1. Work First - the Dutch experience - Yvonne Bieshaar Director of Employment and Social Affairs City of s-Hertogenbosch 27 april 2006 Bologna

2. Content n s ome figures n Work First - City of s-Hertogenbosch u public –private contracting n quality improved n lessons learned

3. Some figures n population132.000 n labour force 64.000 n working 96.000 u 51% incoming labour force n disabled 8.000 n unemployed 5.000 n welfare 3.000 u in (on annual basis) 1.200 out (on annual basis) 1.400

4. Mission statement Every citizen is expected to be able to support himself. If he is unable to do so, the municipal authorities will help him. If this fails, the municipal authorities will provide lasting support.

5. the costs and results on annual base ( x 1.000.000) In: n reintegration budget 21 n welfare 42 n organisation 5 total in 68 out: n private companies 10 n subsidised jobs 9 n welfare 38 n organisation 5 total out 62 result + 6

6. A glance at whats on offer in welfare n more than 50% have insufficient professional training n 21% are immigrants n the average age is 45 n 75% have been unemployed for more than a year n 30% have an occupational disability n most of them need social security and care

7. unemployed unemployed Gatekeepers M/F r e g u l a r jobs extra examina tion P W M/F DIAG NOS ES Social inclusion Not on welfare 1 st 2 nd the approach

8. Contracting for quality n diagnose the problem n determine your goal n draw up a specification n purchase on the market n quality means: u transparent service u possibility for independent complaints u lasting results

9. Quality improved Client satisfaction Employers satisfaction Code of conduct Contract client - case manager Quality Improvement Plan

10. Results n more active and responsible citizens n lower and shorter dependence on social security n satisfied clients (score 8) n financially healthy n culture change in organisation n better relationship with employers and society

11. Lessons learned activate those who are inactive makes a better society integrate people who are receiving social security / care n use the talents of the market n let citizens make their own decisions and take their own responsibility n be clear about the mutual agreements