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Service Strategy introduction Author: Michael Nielsen Date: Nov. 28th 2007.

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Presentation on theme: "Service Strategy introduction Author: Michael Nielsen Date: Nov. 28th 2007."— Presentation transcript:

1 Service Strategy introduction Author: Michael Nielsen Date: Nov. 28th 2007

2 Paris BTE platform project  Key focus areas –Design For Manufacturing (DFM) –Design for Service (DFS) –Design for Postponement (DFP) Paris 70 + VC + Push button + 2 mic + 13 battery Paris 60 + Push button + 2 mic battery Paris 80 + VC + Push button + 2 mic + 13 battery

3 Paris 70 design New conceptToday

4 SWAP process 1/2 Defective modules Sub GDC GROC CS SWAP modules Repaired modules Credit note SWAP module: One module per model Modules will be marked with a unique S/N SWAP device: Subs will get a credit note for each SWAP module returned to GDC Defective modules Return note

5 SWAP process 2/2 1.When a defective HI is returned for repair the sub will swap the module locally and then return the defective module to GDC. a)Subs will order SWAP modules from GDC and stock them locally. b)Subs will receive a credit note for each returned defective module. 2.Modules will be repaired at a central repair center in China (GROC) and then shipped to GDC. 3.The cost price for a SWAP module will based on the average cost for a repair in China.

6 Process overview in subsidiary Order entry PA Inspect Mail Open QA Shipping docs packing Down load profile FDTS Analysis Diag- nose RepairCasingFDTS Upload profile AS-IS TO-BE 27%58% 15% Reduction = 72% Load S/N


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