1. Ivan Ericsson SQS-UK Test Management Models Breaking the chains that bind us ! 31st January 2007

2. © SQS-UK Ltd. SQS Group AG, 2005 2 SIM/SQS Group Agenda PRESENTATION What is my definition of test management models ? How does a TM recognise the model in which he is working / about to work ? What is the benefit of understanding test management models ? What Test Management models exist ? DISCUSSION TOPICS We shouldnt be constrained by Test Management models – we should look to break them at every opportunity !

3. © SQS-UK Ltd. SQS Group AG, 2005 3 SIM/SQS Group n Ask – Interviews, meetings, formal/informal inquiries n Use points of reference – org chart, policies, standards etc n Use previous experience n Use the test management spectrum How does a TM recognise the model in which he finds himself ?

4. © SQS-UK Ltd. SQS Group AG, 2005 4 SIM/SQS Group Test Managers Influence Org. Test Maturity External Influence on TestExpectation of TestRisk AppetiteTest BudgetRespect The Test Management Spectrum Test HistoryOrganisations future The key aspects of an organisation approach to testing which will influence your view on the test model in place Testing Community StrengthImmediate firm groundHead of Test Influence

5. © SQS-UK Ltd. SQS Group AG, 2005 5 SIM/SQS Group What is the benefit of understanding test management models n The more you understand about the nature of the environment in which you are challenged to succeed – the more chance you have of succeeding n The more aware you are of the different models that exist the less likely you are to find yourself working in one which is doomed to failure or which doesnt match your skills and attributes. n The more aware you are of successful models the more use you can be to yourself and your organisation in directing their test management models. n Given a practiced assessment of test management models you are more likely to recognise the signs and be able to provide external direction to other test managers, be they internal or external.

6. © SQS-UK Ltd. SQS Group AG, 2005 6 SIM/SQS Group What Test Management models exist ? n Those which I have seen Project Test Management (non centralised) Phase Test Manager Project Test Manager Business Test Manager Organisational Test and Quality Management (centralised) Head of Testing Test Competency Centres Quality Management Quality Governance

7. © SQS-UK Ltd. SQS Group AG, 2005 7 SIM/SQS Group Phase Test Manager/Project Test Manager Component Integration Test Manager Functional System Test Manager Non Functional Test Manager System Integration Test Manager Acceptance Test Manager Component Test Manager RoleScope White box testing of individual components Integration testing of grouped components Black and white box testing of the system Reports to Testing Non Functional Quality attributes Integrating system with External systems UAT/OAT etc on behalf of Business sponsor Dev Manager, CI Manager Project Test Manager System Test Manager System Integration Test Manager System Test Manager Acceptance Test Manager Business Sponsor

8. © SQS-UK Ltd. SQS Group AG, 2005 8 SIM/SQS Group Business Test Manager Requirement s Design CodeComponent Test System Test Acceptance Test Component Int. Test System Intg Test Vendor Business Test Manager

9. © SQS-UK Ltd. SQS Group AG, 2005 9 SIM/SQS Group Non-Centralised Model Many projects with Testers included on the team A wide range of testing disciplines covered with own styles Full range of testing or Just phases e.g. UAT Various approaches For standards And processes Project Managers are Responsible for testing Perception – Integrating testing within the project adds value. Fact – Creates a variable standard of quality, effectiveness and efficiency in testing

10. © SQS-UK Ltd. SQS Group AG, 2005 10 SIM/SQS Group Head of Testing n Head of Testing / Test Departments o Responsibility for testing / sometimes quality o Not Established a TCC o Ownership of test strategy o Often only non working role o Good to have organisational front for testing o But can be a blocker for test process improvement

11. © SQS-UK Ltd. SQS Group AG, 2005 11 SIM/SQS Group Test Competency Centres n Test Competency Centres o Also known as test centre of excellence

12. © SQS-UK Ltd. SQS Group AG, 2005 12 SIM/SQS Group Quality Management & Quality Governance n Quality has two perspectives o Application Quality o Process Quality n The more seriously an organisation takes these the better chance the test manager has in succeeding in his talk of managing testing n What is the difference between Quality Management and Quality Governance ?

13. © SQS-UK Ltd. SQS Group AG, 2005 13 SIM/SQS Group Quality Management Test Management Quality Management Quality Governance IT Governance Getting Testing Right Driving Quality Throughout SDLC Controlling Direction and £ of Quality through SDLC Controlling Direction and £ throughout IT organisation

14. © SQS-UK Ltd. SQS Group AG, 2005 14 SIM/SQS Group Quality Governance o Quality Governance is the level at which the Organisation is able to measure and assess: the Cost (£) of Improving Quality Vs the Benefit from the Improvement. Organisational Quality Calculator 1 2 3 4 5 6 78 9 10 11 Application Quality Target £170,000.00 p.a. Cost of Achieving Quality Target Estimated realised Business Benefit £30,000.00 p.a. Test Manager Business/ Programme/ Project/ Board

15. © SQS-UK Ltd. SQS Group AG, 2005 15 SIM/SQS Group Discussion 1.We shouldnt be constrained by Test Management models – but should look to break them at every opportunity !

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