4 CA Outbound Dialer Module automatically places calls to a predefined list of phone numbers and connects the called person to the appropriate agent as soon as the call is answered. It works with TDE, NCP and NS1000 PBX series. Benefits to Customer Significantly improve contact center productivity, agents spending more time talking than dialing Enhance customer service and increases customer satisfaction Speeds up response times Increases productivity and reduces costs Benefits to Dealer – Increase sales into Collections Agencies, Patient Check-Up, Appointment Confirmation, Lead Generating, Telemarketing, Political Campaigns
5 Overview Key Features Calls the numbers one by one as soon as Agents becomes available Busy or no answer numbers are retried The outbound dialer eliminates the customer search and dial time that the agent normally does Agents are presented with calls as their status changes to “idle” Import/ export call list from/ to external CSV file Outbound call list can be shared via MS SQL database between multiple Agents English, German, Spanish user interface support
6 CA Appointment Reminder CA Auto Attendant CA Conference Bridge CA ACD Reports CA Outbound Dialer New Vertical Markets Health Care Practitioner Service Oriented Business Automotive Schools Compete in Existing Markets Informal Call Center SMB Office Small Doctor Office, Collection Agencies Overview Market impact for CA Outbound Dialer Module
7 Use Case Law Firm Use Case Panasonic CA Client Outbound Dialer Module Outbound Dialer Module Nick John Company PBX + CA Server LAN PSTN/ IP 3. Outgoing Call 4. Dialer finishes call and Agent writes notes 1. John configures the list of recipients to be called 2. Dialer makes call to recipients using User phone 5. Repeat steps 1-5 until the list is completed
9 Product Order Flow Ordering Product must be ordered from Panasonic Sales Company CA modules is introduced on the Panasonic Price List CA Modules Install Kit is available on the Poltys Licensing portal NOTE: Ordering procedure may be different from region to region according to local requirements Licensing Panasonic CA must have an active license (permanent or trial) in order for the CA Modules to be functional Each CA Module comes with a 60 days trial license The customers will receive Activation Codes and will be able to activate the CA Modules from the Poltys Licensing Portal (https://licensing.poltys.com)https://licensing.poltys.com Distributor/ Reseller sends Order for License Key to Panasonic Sales Company Panasonic Sales Company sends Order for License Key to Poltys Panasonic Sales Company sends Order for License Key to Poltys Poltys sends monthly Invoice to Panasonic Sales Company Panasonic Sales Company sends Invoice to Distributor/ Reseller Panasonic Sales Company sends Invoice to Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller
10 CA Outbound Dialer Part Numbers 3PS-OUTDIAL-CA1 CA Outbound Dialer Module 1 (one) license 3PS-REM-INSTALL Remote System installation and configuration service Note: Part numbers may be different from region to region according to local ordering system requirements
12 Why Sell Applications? FeatureProductivity Customer Satisfaction MobilityCost Saving Enhanced Collaboration ACD Reports Mobility Client (smartphone, tablet) Video Call Video Conferencing Voice Conferencing Outbound Dialer Speech Auto Attendant Position in Queue Announcement Customer Callbacks Skills-based Routing Emergency Notification Appointment Reminder Web Content Sharing Requests from Dealers/ Sales Companies and Lost Prospects
13 Why Sell Applications? Call Center Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules ACD Reports CCR, CMSMy CallsCA Module Agent Screen-pops CCR, CMSMyCalls, UCBWith iLink product ← Video Calls PBX CA Module Customer Callbacks Callback AssistUCB Web Chat CMSUCB Fax Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Email Queuing/ Dispatching / Inbound/ Outbound Call PilotUCB Skills-based Routing PBXUCB Outbound Dialer Proactive ContactUCBCA Module Speech Auto Attendant Call PilotUCBCA Module Position in Queue Announcement Call PilotUCBWith Poltys product←
14 Why Sell Applications? Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Voice Conferencing PBXUCBCA Module Video Call PBX CA Module Video Conferencing PBX CA Module Web Content Sharing UCB Mobility Client (Smartphone, PDA, Tablet) One-X CommunicatorUCB Unified Communications Solutions Comparison Feature Avaya IP Office NEC SV8100 Current Panasonic Panasonic + Poltys CA Modules Nurse Call System Integration Nurse Call ResponseUC for EnterpriseWith Poltys product← Agent Screen Pops Patient Appointment Reminder PBXWith Poltys product← Video Calls PBX CA Module Web Chat PBX With Poltys product←
15 Why Sell Applications? Competitor Solutions Avaya CCR means “Customer Call Reporter” CMS means “Call Management System” Callback Assist Call Pilot contained in “Unified Messaging” platform Proactive Contact One-X Communicator Nurse Call Response Patient Appointment Reminder NEC MyCalls UCB means “Unified Communications for Business” UC for Enterprise
16 Why Sell Applications? PBX Market Trends There is an increase in the number of IP systems being sold worldwide. The traditional TDM system market is declining. IP ExtensionsTDM Extensions Asterisk TerminalsHosted VoIP Dealers therefore need to expand the range of communication solutions that they offer in order to compete in an increasingly crowded market.
17 Why Sell Applications? Integrated Solutions with Voice and Data The traditional borders between PBX resellers and IT reseller are increasingly becoming blurred. The future is moving towards totally integrated solutions with voice and data solutions available for all business models.
18 Why Sell Applications? PBX Business Solutions Oriented Business Small Offices Business Concept Solutions = PBX + Applications Easy Configuration Quality Reliability High Added Value Target Customers PBX Business Direction Target Customers Medium and Large Organizations