1. Further assessment or Pending BEO Accept - Retry Accept – SP Advised C12: Reject – Not enabled C14: Reject – AEA Site C16: Reject – Not SDSL C18: Reject – Not Real Time C30: Reject – SP Advised Accept – Provide PSID Accept – Build Reservation Accept – Build VP Accept – SP Advised Start C10: Reject – Cannot reserve If same problem – re-assess Initial / Repeat Assessment Initial failure likely due to data issue Order cannot be met so needs to be rejected BEO use supervisor override after verifying if order can be accepted, or reject due to capacity not reservable = ‘Log Interest’ SMC manually issue VP Order / Complete Reservation task C19: Reject – No Real Time capacity Reservation successful BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04

2. Reason For Rejected Order C10: Reject – Cannot reserve Thank you for your order. Unfortunately, your order has been rejected, as there is insufficient reservable capacity at this exchange. We have logged your interest at this exchange. We will contact you when new capacity has been added, which is likely to be (insert month), to see if you still wish to reserve capacity. Contact with Service Providers will be made on a ”time-arrived order” basis. Please also refer to the BT Datastream Hourglass Report for information on the availability of capacity at this exchange. Log of interest is retained C12: Reject – Not enabled Thank you for your order. Unfortunately, your order has been rejected, as this exchange is not yet enabled for DSL services. We have logged your interest at this exchange and will contact you when this exchange is enabled to see if you wish to reserve capacity at that time. Contact will be made with interested Service Providers on a ”time-arrived order” basis. Please refer also to the BT Datastream Hourglass Report for information as to when this exchange will become enabled. Log of interest is retained C14: Reject – AEA Site Thank you for your order. Unfortunately, your order has been rejected, as this is an Exchange Activate exchange and is not enabled for BT Datastream services Log of interest is not retained C16: Reject – Not SDSL Thank you for your order. Unfortunately, your order has been rejected, as this exchange is not enabled for SDSL services. Please refer to the BT Datastream Hourglass Report for a list of which exchanges support SDSL services. Log of interest is not retained BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04

3. Reason For Rejected Order C18: Reject – Not Real Time Thank you for your order. Unfortunately, your order has been rejected, as this exchange is not enabled for Real-Time services. Please refer to the BT Datastream Hourglass Report for a list of which exchanges support Real-Time services. Log of interest is not retained C19: Reject – No Real Time capacity Thank you for your order. Unfortunately, your order has been rejected, as there is insufficient real-time service capacity at this exchange. We have logged your interest at this exchange. We will contact you when new real- time capacity has been added, which is likely to be (insert month), to see if you still wish to reserve capacity. Contact with Service Providers will be made on a ”time-arrived order” basis. Please also refer to the BT Datastream Hourglass Report for information on the availability of real-time capacity at this exchange. This report is available from www.btwholesale.com/broadband in the BT Datastream product section.www.btwholesale.com/broadband Log of interest is retained. C30: Reject – SP Advised FINAL RESTING STAGE FOR ORDER. NO MESSAGE REQUIRED AT THIS STAGE BT Wholesale. BT Datastream VP Capacity Assessment process - Issue 1, 16/12/04