Presentation on theme: "p a p e r t i g e r s o f t w a r e Lighten up with OASIS and capture issues at anytime from anywhere!...Things are a lot scarier in the dark Don’t stay."— Presentation transcript:
p a p e r t i g e r s o f t w a r e Lighten up with OASIS and capture issues at anytime from anywhere!...Things are a lot scarier in the dark Don’t stay in the dark!.
T I G E R P A P E R O A S I S Online Administration Service and Information Server WEBSITE www.papertigerxt.com EMAIL email@example.com V17.3
www.papertigerxt.com SIASO 1 To move to the NEXT slide - click anywhere on the screen with your mouse cursor To move to the PREVIOUS slide - press ‘P’ twice (not operational if you are running demo over the web) To QUIT the presentation - press the ‘ESC’ key (or the Back key if you are running demo over the web) This sign will appear at the bottom right hand corner of each slide to show when it is COMPLETE. 2 3 X X DEMONSTRATION INSTRUCTIONS
www.papertigerxt.com SIASO OASIS connects your organisation’s Paper Tiger database to the internet - So what? Use the internet to capture Complaints, ECR’s, Service Requests, Environmental Issues, Hazards, Incidents, Injuries, Corrective Actions, Suggestions, Improvements and more over the Internet directly into your Paper Tiger Database. X With OASIS YOUR ORGANISATION can Capture issues without filtering or delays. Be available to receive issues from anyone, anywhere at anytime. Be and be seen to be responsive and transparent. Tie together divisions and branches nationally, globally and even in the next suburb Do all this in a simple, efficient and very cost effective way! Get easy feedback on performance of your products and services.
www.papertigerxt.com SIASO OASIS connects your organisation’s Paper Tiger database to the internet - So what? X Be assured that issues won’t get lost, delayed or distorted. Build long term relationships with your organisation! Lodge Requests, Orders, Complaints, Suggestions directly into your Paper Tiger Database, 24/7 from anywhere. With OASIS your CUSTOMERS can Access OASIS with no fuss via your website or just by clicking an OASIS icon on their desktop. Extract reports on progress at any time on any quality issues, orders or requests they have lodged with you **. Be assured they are dealing with an accountable, open supplier or service provider. ** All customers can lodge issues but only those key customers you issue with Paper Tiger passwords can extract reports on their own. You decide.
www.papertigerxt.com SIASO OASIS connects your organisation’s Paper Tiger database to the internet - So what? X Lodge anything from anywhere at anytime. With OASIS your STAFF can Lodge Requests and Suggestions, report hazards, incidents and any other Quality or Environmental Safety & Health issues via your web or intranet site or directly from their desktop. Stay informed and be part of the team irrespective of where they are located. With OASIS your MANAGERS and SUPERVISORS can Be and be seen to be accountable for issues assigned to them. View how similar issues in other locations have been resolved. And they do not need to have Paper Tiger installed to do it - all they need is internet access! Be up to date on customer and ESH issues they are responsible for - regardless if they are located in Invercargill or Los Angeles and your Paper Tiger database is in Brisbane. Extract reports on Quality and Customer issues, Environmental, Safety & Health issues via the internet or directly from their desktop 24/7 from anywhere.
www.papertigerxt.com SIASO To clear any misunderstandings Manage captured complaints, issues, hazards etc over the internet - this is done in your Paper Tiger Database. X Assign, deadline and send out Action requests - this is done from your Paper Tiger Database. Operate without Paper Tiger - your organisation must have Paper Tiger BSM or Paper Tiger HSM installed. ings What OASIS CANNOT do Operate without the internet - users must have internet to access OASIS.
www.papertigerxt.com SIASO *Paper Tiger Software will supply links to be located on your organisations website - click them and OASIS opens. ** Paper Tiger Software will supply an OASIS icon to your organisation for distribution to staff and key customers. The OASIS interface Log issues via internet Access via your Website* or just Click the OASIS icon** on your desktop X Simple screens and drop down lists assist with speedy entry When the OASIS entry screen opens - click Go Complete recording the issue and click SAVE The OASIS icon can be copied to all employee desktops - and to any customers that require quick and easy access to your database. Click the Complaints / Request tab Done! Or click the Hazards / Incidents tab to record an incident. (Click the tab)
www.papertigerxt.com SIASO WHAT HAPPENS NEXT? Issues and requests lodged in OASIS are automatically down loaded into the Paper Tiger data base Different issues go into different modules to be actioned. Your staff are notified when new issues arrive from the WEB or from elsewhere X Complaints and Commendations go to Service & Special requests, Corrective actions and other QA related issues go to Hazards, incidents, near misses and environmental reports go to
www.papertigerxt.com SIASO Example 1: CREDIT REQUEST THIS REQUEST HAS GONE FROM OASIS INTO THE CRM AND ISSUE MANAGEMENT SCREEN The request is assigned X And dead lined Confirmation is emailed to the customer And the request is forwarded to the Accountant for action Emailed Confirmation (click to view) And the Request for Action goes to Accountant (click to view) Any action recorded will be reflected in the OASIS reports
www.papertigerxt.com SIASO Example 2: INCIDENT THIS INCIDENT HAS GONE FROM OASIS INTO THE ESH MANAGEMENT SCREEN The incident is assigned X And dead lined Department of Labour notification - if required Click to view the Action Request Any action recorded will be reflected in the OASIS reports And the Action Request is forwarded to the Bottling Plant Manager via print or email for investigation/action
www.papertigerxt.com SIASO CUSTOMER REPORTS X Pass worded Customers and Staff can use OASIS to extract Paper Tiger reports from any location. Access via your Website or just Click the OASIS icon on the desktop Set required report criteria Log in and click the QA reports tab. Customer reports are limited to quality issues and requests relating to their organization only The * in the report criteria field is a “wild card”. In this case the report will include all Locations and all Products but is limited to Customer complaints, the Customer and the Date range. Click Issue Log All (click to view) Issues can be excluded from the web reports
www.papertigerxt.com SIASO QA, CRM and ISSUE MANAGEMENT X Staff reports using OASIS Access via your Website or just Click the OASIS icon on the desktop Set required report criteria. Lars wants an update of all open issues in his area. Log in and click the QA reports tab (Lars is the Napier Manager). Staff reports are limited to the access rights set in your Paper Tiger data base The * in the report criteria field is a “wild card”. In this case the report will include everything that is Open in the Napier branch. Click Issue Log Open (click to view)
www.papertigerxt.com SIASO INCIDENTS, ENVIRONMENTAL, SAFETY & HEALTH MANAGEMENT X Staff reports using OASIS Set required report criteria Drop down lists to make selection easy Click the ESH reports tab Click ESH log All to view sample report There are four reports to chose from, all controlled by the report criteria you’ve set. ESH Log All ESH Log All Excel ESH Log Open Man Hazard Register The ESH Log All report displays all Open and Closed Incidents, Hazards, Injuries etc within the report criteria set. The ESH Log All Excel report displays all Open and Closed Incidents, Hazards, Injuries etc in Excel format within the report criteria set. The ESH Log Open report displays only Open Incidents, Hazards, Injuries etc within the report criteria set. The Managed Hazard Register list all managed hazards (eg those where the cause has not been eliminated). The report is filtered to show only hazards whose control points are due for review within the report date span. This is a key report for the ongoing maintenance of hazard controls.
www.papertigerxt.com SIASO Can Do. Any Report or Graph created in Paper Tiger can be e-mailed in.pdf format Report Example CRM and Issue Management Paper Tiger gives the choice of viewing information in either TEXT or GRAPHICAL formats. All reports are user defined - set the criteria and click the report icon. TEXT REPORTS Export to an EXCEL SPREADSHEET …or GRAPHS X Report criteria can be selected from drop down lists and mixed to suit. Wild cards can also be used What if Customers or Staff require different or specialised reports and graphs? Click to view a sample graph
www.papertigerxt.com SIASO Sample Management performance graph X The trend line indicates that this organization is getting better at meeting their deadlines. The horizontal line is the deadline The blue line indicates the average number of days before or after the deadline that issues were closed in each month. Closing trends - actual closing date vs expected closing date. Data below the line depict Action Requests closed too late. The black line indicates the general trend.
www.papertigerxt.com SIASO What do you need to implement OASIS? to have Paper Tiger BSM or HSM installed on your organisation’s network or on a single PC. X Very little actually! to have internet access - broadband or dial up. a web-site. If you want the public and all of your customers to access OASIS you will need a website. Otherwise - Selected customers and all your staff can access OASIS via an OASIS icon on their desktop - then no web-site is required. a web server. Paper Tiger will provide what OASIS require a domain server. a static ip address. to have a permanent internet connection to your Paper Tiger database. You do need You may need You don’t need
www.papertigerxt.com SIASO Click to view Flowchart How does OASIS work? Ohow does it work? Thus your data is protected from direct external access and you can control which issues are available for the web generated reports. Even if your Paper Tiger data base goes down for whatever reason, the web server stays up collecting data and generatingWeb reports are generated from the data on the web server - NOT from your Paper Tiger data base. Thus your data is protected from direct external access and you can control which issues are available for the web generated reports. Even if your Paper Tiger data base goes down for whatever reason, the web server stays up collecting data and generating reports. When Paper Tiger comes back on line the web server and Paper Tiger synchronises and everything is back to normal with no loss of data. Ohow does it work? OOASIS is hosted on the Paper Tiger web server. Issues like incidents, request, complaints, hazards etc are initially lodged into the web server data base, not your actual Paper Tiger data base. This is seamless to the person lodging the issue. Your PapeOOASIS is hosted on the Paper Tiger web server. Issues like incidents, request, complaints, hazards etc are initially lodged into the web server data base, not your actual Paper Tiger data base. This is seamless to the person lodging the issue. Your Paper Tiger connects to the web server every hour to down load any new issues lodged. It also up loads action taken and any changes made to existing issues - i.e. synchronises the web server data with your Paper Tiger data. All this is automatic with no user input. X Overview
T I G E R P A P E R O A S I S Online Administration Service and Information Server WEBSITE www.papertigerxt.com EMAIL firstname.lastname@example.org V17.3 You have reached the end of this demonstration T H A N K Y O U F O R Y O U R T I M E If you like to check out OASIS - log onto our website at www.papertigerxt.com and follow the OASIS link at the top of the page. There is a live OASIS to “play” with.