals –Retail –Car Dealerships Overhead paging –Integrate different paging techniques –Existing PBX –VoIP Speakers, Amplifiers

27 27 ® ADTRAN, Inc All rights reserved Paging and alerting solutions Paging devices –Paging connected to PBX –Set paging on PBX –IP speakers Unicast paging Multicast paging –SIP Phones Paging groups can contain devices from different groups Types –Live paging –Queued Paging Pre-recorded audio On-the-fly

28 28 ® ADTRAN, Inc All rights reserved Call Redirection Industries –Territory based customer facing organizations Route callers to the correct location –Time of day –Calling telephone number Area code, office code to a specific person or group –E.g. last time you called you spoke with... –E.g. Territory mapping based on phone number

29 29 ® ADTRAN, Inc All rights reserved Call Redirection Redirect calls based on information from the caller –Telephone number –Information entered by caller

30 30 ® ADTRAN, Inc All rights reserved Rubber Stamp Company Rubber stamps manufacturer for large national retail outlets (Staples, Office Depot, Wal-Mart, etc...) High level –Calling line ID match to store location If not match then prompt for store Route selected customers to live operator –Enter in order number UC Server provides a status to the caller Benefits –Provides selective service levels –Provides 7 x 24 service –Reduced man power

31 31 ® ADTRAN, Inc All rights reserved Real Estate High level requirements –Never miss a call –Simplified management –Heavy faxing –Notification Real Estate – Talking house –Specific details on a property Audible walk-through of a property –RE Agent captures information about the caller Offers the caller to transfer to Real Estate Agent

32 32 ® ADTRAN, Inc All rights reserved Talking House Customers Experience Agents Experience Partners Expertise

33 33 ® ADTRAN, Inc All rights reserved Business Communications System Bundles – 100 User Business Communications System –7100 Bundle –7060 Bundle –After market bundle (after initial system sale) Bundles include: –100 Advanced Users, 8 Ports, 2 Fax, Data Source Connector, Click-to-Dial, Conference Server –Products can be expanded by licensing –Server sold separately ProductPart NumberPrice (MSRP) 7100 with NetVanta UC (100 User) G1#UC $ 6, with NetVanta UC (100 User) G1#UC $ 5, Software Only (100 User) BSG1 $ 1,750.00

34 34 ® ADTRAN, Inc All rights reserved Business Communication System Bundles – New 30 User Bundles New Value-Based Bundles for small business customers needs! 7100 only bundle –Includes 7100 chassis limited to 30 users maximum –30 users includes IP devices, analog lines, virtual mailboxes, remote phones and soft phones –Add any cards for T1, FXO, or more FXS at standard pricing 7100 bundle with 30 UC users –Includes 7100 chassis limited to 30 users maximum, plus 30 UC licenses –30 users includes IP devices, analog lines, remote phones and soft phones. –30 Advanced Users, 8 Ports, 2 Fax, Data Source Connector, Click-to-Dial, Conference Server –Add any cards for T1, FXO, or more FXS at standard pricing –Does not include the server. Specifications are available Limited time offer: Begins April 5 through Sept 30, 2010 ProductPart NumberPrice (MSRP) 7100 only (30 User) G1#VSMB $ 3, with NetVanta UC (30 User) G1#UCVSMB $ 3,695.00

35 35 ® ADTRAN, Inc All rights reserved ACES Suite of services for successful initial deployment and ongoing support –Installation services (Gold, Silver, Bronze) Project communication and management Pre-installation visit Stage and configure equipment On-site deployment with test and turn-up support Training –Software Assurance Access to software updates Technical support assistance –Professional Service Vouchers Design changes and new feature implementations Business integration services –Database integration –IVR systems –Notification Systems

36 36 ® ADTRAN, Inc All rights reserved Need Additional Support? Quote Assistance –Applications Engineering –Price List/Quote Tool ACES Business Office –+1 (888) 87-4-ACES [+1 (888) ] –General questions and order status –Installation questions and order status

37 37 ® ADTRAN, Inc All rights reserved Question and Answers

38 38 ® ADTRAN, Inc All rights reserved Sales Strategies – 7000 Series SP Value –All-in-one business communications solution: PBX with auto attendant and voic , PoE Switch, Firewall, Router –Single device to install, configure and manage –One solution that scales from 10 to 100 users –No hidden costs or per user fees –Free software upgrades –ACES Service offerings Customer Value –Reliability: Solid state, no moving pieces –Small footprint –Flexible service options: Analog, T1, PRI and/or SIP trunks –Simple upgrade path to Unified Communications with NetVanta UC –Flexible and easy to use –Five-year warranty

39 39 ® ADTRAN, Inc All rights reserved Sales Strategies - BCS SP Value –Offer a competitive offering against other competitors in their space –Attractive margins –Sell a complete end-to-end solution –ACES Service offerings Customer Value –True Unified Messaging –Visual voic and automated attendants –Integrated fax support –Flexible and easy to use Competitive Highlights –ShoreTel – Doesnt have true Unified Messaging, doesnt have visual auto-attendants or IVR; no integrated fax; no integrated switching, routing, PoE, VPN –Cisco – changes Active Directory to integrate with Exchange; doesnt have visual auto-attendants IVR; no integrated fax

40 40 ® ADTRAN, Inc All rights reserved


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