Presentation on theme: "Morale and Welfare Presentation to RCN HQ Staff 20 March 2014"— Presentation transcript:
1Morale and Welfare Presentation to RCN HQ Staff 20 March 2014 Steven R. FashCOS CFMWS1
2Agenda Introduction Organization and background Vision Programs, services, and initiatives
3Defence Team – Morale & Welfare Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”Number varies due to casual employment, esp. in summer2,125 full time, 1,066 part time, 2,395 casual40% CAF affiliation (Retired and/or Family)253 Canadian Armed Forces members153 National Defence public servants1,000 at MFRCs (locally employed)Plus many, many volunteers
4Defence Team – Morale & Welfare CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada4,5003,3115,000
6NPP Governance Full governance assigned to CDS Authorities delegated to DGMWS as Managing Director of NPPNPP Board serves as an advisory Board:Provides stakeholder input to CDSStrategic plans, policies and directionNPP investmentsApproval of audited financial statementsNPP Board and AFC engagement is keyNPP is a “Chain of Command” responsibility
8Scale of Operations NPP net worth / publicly funded expenditures FY 2012-13 Public Funds
9One Community, One Million Strong DGMWS VisionMake CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:One Community, One Million Strong
10One Community, One Million Strong Serving Members (Reg. & Res.)130KFamilies of Serving Members144KFormer Members595KDependants of Former Members350KOther Eligible Members150K1 MILLION>
11Morale and Welfare Services Directory Answers one simple question: What services are available to YOU?View the full catalogue of CFMWS services that may benefit you and follow the links to learn more.Choose the description that best matches you from the list of categories.Visit:
12PSP by the numbers Recreation and Speciality Interest Fitness 25,000 Force evaluations (Apr-Oct)8 Regional Adapted Fitness Specialists supporting over 500 JPSU clientsHuman Performance1,534 CAF Personnel took part in the development and validation of FORCENearly 8000 surveys administered to better understand what could help CAF Personnel get more activeHealth Promotion3,900 courses offered23,600 participantsSportsOver 20,000 Intersection sport competitors91 Regional competitions – 3,500+ competitors18 National competitions – 1,800 competitorsRecreation and Speciality Interest6,000+ Recreation activities100,000+ Recreation participants325 DND facilities involvedMesses175 Reg Forces Messes280 Res Forces MessesNewspapers250,000 readers85,000 copies distributedGolf14 locations across CanadaCommunity Gateway Website139,000+ monthly visits
13PSP – Deployed Ops - RCN Jul 13 - SLA with RCN Nov 13 – Training Course conducted at CFB Esquimalt for PSP staffDeployed Fitness, Sports and Recreation Coordinator:HMCS VILLE DE QUEBEC 7HMCS PRESERVEUR 21 Aug - 22 Oct 2013HMCS IROQUOIS 21 Aug - 27 Sep 2013HMCS PROTECTEURHMCS Protecteur - Deployed one Ops Mgr at Pearl HarbourHMCS Regina – Thailand - Show Tour
14Proposed Reactive Interface and Mobile Site PSP – DFIT.CAProposed Reactive Interface and Mobile Site
15PSP Specialty Interest Activities Access to:Golf: 14 locations across Canada and 7 social clubs using civilian coursesMarinas and Sailing: 8 locationsCampgrounds & Cabins: 5 locationsRod and Gun Clubs: 7 locations across CanadaHorseback Riding: 4 locations across CanadaCurling: 7 locations across CanadaSkeet Shooting: 5 locations across Canada
16Commercial Services SISIP Financial Services Term life insurance plans including Long Term Disability (LTD) and Vocational Rehabilitation Program (VRP) – no exclusions for war, dangerous occupations, hobbies, volunteer activities or sports;140,560 lives insured under SISIP plans ($28.6B in coverage, $41.3M paid to beneficiaries)93,600 members protected under LTD ($106.6M paid out when combined with the VRP)Accidental Dismemberment Insurance Plan –covers injuries or illness attributable to military service;Financial Planning – personalized recommendations, investment advice to assist clients in achieving their financial goals (7,153 clients in 2012 with assets of $232M invested);Canadian Forces Group Retirement Savings Plan – a “do-it-yourself”, on-line investment and savings option (3,379 clients in 2012 with $117M invested);Financial Counselling – free, confidential support in the resolution of serious financial distress, with access to CFPAF loans and grants and other SOT programs;Personal Financial Management Education – courses for recruits and officer cadets.
17Commercial Services SISIP Financial Services Comparative costs:SISIP Financial ServicesIndustry StandardFinancial Planning(No commission – fee for service based)$6 - $12/month (depending on rank)Unlimited hours of serviceIncludes one free income tax returnApproximately $100/hour 1 or 1% - 3% of assets under management2$59 for one basic income tax return3Financial Counselling(Confidential)FreeApproximately $1204 / session or enrollmentFee of 15% of total debt + monthly charge of $50 + cancellation fee5Insurance($100,000 in coverage / 25 year old male / non-smoker)$6/monthVaries $11 - $13 /month61 CBC News (April 2012) / MoneySense Magazine (October 2012)2 moneysense.ca – Where to find a fee-only Financial Planner3 H&R Block4 Credit Canada5 debtfreesolutions.ca – Consumer Credit Counselling sample contract6 Compulife Software Inc.
18Commercial Services SISIP Financial Services Life insurance plan advantages:SISIP Financial ServicesIndustry StandardNo exclusion for war riskMay be excluded or declinedNo exclusions for dangerous occupations, hobbies, volunteer activities and/or sportsSome or all may be excluded or increase in premiumLess stringent medical underwritingLengthy medical requiredNo medical required to convert insurance after release (If done within 60 days of release)Not availableIncludes coverage for Accidental DismembermentCost to purchaseFree coverage for Dependent Life of $10,000
19Commercial Services CANEX / NATEX Operates 40 outlets on bases/wings across Canada10 Retail Stores10 SuperMarts (3 with petroleum)17 ExpressMarts (6 with petroleum)2 Grocery Stores1 LiquorMartsSales of $114M in FY 12/13Over 3.95M customer transactions annually167 local concessions offering additional goods/services
20Commercial Services CANEX / NATEX No Interest Credit Plan: 12, 24 or 36 month plans (No money down, not even the taxes), 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)National vendor partnerships: Tim Hortons, Aramark (food services), OK Tire, Andrei Master Tailor, SubwayInitiatives:Online Sales and MarketingDeveloping an online e-retailing strategy to augment existing store operationsElite line of clothing and accoutrements
21Commercial Services CANEX / NATEX The Personal Home & Auto Insurance: Coverage that fits your way of life.Home: All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also availableAuto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and morePortability: If you should move, be transferred or retire within CanadaHome Heating Oil Rebate Program: If home heated by oil, save on regular delivered price of home heating oil – In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings
22Joint Personnel Support Unit (JPSU) MissionThrough an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.
23Joint Personnel Support Unit (JPSU) 24 Integrated Personnel Support Centres across Canada:Personnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agenciesResponsive to Commanding OfficersReturn to Work Program: 1,974 participants in 2012 ; 26% returned to full-time duty, 47% moved to transition, 27% remained on RTW.Casualty Administration and Advocacy: Home adaptations/special needs equipment, vehicle adaptations, home assistance ; Assistance through FundsPeer Support: Operational Stress Injury Social Support (OSISS), Soldier On, Injured Soldier Network, Helping Others by Providing Empathy (HOPE)Outreach & Education: Average 100 briefings a month across the country, training of approx 1,100 Designated Assistants per year2323
24Joint Personnel Support Unit (JPSU) Personnel currently being tracked by JPSUPosted to JPSU1,800Supported by JPSU (but not posted)3,500Total5,30024
25Transition ServicesNational Coordination of all Career Transition activities:Second Career Assistance Network seminars,Medical seminars, Long Term Planning seminarsCareer Transition WorkshopsTransition support and programs specific to ill & injured,Publications/tools that support transition counselling.Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities.137 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.
26Transition ServicesPrince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business FoundationProspect: Work: Sustainable Job Placement Pilot ProjectH2H: Helmets to HardhatsAssociation of Canadian Community Colleges (ACCC)The Canadian Franchise Association: Military Veterans ProgramForum for International Trade Training (FITT)In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:Vocational Rehabilitation Program-Serving Members (VRPSM)Priority Hiring-Public ServiceIntegrated Transition Plan
27Military Family Services Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.Military Family Services manages:Military Family Services Program, including funding and oversight of Military Family Resource CentresDependent Education Management, who manages the education compensation and benefits requirements of military members with dependent childrenQuality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel
28Military Family Services Support for serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service such as:Mental health supportChild careAccess to health careSpousal employmentCommunity integrationTransitions supportEducation transitionsSpecial needs of loved ones
29Military Family Services Military Family Resource Centres – On Base, In Person33 in Canada, with programs and services in the United States and EuropeThird party, non-profit organization located on Bases/Wings or through outreach programsProvide services in both official languages in accordance with the needs of the local community.Family Information Line (FIL) – Informed, Connected and Supported– Now 24/7 service, bilingual, information and supportive counselling1620 calls made to the FIL, 4760 calls to the automated system that has deployment information (2012)– For and about Canadian military familiesA portal to all MFRCs for local information, useful general information of interest to all Canadian military families328,062 visits to the FamilyForce site, 196,832 total unique visitors (2012)
31Support Our Troops Program Support Our Troops Fund is an umbrella for the following:Military Families Fund − linked to conditions of service$4M dispersed to >1,000 members/families$5K per incident at local levelSoldier On Fund − contributes to a healthy, active lifestyle$1.1M dispersed to 630 members/familiesFunded a wide range of programsHospital Comforts Fund − basic amenities for hospitalized members$85K dispersed annually to >300 membersOp Santa Claus − gift for deployed members over holidaysGifts delivered to 1,400 members in 2013$15M has been received since 2006 from:Personal contributions to SOT FundProceeds from third party eventsContributions from external charities/foundations
32Support Our Troops Program Examples:Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years.Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFFRoyal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF. Honourable PM Stephen Harper – History of Hockey book: Released Fall 2013, all proceeds to MFF.Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).
33Soldier On FundSupports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreationOver $1.1M has been disbursed to provide access to equipment, training and events allowing participants to:learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;train with and compete against soldiers with similar injuries and illnesses from other nations; andpush their physical and mental limits through participation in regional and national sporting events. $2.4M has been raised by donations from Canadians, corporations and other organizations
34Soldier On Participation 756 Total members supported by Soldier OnAs of 1 Nov 13
35Soldier On Program Afghanistan Commemoration Soldier On Relay As of 1 Feb 2014Afghanistan Commemoration Soldier On RelayTrenton - Ottawa04-09 May 14*Big Battle Field Bike RideUK/Belgium/France1-8 Jun 14Soldier On National Ski FestWhistler, BC **2-8 Feb 14St Andrews Legacy GolfSt Andrews, Scotland13-21 Jul 1430 Jul – 6 Aug 142nd Annual Allied Winter Sports CampWhistler, BC9-19 Feb 14Saddle Up Soldier On – RCMPOttawa, ON26-30 May 14USMC TrialsSan Diego, CA2-13 Mar 14National Golf CampGreater Toronto Area28 May – 3 Jun 14News:Cpl Dominic Larocque will participate on the Canadian Sledge Hockey Team competing at the Sochi Paralympics.MCpl Chris Downey and Cpl Alexandre Beaudin-D’Anjou successfully trekked to the South Pole.On 4 Jan 14, Soldier On was featured on CBC’s Hockey Night In Canada - Coach’s Corner ref the Soldier On vs USA Warrior Hockey at the NHL Winter Classic in Detroit. Canada won 7-2.* Dates TBC by PMO** Venue moved from Mt Washington, BC due to lack of snow.
36Canadian Forces Personnel Assistance Fund Financial assistance in the form of low interest loans and/or grants:Minor Disbursement Program ($33K to 194 members)*Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. Education Assistance Loan Program ($1.9M to 476 members)*Loans ($1,2k to $4k per year, max $16k per student) to assist eligible serving members, former members and their recognized dependants to obtain a post-secondary education (full-time studies). Self Improvement Loan Program ($7.5M to 2,208 members)*Financial assistance through small loans ($1k-$5k) to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, etc.Financial Distress Program ($1.1M to 154 members)*Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program AdministratorsEligibility to make an application does not guarantee approvalEach request adjudicated against specific criteria before a decision is rendered*data based on calendar year 2012
37SOT Summer CampsThe SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.
38Vacations for Veterans Program Launched in January 2012Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a resultEligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and MexicoMore than 100 CAF members/families have benefited from this program
39NPP OutreachSOT programs / funds attracting significant contributions from CanadiansIndividual donations of dollars and products / servicesProceeds from third party eventsContributions from events / campaigns held by charitable organizationse.g.: True Patriot Love, Canada Company and Wounded WarriorAs number and complexity of events increasesThere are greater demands for DND/CAF SupportThere is little adherence to policy provisions andThere are diminishing efforts to align with CAF prioritiesSome external organizations competing with internal NPP “charities”
40SOT Program / Third Party Outreach DGMWS is the CAF OPI:Registering organizational eventsCoordinating to avoid duplication and scheduling conflictsAssisting in staffing requests for public support, military equipment and/or personnelApproving the use of any official logos and/or images within their promotional materialsAssisting with senior CAF representation at key eventsConcluding MOUs for complex relationships/partnershipsProviding feedback on the success of donations
41Canadian Defence Community Banking (CDCB) Key relationship with BMO, Bank of MontrealPersonal Banking: Saves the current 10,000 members approximately $1 million in banking fees every yearCustomized mortgage plans: Highly competitive ratesABM/ATM: Over 900 branches and 2681 ATMs across Canada so that you can easily receive uninterrupted service as you moveSOT MasterCard: Contributed over $155,000 to CFMWS since the inception of the ProgramSponsorship: $250K in 2013 for national and local programsPersonal Banking:BMO provides financial savings to CDCB members by offering discounted rates for personal banking services.The program was established so that all savings would accrue to CF members/families. It has been estimated that our members collectively accrue at least one million dollars in annual savings through the CDCB program.As at 31 Mar 13, CDCB members held 10,000 BMO lead accounts.Mortgage Plans:In Feb 09, BMO began offering those CDCB members relocating under the IRP a waiver of the interest rate differential penalties above those reimbursed by the IRP (i.e. BMO capped the penalty at $5K).Since the CDCB/BMO IRP offer, at least 2,000 mortgage holders avoided interest rate penalties when their mortgages were transferred.ABM/ATM:CANEX and BMO are the only authorized NPP suppliers of ABM (full service machine) and ATM (cash machine).Since 1 Nov 08, CDCB has ‘the first right of refusal’ to install ABM/ATMs at Bases/Wings.BMO is responsible for these machines in terms of their installation, maintenance and ‘cash’ top-up.Since 2008, fifteen BMO ABM/ATMs have been installed directly on Bases/Wings.Support Our Troops MasterCard (SOT MC):In Nov 08, an Affinity Card Program agreement was struck with BMO to create a no-fee Support Our Troops Master Card which includes loyalty rewards for both Air Miles and Cash Back.The SOT MC provides its holders with a branded product that enables them to show their support for the troops.The SOT Master Card generates revenue for SOT based on the value of retail sales. Over the past three years, it has generated $105K for the Support Our Troops FundSponsorships:BMO has provided sponsorship for various national and local events, totalling more than $325K.For 2013, BMO is making a significant sponsorship contribution (>$40K) to the CFSU(O) Family Days; (>$50K) for Wealthy Barber Returns Event, and; (>$30K) to various local events.
42Canadian Defence Community Banking (CDCB) The following is a comparison of similar banking programs available in Canada.Comparative costs:CDCB Performance PlanIndustry Standard$5.45/monthVaries from $11.95 to $14.95$ / month depending of the institution2 free monthsNoneFee waived with $3000 minimum balanceFee waived with $3000-$4000 minimum balance depending of the institutionUnlimited transactionsEarn Air MilesSource:
43CF Appreciation Program Official discount program of the CFMembers can save at more than 26,000 locations locally, nationally and worldwideCategories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation, House & HomeVisit:
44CF Appreciation Program CF R&R Club:linked to US Armed Forces Vacation Clublinked to Gov Rewards and International Cruise ExcursionsAccess to 3,500 accommodations in 80 Countries starting at $369 USD per weekAccess to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.
45CF Appreciation Program CF R&R Club – Examples:Visit:Silver Lake Resort,Kissimmee, Florida7 nights/$369 USDBarnsdale Country ClubRutland, England7 nights/$369 USDWyndham Ka'eo KaiKauai, Hawaii7 nights/$369 USD
46CFOne Card Multi-phased approach Confirms that an individual is a member of our One Community – One Million StrongProvides access to MW programs, services and facilitiesOver 53,000 CFOne Cards issuedMulti-phased approachPhase 1: (22 Oct 13) access to the CANEX Loyalty Program and CF Appreciation ProgramFuture Phases: expanded to include access to select PSP programs and services; administration of Mess fees, access to clubs and activities, as well as other MW services.
47CFOne Card Benefits CANEX Rewards Program Easier to earn and redeem points Points balance printed on receiptRedeem points directly in-storeCF Appreciation ProgramDiscounts and savings at thousands of industry partners at locations locally, nationally and internationallyAccess to R&R Club which includes:Armed Forces Vacation ClubGov Vacation RewardsAnderson Vacation