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Complaints Analysis FY 2012-13. Nature of Complaints received FY 2012-13 Notes: RBI defined categories.

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Presentation on theme: "Complaints Analysis FY 2012-13. Nature of Complaints received FY 2012-13 Notes: RBI defined categories."— Presentation transcript:

1 Complaints Analysis FY

2 Nature of Complaints received FY Notes: RBI defined categories

3 Zone wise no. of complaints received FY

4 Disclosure of Complaints ParticularsFY FY (a) No. of complaints pending at the beginning of the year (b) No. of complaints received during the year (c) No. of complaints redressed during the year (d) No. of complaints pending at the end of the year ParticularsFY FY (a) No. of unimplemented Awards at the being of the yearNil (b) No. of awards passed by the B.O during the year21 (c) No of awards implemented during the year21 (d) No of unimplemented awards at the end of the yearNil Position of Complaints FY wise:

5 Thank You


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