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Presentation on theme: "3/25/2017 11:29 AM © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered."— Presentation transcript:

1 3/25/ :29 AM © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2 Michael McLean Unified Communications Specialist , Nortel Australia
Enriching Your Microsoft UC Solution – Integration vs. Interoperability Michael McLean Unified Communications Specialist , Nortel Australia 2 © 2004 Nortel

3 Agenda ICA Overview Broad Complementary Portfolio for Unified Communications Business Grade Telephony Clients Conferencing Business Optimized networking Q&A Session

4 Nortel Global Leader in Communications & Networking Our Technology
12000 R&D Employees Over 5500 patents Wireline, Cable, Wireless #1 in Enterprise Telephony Lines #2 in IP Business Telephony #2 in Contact Center #1 in Carrier VOIP #1 WAN #2 Carrier Grade Optical Our Clients 83 Fortune 100 companies rely on Nortel Global Services 1000s of VoIP installations since 2003 Designed, installed and launched 300 wireless networks in over 50 countries Over 100 clients’ networks managed around the world including our own! Our People 100+ MCSE’s MSFT GOLD partner 200 Cert on MS UC Industry-leading qualifications Multi-vendor certifications 1000+ network architects and engineers 2200+ technical support engineers handle 20,000 cases monthly 500+ experienced project managers Our Presence Offices in 150 countries 3 Network Management Centers support customers globally 24x7x365 Hosted Solutions Center 25 Service and Support Centers around the world 2 Global Collaboration Centers 10,000 service professionals Nortel are Global leader with 8 out of 10 Fortune companies relying on Nortel Global services, the reason they rely on us is of our employees are R&D staff. Technology – 1/3 of staff R&D no. 1 or 2 in enterprise voice Clients – Optus, ASIC (data) Commbank (Voice CC6) People – One Fastest Gold Partner ever and shows serious investment and commitment from Nortel on ICA eg UC Presence – Global presence with NOC, 2x Collobration Centre with more planned.

5 Strategic Alliance Go-to-Market R&D Services
3/25/ :29 AM Strategic Alliance Accelerate transformation to VoIP and UC Simplify and enhance how people work together Deliver the highest quality experience Extend VoIP and UC across the business Ease UC migration with end-to-end converged services Go-to-Market Sound bite: At the heart of our alliance is a shared belief that the two companies will transform voice communications the way PCs transformed computing. _________________________________________________________ Committed business relationship and vision driven from CEOs of both Nortel and Microsoft. Top level down commitment prioritizing this down to the employee level. Microsoft has this level of relationship with only 2 other vendors. technology collaboration, joint product planning, enabling channels, all focused on meeting customer needs both companies cross license intellectual property for developing new products and new advanced functionality (mobility, advanced feature server, application aware networking) Regional Collaboration Centers utilize world-class NT & MSFT certified professionals. Get a preview of your network before you deploy to reduce risk of network integration. +100 Demo Centers (EBC, MTC, sales studios) R&D Services ©2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 5

6 The ICA Journey Segmented Integrated Transformed
Nortel Corporate Presentation The ICA Journey Segmented Integrated Transformed Mobile Phone Desk IM Conferencing Telephony Directory Active Directory Applications Telephony System CS1000, CS2100/ 2000 App Suite LCS 2005 OCS 2007 Exchange UM Office Suite AD IP Phones Office Communicator Mobile Client Legacy Phone CC Client Feature Servers Media Gateway UC Clients OCS 200x+ Exchange+ Office System Business Processes Segmented – No UC, Integrated – UC at Client side, Transformed – UC Server side (Vision) ICA Vision and Continuum (2006 to 2010) Portray how ICA is transforming communications from voice to other apps, to the network and business processes Phase 1 – move from Segmented to Integrated Segmented – Multiple user experiences, multiple applications, multiple networks, complexity in the IT environment to deploy and manage. Not efficient from a TCO perspective Integrated [Removing Boundaries] – convergence at the application layer, convergence at the network layer  bringing the application layer together with the network layer for true convergence. From an end user perspective – one consistent user experience across application and network boundaries What are we doing in “Integrated” – From an end-user perspective: converging deskphone with computer, multi-modal communications in single client experience (IM, voice, video, presence, mobility). Adding UM, multi-media conferencing. From an Network & IT perspective: single directory, single identity for ease of deployment, management and single-sign on for users. Moved all communications on the data network. Transformed: Next step in the evolution – extend UC to business processes, integrate UC with LOB solutions. Extend UC across the enterprise while keeping cost and complexity low (turning UC on for the masses). How we do this: build together an open, software-based extensible UC platform that provides the opportunity to transform business processes by making people at the center of the business process. Communications architecture will evolve and adapt to UC model. As part of this – Nortel is evolving PBX and application suite to a feature server suite which will be modular and easily extensible. The joint platform will include OCS and Exchange and the telephony feature servers. Investment protection & smooth evolution – support for existing Nortel PBX systems Core value prop of journey – investment protection, ease of deployment & mgmt, lowering TCO, single-identity & user experience, mobility  so that UC can deliver true value for the business. Software-based UC platform Breadth of portfolio Ease of deployment & management Single, rich user experience Converged mobility Single directory & identity Investment protection UC enabled business processes Open and extensible 6 © 2004 Nortel

7 Unified Communications
The ICA Solution Set 2007 Contact Centre 6.0 SIP Contact Centre Multimedia Conferencing Communications Server 1000 Enterprise Grade Telephony Business Optimized Network SIP Presence & IM Step 1 – Microsoft UC Step 2 – Core Network need resiliency & reliability running on open standards SIP Step 3 – Nortel Enterprise Grade Voice, with multiple devices Step 4 – Specialist Telephony Applications with integration verus interoperability The joint ICA offering is shown here in this graphic. You can see the various components that belong to Nortel and MS. The Unified Communications components are complementary, far more so than our competition (Avaya, Alcatel, Siemens, NEC, and Cisco). Nortel provides business grade voice applications (Call Center, IPT, Multimedia conferencing), endpoints, gateways and LAN/WAN infrastructure. MS provide business grade applications (Active Directory, Messaging, and Presence). The ICA alliance allows both vendors the opportunity to develop a well integrated UC solution. Current release of support for MS solution is as follows; CS1K Exchange 2007 support – Sep 07 CS1K OCS support – Dec 07 NMC OCS support – Nov 07 CC 6.0 – Q108 Unified Communications Devices Unified Clients Unified Messaging Identity

8 Business Grade Telephony
Complete Telephony Integration

9 Nortel-Microsoft UC Differentiation
Nortel-Microsoft UC Solution Complimentary Architecture Other Vendor-Microsoft UC Solution Parallel Architecture Presence Server Trust Nortel / Microsoft track record in delivering UC solutions Innovation Nortel and Microsoft have early access to new software to ensure speed to market for tightly integrated solutions Microsoft and Nortel UC Ecosystem – leveraging 3rd party innovation. Microsoft have 6M web developer community to build UC into business processes and applications Quality assured UC Reduced risk, reduced complexity, resilience and ease of use Collaboration Centre – jointly staffed technical resource, proof of concept, architecture design, services R&D Gateway IP-PBX One client for Remote Call Control AND as featured soft phone extension, Single presence engine, and leverage Active Directory One more client, presence engine, and middleware / gateway Investment Protection = lower TCO UC for TDM and IP phone users Add Microsoft soft phone users (OC client) and leverage Nortel IP PBX features Forward compatibility to software based application servers and unified management capability Lower TCO Single directory for OCS / CS 1000 users No gateways or middleware CTI servers required Single client on PC Works with every Nortel desk phone and MS client leverages Nortel application features from PBX, Call Centre, Conferencing 9

10 CS1000 Bringing Value to OCS
Capabilities extended to OC clients include: Personal/Team/Departmental telephony features Network Call Queuing/Attendant Services Redundancy and Business Continuity Network Routing/Resource Selection Private & Public Network Interfaces Regulatory or Certification Requirements Contact Center and Business Process Integration Services and Business Process Integration Capabilities include: Gateway Services - TDM Gateway Access to PSTN/Private Networks Sensors and Location Services - Network Detection of Device Locations Media Services - OC soft clients access Meet Me conference bridge or IVR applications PBX functionality – business 700+ feautres eg Hunt Group, Call Pick up or Boss/Secretary Services – access to public and other devices non Microsoft. Bridging Telephony infrastructure Current OCS07 Limitations Third party SIP phone support Hunt groups MCS-style Profiles and Routing options Music on hold Call center operator console Waiting queue and automated call attendant Call redirection by time of day

11 Complimentary Integrated Architecture
Nortel Corporate Presentation Complimentary Integrated Architecture CS 1000 HLOC: 296 NRS PSTN 5 Mobile 4 CS 1000 HLOC: 441 TDM Phone ESN: MCM 3 Network Routing Service (NRS) The Network Routing server is an application that is the focal point for SIP signaling – it is typically only required when there are multiple call servers within a network. As a transaction stateful proxy the NRS provides information on all call details (as it ‘stays in the loop’ ) which is beneficial for accounting, and CDR data on all calls and can aid in security tracking. The NRS provides network wide centralized dialing plan resolution (for when you have multiple nodes on one network – to provide address/dial plan resolution) It can also act as a SIP translator between different SIP endpoints that may communicate with varying interpretations of SIP The NRS provides secure IP endpoint signaling (SIP TLS) between the NRS and SIP endpoints (eg. gateways, call servers) Multimedia Convergence Manager (MCM) Application Platform for Signalling Interworking SIP Call processing/Mapping between CS1000&LCS/OCS Network Routing Service (NRS) registration support Redirect Server (302)/Alternate Routing (300) support Nortel Conferencing (NMC) Interoperability Security Interworking (TLS) Facilitates Call flows between OCS & several CS1Ks Dial Plan/ Active Directory Integration CLID for calls from OC to CS1000 Remote Call Control (RCC) authentication Single Soft Client Consistent User Experience 1 IP-Set ESN: MCM Single Presence Engine 2 2 Integrated Reliability N:N OCS/CS1K 1 3 Sophisticated, Flexible dial plan integration 4 Active Directory MOC: OCS 5 Extended telephony features OCS telephony leverage Global Homologation 11 © 2004 Nortel

12 Remote Call Control Telephony Control from Microsoft Desktop
Forwarding Calls Forward all calls Deflect Location-Based Forwarding Telephony Presence Multimedia Session Initiation Video Communications Office Applications Integration Missed Call and Click-to-Call Return Outlook, Word, Excel, SharePoint Telephony Call Control Make Call Answer Call Clear Connection Hold Call Single Step (Blind) Transfer Call Transfer Call Conference Call Generate Digits (DTMF) Control IP, Digital, & analog phones One feature not found on link – deflect Traditional solution TDM for UC functions and features Remote Call Control – (SIP CTI)

13 Telephony Gateway & Services
Enables native SIP integration from OCS to existing private and public telephony networks. Leverages CS1000 resiliency and scaling. Simplified deployment via MCM and NRS. Simultaneous ringing of users clients regardless of where the call originates Active Directory Microsoft OCS With MCM Extending IP Telephony to Microsoft Office Communicator Microsoft OC Telephony (make call, answer call, hang up, transfer, hold, & DTMF) Extends suite of Nortel Telephony features to Converged Office users (Call Forward No Answer, Attendant Recall, Group call, etc.) Simultaneous ring - incoming calls answered on the MSFT O.C. or the CS1000 client. Extends Nortel’s Business Grade telephony Reliability/Redundancy solutions. Public/Private SIP Gateway For Microsoft Office Communicator Enables use of customer voice network and dial plan for Microsoft Office Communicator, extends Least Cost routing capabilities, NCOS, & Outgoing CLID Extends location specific dial plans for centrally deployed LCS systems Provides Call Accounting for OC originated calls. Common CLID with the Nortel Desktop. Inter-working with Nortel Application Centre Suite, e.g. Unified Messaging, IVR, … Active Directory for Numbering Plan Translations AD used to resolve userid/phone number translations Nortel CS 1000 PSTN Unified Messaging Mediation Server Twinning/PCA 13

14 Unified Messaging CS 1000 Integration with Exchange 2007

15 Client for IM, email, voicemail
Unified Messaging Exchange Unified Messaging + CS 1000 PSTN Mobile IP-Phones IP Legacy Phone Office Communicator Nortel’s CS1000* LCS 2005 Exchange 2007 with UM Active Directory Client for IM, , voic Note that if Exchange UM is UM or choice who works most effectively and seamless??? Which enhances your UM experience! Dive into UM AND how native SIP interop with CS1000 is beneficial to IT. So you’ve seen what is available today with Converged Office, go see more at demo centers Native SIP interface between Nortel CS 1000 and Microsoft Exchange UM available in Q2 of 2007 (CS 2100 in 2H 2007) IT Benefits: No middleware (gateways) for more simple deployment and manageability Exchange UM – consolidate voic infrastructure Integrated unified messaging systems allow site and server consolidation, reducing the total number of servers required to provide voice mail and fax service. Consolidation can dramatically lower maintenance and upkeep costs, particularly for organizations with remote or branch offices. End-user benefits: Further convergence of communications in 1 client (especially in OC 2007 timeframe) – simple integration of all communications. Helps consolidate information in one place: the user’s inbox. Voice mail, faxes, , appointment data, and contacts appear in one place, making it easier for users to access, find, and act on them. NEXT -- another solution where we are enriching collaboration together Consolidate voic infrastructure Reduce complexity with native SIP support Increase manageability with common management tools Single directory to manage , voic 15

16 Solution Components Exchange UM 2007 + CS 1000 Solution Components
Nortel Communication Server 1000 Release Exchange Connector Outlook 2007 Client Nortel UC Services Integration Service Microsoft® Exchange Server 2007 UM 64-Bit Server The solution consists of four components. The Nortel component is a new PEP (Product Enhancement Patch) for CS1K system at version 5.0. Therefore potential customers must already be at version 5.0 or an upgrade to version 5.0 must be incorporated into the solution. Geomant for MWI The Exchange server must be upgraded to 2007 and an Enterprise CALs (Client Access Licenses) need to be purchased for those users wanting access to the UM features. Customers with Exchange 2007 standard server can still have a subset or all users running the UM feature as long as they upgrade these users to the Enterprise 2007 CAL.. Upgrading the servers (HW) will be required as Exchange 2007 has been designed to run on HW using 64bit architecture. Deployment of the new Outlook interface. Older version of the interface can be used but there will be some limitation in some of the features such as the embedded vm player. Integration services to upgrade the Exchange 2000/2003 to 2007, SIP trunking from the CS1k to the Exchange servers, and configration of the dial plan in both the Exchange server and CS1K

17 Branch Office Solution
Extending UC to the Branch Office

18 Transform your Branch Before After
7 average number of devices IT staff manages at the branch office. Consolidate and simplify with UC Integrated Branch Reduced Capex & Opex Superior Quality Of Experience Embedded Microsoft Intelligence High performance with multiple functions PSTN WAN Firewall CS 1000 In the 2H07/1Q08 Nortel will be delivering the UC Integrated Branch solution. This branch office communications device will support routing, high-density Ethernet switching with PoE, IP Telephony and even come with embedded Microsoft intelligence to facilitate Unified Communications deployment at the branch. We will be the first integrated branch solution to have this Microsoft intelligence integrated. What it is - is integrated Mediation server technology which translates secure SIP (which is how OCS clients communicate with the OCS server) to standard SIP for those calls originating or destined for the PSTN. In a typical enterprise environment this functionality would typically reside on an external server. We have embedded within our communications device it to further streamline communications at the branch. This product will reduce both CAPEX and OPEX since we will be consolidating multiple functions into a single device. (Example: Nemertes Research estimates an all-in-one box takes 6 hours to install while standalone products take approx 4 hours each. Once you've hit 2 consolidated devices you've typically gotten pay-back on installation time. Likewise - one box with one set of connections lessens the chance of a circuit or line problem to simply troubleshooting and on-going management) Due to the advanced QoS capabilities and the product's ability to utilize the total available WAN bandwidth - the UC branch will offer superior quality of experience for all UC applications over any type of WAN connection (Ethernet, copper) - even low speed interfaces (T1, sub T1) This product, unlike some competitive devices, will not force you to trade-off performance with turning on features. Turn on advanced QoS, firewalls, IPSec VPNs etc and still maintain wire-speed performance across the WAN. PSTN WAN Router Server w/ Microsoft Mediation L2 Switch with POE Desk Phone IM Conferencing Wireless Access Point Desk Phone IM Conferencing Wireless Access Point

19 UC Branch Architecture Role
HQ Enterprise secure UC Cloud Centralized Call Server (OCS at HQ) Secure SIP (SIP over TLS over TCP) Secure Media (SRTP) Clients interact with OCS Server directly Mediation Server connects to MG Connects UC Cloud to PSTN (via media gateway) Works only when OC Client makes call to PSTN Call received on PSTN Translates Secure SIP to simple SIP Transcodes (RTA<->G.711) It is a B2BUA Media gateways only interact with Mediation Servers CS1000 OCS ICA UC Integrated Branch WAN Advanced Routing Ethernet Security Quality of Experience Management Media Gateway OC WLAN IP Fax PBX PSTN

20 UC Branch Check List a LCS2005 Integration at branch locations
Nortel Corporate Presentation UC Branch Check List LCS2005 Integration at branch locations a OCS2007 Integration at branch locations Branch consolidation - Integrated WAN, routing, LAN switching with POE, security services, media gateway and Microsoft Mediation technology Integrated Microsoft Mediation technology Only device to support MS Mediation technology High Gig E densities 4314 offers 58 Industry leading VoIP roadmap CS1K and Microsoft OCS integration Proven Reliability Tolly Tested Effective WAN Bandwidth utilization 20 © 2004 Nortel 20

21 Clients

22 LG-Nortel IP Phone and Adapters for Microsoft OCS
Nortel Corporate Presentation LG-Nortel IP Phone and Adapters for Microsoft OCS LG-Nortel IP Phone 8540 Person Centric Operation Large Display : 5.7” & Touch screen operation Phone book with presence display Plug & Play – retrieve personal settings when user logs-in Customizable Widget button – Applications or shortcut menu Wideband audio Full duplex speak phone Presence setting/indicator Styling LG-Nortel USB Phone for Microsoft OCS UC Logo USB Mute Speakerphone Headphone Requires Microsoft OCS Client Call controls Off hook/On hook, Mute, Volume controls, Call forwarding Indicators Call active, Mute on, Message waiting, Call forwarding Wideband audio Full duplex speak phone Presence setting/indicator Styling LG-Nortel is one of the manufacture Microsoft has chosen to make the OCS devices Tanjay – 8540 Catalina – 8501 Anacapa – bluetooth headset LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS Earbud USB Bluetooth Module Presence Requires Microsoft OCS Client Call controls Off hook/On hook, Volume controls, Mute Indicators Call active Presence setting/indicator Wideband audio / Bluetooth (RF 16K) Security 8 hour talk time 22 © 2004 Nortel 22

23 Nortel IP Client Diversity
IP clients offer users familiar feature set Support SRTP &USEC High quality audio Flexible User Interface Built-in touch screen adds convenience & intelligence Superior multimedia experience Leverages application servers for customized content WLAN devices offer Security 40 bit WEP, 128 bit WEP Both IP wired and wireless devices plus digital for traditional solutions UC Enabled Across Entire Client Portfolio

24 Nortel Multimedia Conferencing

25 Nortel Multi-Media Conferencing + OCS Solution
Audio Conferencing PSTN Dial-in TUI for participants/chair control Operator Control Music/Message on hold G.711 Alaw & Ulaw / G.729A Dynamic Pass Codes Chair assigned entry code Fast Start Conference Recording Compressed Recordings (MS GSM Codec) Broad Language Support Real-time QoS metric tracking Up to 8 NMCs can be clustered Session balancing across cluster Nortel Multi Media Conferencing Microsoft OCS Conferencing Audio/Video Conferencing RTA/RTV Codecs Web Conferencing RoundTable Panoramic Device Microsoft OCS 2007 Nortel’s IP - PBX MOC & LM Console PSTN IP-Phones Legacy Phone Mobile Video with LCS ITU-T H.263: low bit rate video codec NNVC: MPEG-4 based video codec

26 NMC + OCS Solution Benefits
Single unified client Seamless escalation to video conference Easy to use, reservation less & always on More effective collaboration Support remote/mobile workers & geographically distributed teams On premise solution reduces cost Rich chairperson security controls Simplified deployment with single client and consistent user experience Leverage investment: IP-PBX, OCS, Active Directory and conferencing PSTN Mobile IP Nortel Multi Media Conferencing Nortel’s IP - PBX IP-Phones SIP Network Legacy Phone Dive into Multimedia conferencing Another way we are working together to enrich and integrate the user experience is with the integration between Nortel’s Multimedia Conferencing and OCS 2007. Leveraging SIP to complete integration IT Benefits: Reuse existing investment in the UC solution: OCS, PBX, Conferencing and AD Nortel Conferencing becomes a fully integrated MCU with OCS Simple SW integration – easy to deploy, reduced complexity With a software based solution – easy to deploy, no proprietary HW Provides Enterprise with option to have an On premise solution – fast payback More effective collaboration and quicker time to resolution for dispersed teams End-user benefits: Audio, video and web conferencing Web: integration with Microsoft Livemeeting leading product Further convergence of your communications into 1 UC client (OC) together with the Microsoft Live Console for advanced control of the bridge Escalation from 1 mode to another Reservationless MOC & LM Console Microsoft OCS 2007 Active Directory 26

27 NMC - Microsoft Integration Points
Integration with MS LCS05 & OCS07 Uses “Audio Conference Provider” (ACP) to work with LCS/OCS conferencing paradigm Provides conference roster, events, controls & dial-in/out through OC/Meeting Console i/f Uses Microsoft Management Console (MMC) snap-in Uses MS GSM codec for recording compression

28 NMC Check List External PSTN secure dial-in access to audio conference a Access to audio bridge for all client types (IP/TDN telsets, OC clients, PSTN sets, mobile phones, etc… DTMF access) Scalable Conferencing solution >4000 audio ports per cluster (add clusters to scale) Resilient / Redundant solution N+1 (N =7) support per cluster Geo-Redundancy In service upgrades Proven Reliability Based on Nortel Meet-me conf Telephony user interface, eg access to commands from telset (non-OC client) devices LCS2005 Integration OCS2007 Integration

29 Business Optimized Networking

30 Business Optimized Networking
Resilient IP Core (Nortel Ethernet Switching) OCS Load balancing (Nortel Application Switches) Application Acceleration (Business Continuity System, Nortel Application Accelerator) Security (Microsoft NAP – Nortel NSA) Key to success OCS deployment.

31 High Performance & Reliable IP Core
Switch Clustering Link and Nodal Redundancy Split Multilink Trunking (SMLT & RSMLT) No reliance on Spanning Tree Protocol (STP) Sub-second stateful failover Virtual “Switch” Fabric Centralized or distributed Increased performance using full capacity No Single point of failure Scalable Standalone / Stackable / Modular Chassis Single pair / Square / Full Mesh Trunks distributed between slots Trunks distributed between switches in a cluster Trunks distributed between switches in a stack Switch Clustering Virtual Switching Fabric Core Network !!! Sub second fail over, no single point of failure and which is scalable Available TODAY!!

32 LCS / OCS Server Protection
Nortel Application Switch (NAS) Secures against internal and external threats LCS/OCS Servers Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks NAS SSL Accelerators NAS Switches Firewalls Mandatory requirement for Enterprise Edition OCS deployment. Once again one vendor on the network infrastructure side Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management.

33 Application Accelerator 510/610
What are the benefits? New End User Productivity Significant reduction in wait times Bandwidth Reduction More concurrent sessions Less latency for all traffic Server Offload Reduces processing requirements (e.g. compression) up to 40% Offload of SSL for greater savings No need for expensive encryption cards in servers Eases SSL certificate mgmt OWA is almost full functionality as Thick client however is very slow on DSL connections The Visual experience of a user is downgraded. With this device user benefits with 9x faster. Even better improvement with Sharepoint. Results based on an internal Nortel case study Benefits: Users = significant reduction in wait time for applications (key for real time communications), between 8-21 times faster. Network = central caching of pages on accelerator to allow more concurrent sessions. Server Offload = Verification of user is down on the accelerator; less load on web server by offloading of SSL 1Microsoft IIS 1MB file download with 600ms delay and 256kbps user link 2Microsoft OWA 1MB mailbox with 600ms delay and 256kbps user link 3Microsoft SharePoint 6MB file download with 400ms delay and 512kbps user link 4OpenText Livelink 12MB file download with 300ms delay and 1.5Mbps user link

34 UC Lifecycle Services Program Management Delivers Predictable Outcomes ! Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Mobile IP Steps and Phases for a successful UC deployment from start to finish with ongoing support. Step 1 – understanding Customers requirements Step 2 – Assessment of current infrastucture Step 3 – Successful deployment due to correct planning and have Skill resource from Nortel!! Step 4 – Standard on going support 1 number to call us we understand both business environment desktop and network. Step 5 – Complete out sourcing solution take the hassle and worry from business. Leave it to the experts!! UC ADVISE: Consultancy UC PLAN: Engineer, Assess UC DEPLOY & INTEGRATE UC SUPPORT UC MANAGED SERVICES Architecture Design, POC, Business Case Development UC Assessment & UC Engineering Integrate Nortel & Microsoft Environment Support the joint Nortel & Microsoft Solution Obtain Productivity and Cost Efficiencies

35 ICA Differentiators Integration vs. Interoperability
Committed Product R&D Nortel + Microsoft is the only combination of vendors with a committed joint roadmap that ensures long-term investment protection for customers across PBX, IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility Joint CoE Nortel + Microsoft staff at the collaboration centers provide unique capability for customers to evaluate the solutions. Reduces risk of deployment. Provides assistance on design. Software-centric approach No gateways or hardware between Nortel and Microsoft, reducing points of failure and simplifying manageability and infrastructure Single identity & presence Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine unlike other vendors who are requiring a parallel architecture and infrastructure. Single Directory means reduced cost of integration, management and provisioning Unique user experience Nortel + Microsoft are committed to one single client – Office Communicator – across IM, presence, Unified Messaging, conferencing, voice, and contact center across fixed and mobile environments Devices leadership Nortel and LG Nortel will offer the most complete range of UC devices compatible with Microsoft UC solutions Simplified pricing and licensing Nortel and Microsoft are moving towards aligning their pricing structure for UC joint solutions. Worldwide showcase Over 100 locations worldwide have ICA solutions available so customers can get hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel sales offices Investment Protection Proven Solutions Reduced Cost Easier to support Common UC Foundation Integrated Experience & Agility Innovative Experience Easy to buy Broadly available Key points Committed R&D Software approach SOA not SONA !!!!!! Single Presence and Identity (Microsoft) Users experience with Single client on Desktop Worldwide Presence and multiple showcase centre both from Microsoft and Nortel

36 Ask for a Demonstration
Come Visit our Stand Come and See US demonstrate all the above solutions showing the strength on the ICA. Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

37 ** Catalina Giveaway **
Q & A Come Visit our Stand ** Catalina Giveaway ** Come and See US demonstrate all the above solutions showing the strength on the ICA. Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

38 Thank You Come Visit our Stand Native Integration OCS to CS 1000
Come and See US demonstrate all the above solutions showing the strength on the ICA. Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

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